Ditemukan 387 dokumen yang sesuai dengan query
Evenson, Renee, 1951-, author
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of...
New York: American Management Association, 2011
e20440378
eBooks Universitas Indonesia Library
Gayeski, Diane, author
"Wireless technologies are changing the nature of organizational training, performance management, and collaboration. From smart cell phones and PDAs to webpads and wearable devices, one-time curiosities are now indispensable business tools. Featuring case studies and interviews, Learning Unplugged shows how to implement these technologies, and shows how applications can be...
New York: [American Management Association, ], 2002
e20438122
eBooks Universitas Indonesia Library
Neal, Bruno, author
Contents :
- Characteristics of informal learning
- Informal Learning and The Addie Proces
Step 1: Analysis-discovering learner needs
Step 2: Design-meeting learning objectives
Step 3: Development-writing the informal learning course
Step 4: Implementation-learning promoters
Step...
Alexandria, VA: American Society for Training & Development, 2012
e20440878
eBooks Universitas Indonesia Library
Havelock, Ronald G.
Michigan: University of Michigan, 1973
301.240 7 HAV t
Buku Teks Universitas Indonesia Library
Bingham, Tony, author
Offers a powerful set of methods, tools, and strategies that will help you effectively present a convincing business case for learning.
Written by two leading authorities on learning and presentations, Presenting Learning reveals how to communicate with C-level decision makers in a language these executives understand and respect. An easily applicable...
Alexandria, Virginia: American Society for Training & Development, 2007
e20441278
eBooks Universitas Indonesia Library
Patrick, Julie, author
Contents
- On-the-job training (OJT)
- One-on-one instruction
- Classroom setting
- Synchronous online
- Asynchronous online
- Putting It all together
- References & resources
- Job aid ...
Alexandria, VA: American Society for Training & Development, 2011
e20440995
eBooks Universitas Indonesia Library
Edmundson, Andrea, author
In this Infoline, you will learn to use the Cultural Adaptation Process (CAP) model to adapt learning for other cultures. You will learn how to analyze the cultural characteristics of targeted learners to determine what adaptations to the learning might be needed; recommend critical adaptations to training courses or materials...
Alexandria, Virginia: American Society for Training & Development, 2010
e20441094
eBooks Universitas Indonesia Library
Contents :
- Key influences on the skills gap
- Impact of the skills gap; the role of the learning professional
- Skills gap action plan
- References & resources
- Job aid ...
Alexandria, VA: American Society for Training & Development, 2010
e20440967
eBooks Universitas Indonesia Library
Carnes, Barbara, author
Too often the long-term results of training are lacking. So how can you be certain that your training efforts are sticky enough to have lasting impact on your trainees and their work? Hit the sweet spot of training application with Making Learning Stick, a practical, easy-to-use resource aimed at boosting...
Alexandria, Virginia: American Society for Training & Development, 2010
e20441065
eBooks Universitas Indonesia Library
Stolovitch, Harold D., author
Table of contents :
- Preface
- Section 1: The human learner - what research tells us
- Chapter 1: Learning is not easy (especially when others make it so hard)
- Chapter 2: An introduction to some "familiar terms"
- Chapter 3: The human learner ...
Alexandria, Virginia: American Society for Training & Development, 2011
e20441029
eBooks Universitas Indonesia Library
