Zeithaml, Valarie A., author
Services marketing: integrating customer focus across the firm
McGraw-Hill, 2000
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Zeithaml, Valarie A., author
Services marketing : integrating customer focus across the firm
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Zeithaml, Valarie A., author
Services marketing : integrating customer focus across the firm
McGraw-HIll, 2006
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Customer focus: obtaining customer input Barbara Aarmstrong
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Focus on the library customer: revelation,revolution,or redundancy?
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