Natasya Aulia Rahma
Penerapan humor appeal marketing sebagai strategi ucstomer brand engagement pada akun instagram Netflix Indonesia terhadap pengguna aplikasi video on demand Netflix = The Use of humor appeal marketing as a customer brand engagement strategy on Netflix Indonesia`s instagram account towards video on demand application Netflix users
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
 UI - Tugas Akhir
Mutiara Annisa Baswedan
Perlindungan Nasabah, Tanggung Jawab Perusahaan Switching dan Bank DKI Terhadap Transaksi ATM Nasabah = Customer Protection and Responsibilites of Switching Companies and Bank DKI towards Customer ATM Transactions.
Fakultas Hukum Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Ignasius Harvey Pratama Gunawijaya
Segmentasi Pelanggan pada Pemasaran Email Berdasarkan Preferensi Topik dari Interaksi Historis = Customer Segmentation on Email Marketing Based on Topic Preferences from Historical Interaction
Fakultas Teknik Universitas Indonesia, 2021
 UI - Tesis (Membership)
Soudagar, Reza
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
McGraw-Hill, 2012
 Buku Teks
Berlianto Yusuf
Penilaian risiko keamanan informasi menggunakan metode OCTAVE allegro: studi kasus aplikasi layanan customer relationship management oleh PT.XYZ = Information security risk assessment using OCTAVE allegro method: a case study of customer relationship management application by PT. XYZ
Fakultas Ilmu Komputer Universitas Indonesia, 2022
 UI - Tugas Akhir