Girsang, Hamonangan, author
Evaluasi sistem manajemen mutu berbasis risiko untuk meningkatkan kepuasan pelanggan pada pemeliharaan fasilitas produksi migas PT. XYZ = Evaluation of risk based quality management system to improve customer satisfaction in oil and gas production facility maintenance PT. XYZ
Fakultas Teknik Universitas Indonesia, 2016
 UI - Tesis (Membership)
Yossi Arieza, author
Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Kasmir, author
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
Kasmir, author
Etika customer service / Kasmir
RajaGrafindo Persada, 2005
 Buku Teks
Lucas, Robert W., author
Customer service : skills for success
McGrow-Hill, 2015
 Buku Teks
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