Heskett, James L., author
The service profit chain / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
The Free Press , 1997
 Buku Teks
Terasia Mayangriani, author
Pertumbuhan sektor jasa dan pertumbuhan produktivitas agregat di Indonesia = Service sector and aggregate productivity growth in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis (Membership)
Heskett, James L., author
Fuwuye de jingying celue = managing in the service economy = 服務業的經營策略 / James L. Heskett ; Haisikaite zhu ; Wang Kejie, Li Huiju he yi.
Tian Xia Wen Hua, 1987
 Buku Teks
Paluch, Stefanie, author
Remote service technology perception and its impact on customer-provider relationships : an empirical exploratory study in a B-to-B-setting
Gabler Verlag, 2011
 eBooks
Suharto Abdul Masjid, author
Customer service dalam bisnis jasa transportasi
Rajawali Grafindo Persada, 2009
 Buku Teks
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