See Allo

Malakalamere, Matthew Victor

Paradoks pemulihan layanan dengan memperhitungkan peran dimensi layanan dan tingkat keparahan kegagalan layanan pada industri maskapai penerbangan di Indonesia = Service recovery paradox service dimension and failure severity in shaping the paradox

2016

UI - Disertasi Membership

Ayu Muthia Kusumawardani, author

Role of value for money, service quality, and brand image on behavioural intentions: the case of full service and low cost airline passengers in Indonesia = Peranan value for money, kualitas layanan, dan citra perusahaan terhadap intensi perilaku: kasus penumpang maskapai penerbangan full service dan low cost di Indonesia

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017

UI - Skripsi Membership

Gunawan Wibisono, author

Analisis pengaruh faktor relasional dan kegagalan pelayanan terhadap pemulihan dan kepuasan pelayanan : suatu penelitian terhadap layanan klaim asuransi mobil

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2005

UI - Tesis Membership

Wahyu Maulana, author

Kualitas layanan Perpustakaan Mahkamah Agung Republik Indonesia dalam dimensi libqual = Service quality in Supreme Court of Indonesia Library using the libqual dimension

Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2016

UI - Skripsi Membership

Yossi Arieza, author

Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Skripsi Membership

<< 1 2 3 >>