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"ABSTRAKTesis ini membahas mengenai analisis faktor-faktor apa saja yang dapat mempengaruhi bagaimana sikap para pengguna twitter terhadap fitur terbaru yang dimiliki oleh jejaring sosial twitter, yaitu promoted tweets. Selain itu, tesis ini juga melihat bagaimana sikap pengguna tersebut dapat mempengaruhi keinginan untuk membeli. Penelitian ini merupakan penelitian kuantitatif dengan desain deskriptif. Hasil penelitian menyarankan bahwa agar promoted tweets lebih diterima dan disukai oleh pengguna Twitter, maka brand/perusahaan pemilk iklan perlu memperhatikan faktor engagement yaitu dengan cara lebih melibatkan konsumen, dalam hal ini adalah pengguna Twitter. Media jejaring sosial merupakan media komunikasi dua arah, sehingga tidak tepat apabila promoted tweets hanya digunakan sebagai komunikasi satu arah saja.

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ABSTRACTThis thesis analyzed the several factors which have some influence on the attitude of Twitter user toward the Twitter’s newest feature, Promoted Tweets. Thus, this thesis also define the influence of attitude toward the promoted tweets can impact their purchase intention. This is a quantitative research with descriptive design. Based on this research, the writer suggest that to create positive attitude from the Twitter user, the owner of promoted tweets should be more aware on how to engage Twitter user, and involve customers in their promotion. Social network is basically a two-way communication media, however it is not suitable if promoted tweets only used as a one-way promotion tools."

"Seiring dengan pertumbuhan dan evolusi internet, electronic word of mouth telah menjadi fenomena yang penting. Tujuan penelitian ini adalah untuk menganalisis pengaruh electronic word of mouth (eWOM) di social media twitter terhadap minat beli konsumen. Penelitian ini menggunakan pendekatan kuantitatif. Sampel dalam penelitian ini adalah 100 responden yang pernah terpapar informasi mengenai holycowsteak dan belum pernah bersantap di holycowsteak dengan menggunakan metode non-probability sampling serta teknik snowball. Instrumen penelitian ini menggunakan kuesioner dan dianalisis menggunakan multiple regression. Hasil penelitian ini menunjukkan bahwa electronic word of mouth (eWOM) di social media twitter memiliki pengaruh yang kuat terhadap minat beli.

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Following the growth and evolution of the Internet, electronic word of mouth have become an important phenomenon. The objective of this research is to analyze how the effect of electronic word of mouth (eWOM) in social media twitter toward purchase intention. This research applied quantitative approach. The sample of this research is 100 respondent exposed about holycowsteak restaurant via social media twitter and have not eat at holycowsteak, collected using non-probability sampling and snowball technique. This research used questionnaire as research instrument and analyzed with multiple regression. The result of this research indicate that electronic word of mouth (eWOM) in social media twitter have a strong effect toward purchase intention."

"ABSTRAK Perkembangan era global dimana teknologi, sarana dan infrastruktur, hingga sistem informasi saat ini berkembang sangat pesat, dan telah merubah cara-cara tradisional yang biasa digunakan dalam melakukan pemasaran. Seiring dengan perkembangan teknologi hingga sistem informasi, kemudahan dalam mengakses suatu konten telah membawa konsumen kepada penggunaan media digital berbasis online. Dalam beberapa tahun terakhir, media sosial menjadi semakin populer sebagai alat bisnis dan komunikasi. Instagram merupakan salah satu jejaring sosial yang paling cepat perkembangannya sejak pertama kali diluncurkan, hal inilah yang membuat Instagram menjadi alat pemasaran yang efektif bagi perusahaan. Penelitian ini bertujuan untuk mengetahui attitude dan menganalisa faktor-faktor yang dapat mempengaruhi attitude pengguna Instagram terhadap aktivitas komunikasi pemasaran Instagram ads. Selain itu penelitian ini juga betujuan untuk mengetahui pengaruh attitude toward brand dan attitude toward the Instagram ads dapat mempengaruhi behavioral intention. Penelitian ini merupakan penelitian kuantitatif dengan desain cross sectional descriptive research. Berdasarkan hasil penelitian ini, diketahui bahwa baik brand attitude maupun attitude toward instagram ads sama-sama memiliki pengaruh positif yang signifikan antara keduanya, dan untuk brand attitude dan attitude toward instagram ads yang memiliki pengaruh positif yang signifikan terhadap behavioral intention. Dan untuk model 2, diketahui bahwa Ad Perception, Ad Credibility, Informativeness, Irritation, dan Mood memiliki pengaruh yang signifikan terhadap attitude toward the ads pada media sosial instagram.

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ABSTRACT

The development of the global era where technology, facilities and infrastructure, to information systems is currently developing very rapidly, and has changed the traditional ways commonly used in marketing. Along with the development of technology to information systems, the ease of accessing a content has brought consumers to the use of online-based digital media. In recent years, social media has become increasingly popular as a business and communication tool. Instagram is one of the fastest growing social networks since it was first launched, this is what makes Instagram an effective marketing tool for the company. This study aimed to determine attitude and analyze the factors that can influence the attitude of Instagram users towards Instagram ads marketing communication activities. Moreover, this study also aimed to determine the effect of attitude towards the brand and attitude towards Instagram ads may affect behavioral intention. This is a quantitative research with cross sectional descriptive research design. Based on the results of this study, it is known that both brand attitudes as well as attitude towards Instagram ads have a significant positive effect between the two, and that brand attitude and attitude towards Instagram ads have a significant, positive effect on behavioral intention. And for model 2, it is known that Ad Perception, Ad Credibility, Information, Irritation, and Mood have a significant influence on attitude toward the ads on social media instagram"

"Tesis ini ingin menguji pengaruh bauran pemasaran yang dilakukan oleh media performance portal social media terhadap sebuah attitude program social marketing, serta hubungannya dengan source credibility portal tersebut. Program sosial yang dijadikan objek penelitian adalah program Generasi Berencana. Penelitian menggunakan metode Structural Equations Modelling (SEM).Berdasarkan data dari 150 responden maka dapat diketahui bahwa dalam program social marketing, kredibilitas sumber, engagement, dan word of mouth berpengaruh positif terhadap pembentukan prilaku, namun tidak untuk awareness sebuah program. Kemudian didapatkan temuan bahwa sikap berpengaruh terhadap niat perilaku, namun norma subjektif tidak berpengaruh secara positif dalam pembentukan niat perilaku.

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The thesis is to examine the influence of marketing mix by media performance social media portals attitude towards a social marketing program, and its relationship with the source credibility portal. Social programs that made the object of research are the generation of program planning. The Research is using Structural Equations Modeling (SEM).Based on data from 150 respondents it can be seen that in social marketing programs, source credibility, engagement, word of mouth and positive influence on the formation of behavior, but not for an awareness program. Then research obtained findings that attitudes influence behavioral intention, but not subjective norms positively influence the formation of behavioral intentions."

"ABSTRAKPenelitian ini bertujuan untuk mengetahui apakah aktivitas social mediamarketing berpengaruh terhadap loyalty intentions melalui driver customer equity,yaitu value equity; brand equity; dan relationship equity; dalam konteksperbankan yaitu PT. Bank Negara Indonesia (Persero), Tbk. Sampel padapenelitian ini adalah nasabah BNI yang berpengalaman mengunakan social mediaBNI dan yang menggunakan Internet Banking BNI sejumlah 215 responden.Structural Equation Modelling (SEM) dengan software LISREL 8.51 digunakanuntuk mengolah data. Hasil analisis menunjukkan bahwa aktivitas social mediamarketing memiliki pengaruh positif yang signifikan terhadap value equity, brandequity, relationship equity, dan loyalty intentions. Value equity dan brand equityjuga memiliki pengaruh positif yang signifikan terhadap loyalty intentions,sedangkan relationship equity tidak tidak terbukti memiliki pengaruh yang positifyang signifikan terhadap loyalty intentions.

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ABSTRACTThe objective of this research is to study whether social media marketingactivities have significant effects on loyalty intentions through customer equitydrivers, such as value equity; brand equity; and relationship equity; in the contextof banking, which is PT. Bank Negara Indonesia (Persero), Tbk. The respondentsfor this research are customers of BNI who have experienced using social mediaof BNI and BNI Internet Banking BNI in the number of 215 respondents. Thedata was processed through Structural Equation Modeling (SEM) using LISREL8.51. The results show that social media marketing activities have a significantpositive effect on value equity, brand equity, relationship equity, dan loyaltyintentions. Value equity and brand equity also have a significant positive effect onloyalty intentions, while relationship equity is not proven having a significantpositive effect on loyalty intentions."

"[ABSTRAKPenelitian ini bertujuan untuk mencari tahu pengaruh antaseden pembentukan komitmen seorang individu terhadap suatu kelompok sosial didalam mendorong perilaku penciptaan konten di jejaring sosial. Didalam penelitian ini, dikemukakan bahwa perilaku penciptaan konten ddidalam jejaring sosial dipengaruhi oleh affective commitment, continuance commitment dan normative commitment, dimana pembentukan masing-masing dimensi komitmen dipengaruhi olehantesedennya masing-masing, antara lain dukungan sosial, sunk cost, kualitas alternatif, dan dorongan sosial. Penelitian ini dilakukan menggunakan metode kuantitatif yang bersifat single cross-sectional. Hasil penelitian ini menunjukkan bahwa di dalam jejaring sosial Instagram sebagai bentuk jejaring sosial yang lebih menekankan fungsi "inspirasional", affective commitmen dan, continuance commitment dibuktikan memiliki pengaruh didalam mendorong perilaku penciptaan konten, sementara normative commitment tidak dapat dibuktikanmemiliki pengaruh yang signifikan. Pada hasil penelitian ini, dikemukakan pula bahwa didalam jejaring sosial seperti instagram, relational capital dan perceived critical mass tidak dapat dibuktikan memiliki pengaruh yang signifikan didalam mendorong pembentukan dimensi komitmen.

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ABSTRACT

, This research is conducted to examine the influence of commitment’s antecedents on content-creation behaviour in social networking sites (SNSs). Previous research shows that content-creation on SNSs is affected by dimensions of commitment, whereas each dimension acts as mediating variabel for its antecedents. The results found that affective commitment and continuance had significant positive influence on content-creation behaviour on Instagram, where normative commitment was found to be insignificantly influencing contentcreation

behaviour. Slightly different with previous study, results on this research shows that on Instagram, relational capital and perceived critical mass had insignificant effects on influencing its commitment dimension.]"

""The inside information that marketers and social media practitioners have been dying to get hands onIt seems like every day another self-appointed social media "guru" appears on the scene, offering to sell you his or her "surefire" cure for what ails you. Don?t you think it?s time you heard from the real experts--i.e., folks like you who are responsible for delivering their companies? social media strategies? Based on extensive interviews with marketing, media and networking professionals at many of today?s most admired brands and companies, this book provides you with detailed examples of the social media strategies in place at, among others, Virgin Atlantic, Barclays, Skype, Dell, John Lewis, Ranstad, Honda, HP, E.con, and Chevrolet. The most comprehensive set of "blueprints" available in one book for delivering social media strategies more successfully Includes in-depth case studies packed with hand-on-advice that you can put to work in your company immediately Covers all-important strategic social media activities--from improving relationships with customers to generating more sales, product testing to team building The Companion Website features a gold mine of additional material, updates, war stories and much more"-- Provided by publisher."

"Tujuan dari penelitian ini adalah untuk mengetahui pengaruh dari iklan tradisional dan komunikasi di media sosial (firm created & user generated content) terhadap consumer based brand equity; functional brand image, hedonic brand image, dan brand awareness. Penelitian ini juga menguji pengaruh dari functional brand image, hedonic brand image dan brand awareness terhadap purchase intention melalui brand attitude.Objek dari penelitian ini adalah tiga top brand di industri kosmetik FMCG di Indonesia yaitu Maybelline, Revlon, dan Wardah. 204 sampel di ambil untuk penelitian ini, sampel penelitian adalah wanita dengan usia diatas 18 tahun keatas, pernah melihat merek kosmetik di media sosial dan media tradisional, dan pernah membeli produk kosmetik dalam kurun waktu satu tahun terakhir.Temuan dalam penelitian ini menunjukkan bahwa firm created social media communication berpengaruh secara signifikan terhadap brand awareness, functional brand image dan hedonic brand image, sementara itu user generated social media communication hanya berpengaruh secara signifikan terhadap functional brand image dan hedonic brand image. Temuan penelitian ini juga menunjukkan bahwa media traditional tidak berpengaruh terhadap consumer based brand equity. Data dari penelitian ini di analisa mengunakan Structural Equation Modelling dengan menggunakan program Lisrel.

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The purpose of this study is to examine the impacts of traditional advertising and social media communication (firm created & user generated content) on consumer based brand equity; functional brand image, hedonic brand image and brand awareness. Moreover, this study also examines the effect of functional brand image, hedonic brand image, brand awareness to purchase intention mediated by brand attitude.

The research object are the top three players in FMCG cosmetics industry in Indonesia which are Maybelline, Revlon, or Wardah. 204 samples are taken for this research, the sample are women aged 18 years old and above that have seen the brand on social media and traditional media and have purchased cosmetics product within one-year period.

The finding from this research shows that firm created social media has significant influence brand awareness, functional brand image, and hedonic brand image, while user generated social media communication only significantly influence functional brand image and hedonic brand image. Furthermore, it is also found that traditional advertising does not have significant influence on consumer based brand equity. This research is used Structural Equation Modelling (SEM) operated by Lisrel program."

"Seiring dengan perkembangan teknologi, minat masyarakat atau nasabah dalam mendapatkan layanan dengan cara konvensional perlahan mulai berubah. Tugas Karya Akhir ini secara umum membahas tentang kegiatan pemasaran aplikasi bernama PRUaccess mobile yang diluncurkan oleh asuransi jiwa PT. Prudential Life Assurance. Berdasarkan analisa atas kondisi, kegiatan pemasaran dan potensi yang dimiliki PRUaccess mobile, maka penulis memilih untuk mengambil fokus tentang kombinasi pemasaran langsung lewat aktivasi dengan pemasaran digital. Bahan analisis diambil langsung oleh penulis melalui wawancara dengan pihak Prudential Life Assurance dan survei kepada khalayak sasarannya. Rancangan pemasaran langsung dan digital PRUaccess mobile disusun dari latar belakang, analisa terkait PRUaccess mobile, penetapan masalah komunikasi, strategi komunikasi, implementasi, dan sampai pada rencana evaluasi untuk mengukur keberhasilan program pemasaran digitalnya. Rancangan pemasaran digital ini mengacu pada teori dan konsep-konsep ilmiah yang digunakan dalam bidang periklanan tujuannya agar dapat diterapkan secara nyata dan berhasil mendukung perkembangan PRUaccess mobile dan Prudential Life Assurance.

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Along with technological developments, the interest of the community and customers in getting the service in the conventional way is slowly beginning to change. This Final Project Task generally discusses about marketing activity of an application named PRUaccess mobile which launched by PT. Prudential Life Assurance. Based on an analysis of the conditions, marketing activities and the potential of PRUaccess mobile, the author chose to take the focus to combine direct marketing through activation with digital marketing. Materials analysis is taken directly by the author through interviews with Prudential Life Assurance and surveys to the target audiences. The PRUaccess mobile rsquo;s direct and digital marketing plan is compiled from the background, the analysis of PRUaccess mobile, the communication problem, the communication strategy, the implementation, and up to the evaluation plan to measure the success of its digital marketing program. This digital marketing design refers to scientific theories and concepts used in the field of advertising purposes to be applied in real terms and successfully support the development of PRUaccess mobile and Prudential Life Assurance."

"Industri fashion diproyeksikan akan terus tumbuh. Merek fesyen dengan mode cepat (fast fashion) yang sesuai tren terkini juga masih berkembang, tak terkecuali di Indonesia. Berbagai merek fast fashion terutama merek lokal khusus produk fyesen perempuan terus berstrategi untuk menarik konsumen. Penelitian ini bertujuan untuk mengetahui hubungan antara social media marketing activities (SM) dan tiga konstruk pemasaran yakni value consciousness (VC), brand consciousness (BC), serta brand love (BL) terhadap tahapan brand loyalty, yakni cognitive brand loyalty (CGL), affective brand loyalty (AL), dan conative brand loyalty (CNL). Penelitian ini diolah menggunakan Structural Equation Modeling (SEM) berdasarkan data dari sejumlah 242 responden yang diperoleh melalui penyebaran kuesioner terhadap konsumen merek fast fashion lokal khusus produk fesyen perempuan berusia 16-34 tahun yang pernah membeli produk serta mengetahui dan/atau mengikuti sosial media dari setidaknya salah satu merek berikut: Cottoinink, Colorbox, This is april, Et cetera, dan Gaudi dalam kurun waktu 6 bulan terakhir. Hasil dari penelitian ini membuktikan adanya pengaruh positif dari SM terhadap VC, BC, dan BL. Hasil penelitian juga mendemonstrasikan bahwa SM memiliki pengaruh positif langsung dan tidak langsung (melalui BC dan BL) terhadap tahapan brand loyalty. Implikasi manajerial serta saran bagi penelitian selanjutnya akan dibahas lebih lanjut pada penelitian ini.

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Fashion industry is projected to continuously grow. Fast fashion brands that match with the latest trends are also growing, including in Indonesia. Various fast fashion brands, especially local brands for women's fashion products, progressively build strategies to attract consumers. This study aims to determine the effects of social media marketing activities (SM) and marketing constructs which are value consciousness (VC), brand consciousness (BC), and brand love (BL) toward brand loyalty stages, namely cognitive brand loyalty (CGL), affective brand loyalty (AL), and conative brand loyalty (CNL). This research was using Structural Equation Modeling (SEM) based on 242 respondents’ data which was collected through distributing questionnaires to consumers of local fast fashion brands specifically for women’s fashion products aged 16-34 who have bought the product and know and/or follow social media from at least any of the following brands: Cottoinink, Colorbox, This is april, Et cetera, and Gaudi in the last 6 months. The results of this study prove that there is a positive effect of SM on VC, BC, and BL. The results also demonstrate that SM has a direct and indirect positive effect (through BC and BL) on the brand loyalty stage. The managerial implications and suggestions for further research will be discussed further in this study."