Hasil Pencarian  ::  Simpan CSV :: Kembali

"Tujuan penelitian ini adalah untuk menganalisis bagaimana pengaruh citra merek terhadap loyalitas pelanggan. Penelitian ini menggunakan pendekatan kuantitatif. Sampel dalam penelitian ini adalah 100 pelanggan merek mobil Toyota di dealer authorized Toyota Margonda Depok dengan menggunakan metode non-probability sampling serta teknik purposive sampling. Instrumen penelitian ini menggunakan kuesioner dan dianalisis menggunakan linear regression. Hasil penelitian ini menunjukkan bahwa citra merek memiliki pengaruh yang sangat kuat terhadap loyalitas pelanggan. Citra merek memiliki hubungan terhadap loyalitas pelanggan sebesar 49.2% dan sisanya sebesar 50.8% dipengaruhi oleh faktor lain.

---

The objective of this research is to analyze how the effect of brand image toward customer loyalty. This research applied quantitative approach. The sample of this research is 100 customers Toyota Brand at dealer authorized Toyota Margonda Depok, collected using non-probability sampling and purposive technique. This research used questionnaire as research instrument and analyzed with linear regression. The result of this research indicate that brand image have a very strong effect toward customer loyalty. Brand image effect customer loyalty equal to 49.2%, and the residue equal to 50.8% effected by some other factor."

"Sepakbola adalah olahraga yang paling digemari diseluruh dunia dan seiring dengan perkembangan zaman, popularitas sepakbola mampu menarik minat banyak penggemar baru. Berbicara mengenai sepakbola berarti berbicara mengenai banyak orang yang terlibat didalamnya, termasuk fans sepakbola itu sendiri. Tujuan penelitian ini adalah untuk menganalisis pengaruh citra merek terhadap loyalitas fans klub sepakbola Liverpool melalui dimensi keunggulan asosiasi merek, kekuatan asosiasi merek, dan keunikan asosiasi merek. Metode penelitian yang digunakan adalah kuantitatif. Sampel dalam penelitian ini adalah 100 orang fans klub Liverpool yang menghadiri acara nonton bareng di lapangan Andik Futsal Depok dengan menggunakan metode non-probability sampling serta teknik purposive. Instrumen penelitian ini menggunakan kuesioner dan dianalisis dengan menggunakan analisis regresi linear sederhana. Hasil penelitian ini menunjukkan bahwa citra merek mempengaruhi loyalitas konsumen sebesar 9,5% dan sisa nya 90,5% dipengaruhi oleh faktor lain. Hasil analisis menunjukkan citra merek memiliki pengaruh positif terhadap loyalitas konsumen.

---

Football is the most popular sport around the world and along with the times, the popularity of football could attract more new fans. Speaking of football means to talking about many people involved in it, including themselves football fans. The purposeof this study is to analyze how the effect of brand image on loyalty Liverpool football club fans through the dimensions of favorability of brand association, strength of brand association, and uniqueness of brand association. The method used is quantitative. The samples in this research were 100 people who attended the Liverpool supporters club watching the live match on the field Andik Futsal Depok by using non-probability sampling method and purposive techniques. The instrument of this research using questionnaires and analyzed by using simple linear regression analysis. The results ofthis study indicate that brand image affects customer loyalty by 9.5% and the rest of its 90.5% influenced by other factors. The analysis showed that brand image has a positive influence on customer loyalty."

"Tujuan penelitian ini adalah untuk menganalisis bagaimana pengaruh celebrity endorser terhadap citra merek Kacang Dua Kelinci. Penelitian ini menggunakan pendekatan kuantitatif. Sampel dalam penelitian ini adalah 100 Mahasiswa FISIP UI Program S1 Jurusan Ilmu Administrasi yang menggemari sepakbola angkatan 2009 - 2011 dengan menggunakan metode non-probability sampling serta teknik purposive. Instrumen penelitian ini menggunakan kuesioner dan dianalisis menggunakan linear regression. Hasil penelitian ini menunjukkan bahwa celebrity endorser memiliki pengaruh yang sangat kuat terhadap citra merek. Celebrity endorser memiliki hubungan terhadap citra merek sebesar 78,3% dan sisanya sebesar 21,7% dipengaruhi oleh faktor lain.

---

The objective of this research is to analiyze how the effect of celebrity endorser toward brand image of Dua Kelinci. This research applied quantitative approach. The sample of this research is 100 student college of FISIP UI, collected using non- probability sampling and purposive technique. This research used questionnaire as research instrument and analyzed with linear regression. The result of this research indicate that celebrity endorser effect brand image equal to 78,3% and the residue equal to 21,7% effected by some other factor."

"Tujuan dari penelitian ini adalah untuk menganalisis bagaimana pengaruh Citra Merek terhadap loyalitas konsumen melalui kepuasan konsumen pada konsumen smartphone Samsung Galaxy. Penelitian ini menggunakan pendekatan kuantitatif, dimana data dan informasi dikumpulkan melalui survei dengan alat bantu kuesioner dan juga studi kepustakaan. Sampel dalam penelitian ini adalah 100 orang konsumen smartphone Samsung Galaxy yang berusia 18 tahun keatas, tinggal di wilayah Jakarta, dan telah memiliki produk smartphone Samsung Galaxy terhitung 3 bulan semenjak pembelian, yang diambil dengan menggunakan teknik non-probability purposive sampling. Analisis data yang digunakan dalam penelitian ini adalah analisis multivariat dengan menggunakan analisis jalur dan Sobel Test pada SPSS 17.0. Hasil penelitian menunjukkan bahwa implementasi Citra Merek memiliki pengaruh yang kuat dan positif terhadap loyalitas pelanggan secara tidak langsung melalui variabel kepuasan konsumen, dan juga memiliki pengaruh cukup kuat antara variabel citra merek terhadap loyalitas konsumen secara langsung.

---

The objective of this research is to analyze how the effect of Brand Image implementation toward consumer satisfaction and consumer loyalty in context of smartphone Samsung Galaxy users. This research uses a quantitive approach, in which data and information were collected through surveys with the tool of questionnaire and bibliographical studies. The sample of this research is 100 Samsung Galaxy's consumers who aged 18 and above, live in Jakarta area, and have bought the product three months since starting purchased, by using non- probability purposive sampling technique. Analysis technique of the data used in this study is multivariate analysis, using path analysis and Sobel Test on SPSS 17.0. The results showed that Brand Image has a significant and strong indirect effect toward consumer loyalty through consumer satisfaction as a mediating variable, and significant and strong enough direct effect toward customer loyalty."

"Penggunaan Customer Relationship Management pada dunia bisnis semakin penting. Hal ini disebabkan oleh kebutuhan pelanggan akan layanan yang lebih personal. Demi meningkatkan lingkup dan kualitas interaksinya, perusahaan kini mengembangkan satu konsep pendekatan baru yaitu electronic Customer Relationship (eCRM) yang memanfaatkan kemajuan teknologi informasi berbasis jaringan internet. Penerapan eCRM secara maksimal diharapkan dapat memberi kepuasan pada pelanggan guna mendorong perilaku pembelian berulang yang pada akhirnya membentuk sikap loyal dalam diri pelanggan.Penelitian ini bertujuan untuk melihat pengaruh penerapan eCRM dari tahapan pre purchase, at purchase, post purchase, terhadap pembentukan loyalitas pelanggan dengan terlebih dulu mengukur variabel kepuasan pelanggan pada situs perbelanjaan online Livingsocial Indonesia.Hasil penelitian ini menunjukkan bahwa; 1. fitur-fitur pada tahapan siklus transaksi dari eCRM berpengaruh signifikan terhadap kepuasan pelanggan, 2. eCRM memiliki pengaruh terhadap pembentukan loyalitas pelanggan secara langsung, 3. kepuasan pelanggan memiliki pengaruh yang signifikan terhadap loyalitas pelanggan, 4. eCRM berpengaruh secara signifikan terhadap loyalitas pelanggan melalui kepuasan pelanggan variabel perantara.

---

The use of Customer Relationship Management is increasingly important in the business world. This is due to the customer's needs will be more personalized service. In order to improve the scope and quality of the interaction, the company is now developing a concept of a new approach namely electronic Customer Relationship Management (eCRM) which take advantage of advances in information technology based internet network.

Maximally, eCRM application is expected to give satisfaction to the customer in order to encourage repeat purchase behavior which in turn shape attitudes in loyal customers themselves. This study aimed to examine the effect of the implementation of customer loyalty by first measuring the proper variable customer satisfaction on the online shopping site Livingsocial Indonesia.

The results of this study indicate that; 1. the features in the transaction cycle stages of eCRM have a significant effect on customer satisfaction, 2. eCRM has an influence on the formation of customer loyalty directly, 3. customer satisfaction has a significant effect on customer loyalty, 4. ECRM has a significant effect on customer loyalty through customer satisfaction intermediate variables. "

"Penelitian ini ingin menganalisis pengaruh citra merek terhadap loyalitas pelanggan yang menggunakan ponsel iPhone di DKI Jakarta. Sampel penelitian adalah pengguna ponsel iPhone pertama kali di DKI Jakarta dengan jumlah 100 responden. Penelitian ini adalah penelitian kuantitatif dengan desain eksplanatif. Penelitian ini menggunakan metode uji reliabilitas, uji validitas, regresi berganda, dan uji hipotesis yang terdiri dari uji R2, uji F, dan uji t. Hasil dari penelitian ini menunjukkan bahwa iPhone memiliki citra merek yang baik; loyalitas pelanggan ponsel iPhone adalah baik; dan citra merek ponsel iPhone memiliki hubungan yang positif terhadap loyalitas pelanggannya dan memiliki pengaruh yang signifikan.

---

The purpose of this research is to investigate the effect of brand image on customer loyalty of iPhone cell phone in Jakarta. The sample of this research is iPhone first-time users in Jakarta area as much as 100. This is a quantitative research with explanative design. This research using reliability test, validation test, simple reggresion, and hipothesis test with R2 test, F test, and t test. The result of this research are that brand image of iPhone have a good point as much as its customer loyalty, and iPhone’s brand image do have positive and significant effect on customer loyalty. "

"Pemasaran online digunakan sebagai sarana promosi dan penjualan saat ini. Tujuan penelitian ini adalah untuk mengetahui pengaruh pemasaran online terhadap minat menjadi siswa. Penelitian ini memfokuskan pada lembaga kursus bahasa inggris yang telah dikenal yaitu English First pada cabang Taman Mini. Metode yang digunakan adalah kuantitatif dengan penarikan sampel probabilitas melalui data base lembaga kursus, sebanyak 100 responden. Hasil pengujian hipotesis dalam penelitian ini menunjukan terdapat pengaruh yang signifikan antara pemasaran online dan minat konsumen menjadi siswa di EF Taman Mini. Dimensi Stimuli Website menjadi faktor yang paling mempengaruhi minat menjadi siswa EF, Sedangkan dimensi performa produk menjadi faktor dengan nilai terendah dibandingan ke empat dimensi lainnya. Penulis menyarankan untuk meningkatkan pengetahuan konsumen akan keunggulan produk EF.

---

Nowadays online marketing is used as a tool of promotion and selling. The purpose of this study is to determine the effect of the intention in online marketing toward the intention of people to become students . This study focuses on English language course institution that has been known, English First at Taman Mini branch. The method used is the quantitative one, with probability sampling through the data base of the course institution , of 100 respondents.

Hypothesis testing result in this study indicates that a significant difference between online marketing and consumer interest to become student in EF Taman Mini. Website stimuli is the most influencing factor for a custumer to become an EF student, while dimension of product performance is the factor with the lowest value compared to the other four dimensions. The writer suggests the customers to increase consumer knowledge of the excellence of EF's products."

"Tujuan penelitian ini adalah untuk menganalisis bagaimana pengaruh citra merek terhadap loyalitas konsumen. penelitian ini menggunakan pendekatan kuantitatif. Sampel dalam penelitian ini adalah 160 konsumen maskapai penerbangan Garuda Indonesia di bandara Soekarno Hatta, Cengkareng, Banten, Jawa Barat dengan menggunakan metode non-probability sampling serta teknik purposive. Instrumen penelitian ini menggunakan kuesioner dan dianalisis menggunakan analisis regresi linear sederhana. Hasil penelitian ini menunjukkan bahwa citra merek mempengaruhi loyalitas konsumen sebesar 68% dan sisanya 32% dipengaruhi oleh faktor lain. Hasil analisis menunjukkan citra merek memiliki pengaruh positif terhadap loyalitas konsumen.

---

The objective of this research is to analyze how the effect of brand image on customer loyalty. This research applied quantitative approach. The sample of this research is 160 Garuda Indonesia Soekarno-Hatta Airport customers, collected using non-probability sampling and purposive technique. This research used questionnaire as research instrument and analyzed with simple linear regression.

The result of this research indicate that brand image give effect on customer loyalty to 68%, and the residual equal to 32% effected by some other factors. This analysis result indicate that brand image have an effect on customer loyalty."

"[ABSTRAKTesis ini membahas pengaruh brand personality congruence dan customeremployee congruence terhadap customer satisfaction melalui media personal interaction, relationship satisfaction dan loyalty to employee. Penelitian ini adalah penelitian kuantitatif dengan menggunakan analisa SEM. Responden nasabah adalah salah satu perbankan syariah di Indonesia.Adapun hasil dari penelitian yang dilakukan bahwa brand personalitycongruence dan customer-employee congruence mempunyai pengaruh terhadap customer satisfaction. Media yang paling mempengaruhi customer satisfaction adalah relationship satisfaction dan loyalty to employee. Sehingga bagi perusahaan jasa, karyawan menjadi faktor penting karena representatif dari perusahaan dan menjadi kunci terjadinya kepuasan konsumen. Perusahaan harus memberikansarana untuk menunjang kompetensi karyawan saat berhadapan dengan konsumen.;

---

ABSTRACTThis thesis explores the influence of brand personality congruence andcustomer-employee congruence on customer satisfaction through personalized media interaction , relationship satisfaction and loyalty to the employee . This research is a quantitative study using SEM analysis . Respondents are customers of one of Islamic banking in Indonesia.The results of the research showed that brand personality congruence and customer-employee congruence have an influence on customer satisfaction. Media most affect customer satisfaction and loyalty is the relationship to employee satisfaction. So for a service company, the employee becomes an important factor because they representative of the company and a key to the customer?s satisfaction. Service Company should provide this gracious employee competence when dealing with consumers;This thesis explores the influence of brand personality congruence andcustomer-employee congruence on customer satisfaction through personalizedmedia interaction , relationship satisfaction and loyalty to the employee . Thisresearch is a quantitative study using SEM analysis . Respondents are customers ofone of Islamic banking in Indonesia.The results of the research showed that brand personality congruence andcustomer-employee congruence have an influence on customer satisfaction. Mediamost affect customer satisfaction and loyalty is the relationship to employeesatisfaction. So for a service company, the employee becomes an important factorbecause they representative of the company and a key to the customer?s satisfaction.Service Company should provide this gracious employee competence when dealingwith consumers;This thesis explores the influence of brand personality congruence andcustomer-employee congruence on customer satisfaction through personalizedmedia interaction , relationship satisfaction and loyalty to the employee . Thisresearch is a quantitative study using SEM analysis . Respondents are customers ofone of Islamic banking in Indonesia.The results of the research showed that brand personality congruence andcustomer-employee congruence have an influence on customer satisfaction. Mediamost affect customer satisfaction and loyalty is the relationship to employeesatisfaction. So for a service company, the employee becomes an important factorbecause they representative of the company and a key to the customer?s satisfaction.Service Company should provide this gracious employee competence when dealingwith consumers;This thesis explores the influence of brand personality congruence andcustomer-employee congruence on customer satisfaction through personalizedmedia interaction , relationship satisfaction and loyalty to the employee . Thisresearch is a quantitative study using SEM analysis . Respondents are customers ofone of Islamic banking in Indonesia.The results of the research showed that brand personality congruence andcustomer-employee congruence have an influence on customer satisfaction. Mediamost affect customer satisfaction and loyalty is the relationship to employeesatisfaction. So for a service company, the employee becomes an important factorbecause they representative of the company and a key to the customer’s satisfaction.Service Company should provide this gracious employee competence when dealingwith consumers, This thesis explores the influence of brand personality congruence andcustomer-employee congruence on customer satisfaction through personalizedmedia interaction , relationship satisfaction and loyalty to the employee . Thisresearch is a quantitative study using SEM analysis . Respondents are customers ofone of Islamic banking in Indonesia.The results of the research showed that brand personality congruence andcustomer-employee congruence have an influence on customer satisfaction. Mediamost affect customer satisfaction and loyalty is the relationship to employeesatisfaction. So for a service company, the employee becomes an important factorbecause they representative of the company and a key to the customer’s satisfaction.Service Company should provide this gracious employee competence when dealingwith consumers]"

"ABSTRAKPasar kedai kopi berkembang secara global di Indonesia. Saat ini pasar kedai kopi di Indonesia didominasi oleh merek terbesar dan ternama yaitu Starbucks. Penelitian ini bertujuan untuk mengetahui pengaruh bauran pemasaran dan citra merek kedai kopi terhadap kepuasan pelanggan dan loyalitas pelanggan. Survei dilakukan dengan responden terpilih yang telah mengunjungi kedai kopi setidaknya sekali dalam seminggu. Analisis regresi dilakukan dengan data yang dikumpulkan dari 174 responden. Temuan mengungkapkan bahwa faktor produk dan factor harga merupakan faktor penting yang mempengaruhi citra merek. Faktor orang dan faktor proses memiliki pengaruh besar terhadap kepuasan pelanggan. Loyalitas pelanggan sangat terpengaruh oleh faktorharga. Studi ini memberikan dasar untuk strategi pemasaran bagi perusahaan yang akan meluncurkan atau menjalankan merek coffee shop di Jakarta, Indonesia.

---

ABSTRACTCoffee shop market is growing globally and in Indonesia as well. Currently coffee shop market in Indonesia is dominated by a giant global chain coffee shop brand, Starbucks. The current study aims to find out the effect of marketing mix and brand image of coffee shop on customer satisfaction and customer loyalty. The survey was conducted with the purposively chosen customers who have visited coffee shop at least once a week. The regression analysis was performed with the data collected from 174 respondents. The findings revealed that product factor and price factor are important factors affecting the brand image. People factor and process factor had big effect on customer satisfaction. Customer loyalty was affected highly by price factor. This study provides the base for marketing strategy for companies that would launch or run coffee shop brand at Jakarta, Indonesia."