Budi Setiawan, author
Customer satisfaction index model on three level of socioeconomic status in bogor case study: customer satisfaction on branded cooking Ooil product
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2014
 Artikel Jurnal
Kalalo, Nicholas Patra , author
Customer satisfaction analysis using customer information satisfaction (CIS) method : A case study of panorama tours website = Customer satisfaction analysis using customer information satisfaction (CIS) method : a case study of panorama tours website
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis Open
Rangkuti, Freddy, author
Measuring customer satisfaction
Gramedia, 2002
 Buku Teks
Sofjan Assauri, author
Customer service yang baik landasan pencapaian customer satisfaction
2003
 Artikel Jurnal
Achmad Sofyandi, author
Usulan dan analisis kepuasan pelanggan pada tiga bidang usaha profit badan pengelola gedung Manggala Wanabakti = Proposal and analysis for customer satisfaction on three profit business units Manggala Wanabakti Building Management
Fakultas Teknik Universitas Indonesia, 2004
 UI - Skripsi Membership
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