Services marketing: integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

Customer focus: obtaining customer input Barbara Aarmstrong

Focus on the library customer: revelation,revolution,or redundancy?

Pengaruh interkasi dalam personalized services terhadap kualitas hubungan dalam membentuk loyalitas pelanggan : studi kasus terhadap kedai kopi Starbucks di Jakarta = The influence of customer firm interaction in personalized services on the relationship quality to form customer loyalty : a case study of the Starbucks Coffee Shop in Jakarta