service quality and customer satisfaction do matter

Delivering quality service : balancing customer perceptions and expectations

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Customer intention toward theme park : the mediating role of customer attitude on the impact of service quality quality and experiential marketing

Quality customer service : cara jitu memikat hati pelanggan