Hasil Pencarian  ::  Simpan CSV :: Kembali

"Strategies to improve public services in Indonesia"

"Pelayanan publik merupakan suatu alat yang sangat penting dalam menjalankan pemerintahan karena produktifitas dari pelayanan publik dapat menjadi sebuah kriteria untuk memperoleh dukungan yang sangat besar dari masyarakat terhadap pemerintah. Untuk mecapai tersebut, sangat diharapkan untuk mewujudkan semangat profesionalisme seluruh aparatur negara sebagai perilaku mental yang memotivasi mereka untuk menjadi pegawai yang profesional yang mempunyai kemampuan tertentu untuk menjalankan roda administrasi negara dengan tujuan utama yaitu pelayanan yang prima."

"The rapid urban population growth in Indonesia has caused a high increased in the demand of public services. One of the most important urban public services needed is water supply. Palembang is one of the big cities in Indonesia which has a problem in providing services in water supply. The local water company, PDAM Tirta Musi, has been established since 1929 to provide such service. This thesis attempts to evaluate PDAM Tirta Musi's Palembang performance in providing water supply, especially with regards to financial and services aspects. As a matter of comparison, its performance will be compared to PDAM Surabaya and PDAM Bogor the first is the second langest city in Indonesia, while the second one is a regent which is also a sub urban area. The results show that, service-wise and financially, PDAM Kotamadya Surabaya and especially PDAM Bogor were better than PDAM Tirta Musi Palembang. The performance of PDAM Tirta Musi is categorized as unsatisfactory and illiquid. There are at least two factors that have caused unsatisfactory performance of PDAM Tirta Musi Palembang in financial and services aspects. These concern with the poor water management and human resources."

"Research Target is to analysis of government development of organization execution area in improving public service specially service in area of administration and to analyse strategy that conducted to develop organization of area government in improving public service specially service in area of administration in South East Regency Muna Provinsi Sulawesi. To see organization ability in duty execution and function can be conducted by organization analysis are referred as Mc. Kinsey with theory Seven S. Framework raises its argument about criteria successfullness of an organization by depict managerial activity ( Managerial The core activities ) that consist of Strategy, structure, system, style, Staff,Skill and Shared Value. And to bear strategy in developing organization local government (PEMDA) then writer uses analyze SWOT. Research that used by to answer problem of research must in exact accord with research problem. Research method this is the descriptive by research design qualitive. Analysis show has not yet been existence of strategy planning, have not yet the of dissociation either duty or workplace in accordance with working organisation rule, responsibility exceeds, authority given there is no employee motivation are added next has not yet been existence of vision and mission of every organization also area government service not prima. In ability of Local Government organization activity that service to public to society have had strategy that either although has not yet been optimal in supporting target creation,seen from operating expenses that minim service tariff that expensive relative, handling complai that has not yet been maximal , while output that prodiced by show result that less maximal with still existence of society sigh espicially in the case of time in service execution. Research Resulth to factors above indicate that relative to the number of society sigh to service that given by government also because of existence of external factor that is head policy that has not yet been optimal. Over the course of analysis SWOT , then known some strategy proposals to conduct Local Government development of organization in improving public service in Muna Regency, South East Province Sulawesi that is arrange repeat structure of area peripheral organization by undertaking development of organization Local Government especially commisioned give public service to society with applying one roof Service integrated."

"ABSTRAKTuntutan masyarakat terhadap kualitas pelayanan publik dewasa ini semakin tinggi. Oleh karenanya tidak mengherankan apabila, pengembangan kompetensi khususnya yang berkaitan dengan service excellence telah banyak dilakukan dalam rangka mewujudkan pelayanan publik berkelas dunia. Namun demikian, kesemuanya belum mampu menunjukkan manfaat yang signifikan. Pokok permesalahannya dapat dicermati dari implementasi pengembangan kompetensi yang bersifat parsial, belum dilaksanakan secara holistik dan sistemik. dalam upaya mengurangi permasalahan yang berkembang, instansi pemerintah perlu membangun peta jalan pengembangan kompetensi yang memuat rencana cukup detail dengan indikator terarah dan target tertentu guna mencapai tujuan yang ditetakan. Paper ini menggunakan metode deskriptif kualitatif. sumber data dikumpulkan secara deduktif dari beberapa sumber referensi ilmiah dan peraturan pemerintah. Hasil analisis menunjukkan bahwa penyelenggaraan pelayanan publik berkualitas prima perlu didukung oleh ketersediaan SDM aparatur yang handal, sehingga pengembangan kompetensi dibidang pelayanan menjadi keniscayaan. Untuk mendapatkan hasil yang optimal dalam rangka peningkatan kualitas penyelenggaraan pengembangan kompetensi, diperlukan peta jalan pengembangan kompetensi ASN dalam rangka terwujudnya pelayanan publik berkelas dunia. Oleh karena itu, Perumusuna kebijakan, dan perancangan kurikulum dan metode pengembangan kompetensi ASN yang lebih sistematis dan holistik, khususnya dalam rangka mengakselerasi kinerja pelayanan publik berkelas dunia. "

"Tesis ini membahas pelayanan publik di Kota Kotamobagu yang sebelum di mekarkan, adalah sebuah Kecamatan yang juga merupakan Ibu Kota dari Kabupaten Bolaang Mongondow. Dalam penelitian ini dibahas Kinerja Pelayanan Publik di Kantor Pelayanan Terpadu Satu Pintu (KPTSP) Kota Kotamobagu, dimana dengan pemekaran daerah pelayanan semakin baik, yang berimbas pada peningkatan kesejahteraan masyarakat. Kinerja pelayanan dalam penelitian ini adalah yang berhubungan dengan waktu, kemudahan, akurasi dan biaya, sedangkan faktor yang mempengaruhi adalah; Struktur Organisasi, Kemampuan aparat dan Sistem Pelayanan. Penelitian ini adalah penelitian dengan pendekatan metode deskriptif Kualitatif. Hasil penelitian ini menunjukan bahwa kualitas Pelayanan Publik di Kota Kotamobagu pasca pemekaran menunjukan perbaikan yang signifikan, sehingga memberikan banyak kemudahan bagi masyarakat dalam meningkatkan kesejahteraanya.

---

This thesis discusses public service in the City Kotamobagu that before the Unpack, is a district which is also the capital of Bolaang Mongondow. In the study discussed in the Office of Public Service Performance Integrated Services One Stop (KPTSP) Kotamobagu City, where the expansion of service area the better, which impact on improving people's welfare. Service performance in this study are related to time, convenience, accuracy and cost, while the factors that influence is; Organizational Structure, Ability apparatus and Service System. This research is descriptive method of research with qualitative approach. These results indicate that the quality of Public Service at City Kotamobagu post-expansion showed a significant improvement, thus providing more convenience for the community in improving welfare."