Hubungan antara e-service quality, e-satisfaction dan e-loyalty pada pelanggan Tokopedia di Jakarta = Relationship between e-service quality, e-satisfaction and e-loyalty to Tokopedia customers in Jakarta

Pengaruh e-service quality ritel online di Indonesia terhadap e satisfaction melalui experiential value sebagai variabel antara studi pada zalora indonesia = The effect of e service quality in online retail in indonesia toward e satisfaction through experiential value as mediating variable study on zalora indonesia

Analisis pengaruh e-satisfaction terhadap e-trust dan reputation dalam meningkatkan e-loyalty pada online marketplace di Indonesia: studi kasus pada Tokopedia, Lazada, Bukalapak, Blibli dan Elevenia = Analysis of influence by e-satisfaction toward e-trust and reputation to improve e-loyalty in Indonesia's online marketplace: case study on Tokopedia, Lazada, Bukalapak, Blibli and Elevenia

Pengaruh fitur website hedonik dan utilitarian terhadap kepercayaan dan loyalitas dengan komitmen afektif dan kalkulatif sebagai mediasi: studi pada pengunjung situs online Traveloka = The effect of webite feature hedonic and utilitarian on trust and e-loyalty with affective commitment and calculative commitment as mediation: a study on Traveloka online visitors

Pengaruh electronic Customer Relationship Management (e-CRM) terhadap e-loyalty melalui e-satisfaction pada situs fashion online Zalora Indonesia = The influence of electronic Customer Relationship Management (e-CRM) towards e-loyalty through e-satisfaction on online fashion store website Zalora Indonesia