Ditemukan 325 dokumen yang sesuai dengan query
Treacy, Michael, author
Jakarta: Gramedia Pustaka Utama, 1996
658.8 TRE dt
Buku Teks Universitas Indonesia Library
Sakti Hendra Pramudya, author
Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh perceived value terhadap kepuasan, kepercayaan, komitmen, dan loyalitas yang berada dalam ranah relationship quality yang ada pada industri penerbangan dengan kasus maskapai penerbangan LCC Lion Air. Penelitian ini menggunakan 220 responden pengguna penerbangan Lion Air dalam kurun waktu 1 tahun terakhir sebagai...
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
T-Pdf
UI - Tesis Membership Universitas Indonesia Library
[This book brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and...
New York: [Springer, ], 2012
e20396505
eBooks Universitas Indonesia Library
Blanchard, Kenneth H.
"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking...
New York, NY: McGraw-Hill , 2014
658.812 BLA l
Buku Teks Universitas Indonesia Library
Arini Agustina, author
Penelitian ini bertujuan untuk menguji pengaruh job stress dan organizational identification terhadap employee job satisfaction, baik secara langsung, maupun secara tidak langsung dengan mediasi psychological capital pada jenis pekerjaan yang memiliki tingkat job stress cukup tinggi di sektor perbankan, seperti frontliner (teller dan customer service). Data penelitian ini diambil dari...
Depok: Universitas Indonesia, 2016
S62991
UI - Skripsi (Membership) Universitas Indonesia Library
Evenson, Renee, 1951-, author
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role....
New York: American Society for Training and Development, 2005
e20441696
eBooks Universitas Indonesia Library
Gita Armelia Kawe, author
Penelitian ini betujuan untuk menganalisis pengaruh service quality perception dan merchandise quality perception terhadap brand trust dan behavioral intentions pada industry Casual Dining Restaurant, yaitu pada restoran Warunk Upnormal. Penelitian ini menguji peran langsung dari service quality perception yang terdiri dari lima dimensi; tangible, reliability, responsiveness, assurance, dan empathy ,...
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
S68314
UI - Skripsi (Membership) Universitas Indonesia Library
Anderson, Kristin, author
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a...
New York: American Management Association, 1992
e20440816
eBooks Universitas Indonesia Library
Zeithaml, Valarie A., author
New York : Free Press, 1990.
658.812 ZEI d
Buku Teks Universitas Indonesia Library
Gallo, Carmine, 1965-, author
This title is based on first-hand interviews with professionals of all levels who have studied Apple, hundreds of hours observing the selling floor in Apple's retail space, and extensive research into the company's training programs.
Acknowledgments Introduction: Enriching Lives Part I: Inspiring Your Internal Customer Chapter 1: Dream Bigger Chapter 2:...
New York: McGraw-Hill, 2012
658.812 GAL a
Buku Teks Universitas Indonesia Library
