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"ABSTRAKPenelitian ini bertujuan untuk menganalisis pengaruh promosi penjualan yang terbagi atas moneter dan nonmoneter terhadap kesadaran merek, kesan kualitas, dan loyalitas merek di Carrefour. Hasil penelitian ini nantinya diharapkan dapat memberi masukan demi peningkatan kesadaran merek, kesan kualitas, dan loyalitas merek di Carrefour. Berdasarkan hasil penelitian melalui survei pada 212 orang responden, maka diketahui bahwa promosi penjualan yang bersifat moneter berpengaruh secara positif dan signifikan terhadap kesadaran merek, kesan kualitas, dan loyalitas merek, sedangkan promosi penjualan yang nonmoneter hanya berpengaruh terhadap kesadaran merek dan loyalitas merek. Promosi penjualan moneter tidak mampu memberikan pengaruh terhadap kesan kualitas Carrefour.

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ABSTRACT

This research therefore is going to analyze the effect of sales promotion which is divided into monetary and non-monetary toward brand awareness, perceived quality, and brand loyalty at Carrefour. The findings of this research may expectably become beneficial input for the continuous improvement of brand awareness, perceived quality, and brand loyalty at Carrefour. The results indicate that monetary sales promotion affects brand awareness, perceived quality and brand loyalty, while non-monetary sales promotion only affects brand awareness and brand loyalty. Non-monetary sales promotion can not affect the perceived quality of Carrefour."

"Seiring dengan meningkatnya penetrasi internet di Indonesia, peningkatan tersebut juga turut mendorong orang-orang di Indonesia untuk    menggunakan berbagai macam produk dan layanan berbasis internet khususnya media sosial seperti Instagram. Di tengah peluang yang tersedia ini, bisnis yang sekarang sedang diminati untuk menunjang gaya hidup seperti merek sepatu lokal dapat memanfaatkan peluang tersebut dengan menggunakan fitur iklan yang dipersonalisasi yang ada di Instagram. Penelitian kuantitatif ini dilaksanakan untuk menganalisis pengaruh iklan yang dipersonalisasi melalui variabel perceived personalization dan self-expressive brand yang mana diprediksi dapat mempengaruhi perceived quality dan brand loyalty merek sepatu lokal yang beriklan di Instagram. Sebanyak 386 responden yang merupakan pengguna Instagram dan juga konsumen dari empat merek sepatu lokal diperoleh menggunakan metode purposive sampling dan dianalisis menggunakan permodelan Partial Least Squares-Structural Equation Modeling (PLS-SEM). Hasil penelitian ini menunjukkan bahwa perceived personalization dan self-expressive brand dalam konteks iklan yang dipersonalisasi berpengaruh terhadap consumer brand engagement dan brand attachment yang dimana kedua faktor ini juga mempengaruhi perceived quality, dan juga hasil penelitian ini menunjukkan brand attachment dan perceived quality mempengaruhi brand loyalty.

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Along with the increasing level of internet penetration in Indonesia, the current developments encourage people to familiarize and adopts variety of internet-based products and service especially Instagram as social media in Indonesia. Amidst these opportunities, businesses that are particularly preferred in current lifestyle like local footwear brand can take advantage by being present on Instagram to foster their relationship with their consumers through personalised advertisement. This quantitative research is constructed to analyse the effectiveness of personalised advertisement by proposing key driver namely perceived personalization and selfexpressive brands that predicts consumer brand engagement, brand attachment and its effect towards perceived quality and brand loyalty. A total of 386 respondents that are Instagram users and consumers of four local footwear brand were collected using purposive sampling method and the data was processed using Partial Least Squares-Structural Equation Modelling (PLS-SEM). The findings suggest that perceived personalization and self-expressive brand within personalised advertisement affect the consumer's brand engagement and brand attachments. Whereby, consumer brand engagement and brand attachment play an important role on affecting the perceived quality. Lastly Brand attachment and perceived quality also found to influence the consumer's loyalty toward a brand."

"[Penelitian ini bertujuan untuk mengetahui pengaruh brand awareness-quality inference pada store brands terhadap consumer’s identification pada store brands dengan memasukkan variabel perceived functional risk, perceived value, consumer’s satisfaction. Data penelitian ini didapat dengan menyebarkan kuesioner secara offline kepada konsumen produk makanan store brands Carrefour kurang dari tiga bulan sejak kuesioner ini diberikan. Pada penelitian ini responden dibagi menjadi dua kelompok, kelompok QC yang menitikberatkan pada kualitas dan kelompok NQC yang tidak begitu memperhatikan kualitas. Hasil penelitian ini menunjukkan bahwa brand awareness-quality inference pada store brands berpengaruh positif yang signifikan kepada perceived functional risk pada kedua kelompok responden. Perceived functional riskberpengaruh positif yang signifikan kepada perceived value pada kedua kelompok, dan berpengaruh positif yang signifikan kepada consumer’s satisfaction pada kelompok QC dan NQC. Perceived value berpengaruh positif yang signifikan kepada consumer’s satisfaction dan consumer’s identification. Consumer’s satisfaction berpengaruh positif yang signifikan pada consumer’s identification.

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This research aims to analyzes the effect of brand awareness-quality inference with store brands to consumer’s identification toward store brands with adding variables, such as perceived functional risk, perceived value, consumer’s satisfaction. Data for this research was taken offline questionnaire that selfadministrated

by consumer who made purchased or consumed Carrefour’s store brand products within the last three months since she/he receives this questionnaire and responsible with groceries shopping in the household. In this research, respondents are classified into two groups, QC group who consist of people who conscious with quality of the product and NQC group who consist of people who not very put attention with product’s quality. The result of this

research shows that brand awareness-quality inference with store brand positively affect perceived functional risk for both groups. Perceived functional risk positively affect perceived value for both groups, and positively affect consumer’s satisfaction for QC and NQC group. Perceived value positively affect consumer’s satisfaction and consumer’s identification. Last, consumer’s satisfaction positively affects consumer’s identification., This research aims to analyzes the effect of brand awareness – quality

inference with store brands to consumer’s identification toward store brands with

adding variables, such as perceived functional risk, perceived value, consumer’s

satisfaction. Data for this research was taken offline questionnaire that selfadministrated

by consumer who made purchased or consumed Carrefour’s store

brand products within the last three months since she / he receives this

questionnaire and responsible with groceries shopping in the household. In this

research, respondents are classified into two groups, QC group who consist of

people who conscious with quality of the product and NQC group who consist of

people who not very put attention with product’s quality. The result of this

research shows that brand awareness – quality inference with store brand

positively affect perceived functional risk for both groups. Perceived functional

risk positively affect perceived value for both groups, and positively affect

consumer’s satisfaction for QC and NQC group. Perceived value positively affect

consumer’s satisfaction and consumer’s identification. Last, consumer’s

satisfaction positively affects consumer’s identification.]"

"Penelitian ini bertujuan untuk mengetahui bahwa pengalaman merek pada konsumen Gojek Indonesia memiliki pengaruh terhadap loyalitas merek. Sampel yang digunakan dalam penelitian ini merupakan para pengguna Gojek Indonesia yang berdomisili di Indonesia yang berusia 18-28 tahun. Terdapat sebanyak 290 responden terkumpul yang menggunakan metode purposive sampling. Kemudian, diolah dan dianalisis menggunakan Partial Least Square - Structural Equation Model (PLS-SEM). Hasil penelitian ini menunjukkan pengaruh dari pengalaman merek yang dirasakan oleh konsumen Gojek Indonesia terhadap loyalitas merek melalui persepsi kualitas dan kepercayaan merek. Penelitian ini menunjukkan bahwa loyalitas merek dipengaruhi secara langsung oleh pengalaman merek, persepsi kualitas, dan kepercayaan merek. Selain itu, persepsi kualitas dan kepercayaan merek juga memiliki efek mediasi terhadap hubungan antara pengalaman merek dan loyalitas merek. Penelitian ini diharapkan dapat membantu perusahaan pada industri on-demand service dalam meningkatkan loyalitas merek dari konsumen mereka.

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This study aims to determine that the brand experience of Gojek Indonesia customers has an influence on brand loyalty. The samples used in this study are Gojek Indonesia users who are domiciled in Indonesia aged 18-28 years. There were 290 respondents collected using purposive sampling method. The date is processed and analyzed using Partial Least Square - Structural Partial Model (PLS-SEM). The results of this study show the influence of the brand experience felt by Gojek Indonesia customers on brand loyalty through perceived quality and brand trust. This study shows that brand loyalty is directly influenced by brand experience, perceived quality, and brand trust. Moreover, perceived quality and brand trust also have a mediating effect on the relationship between brand experience and brand loyalty. This study is expected to help companies in the on-demand service industry in increasing brand loyalty from their customers."

"ABSTRAKPenelitian ini ditujukan untuk melihat pengaruh antara advertising dan sales promotion terhadap terbentuknya brand equity dari merek La Senza Indonesia. Dimensi brand equity yang diteliti adalah perceived quality, brand awareness, brand association, brand personality, self-brand connection, dan brand loyalty. Dari data tersebut, dilakukan penghitungan dengan Structural Equation Model SEM dengan menggunakan piranti lunak Smart PLS untuk mendapatkan model dan insight untuk peningkatan brand equity yang nantinya dapat berpengaruh kepada penjualan jangka panjang sebuah brand. Hasil penelitian menunjukkan perceived advertising spend, attitude towards advertisement, dan monetary promotion memberikan pengaruh positif terhadap dimensi-dimensi brand equity tersebut. Namun, non-monetary promotion tidak memberikan pengaruh positif terhadap brand equity. Hal ini akan dimanfaatkan untuk meningkatkan brand equity konsumen terhadap merek melalui strategi pemasaran yang tepat.

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ABSTRAKThis research aimed to see the influence between advertisement and sales promotion towards brand equity from La Senza Indonesia brand. The dimension of brand equity are perceived quality, brand awareness, brand association, brand personality, self brand connection, and brand loyalty.The data was calculated using Structural Equation Model SEM using Smart PLS software. The result showed the perceived advertising spend, attitudes toward advertisement, and monetary promotion have positive influence to the dimensions of brand equity. Non monetary promotions, however, do not have a positive effect on brand equity. This result will be utilized to increase brand equity of consumers towards brands through appropriate marketing strategies that can affect the long term sales of a brand."

"Penelitian ini bertujuan untuk menganalisis pengaruh faktor-faktor dari perceived quality dan brand trust terhadap suatu merek dan pengaruhnya terhadap perceived quality, brand trust dan brand loyalty. Penelitian ini dilakukan terhadap 160 responden yang didapat melalui teknik purposive sampling. Metode pengolahan data yang digunakan dalam penelitian ini adalah uji beda dan Structural Equation Modelling (SEM). Hasil penelitian menunjukkan bahwa tidak terdapat perbedaan dalam penilaian perceived quality, brand trust dan brand loyalty dari merek Indosat dan Indosat Ooredoo. Selain itu, knowledge of the brand substitution, degree of acceptance of the brand change, percevied similarity between the old and new brand dan attachment to initial brand berpengaruh positif terhadap perceived quality. Meskipun demikian, hanya variabel degree of acceptance of the brand change dan attachment to initial brand yang berpengaruh positif terhadap brand trust. Sementara variabel knowledge of the brand substitution dan perceived similarity between the old and new brand memiliki pengaruh negatif terhadap brand trust. Selain itu, perceived quality terbukti memiliki pengaruh positif terhadap brand trust, namun berpengaruh negatif terhadap brand loyalty. Hasil penelitian juga menunjukkan bahwa brand trust berpengaruh positif terhadap brand loyalty.

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This study aims to analyze the influence of perceived quality and brand trust factors towards perceived quality, brand trust and brand loyalty of a brand. Respondents of this research are chosen through purposive sampling, with total 160 respondents. Compare Means and Structural Equation Modelling (SEM) are used to process the data. The result of this research shows that there are no difference between the measurement of perceived quality, brand trust and brand loyalty betwen Indosat and Indosat Ooerdoo. Knowledge of the brand substitution, degree of acceptance of the brand change, percevied similarity between the old and new brand and attachment to initial brand have positive effect towards perceived quality. Meanwhile, only degree of acceptance of the brand change and attachment to initial brand have positive effect towards brand trust. While knowledge of the brand substitution and perceived similarity have negative effect towards brand trust. Furthermore, perceived quality have positive effect on brand trust, but negative towards brand loyalty. Other than that, brand trust also positively effect brand loyalty."

"Tujuan dari penelitian ini adalah untuk menganalisa bagaimana brand awareness dan brand image mempengaruhi perilaku pembelian konsumen shampoo L'Oriel. Pada penelitian ini menggunakan program SPSS untuk menguji validitas,reabilitas, dan uji asumsi klasik (normalitas, multikolinieritas, korelasi). Sedangkan untuk uji asumsi klasik lainnya yaitu uji heterokedastisitas menggunakan program Eviews. Dan untuk uji regresi menggunakan dua program tersebut. Hasil penelitian menunjukkan brand awareness dan brand image mempunyai pengaruh yang signifikan dan positif terhadap perilaku pembelian konsumen sama halnya seperti pada hasil penelitian sebelumnya. Penelitian ini juga merekomendasikan penelitian lebih lanjut mengenai perilaku pembelian kembali atas suatu merek.

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The purpose of this study is to analyze how brand awareness and brand image influence consumer buying behavior L'Oreal shampoo. In this study using SPSS to test the validity, reliability and classical assumption (normality, multicollinearity, correlation). As for other classical assumption that heterokedastisitas test using Eviews program And for regression testing using the two programs

The results showed brand awareness and brand image have a significant and positive influence on consumer buying behavior as well as the results of previous studies. The study also recommends further research into the behavior repurchase of a brand."

"Konsumen sekarang sudah tidak lagi mencari brand yang hanya dapat memberikan mereka tangible benefits, tetapi juga yang dapat memberikan intangible benefits. Mereka mencari brand yang dapat memikat dan menyentuh hati, sesuatu yang menarik. Konsumen menginginkan sesuatu yang lebih dari sebuah produk, mereka ingin merasakan sesuatu untuk merasa puas. Penting bagi sebuah brand untuk mengaplikasikan experiential marketing, untuk mencapai keberlanjutan pada bisnis. Yang kedepannya, dapat melahirkan konsumen yang loyal pada brand. Penelitian sebelumnya menunjukan hasil yang signifikan terhadap efek dari pengimplementasian brand experience terhadap terbentuknya brand loyalty, dengan efek mediasi terhadap hubungan tersebut. Penelitian ini bertujuan untuk menganalisa efek positif dari brand experience terhadap brand loyalty yang dimediasi oleh perceived quality, brand love, dan brand trust, dengan menggunakan konteks studi brand Sejauh Mata Memandang. Metode purposive sampling digunakan untuk mengambil data dari 196 responden yang berusia 15 hingga 65 tahun, yang sebelumnya telah membeli produk dari Sejauh Mata Memandang dalam kurun waktu satu tahun terakhir. PLS-SEM kemudian digunakan untuk mengolah data tersebut. Penemuan pada penelitian ini menunjukan bahwa efek dari brand experience terhadap brand loyalty terbukti tidak signifikan. Meskipun begitu, hubungan keduanya dimediasi secara signifikan melalui brand love dan brand trust.

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Consumers nowadays are no longer looking for brands who can only provide them with tangible benefits, but also ones with intangible benefits as well. They seek brands who can captivate their senses and touch their hearts with something that is fascinating, real and authentic. Consumers want more than a product, they want experience to be satisfied. It is critical for brands to practice experiential marketing in order to achieve business sustainability. Ultimately this would also result in loyal consumers towards the brand. Previous studies have shown significant results from implementing brand experiences towards building brand loyalty—with mediating effects in the relationship. This study aims to examine the positive effect of brand experiences towards brand loyalty mediated by perceived quality, brand love, and brand trust, in the context of Sejauh Mata Memandang. Purposive sampling methods were used to collect data from 196 respondents aged 15 to 65 who had purchased any products from Sejauh Mata Memandang in the previous year. Partial Least Squares Structural Equation Modeling (PLS-SEM) was then used to process the data collected. The findings of this study suggest that the effect of brand experience on brand loyalty has been proven to be positively insignificant. However, the relationship between brand experience and brand loyalty are mediated by brand love and brand trust."

"Islamic branding adalah fenomena yang terjadi dalam dunia pemasaran di Indonesia dengan semakin maraknya merek yang menggunakan klaim halal pada produknya serta juga penggunaan simbol-simbol Islami dalam komunikasi pemasarannya. Penelitian ini dilakukan untuk menganalisa pembentukan ekuitas merek (brand equity) dalam Islamic brand dengan menggunakan merek kosmetik Wardah sebagai obyek penelitian.Menciptakan loyalitas konsumen adalah merupakan tujuan utama dari seorang pengelola merek, dan merupakan inti dari konsep brand equity. Tujuan dari penelitian ini adalah untuk melihat pengaruh dari variabel-variabel perceived quality, corporate brand image dan brand personality dari Islamic brand terhadap brand loyalty baik secara langsung maupun melalui variabel perantara brand attitude. Penelitian dilakukan pada 159 responden dengan menggunakan menggunakan metode kuantitatif analisa jalur.Hasil dari penelitian ini menunjukkan bahwa variabel perceived quality dapat memberikan pengaruh kepada brand loyalty baik secara langsung maupun secara tidak langsung yaitu melalui variabel brand attitude. Sementara brand personality tidak dapat memberikan pengaruh langsung pada brand loyalty melainkan hanya melalui brand attitude. Corporate brand image tidak secara signifikan dapat memberikan pengaruh baik pada brand loyalty maupun brand attitude.

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Islamic branding is a phenomenon that occurs in the world of marketing in Indonesia with the increasingly widespread brands that use halal claims on their products as well as the use of Islamic symbols in their marketing communications. This research was conducted to analyze the formation of brand equity in Islamic brand by using Wardah cosmetic brand as research object. Creating brand loyalty is the main objective of a marketer and is at the core of the brand equity concept.

The purpose of this research is to analyse the effect of perceived quality, corporate brand image and brand personality of Islamic brand towards brand loyalty either directly or through the mediation of brand attitude. The research was conducted on 159 respondents by using quantitative method of path analysis.

The result of this study indicates that perceived quality variables gives effect to brand loyalty either directly or indirectly through variable brand attitude. Meanwhile brand personality does not give a direct impact on brand loyalty but only through mediation of brand attitude. Corporate brand image does not significantly effect to both brand loyalty and brand attitude."

"Sejak tahun 2000-an, terdapat alat pembayaran menggunakan kartu (APMK) bagian dari layanan keuangan yang kian meningkat penggunaannya, atau juga dikenal sebagai uang elektronik. Faktor-faktor peningkatan penggunaan diketahui didapat dari eksternal uang elektronik seperti program pemerintah dan kemudahan penggunaan. Faktor internal uang elektronik seperti brand equity diketahui belum cukup kuat. Diduga, hal tersebut terjadi karena tidak adanya faktor pembeda, minimnya pengetahuan akan brand, atau tidak adanya respon terhadap upaya pemasaran. Sementara itu, upaya komunikasi pemasaran sudah dan sedang dilakukan, antara lain iklan dan promosi. Tesis ini meneliti dampak upaya komunikasi iklan dan promosi terhadap brand awareness dan brand association dari uang elektronik. Uang elektronik yang diteliti adalah OVO, dengan sample sebanyak 100 orang menggunakan cluster sampling berdomisili di pulau Jawa, dengan 2 tahap berupa penyaringan usia generasi millennial dan random. Penelitian menggunakan pendekatan kuantitatif, dengan 4 variabel, berupa 2 variabel independen (konten periklanan dan promosi penjualan), 1 variabel intervening (brand awareness), dan 1 variabel dependen (brand association). Dari penelitian diketahui konten periklanan dan promosi penjualan memiliki pengaruh signifikan terhadap masing-masing brand awareness dan brand association. Ketika digabungkan untuk menganalisis pengaruh konten periklanan, promosi penjualan, brand awareness sekaligus terhadap brand association, nilai pengaruh konten periklanan dan promosi penjualan berkurang namun pengaruh brand awareness bertambah.

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Since the 2000 era, there's card based payment system, part of banking services, which its use increasing nowadays. The system also known as electronic money. Reasons of increasing use such as external reasons - government program and ease of use. No internal factors such as brand equity that strong enough. It is supposed to happened because of no differentiation, low brand knowledge, or no responses to marketing efforts. Meanwhile, any marketing and communication effort was and is still going, i.e. advertisement and promotion. This thesis' objective is to research the effect of communication effort of advertisement and promotion to brand awareness and brand association of electronic money. The electronic money in research is OVO, with sample consist of 100 people using cluster sampling area of Java island origin, with 2 stages of millennials filtering, then random. The research uses quantitative approach with 4 variables; 2 independent variables (advertisement content and sales promotion); 1 intervening (Brand awareness); and 1 dependent (Brand association). By using multiple linear regressions and path analysis. The research resulted that advertisement content and sales promotion has significant effects to each of brand awareness and brand association. When it combined to analyze the effect of 2 variabels and 1 intervening to dependent variables, the regression coefficient adds, while sales promotion and advertisement content's regression coefficient lessen."