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"Praktek Kerja Profesi di Apotek Kimia Farma Pelengkap Nomor 1 RSCM bertujuan agar calon apoteker mampu memahami tugas dan tanggung jawab apoteker dalam pengelolaan apotek, serta melakukan praktek pelayanan kefarmasian sesuai dengan ketentuan perundang-undangan dan etika yang berlaku; memiliki wawasan, pengetahuan, keterampilan, dan pengalaman praktis untuk melakukan praktek kefarmasian di apotek; memiliki gambaran nyata tentang permasalahan praktek kefarmasian serta mempelajari strategi dan kegiatan-kegiatan yang dapat dilakukan dalam rangka pengembangan praktek kefarmasian. Melalui praktek kerja ini, calon apoteker dapat melihat secara langsung kegiatan teknis dan non teknis terkait praktek kefarmasian yang dilakukan di Apotek Kimia Farma Pelengkap Nomor 1 RSCM. Praktikan diberikan tugas khusus yang berjudul Survei Kepuasan Pelanggan tentang Pelayanan di Apotek Kimia Farma Pelengkap Nomor 1 RSCM. Tugas khusus ini bertujuan untuk mengetahui tingkat kepuasan pelanggan terhadap pelayanan yang diberikan di Apotek Kimia Farma Pelengkap No.1 RSCM.

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Profession Internship at Kimia Farma Complementary Pharmacy Number 1 RSCM aims to understand the duties and responsibilities of pharmacists in pharmacy management, as well as to practice pharmacy services in accordance with the provisions of law and ethics; have the insight, knowledge, skills, and practical experience to carry out the pharmaceutical practice in pharmacy; and have a real picture of the problems of pharmaceutical practice and learn the strategies and activities that can be done in order to develop the pharmaceutical practice. Through this internship, the intern can directly see both technical and non technical activities related to pharmaceutical practice do in Kimia Farma Complementary Pharmacy No. 1 RSCM. Intern was given a special assignment entitled Customer Satisfaction Survey on Services in Kimia Farma Complementary Pharmacy No. 1 RSCM. This special assignment aims to determine the level of customer satisfaction on services provided in Kimia Farma Complementary Pharmacy No. 1 RSCM."

"Apotek merupakan salah satu sarana pelayanan kesehatan yang menunjang upaya pelayanan kesehatan. Dengan adanya perubahan orientasi Apoteker dan tuntutan zaman, institusi pendidikan mempunyai peran penting dalam menyiapkan sumber daya manusia yang berkualitas dan kompeten dalam bidang kefarmasian. Praktek Kerja di Apotek Kimia Farma Pelengkap No. 1 RSCM dilaksanakan dari 1 April hingga 29 April 2016. Tugas khusus berjudul Survei Kepuasan Pelanggan mengenai Pelayanan di Apotek Kimia Farma Pelengkap No. 1 RSCM. Hasil dari tugas khusus yang diperoleh menunjukkan bahwa secara umum pelayanan sudah baik dan pelanggan sudah puas.

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Pharmacy is one of the health care facilities that support the health care effort. With the change in the orientation of Apothecary and the demands of the times, educational institutions have an important role in preparing human resources that qualified and competent in the field of pharmacy. Internship in Apotek Kimia Farma Pelengkap No. 1 RSCM conducted on April 1st to April 29th 2016. The specific assignment titled Customer Satisfaction Survey on Apotek Kimia Farma Pelengkap No. 1 RSCM Services. The results show that the service is good in the general and customers are satisfied."

"ABSTRAKPraktek Kerja Profesi di Apotek Kimia Farma Pelengkap No. 1 RSCM berlangsung dari 3-28 Juli 2017. Apotek Kimia Farma Pelengkap No. 1 RSCM menyediakan pelayanan kefarmasian untuk pasien tunai dan non tunai (termasuk pasien BPJS). Seluruh kegiatan pelayanan kefarmasian di Apotek Kimia Farma Pelengkap No. 1 RSCM dijelaskan pada laporan ini. Mengingat banyaknya resep yang diterima per hari nya, maka mahasiswa diberi kesempatan untuk melakukan analisis waktu tunggu. Berdasarkan Surat Keputusan Menteri Kesehatan Republik Indonesia no 129/Menkes/SK/II/2008, waktu tunggu menjadi salah satu indikator mutu dalam pelayanan farmasi. Hasil dari analisis waktu tunggu tercantum pada laporan tugas khusus di bagian lampiran. Dari hasil pengamatan waktu tunggu selama satu minggu diperoleh bahwa Apotek Kimia Farma Pelengkap No. 1 RSCM belum dapat memenuhi standar mutu pelayanan resep.

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ABSTRACTInternship at Kimia Farma No. 1 Complementary in RSCM started from July 3rd until July 28th 2017. Kimia Farma No. 1 Complementary in RSCM offered pharmaceutical services for patient who paid with cash or credit (including patient with BPJS card). All pharmaceutical services activity in Kimia Farma No. 1 Complementary in RSCM was describe in this internship report. Considering there were many prescription need to be handled in a day, so student was asked to conduct respond time analysis. According to Surat Keputusan Menteri Kesehatan Republik Indonesia no 129/MenkesSKII2008, respond time was one of the quality indicator in pharmaceutical services. The result from respond time analysis was described in special task report which enclosed in appendix section. From the result of respond time in a week, concluded that Kimia Farma No. 1 Complementary in RSCM still did not fulfill the standard in respond time."

"ABSTRAKPraktek kefarmasian dan standar pelayanan kefarmasian harus dilakukan olehtenaga kesehatan yang mempunyai keahlian dan wewenang sesuai denganketentuan peraturan perundangan, yaitu Apoteker. Apoteker memiliki peranan dan fungsi yang penting di apotek, sehingga calon apoteker harus memilikipengetahuan, pemahaman, dan pengalaman praktis dalam melakukan pelayanan kefarmasian serta mengelola apotek dan sediaan farmasi. Tujuan pelaksanaan praktek kerja ini agar calon apoteker memahami tugas dan tanggung jawab apoteker dalam pengelolaan apotek, serta melakukan praktek pelayanan kefarmasian sesuai dengan ketentuan perundang-undangan dan etika yang berlaku; memiliki wawasan, pengetahuan, keterampilan, dan pengalaman praktis untuk melakukan praktek kefarmasian di Apotek. Dari hasil praktek kerja profesi, diketahui bahwa tugas dan tanggung jawab Apoteker meliputi pengelolaan sediaan farmasi, alat kesehatan dan bahan medis habis pakai, serta pelayanan farmasi klinis. Wawasan, pengetahuan dan pengalaman praktis yang diperoleh selama PKPA antara lain dalam hal pengkajian resep, penyiapan resep, dispensing, pemberian informasi obat, pelayanan swamedikasi, pemusnahan resep, pengelolaan stok obat, serta pelaporanNarkotika dan Psikotropika menggunakan SIPNAP secara online. Permasalahanyang ada dalam praktek kefarmasian antara lain adalah terjadinya kekurangan stok karena sistem pengadaan obat yang belum maksimal dan beberapa pelayanan kefarmasian belum dilakukan sesuai dengan peraturan yang berlaku

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ABSTRACTPharmaceutical service and pharmaceutical care have to be done by pharmacists, health workers who have skill and knowledge in pharmaceutical area. Pharmacists have an important role and function in pharmacy, so the pharmacist must have knowledge and practical experience in doing pharmaceutical care and managing pharmacy and pharmaceutical products. The internship was done to understand the tasks and responsibilities of pharmacist in managing pharmacy and implementing pharmaceutical care in pharmacy accordance with the regulation and ethics; have the insight, knowledge, skills, and practical experience to impelent the pharmaceutical practice in pharmacy. From the internship, the task and responsibility of pharmacists such as managing pharmaceutical products, health tool, and disposable medical devices; as well as implement ing clinical pharmacy was known. Insight, knowledge and practical experiences that were obtained areprescription assessment; prescription compounding and dispensing; medicineinformation; self medication; prescription disposal; medication supply management; and narcotics psychotropics reporting using online SIPNAP. Theproblem with current pharmaceutical practice that was observed is low medication supply due to medication procurement systems is not maximized and some pharmacy services have not been conducted in accordance with applicable regulations."

"Kegiatan PKP (Praktek Kerja Profesi) yang dilaksanakan di apotek yaitu Apotek Kimia Farma Pelengkap No.01 RSCM memiliki tujuan agar mahasiswa mengerti peranan, tugas, dan tanggung jawab apoteker di apotek, memiliki wawasan, pengetahuan, ketrampilan, dan pengalaman praktis untuk melakukan pekerjaan kefarmasian di apotek, dan memiliki gambaran nyata tentang permasalahan pekerjaan kefarmasian di apotek. Tugas khusus yang diberikan saat Praktek Kerja Profesi di apotek adalah analisis mengenai kepuasan pelanggan terhadap pelayanan yang diberikan oleh apoteker di Apotek Kimia Farma Pelengkap No.01 RSCM dengan metode SERVQUAL. Tugas khusus ini memiliki tujuan agar calon apoteker mampu membuat konsep pelayanan yang lebih baik lagi kepada pasien.

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PKPA activities at Apotek Kimia Farma Pelengkap No.01 RSCM have the aims that apothecary students would understand the role, duties and responsibilities of pharmacists in Apotek Kimia Farma Pelengkap No. 01 RSCM Apothecary student also have the insight, knowledge, skills, and practical experience to do the work as pharmacist in Apotek Kimia Farma Pelengkap No.01 RSCM, and have a real picture about the problems of pharmacy jobs in Apotek Kimia Farma Pelengkap No.01 RSCM. Special assignment given during the Job Training Professionals in the Apotek Kimia Farma Pelengkap No.01 RSCM is making of analysis of satisfaction of the patients of service quality and counseling from apothecary in RSCM with SERVQUAL method."

"Apotek merupakan sarana pelayanan kefarmasian tempat dilakukan praktek kefarmasian oleh apoteker. Peran dan fungsi apoteker dalam pelayanan kefarmasian di apotek sangat penting dalam mewujudkan derajat kesehatan masyarakat. Program Studi Apoteker Fakultas Farmasi Universitas Indonesia menyelenggarakan Praktek Kerja Profesi Apoteker, salah satunya di apotek Kimia Farma no. 389, pada periode Maret 2016, sebagai salah satu upaya meningkatkan kompetensi apoteker.

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Pharmacy is a means of pharmaceutical services conducted a practice of pharmacy by a pharmacist. The role and function of the pharmacist in pharmaceutical services in pharmacies is very important in realizing the degree of public health. Apothecary Program Faculty of Pharmacy, University of Indonesia held a internship program, one of them at the Apotek Kimia Farma No. 389, in the period from March 2016, as an effort to improve the competence of pharmacists."

"ABSTRAKPraktek Kerja Profesi di Apotek Kimia Farma Cibubur Periode Bulan April Tahun 2016 bertujuan untuk memiliki wawasan, pengetahuan, dan pengalaman praktis dalam melakukan pekerjaan kefarmasian di apotek, memiliki pengetahuan dan pemahaman mengenai standar pelayanan kefarmasian yang dilakukan di Apotek Kimia Farma Cibubur, memiliki gambaran secara nyata mengenai peran, fungsi, dan tanggung jawab sebagai apoteker dalam bekerja di apotek, dan mengetahui permasalahan yang dapat terjadi dalam melakukan pekerjaan di apotek dan memahami strategi penyelesaiannya. Selama melakukan praktek kerja, mahasiswa melakukan berbagai kegiatan yang termasuk dalam standar pelayanan kefarmasian di apotek yaitu pengelolaan sediaan farmasi, alat kesehatan, dan bahan medis habis pakai, serta melakukan pelayanan farmasi klinik kepada pasien. Praktek kerja profesi dilakukan selama empat minggu dengan tugas khusus yaitu Profil Peresepan di Apotek Kimia Farma Cibubur pada Bulan Maret 2016.

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ABSTRAKProfession internship at Kimia Farma Cibubur Pharmacy on April 2016 was intended to have insight, knowledge, and practical experience in doing pharmaceutical practice in pharmacy, have knowledge and understanding about standard of pharmaceutical service performed in Kimia Farma Cibubur Pharmacy, have description about roles, functions, and responsibilities as clinical apothecary in pharmacy, and understand to solve problems happened during working in pharmacy. During practice, student was performed several activity related to pharmaceutical services are management of pharmaceutical dosage, medical devices, medical disposable material, and doing pharmaceutical service to patients. Practice was performed for four weeks with the specific assignment is Profile Prescribing in Kimia Farma Cibubur in March 2016."

"ABSTRAKApotek merupakan salah satu sarana pelayanan kefarmasian tempat dilakukannya praktik kefarmasian oleh Apoteker. Dengan adanya perubahan orientasi yang semula hanya berfokus kepada pengelolaan Obat berkembang menjadi pelayanan komprehensif meliputi pengelolaan obat dan pelayanan farmasi klinik (Pharmaceutical Care) yang bertujuan untuk meningkatkan kualitas hidup pasien, maka apoteker perlu melakukan peningkatan kompetensi. Praktek Kerja Profesi Apoteker (PKPA) dilakukan Periode April 2016 di Apotek Kimia Farma No. 5 agar calon apoteker memiliki bekal pengetahuan dan pemahaman tentang apotek yaitu dalam hal pelaksanaan pelayanan kefarmasian dan pengelolaan apotek. Melalui PKPA tersebut, diharapkan calon apoteker dapat meningkatkan wawasan, pengetahuan dan keterampilan dalam melakukan pengelolaan sediaan farmasi dan pelayanan farmasi klinis di apotek.

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ABSTRAK

Pharmacy is one means of pharmacy services does the practice of pharmacy by a pharmacist. With the change in the orientation that was originally only focused on the management of medicine developed into a comprehensive service covering the management of clinical medicine and pharmacy services (Pharmaceutical Care) which aims to improve the quality of life of patients, the pharmacists need to increase competence. Apothecary Internship Program (PKPA) carried Period April 2016 in Kimia Farma No. 5 so that prospective pharmacist has the knowledge and understanding of the pharmacy that is in terms of the implementation of pharmacy services and pharmacy management. PKPA through the expected prospective pharmacists can improve the insight, knowledge and skills in managing pharmaceutical and clinical pharmacy services at a pharmacy."

"ABSTRAKPraktek Kerja Profesi Apoteker di Apotek Kimia Farma No. 510 bertujuan agar calon apoteker mampu memahami tugas dan tanggung jawab apoteker dalam pengelolaan apotek, serta melakukan praktik pelayanan kefarmasian sesuai dengan ketentuan perundang-undangan dan etika yang berlaku, memiliki wawasan, pengetahuan, keterampilan, dan pengalaman praktis untuk melaksanakan praktik kefarmasian di apotek, dan memiliki gambaran nyata tentang permasalahan praktik kefarmasian serta mempelajari strategi dan kegiatan-kegiatan yang dapat dilakukan dalam rangka pengembangan praktik kefarmasian. Tugas khusus yang diberikan berjudul Analisis Resep Penyakit Diabetes Melitus. Tujuan dari tugas khusus ini adalah untuk mengetahui alur pelayanan resep yang sesuai dengan pelayanan farmasi klinik yang tertera pada standar pelayanan kefarmasian di apotek.

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ABSTRAKPharmacist Profession Internship at Kimia Farma Pharmacy No. 510 aiming for that prospective pharmacists are able to understand the duties and responsibilities of pharmacists in the management of pharmacy, as well as to practice pharmacy services in accordance with statutory provisions and ethics, insight, knowledge, skills, and practical experience to carry out the practice of pharmacy in the pharmacy, and have a real pictures of the issues pharmaceutical practice and learn the strategies and activities that can be done in the framework of the development of pharmacy practice. Given the special task entitled Analysis of Prescription Diabetes Mellitus. The purpose of this special task is to know service flow to find recipes that fit with clinical pharmacy services listed in standard pharmaceutical services in pharmacy."