An examination of the relationship between service quality,customer satisfaction, and store loyality within Departemen Stores in Jakarta.
 Artikel Jurnal
Strategi pemasaran pada usaha perdagangan eceran modern : studi kasus pada departemen store X
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1990
 UI - Skripsi Membership
Oranti, Oscar A., author
The personnel departemen its staffing and budgeting
American Management Associations, 1982
 Buku Teks
Widya Ariyani, author
Analisis perbandingan customer satisfaction antara specialty stores dengan conventional stores; studi kasus pemasaran daging ayam di DKI Jakarta = Comparative analysis of customer satisfaction between specialty stores and conventional stores marketing of chicken meat in DKI Jakarta case study / Widya Ariyani
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi Membership
Rico Pahlevi, author
Convenience Store sebagai wadah tempat kumpul di Jakarta = Convenience store as the trending meetup venue in Jakarta
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi Membership
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