Widya Ariyani, author
Analisis perbandingan customer satisfaction antara specialty stores dengan conventional stores; studi kasus pemasaran daging ayam di DKI Jakarta = Comparative analysis of customer satisfaction between specialty stores and conventional stores marketing of chicken meat in DKI Jakarta case study / Widya Ariyani
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi Membership
An examination of the relationship between service quality,customer satisfaction, and store loyality within Departemen Stores in Jakarta.
 Artikel Jurnal
Anjani Yaumil Arafah, author
Analisis pengaruh Customers' Involvement terhadap Brand Loyalty pada Service Brands; studi kasus Kedai Kopi Lokal di Bandung = Analysis of influence of customers' involvement toward brand loyalty in service brands; study case local coffee shop in Bandung
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi Membership
Deny Nursyahdi, author
Analisis Service Experience Design dan pengaruhnya terhadap Customer Satisfaction : studi kasus dan penerapannya di XL Axiata = Analysis of Service Experience Design and its impact on Customer Satisfaction : case studies and application in XL Axiata / Deny Nursyahdi
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis Membership
Mia Rahmiati, author
Pengaruh kepuasan pelanggan terhadap loyalitas pelanggan (studi kasus: Honda Vario) = Influence of customer satisfaction to customer loyalty (case of study : Honda Vario)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi Open
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