Best practices in customer service
edited by Ron Zemke and John A. Woods
American Management Association, 1998
 eBooks
Yossi Arieza, author
Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
DiJulius III, John R., author
Secret service: hidden systems that deliver unforgettable customer service
[American Management Association, ], 2003
 eBooks
Audra Feralda Budiputri, author
Analisis Pengaruh Service Quality dan Perceived Benefit dalam Layanan Online Grocery Shopping dengan Same-day Delivery terhadap Customer Satisfaction dan Reuse Intention di Jabodetabek = Analysis of Service Quality and Perceived Benefit in Online Grocery Shopping Service with Same-day Delivery on Customer Satisfaction and Reuse Intention in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Skripsi Membership
Inghilleri, Leonardo, author
Exceptional service, exceptional profit: the secrets of building a five-star customer service organization
[American Management Association, ], 2010
 eBooks
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