Ario Timur, author
Strengthening customer and employee satisfaction PT. Xl. Axiata TBK: an nps approach
2012
 UI - Tesis (Open)
Ni Luh Nicken Sumbariana Sugusta, author
Analisis corporate social responsibility dan service quality terhadap customer satisfaction dan pengaruhnya terhadap customer loyalty; studi kasus pada produk seluler XL (PT. XL Axiata, Tbk) = Analysis the effect of corporate social responsibility and service quality on customer satisfaction and the impact on customers loyalty; case study on XL cellular Ppoduct in PT. XL Axiata, Tbk.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis (Open)
Rangkuti, Freddy, author
Measuring customer satisfaction
Gramedia, 2002
 Buku Teks
Sofjan Assauri, author
Customer service yang baik landasan pencapaian customer satisfaction
2003
 Artikel Jurnal
Kalalo, Nicholas Patra , author
Customer satisfaction analysis using customer information satisfaction (CIS) method : A case study of panorama tours website = Customer satisfaction analysis using customer information satisfaction (CIS) method : a case study of panorama tours website
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis (Open)
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