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"Salah satu tugas aparatur pajak adalah melakukan pemeriksaan yang bertujuan untuk memastikan apakah Wajib Pajak sudah melakukan kewajiban perpajakannya sesuai dengan peraturan. Kinerja pemeriksaan yang dilakukan oleh para aparatur pemeriksa akan menentukan tingkat kepatuhan Wajib Pajak dalam melaksanakan kewajiban perpajakannya, yang lebih lanjut akan menentukan tingkat penerimaan negara. Penelitian ini bertujuan untuk mengungkap faktor-faktor yang berpengaruh terhadap kualitas pemeriksaan yang diantaranya adalah budaya organisasi dan motivasi berprestasi.Budaya organisasi adalah nilai-nilai, asumsi-asumsi dan keyakinankeyakinan dasar yang dirasakan bersama oleh anggota organisasi yang meliputi: inisiatif individu, toleransi terhadap risiko, integrasi, dukungan manajemen, pengawasan, identifikasi, sistem penghargaan, toleransi terhadap konflik, dan poly komunikasi. Motivasi berprestasi adalah suatu dorongan, keinginan, dan tingkat kesediaan seseorang untuk mengeluarkan upaya dalam rangka mencapai prestasi terbaik yang diukur dengan indikator: tanggung jawab, pertimbangan terhadap risiko, umpan balik, inovatif, waktu penyelesaian tugas, dan ingin menjadi yang. Kualitas pemeriksaan pajak adalah kondisi dinamis yang mencerminkan upaya aparatur pajak dalam melakukan korespondensi, pemeriksaan kantor, dan pemeriksaan lapangan atas wajib pajakPenelitian menggunakan desain korelasional dengan melibatkan 42 responden yang diambil teknik sensus. Pengumpulan data dilakukan dengan kuesioner yang sebelumnya telah teruji validitas dan reliabilitas. Uji validitas menggunakan korelasi Product Moment dan uji reliabilitas dengan menggunakan Alpha Cronbach. Data yang diperoleh selanjutnya dianalisis dengan menggunakan formula statistika, yakni korelasi dan regresi yang perhitungannya dilakukan dengan menggunakan bantuan program SPSS versi 12. Hasil analisis deskriptif menunjukkan bahwa budaya organisasi dan motivasi berprestasi tergolong baik, sedangkan untuk kualitas pemeriksaan belum baik karena pada umumnya belum mencapai target yang ditetapkan. Hasil pengujian hipotesis menunjukkan bahwa budaya organisasi dan motivasi berprestasi memiliki pengaruh positif dan signifikan terhadap kualitas pemeriksaan pajak. Budaya organisasi memberikan kontribusi sebesar 29%, motivasi berprestasi 42,3%, dan secara bersama-sama budaya organisasi dan motivasi berprestasi memberikan kontribusi 44,2%. Dengan demikian kesimpulan penelitian ini adalah semakin baik budaya organisasi dan semakin tinggi motivasi berprestasi maka semakin baik kualitas pemeriksaan pajak, sebaliknya semakin buruk budaya organisasi dan semakin rendah motivasi berprestasi maka semakin buruk pula kualitas pemeriksaan pajak.Budaya organisasi perlu ditingkatkan dengan mereduksi nilai-nilai yang kurang relevan untuk kebutuhan pengembangan organisasi dan karyawan yang harus didahulul oleh kegiatan riset secara intens dan series untuk menemukan nilai-nilai budaya yang usang dan berusaha mengidentifikasi nilai-nilai baru. Sementara motivasi berprestasi dapat ditingkatkan dengan perbaikan sistem pengembangan karir dan promosi yang lebih baik, obyektif dan adil. Untuk menindaklanjuti hasil penelitian ini ada baiknya dilakukan penelitian lanjutan serupa dengan mengambil obyek yang berbeda dan jumlah sampel yang lebih banyak sehingga diperoleh wilayah generalisasi yang lebih luas.

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The one of tax auditor's tasks is to audit and to ensure whether taxpayers have paid their tax obligations correspond to the rule. The performance of auditing done by the auditors will determine the degree of taxpayer compliance in paying their tax obligations, which in turn will affect the degree of state receivable. This research was aimed to examine factors affecting the quality of tax auditing, in which two among many were organizational culture and achievement motivation.

Organizational culture defined as values, assumptions and confidences of the base felt together by organizational member which cover: individual initiative, tolerance to risk, integration, management support, observation, identify, appreciation system, tolerance to conflict, and communications pattern. Achievement motivation is motivation, desire, and storey, level readiness of someone to do the effort for the agenda of reaching the best achievement which measured with indicator: responsibility, consideration to risk, feed back, innovative, time solution of duty, and want to be the best. Quality of tax auditing is dynamic condition which expresses the effort tax auditor's in doing the correspondence, inspection of office, and inspection of field of taxpayer.

42 respondents were participated using census sampling. Questionnaires were used to collect data after testing their validity using Pearson Product Moment and reliability using Alpha Cronbach. Obtained data then were examined using correlation and regression technique with SPSS V. 12.

The results showed that organizational culture and the achievement motivation could be characterized as good, while for the quality of tax auditing not yet good, because generally they not yet reached specified goals. Hypotheses testing showed that organizational culture and achievement motivation had positive and significant influence toward the quality of tax auditing. Organizational culture gave 29% contribution, achievement motivation gave 42.3%, and both organizational culture and achievement motivation gave 44.2%. Thus, it could be concluded that the better organizational culture and the higher achievement motivation, the better the quality of tax controlling among tax controllers: and vice versa.

Organizational culture needs improving by decreasing obsolete values which are not relevant to the need of developing organization and employees. Intense and serious researches needed to discover obsolete values, and to identifying new values. Achievement motivation can be increased by improving career development system and better promotion, objectively and considering justice. To follow up this study, further similar researches using different objects and bigger sample size needed, so that generalization will be larger."

"Panti Sosial Pamardi Putra Khusnul Khotimah Jakarta (PSPP Khusnul Khotimah) merupakan salah satu panti sosial yang ditunjuk oleh Badan Narkotika Nasional (BNN) sebagai tempat pelayanan terapi dan rehabilitasi terpadu (One Stop Centre). Keberhasilan PSPP Khusnul Khotimah dalam melaksanakan program terapi dan rehabilitasi terpadu ditentukan oleh kepuasan para klien (residenlorang yang mengikuti program terapi dan rehabilitasi) dalam menjalani program khususnya rehabilitasi sosial dalam upaya mengubah perilaku sosial akibat ketergantungan narkoba. Permasalahan kepuasan para klien yang merupakan indikator variabel yang secara implisit mengandung makna kepuasan pengguna jasa, maka dapat dijabarkan dalam penelitian ini dart dimensi pelayanan yang implisit didalamnya yaitu variabel tangibility, reliability, responsiveness, assurance, dan empathy, yang merupakan kualitas pelayanan (Service Quality) menurut Servqual (Zeithami, Valerie A et.al; 1990).Hasil pengungkapan permasalahan kualitas pelayanan terapi dan rehabilitasi terpadu bagi korban penyalahgunaan narkoba di PSPP Khusnul Khotimah Jakarta dengan menggunakan analisis faktor sehingga diperoleh faktor yang mempengaruhi kualitas pelayanan terapi dan rehabilitasi terpadu di PSPP Khusnul Khotimah Jakarta dengan tingkat kepuasan rata-rata masih di bawah 100% yaitu sebesar 91,32 %, yang berarti juga bahwa klien masih belum merasa puas. Adapun tingkat kepuasan klien menurut (1) dimensi tangibility dengan persentase tingkat kepuasannya sebesar 82,70%; (2) dimensi responsiveness dengan persentase tingkat kepuasannya sebesar 81,51%; (3) dimensi reliability dengan persentase tingkat kepuasannya sebesar 86,42%; (4) dimensi assurance dengan persentase tingkat kepuasannya sebesar 87,79%; dan (5) dimensi empathy dengan persentase tingkat kepuasannya sebesar 80,55%. Adapun faktor yang yang sangat berpengaruh terhadap pelayanan terapi dan rehabilitasi terpadi di PSPP Khusnul Khotimah Jakarta meliputi faktor Jaminan Petugas, faktor Kehandalan Petugas, faktor Fisik, faktor Sikap Tanggap dan Perhatian Petugas.Faktor yang sangat dominan mempengaruhi pelayanan terapi dan rehabilitasi terpadu di PSPP Khusnul Khotimah adalah faktor jaminan petugas yang meliputi rasa aman dan bebas kekerasan dalam pelayanan, keterampilan dan kerampuan petugas dalam pelayanan dan membantu mengatasi masalah klien serta pengetahuan petugas dalam menangani klien.Dengan demikian upaya untuk mengatasi permasalahan pelayanan terapi dan rehabilitasi terpadu di PSPP Khusnul Khotimah dititikberatkan pada peningkatkan kemampuan SDM dalam memberikan pelayanan, yang dilakukan melalui pendidikan formal, maupun pendidikan dan latihan teknis. Kemudian meningkatkan ketrampilan petugas melalui pembinaan, magang dan studi banding serta mengadakan pertemuan koodirnasi antar petugas dalam pemecahan masalah klien. Hingga mengikutsertakan petugas dalam pelaksanaan tugas pokok dan fungsi PSPP Khusnul Khotimah kepada petugas dengan pengarahan dan pembinaan melalui pertemuan rutin, mingguan dan bulanan. Dengan demikian upaya tersebut perlu di dukung dengan peningkatan secara terpadu dan menyeluruh serta komprehensif guna meningkatkan pelayanan terapi dan rehabilitasi terpadu di PSPP Khusnul Khotimah.

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PSPP Khusnul Khotimah representing one of the social residential which showed by BNN as therapy service place and rehabilitate inwroughtly ( One Stop Centre). Efficacy of PSPP Khusnul Khotimah in executing therapy program and rehabilitate inwrought determined by satisfaction all client ( residen I one who follow therapy program and rehabilitate) in experiencing program specially rehabilitate social in the effort altering social behavior of effect depended narkoba. Problems of Satisfaction all client representing variable indicator which implicitly contain meaning satisfaction [of] service user, hence can be formulated in this research from service dimension which is implisit in it that is tangibility variable, reliability, responsiveness, assurance, and empathy, representing the quality of service (Service Quality) according to Servqual (Zeithami, Valerie A, et. al; '1990).

Result of problems expression of is quality of therapy service and rehabilitate inwrought to victim abuse of drugs in PSPP Khusnul Khotimah Jakarta by using factor analysis is so that obtained by factor influencing the quality of therapy service and rehabilitate inwrought in PSPP Khusnul Khotimah Jakarta with storey, level satisfaction of mean still below/under 100% that is equal to 91,32 %, connoting that client still not yet lick lips. As for storey;level satisfaction of client according to (1) tangibility dimension with percentage mount its satisfaction equal to 82,70%; ( 2) responsiveness dimension with percentage mount its satisfaction equal to 81,51%; ( 3) reliability dimension with percentage mount its satisfaction equal to 86,42%; ( 4) assurance dimension with percentage mount its satisfaction equal to 87,79%; and ( 5) empathy dimension with percentage mount its satisfaction equal to 80,55%. As for factor very having an effect on to therapy service and rehabilitate paddy in PSPP Khusnul Khotimah Jakarta cover Guarantee Officer factor, Mainstay Officer factor, Physical factor, Attitude factor Listen carefully and Attention of Officer.

Very dominant factor influence therapy service and rehabilitate inwrought in PSPP Khusnul Khotimah is officer guarantee factor covering security and is free of hardness in service, and skill ability of officer in service and assist to overcome the problem of client and also knowledge of officer in handling client

Thereby strive to overcome problems of therapy service and rehabilitate inwrought in PSPP Khusnul Khotimah at ability of HRH in giving service, which is through formal education, and also technical practice and education. Later; Then improve skilled of officer through construction, study and magang compare and also perform a meeting of coordination between officer in client trouble-shooting. Till involve officer in fundamental duty execution and PSPP Khusnul Khotimah function to officer with construction and guidance through routine meeting, weekly and monthly. Thereby the effort requires to in supporting with improvement inwroughtly and totally comprehensive to and also utilizes to improve therapy service and rehabilitate inwrought in PSPP Khusnul Khotimah."

"Dalam rangka mewujudkan prinsip efisiensi dan produktivitas pada pengelolaan RSUD Budhi Asih, dibutuhkan pegawai dengan komitmen organisasi yang tinggi, Menurut Greenberg dan Baron (2000:), pegawai dengan komitmen yang tinggi akan menunjukkan sikap dan keinginan yang tinggi pula untuk berbagi dan mempersembahkan sesuatu yang dibutuhkan organisasi. Komitmen yang kuat dapat dicapai dengan meningkatkan kualitas kehidupan kerja (quallty of work life).Para ahli telah mengembangkan program-program peningk:atan kualitas kehidupan kelja untuk meningkatkan motivasi, kepuasan. dan komitmen pegawai, yang mana faktor-faktor ini berperan dalam meningkatkan perfonna organisasi. Berdasarkan penelitian yang dilakukan oleh Alvin (2{){)6)waktu kerja produktif pegawai administrnsi RSUD Budhi Asih banya 64.6%. Selain itu, aspek­ aspek kualitas kehidupan keJja di RSUD Budhi Asih masib kurang dikembangkan., dengan kondisi kerja seperti ini, dikhawatirkan akan terjadi penurunan komitmen organisasi pegawai yang akan berdampak buruk bagi Rumah Sakit. Permasalahan utama yang diajukan dalam penelitian ini adalah gambaran hubungan aspek kualitas kehidupan kerja berdasarkan Cassio (2006) yang terdiri dari partisipasi karyawan, pengembangan karir, rasa bangga terhadap perusahaan, lingkungan kerja, penyelesaian masalah dan komunikasi, dengan komitmen organisasi pegawai administrasi instalasi Rawat Jalan bagian front office dan Laboratorium RSUD Budhi Asih. Komitmen organisasi dilihat dari masing-masing komponen berdasarkan Allen dan Meyer (1990), yaitu komitmen efektif, komitmen rasional, dan komitmen normatif. Peneltian ini dilakukan dengan pendekatan kualitatif dan kuantitatif. Dalam penelitian ini, penulis berupaya memperoleh jawaban atau informasi mendalam dari pegawai administrasi instalasi Rawat Jalan bagian front office dan Laboratorium RSUD Budhi Asih yang seluruhnya berjumlah 37 orang. Untuk memperoleh data digunakan instrumen berupa pedoman wawancara mendalam dan dokumen yang berhubungan dengan topik penelitian. Hasil wawancara mendalam menunjukkan bahwa dari 37 pegawai terdapat 11 orang dengan kualitas kehidupan kerja tinggi, 23 orang sedang, dan 3 orang rendah. Untuk komitmen, didapatkan hasil, yaitu:3 orang komitmen afektif, 29 orang komitmen rasional, dan 5orang komitmen normatif. Hasil penelitian menunjukkan tidak ada hubungan antara kualitas kehidupan kerja dengan komitmen organisasi pegawai. Tidak berhubungannya kedua varlabel dalam penelitian kurangnya validitas internal pada instrumen penelitian. Bagi pihak manajemen rumah sak:it, disarankan untuk melakukan program­ program peningkatan kualitas kehidupan kerja dan komitmen organisasi pegawai. Untuk meningkatkan kualitas kehidupan keria pegawai, dapat dilakukan peningkatkan partisipasi pegawai terhadap program dan kegiatan rumah sakit melalui pembagian angket/kuesioner, serta perwakilan pegawai pelaksana dalam rapat besar. Perlu diadakan rekreasi dan kegiatan kegiatan kekeluargaan non formal, rnenegakkan sistem reward dan punishment, mempertimbangkan program pendidikan dan pelathan bagi pegawai front office, memperbaiki situasi ruang kerja front office dari segi keamanan dan keselamatan kerja dan mengadakan program konseling bagi pegawai. Untuk meningkatkan komitmen organisasi, sebaiknya pihak manajemen mengetahui kebutuhan-kebutuhan dominan pegawai melalui pembagian angket, yang selanjutnya hal ini dapat menjadi masukan bagi pihak manajemen untuk peningkatan motivasi pegawai. Pembinaan dan pengembangan kompetensi juga perlu dilakukan, sehingga pegawai merasakan adanya dukungan dan kemudahan dalam bekerja. Untuk peneliti yang akan datang, sebaiknya meningkatkan va1iditas internal instrumen penelitian dengan disesuaikan budaya infonnan, yaitu dengan melakukan pengelompokan berdasarkan karakteristik pribadi.

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In order to fulfill the efficiency and productivity principles on the running of RSUD Budhi Asih, it is necessary to find employees with high organizational commitment. According to Greenberg and Baron (2000), employees with high organizational commitment will show some good manner and high needs to share and give the best to the organization. A strong commitment can be obtain by improving the quality of work life. Many experts have developed quality of work life improvement programs to improve motivation, satisfaction, and employees' commitment by which these factors take a very crucial part on the performance improvement scenario of the organization. Based on the research done by Alvin (2006), productive work time of RSUD Budhi Asih, clerical employees is only 64.6%. Besides, their quality of work life is not yet well-developed. With this working condition, it is possible that there will be some organization commitment degradation in the future which may affect baldy for the hospital. The main problem proposed by this research is the description of possible conection between the quality of work life aspects based on Cassio (2006) ? employee participation, carer development, pride, equitable, compensation, job security, wellness, safe environment, conflict resolution, and communication with organizational commitment of Out Patient's front office and Laboratory employees of RSUD B udhi Asih. Organizational commitment, rational commitment, and normative commitment. This research is done with some qualitative and quantitative approach. The researcher is trying to gather in-depth answer or information from front officers and Laboratory clerical employees which sum up for a total of 37 persons. To gain data the researcher used in-dept interview and documents related to research topic. In-depth interview showed that II out of 37 employees have high quality of work life. Commitment, that is: 3 people with affective commitment, 29 people with rational commitment, and 5 people with normative commitment. Analysis output showed that there is no significant relation between the quality of work life and employee's organizational commitment. This fact ls caused by the lack of internal validity on the research instruments. As for the hospital, it is suggested to do some employees commitment and quality of work life improvement programs. To improve the employee?s quality of work life, hospital management suggested to improve the employees participation on hospital programs and activities, and representativeness of employees on hospital meeting's. Hospital suggested to make recreation programs and non*forma1 activities. establish reward an punishments front officers, fix the situation of front officers working area related to safety environment. and make a counsellng's program for employees. To improve the employee's organizational commitment, hospital management should find the employee's dominant needs by questionaire, this way can be useful for hospital's management to improve employee's motivation. Competency improvement is important also, in order to support and make the job easy. For future research., it is suggested to improve internal validity on the research instruments, depend on the informans culture, by categorized the informans based on their internal characteristics."

"Penelitian ini bertujuan untuk mengetahui pengaruh dari dimensi quality of work life terhadap turnover intention. Terdapat empat dimensi yang digunakan untuk variabel quality of work life yaitu supervisory behavior, compensation & benefit, job characteristics dan work life balance. Responden dari penelitian ini adalah 125 orang karyawan kantor pusat PT. XYZ yang merupakan karyawan tetap di perusahaan tersebut. Metode yang digunakan untuk mengelola data dalam penelitian ini adalah Multiple Regression. Hasil dari penelitian ini menunjukkan bahwa dari empat dimensi quality of work life, hanya dua dimensi yang terbukti memiliki pengaruh negatif terhadap turnover intention yaitu compensation & benefit dan work life balance. Sedangkan dua dimensi lainnya yaitu supervisory behavior dan job characteristics tidak terbukti memiliki pengaruh negatif terhadap turnover inetention.

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This study aims to determine the quality of work life dimensions toward turnover intention. There are four dimensions used for the variable quality of work life, those are supervisory behavior, compensation & benefit, job characteristics and work life balance. The respondents of this study are 125 permanent employees of PT. XYZ head office. This study uses Multiple Regression to process the data. The result of this study shows that only two out of four dimensions have effects toward turnover intention those are compensation & benefit and work life balance. While the other two dimensions, supervisory behavior and job characteristics have no effects toward turnover intention."

"Tesis ini membahas pengaruh quality of work life, perceived organization culture, kepuasan kerja dan komitmen organisasional terhadap intention to quit di sepuluh Kantor Pelayanan Perbendaharaan Negara-Kementrian Keuangan. Penelitian ini adalah penelitian kuantitatif dengan desain survey menggunakan instrumen kuesioner kepada seluruh pelaksana di 10 KPPN. Hasil pengujian regresi menunjukkan bahwa kepuasan kerja, komitmen organisasional, dan salah satu dimensi quality of work life yaitu work life balance memiliki pengaruh negatif yang signifikan dengan intention to quit. Dengan R2 sebesar 34,1% menunjukkan sebanyak 34,1% intention to quit dapat dijelaskan oleh variabelvariabel tersebut diatas. Sehingga penelitian ini dapat menyarankan perlunya melakukan pembenahan kebijakan terkait aspek-aspek yang menjadi sumber kepuasan dan kenyamanan work life balance pegawai. Misalnya saja terkait kepastian pola dan lama penugasan di daerah. Selain itu perlu adanya programprogram yang dapat meningkatkan komitmen pada organisasi.

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This thesis examines the effects of quality of work life, perceived organization culture, job satisfaction, and organizational commitment to intention to quit at big 10 Kantor Pelayanan Perbendaharaan Negara - Kementerian Keuangan. This research is quantitative research design using questionnaire survey approach. The result of regression analysis find that job satisfaction, organizational commitment, and one dimension of the quality of work life, work life balance are negatively influence. R2 score, 34,1% means that 34,1% of intention to quit variability can be explained by those variables. Hence this research may suggest KPPN Management in particular and Ditjen Perbendaharaan in general to reform and develop the policies that support employee's work life balance and satisfaction. For example, management can set up the duration and the pattern of assignment. Moreover they can develop programs that can increase commitment to the organization."

"[ Skripsi ini bertujuan untuk menganalisis pengaruh quality of work life terhadap employee engagement pada American Petroleum Company Indonesia Penelitian ini adalah penelitian kuantitiatif dengan metode regresi linear dan regresi berganda dengan jumlah sample 273 Kuesioner yang digunakan dalam penelitian ini adalah Kuesioner evaluasi berdasarkan model Walton untuk mengukur quality of work life yang dikembangkan oleh Walton 1975 dalam Timossi Pedroso Francisco dan Pilatti 2008 Kuesioner untuk mengukur employee engagement berdasarkan Utrecht Work Engagement Scale UWES yang dikembangkan oleh Schaufeli and Bakker 2003 Hasil penelitian menemukan adanya pengaruh positif quality of work life terhadap employee engagement pada American Petroleum Company Indonesia Dimensi quality of work life seperti use of capacity work occupy dan fair and appropriate salary berpengaruh secara positif dan signifikan terhadap employee engagement Berdasarkan temuan tersebut peneliti menyarankan perusahaan American Petroleum Company Indonesia untuk memberikan perhatian yang lebih terkait employee engagement dan quality of work life khususnya pada dimensi use of capacity work occupy dan fair and appropriate salary serta penelitian yang lebih lanjut difokuskan pada generasi Y ;The focus of this study is to examine the affect of quality of work life on employee engagement at American Petroleum Company in Indonesia Method of analysis used in this study is descriptive quantitative Linear and multiple regressions are also used as statistical methods to analyze the data with 273 samples This study use Questionaire to measure quality of work life according Walton rsquo s quality of work life model 1975 in Timossi Pedroso Francisco and Pilatti 2008 Questionaire to measure employee engagement accoding Utrecht Work Engagement Scale UWES by Schaufeli and Bakker 2003 This study finds that employee engagement was positively significant affected by quality of work life Some of quality of work life dimensions which are use of capacity work occupy working condition and fair and appropriate salary are positive and significantly affected employee engagement Based on the finding it is suggested that the company American Petroleum Company Indonesia improves attention related to employee engagement and the quality of work life of their employees especially in the dimension use of capacity work occupy working condition and fair and appropriate salary for further research the study should be focusing on generation Y ;The focus of this study is to examine the affect of quality of work life on employee engagement at American Petroleum Company in Indonesia Method of analysis used in this study is descriptive quantitative Linear and multiple regressions are also used as statistical methods to analyze the data with 273 samples This study use Questionaire to measure quality of work life according Walton rsquo s quality of work life model 1975 in Timossi Pedroso Francisco and Pilatti 2008 Questionaire to measure employee engagement accoding Utrecht Work Engagement Scale UWES by Schaufeli and Bakker 2003 This study finds that employee engagement was positively significant affected by quality of work life Some of quality of work life dimensions which are use of capacity work occupy working condition and fair and appropriate salary are positive and significantly affected employee engagement Based on the finding it is suggested that the company American Petroleum Company Indonesia improves attention related to employee engagement and the quality of work life of their employees especially in the dimension use of capacity work occupy working condition and fair and appropriate salary for further research the study should be focusing on generation Y ;The focus of this study is to examine the affect of quality of work life on employee engagement at American Petroleum Company in Indonesia Method of analysis used in this study is descriptive quantitative Linear and multiple regressions are also used as statistical methods to analyze the data with 273 samples This study use Questionaire to measure quality of work life according Walton rsquo s quality of work life model 1975 in Timossi Pedroso Francisco and Pilatti 2008 Questionaire to measure employee engagement accoding Utrecht Work Engagement Scale UWES by Schaufeli and Bakker 2003 This study finds that employee engagement was positively significant affected by quality of work life Some of quality of work life dimensions which are use of capacity work occupy working condition and fair and appropriate salary are positive and significantly affected employee engagement Based on the finding it is suggested that the company American Petroleum Company Indonesia improves attention related to employee engagement and the quality of work life of their employees especially in the dimension use of capacity work occupy working condition and fair and appropriate salary for further research the study should be focusing on generation Y ;The focus of this study is to examine the affect of quality of work life on employee engagement at American Petroleum Company in Indonesia Method of analysis used in this study is descriptive quantitative Linear and multiple regressions are also used as statistical methods to analyze the data with 273 samples This study use Questionaire to measure quality of work life according Walton rsquo s quality of work life model 1975 in Timossi Pedroso Francisco and Pilatti 2008 Questionaire to measure employee engagement accoding Utrecht Work Engagement Scale UWES by Schaufeli and Bakker 2003 This study finds that employee engagement was positively significant affected by quality of work life Some of quality of work life dimensions which are use of capacity work occupy working condition and fair and appropriate salary are positive and significantly affected employee engagement Based on the finding it is suggested that the company American Petroleum Company Indonesia improves attention related to employee engagement and the quality of work life of their employees especially in the dimension use of capacity work occupy working condition and fair and appropriate salary for further research the study should be focusing on generation Y ;The focus of this study is to examine the affect of quality of work life on employee engagement at American Petroleum Company in Indonesia Method of analysis used in this study is descriptive quantitative Linear and multiple regressions are also used as statistical methods to analyze the data with 273 samples This study use Questionaire to measure quality of work life according Walton rsquo s quality of work life model 1975 in Timossi Pedroso Francisco and Pilatti 2008 Questionaire to measure employee engagement accoding Utrecht Work Engagement Scale UWES by Schaufeli and Bakker 2003 This study finds that employee engagement was positively significant affected by quality of work life Some of quality of work life dimensions which are use of capacity work occupy working condition and fair and appropriate salary are positive and significantly affected employee engagement Based on the finding it is suggested that the company American Petroleum Company Indonesia improves attention related to employee engagement and the quality of work life of their employees especially in the dimension use of capacity work occupy working condition and fair and appropriate salary for further research the study should be focusing on generation Y ;The focus of this study is to examine the affect of quality of work life on employee engagement at American Petroleum Company in Indonesia Method of analysis used in this study is descriptive quantitative Linear and multiple regressions are also used as statistical methods to analyze the data with 273 samples This study use Questionaire to measure quality of work life according Walton rsquo s quality of work life model 1975 in Timossi Pedroso Francisco and Pilatti 2008 Questionaire to measure employee engagement accoding Utrecht Work Engagement Scale UWES by Schaufeli and Bakker 2003 This study finds that employee engagement was positively significant affected by quality of work life Some of quality of work life dimensions which are use of capacity work occupy working condition and fair and appropriate salary are positive and significantly affected employee engagement Based on the finding it is suggested that the company American Petroleum Company Indonesia improves attention related to employee engagement and the quality of work life of their employees especially in the dimension use of capacity work occupy working condition and fair and appropriate salary for further research the study should be focusing on generation Y , The focus of this study is to examine the affect of quality of work life on employee engagement at American Petroleum Company in Indonesia Method of analysis used in this study is descriptive quantitative Linear and multiple regressions are also used as statistical methods to analyze the data with 273 samples This study use Questionaire to measure quality of work life according Walton rsquo s quality of work life model 1975 in Timossi Pedroso Francisco and Pilatti 2008 Questionaire to measure employee engagement accoding Utrecht Work Engagement Scale UWES by Schaufeli and Bakker 2003 This study finds that employee engagement was positively significant affected by quality of work life Some of quality of work life dimensions which are use of capacity work occupy working condition and fair and appropriate salary are positive and significantly affected employee engagement Based on the finding it is suggested that the company American Petroleum Company Indonesia improves attention related to employee engagement and the quality of work life of their employees especially in the dimension use of capacity work occupy working condition and fair and appropriate salary for further research the study should be focusing on generation Y ]"

"Penelitian ini bertujuan untuk menganalisis pengaruh quality of work life terhadap employee engagemet pada BNI Margonda Depok. Skala pengukuran yang digunakan untuk quality of work life diadopsi dari Walton (1975) yang terdiri dari 28 item pernyataan. Sedangkan employee engagement menggunakan skala pengukuran yang diadopsi dari Schaufeli, Salanova, Gonzalez-Roma & Bakker (2002) dengan menggunakan UWES yang terdiri dari 17 item pernyataan, Penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data melalui penyebaran kuesioner. Sampel dalam penelitian ini sebanyak 98 karyawan tetap level non-managerial BNI Margonda Depok yang telah bekerja minimal satu tahun. Hasil dari penelitian ini menunjukkan bahwa terdapat pengaruh yang positif dan signifikan pada quality of work life terhadap employee engagement pada BNI Margonda Depok.

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The purpose of this research is to analyze the influence between quality of work life on employee engagement in BNI Margonda Depok. The measurement scale of quality of work life is adopted from Walton (1975) consisting of 28 statements and employee engagement scale adopted from Schaufeli, Salanova, Gonzalesz-Roma & Bakker (2002) consisting of 17 statements. This research uses quantitative methods with data collection technique is conducted through questionnaires. The sample of this research are permanent employees (level non managerial) in BNI Margonda Depok who have worked at least one year. The results of this study indicate that there is a positive and significant influence of quality of work life on employee engagement in BNI Margonda Depok."

"ABSTRAKPenelitian ini bertujuan untuk memprediksi dan menyimpulkan pola pengaruh faktor stres kerja yang diwakili tiga Job Stressor, yaitu Beban Kerja, Konflik Peran, dan Hubungan Interpersonal terhadap Work-Life Balance WLB pada Fungsional Pemeriksa sebagai garda depan Badan Pemeriksa Keuangan Republik Indonesia BPK RI dalam mencapai tujuan organisasi. Penelitian ini juga bertujuan untuk memprediksi dan menyimpulkan tentang adanya perbedaan tingkat WLB di antara kelompok gender, generasi, dan status pernikahan; serta memberi pertimbangan manajerial tentang WLB pada Fungsional Pemeriksa BPK RI. Penelitian dilakukan dengan metode kuantitatif melalui penyebaran kuesioner dengan total responden yang berhasil didapatkan sebanyak 383 orang. Wawancara mendalam juga dilakukan untuk memperkuat analisis. Hasil penelitian menunjukkan bahwa Beban Kerja, Konflik Peran, dan Hubungan Interpersonal berpengaruh signifikan positif terhadap WLB pada Fungsional Pemeriksa BPK RI. Hasil tersebut menunjukkan bahwa stres tidak selalu buruk dan dapat berpengaruh positif jika dalam jumlah optimal. Hasil penelitian juga menunjukkan terdapat perbedaan tingkat WLB Pemeriksa BPK RI berdasarkan kelompok gender dan generasi/cohort, sedangkan untuk kelompok status pernikahan tidak terdapat perbedaan.

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ABSTRACTThis study aims to predict and conclude the impact pattern of job stress represented by three Job Stressors, namely Workload, Role Conflict, and Interpersonal Relationship towards Work Life Balance WLB on Functional Auditors as the vanguard of The Audit Board of The Republic Indonesia in achieving organizational goals. This study also aims to predict and conclude the difference of WLB level among gender, generation, and marital status groups and give managerial consideration about WLB among Functional Auditors in The Audit Board of The Republic Indonesia. The study was carried out by quantitative method through the distribution of questionnaires with a total of 383 respondents. In depth interviews were also conducted to strengthen the analysis. The results showed that Workload, Role Conflict, and Interpersonal Relationship have significant positive impact on WLB among Functional Auditors in The Audit Board of The Republic Indonesia. These results indicated that stress is not always bad and can have positive impact if in the optimal amount level of stress. The results also showed differences in WLB levels among Functional Auditors in The Audit Board of The Republic Indonesia based on gender and generation cohort groups, while no difference on marital status group."

"Tesis ini membahas hubungan antara komponen kualitas kehidupan kerja (quality of work life) dengan kinerja bidan puskesmas di wilayah Kabupaten Bangka Tengah Tahun 2013. Penelitian ini dilakukan karena peneliti melihat adanya penurunan kinerja bidan pada tahun 2012. Penelitian ini merupakan penelitian observasional dengan desain cross sectional.Teori yang digunakan untuk melihat kualitas kehidupan kerja bidan adalah teori Cascio (2013) yang terdiri dari sembilan komponen yaitu keterlibatan pegawai, kompensasi yang adil atau seimbang, rasa aman terhadap pekerjaan, keselamatan lingkungan kerja, rasa bangga terhadap institusi, pengembangan karir, fasilitas yang tersedia, penyelesaian masalah dan komunikasi.Hasil penelitian menunjukkan bahwa komponen QWL yang signifikan berhubungan dengan kinerja adalah keterlibatan pegawai sekaligus komponen QWL yang paling kuat hubungannya dengan kinerja bidan puskesmas.Berdasarkan hasil penelitian, peneliti menyarankan agar bidan sebagai tenaga kerja yang profesional harus bekerja sesuai dengan peraturan dan standar operasional yang berlaku. Puskesmas sebagai tempat kerja harus memperhatikan semua komponen QWL yang berhubungan dengan kinerja bidan dan Dinas Kesehatan sebagai pembuat kebijakan harus melakukan monitoring dan evaluasi secara rutin, memenuhi kebutuhan kesehatan dan keselamatan kerja di puskesmas serta melakukan reward and punishment terhadap kinerja pegawai.

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This thesis studies the relationship between component of quality of work life to the performance of midwife clinics in Central Bangka regency in 2013. This research was conducted because researchers saw a decrease in performance midwife in 2012. This study is an observational study with cross-sectional design.

Theory is used to see the quality of work life midwife is the theory Cascio (2013) which consists of nine components: employee participation, job security, save environment, pride, career development, wellness, conflict resolution and communication.

The results showed that a significant component of QWL is related to the employee participation and become the most powerful component of QWL do with performance midwife clinic.

Based on the research results, the researchers suggested that midwives as professional workforce to work in accordance with the regulations and standards applicable operational. Health centers as workplaces should pay attention to all components of QWL related to the performance of the Department of Health as a midwife and policy makers must undertake monitoring and evaluation on a regular basis, to meet the needs of health and safety in the clinic and do reward and punishment on employee performance."