Tasya Wijayanti
Analisis manajemen risiko mutu di Technical Service = Analysis of quality risk management in Technical Service
Fakultas Farmasi Universitas Indonesia, 2023
 UI - Tugas Akhir
Ita Purnama Bulan
Analisis waktu tunggu pelayanan resep di instalasi farmasi unit rawat jalan Rumah Sakit Awal Bros Bekasi tahun 2015 = Analysisi of waiting time prescpriped service in installation of pharmacy outpatient Awal Bros Hospital Bekasi in 2015
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2015
 UI - Skripsi Membership
Knapp, Donna
A guide to customer service skills for the help desk professional
Course Technology, Cengage Learning, 2011
 Buku Teks SO
The operations support systems 2001 comprehensive report
International Engineering Consortium
Professional Education International, 2001
 eBooks
Ulrich'stm on disc
R.R. Bowker, 1998
 Multimedia