Ditemukan 73 dokumen yang sesuai dengan query
Lawson II, Joseph W. R., author
"One of a company's most important communication tools is the employee handbook. But creating or revising one can be an overwhelming job. It must be legally sound, up-to-date, clearly written, and comprehensive. This ready-to-use guidebook, now in its second edition, practically writes the handbook by itself! Human resources professionals will...
New York: American Management Association;;, 1998
e20440790
eBooks Universitas Indonesia Library
Flynn, Nancy, author
Instant Messaging is a powerful business communications tool, but it can get companies into a big mess - quickly. The "Instant Messaging Handbook" addresses the potentially costly legal, regulatory, productivity, security, training, and management challenges that IM brings to the workplace. This timely guide offers workable solutions for establishing and...
New York: [American Management Association;, ], 2004
e20438488
eBooks Universitas Indonesia Library
Goulston, Mark, author
People won't put up with being "sold" anymore. If they sense they are being pushed, their guard goes up - and even if they do comply, lingering resentment undermines the relationship ...maybe forever. Yet, most books on influence still portray it as something you "do to" someone else to get...
New York: [American Management Association, ], 2013
e20437180
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Let?s face it, dealing with customers isn?t easy. They aren?t always right?or even pleasant?but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult...
New York: American Management Association, 2012
e20437157
eBooks Universitas Indonesia Library
Luecke, Richard, author
Best Practice Workplace Negotiations offers a systematic approach to developing negotiating skills. It serves as an introduction to current best practices in negotiation that can be applied across a broad range of business situations. This up-to-the-minute course covers win-win vs. win-lose negotiations; the BATNA concept (best alternative to a negotiated...
New York: [American Management Association;, ], 2010
e20436737
eBooks Universitas Indonesia Library
Orey, Maureen, author
A comprehensive training program for improving interpersonal relationships, teaching negotiation skills, resolving conflict, and strengthening assertiveness. Communication Skills Training provides complete communication skills training in one comprehensive resource. Use this step-by-step guide to enhance individual interpersonal communication abilities while improving communication and collaboration throughout your organization...
Alexandria, VA: American Society for Training and Development Press;, 2004
e20438693
eBooks Universitas Indonesia Library
Bingham, Tony, author
Offers a powerful set of methods, tools, and strategies that will help you effectively present a convincing business case for learning.
Written by two leading authorities on learning and presentations, Presenting Learning reveals how to communicate with C-level decision makers in a language these executives understand and respect. An easily applicable...
Alexandria, Virginia: American Society for Training & Development, 2007
e20441278
eBooks Universitas Indonesia Library
Flynn, Nancy, author
From the millions of people with a conviction or cause they're eager to share with like-minded readers, to the thousands of corporations looking for a more effective and reliable way to build trust-based relationships with their customers, it's no wonder that an astonishing 80,000 new web logs -- -- or...
New York: American Management Association, 2006
e20441591
eBooks Universitas Indonesia Library
Pugh, David G., author
"Powerful proposals" gives businesses proven strategies for creating customer-centered documents that outshine the competition every time. "Powerful Proposals" goes beyond "This is what we do" documents and takes the reader step by step through designing sales-focused, individual proposals that highlight the firm's tangible benefits to the client. this book contains...
New York: American Management Association;, 2005
e20441712
eBooks Universitas Indonesia Library
Lewis, Lynn S., author
The thought of giving a presentation often ranks at the top of the list of what people fear the most. This book provides readers with a 10-step process for developing and delivering an effective presentation based on real-world experience as well as observations of presentations....
Alexandria, Virginia: American Management Association, 2008
e20441826
eBooks Universitas Indonesia Library
