Analisis peningkatan kinerja pelayanan jasa pada bengkel mobil dengan metode Servqual dan quality function deployment = Analysis of performance improvement services on car service station with service quality and quality function deployment

Analisis upaya peningkatan mutu pelayanan poliklinik spesialis rumah sakit Citama di Bogor tahun 2015 = Analysis of improving quality of service specialist policlinic Citama hospital in Bogor 2015 / Marisi Sihaloho

Upaya peningkatan kualitas pelayanan unit rawat jalan rumah sakit umum daerah dengan metode integrasi serqual dan kano kedalam quality function deployment = Efforts to improve quality of services of outpatient unit district general hospital with integration method servqual and kano model to the quality function deployment

Perancangan strategi peningkatan kualitas pelayanan pengunjung Taman Margasatwa Ragunan dengan metode quality function deployment = Designing strategies for improving the quality of Ragunan Wildlife Park service using quality deployment method

Desain dan rencana mutu pelayanan di unit rawat jalan Rumah Sakit QADR Tangerang tahun 2011-2016 dengan metode SERVQUAL-QFD (quality function deployment) = Design and plan of service quality at outpatient unit at QADR hospital 2011- 2016 using SERVQUAL-QFD (quality function deployment) method