See Allo

Schuster, Camille P, author

The Consumer... or else! : consumer-centric business paradigms / Camille P. Schuster

International Business Press, 2004

Buku Teks

Shifa Nabila, author

Analisi faktor yang mempengaruhi perilaku pengguna terhadap youtube ads serta pengauhnya terhadap purchase intention = Analysis of factors affecting user's attitude toward the youtube ads and their effects on purchase intention

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis Membership

Blanchard, Kenneth H.

Legendary service : the key is to care / Ken Blanchard, Kathy Cuff & Vicki Halsey.

McGraw-Hill , 2014

Buku Teks

Gabyta Hasnabila, author

Pengaruh nilai hedonic dan utilitarian terhadap customer delight dalam penerapan metode self-service: studi kasus: Ikea Indonesia = Self-service implementation the effect of hedonic and utilitarian value on customer delight: case study: Ikea Indonesia

2017

UI - Skripsi Membership

Anderson, Kristin, author

Great customer service on the telephone

American Management Association, 1992

eBooks

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