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"ABSTRAKDiterapkannya pelaporan pajak online di Kota Depok atas jenis pajak parkir, pajak hiburan, pajak hotel/rumah kos, dan pajak restoran secara serentak di Kota Depok merupakan salah satu kemudahan yang diberikan pemerintah dalam pemungutan pajak. Dalam Implementasi pelaporan pajak online ini ternyata masih terdapat beberapa kendala karena masih tergolong kebijakan baru di Kota Depok. Penelitian ini bertujuan untuk menganalisis implementasi pelaporan pajak daerah secara online di Kota Depok serta menemukan kendala-kendala dalam implementasinya. Pendekatan penelitian ini kuantitatif, jenis deskriptif. Hasil penelitian ini menunjukan bahwa implementasi pelaporan pajak online di Kota Depok ini telah memenuhi kriteria implementasi Van Meter Van Horn serta telah memenuhi prinsip perpajakan Fritz Neumark. Beberapa kendala teknis dan non teknis menjadi penghambat suksesnya kebijakan ini.Kata Kunci : Implementasi online system, E-SPTPD Depok , Administrasi PerpajakanABSTRAK Nama : Asrina Eka PutriProgram Studi : Ilmu Administrasi FiskalJudul : Analisis Implementasi Pelaporan Pajak Daerah secara Online Melalui Aplikasi E-SPTPD di Kota Depok Diterapkannya pelaporan pajak online di Kota Depok atas jenis pajak parkir, pajak hiburan, pajak hotel/rumah kos, dan pajak restoran secara serentak di Kota Depok merupakan salah satu kemudahan yang diberikan pemerintah dalam pemungutan pajak. Dalam Implementasi pelaporan pajak online ini ternyata masih terdapat beberapa kendala karena masih tergolong kebijakan baru di Kota Depok. Penelitian ini bertujuan untuk menganalisis implementasi pelaporan pajak daerah secara online di Kota Depok serta menemukan kendala-kendala dalam implementasinya. Pendekatan penelitian ini kuantitatif, jenis deskriptif. Hasil penelitian ini menunjukan bahwa implementasi pelaporan pajak online di Kota Depok ini telah memenuhi kriteria implementasi Van Meter Van Horn serta telah memenuhi prinsip perpajakan Fritz Neumark. Beberapa kendala teknis dan non teknis menjadi penghambat suksesnya kebijakan ini.

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ABSTRACTImplementation of reporting online tax in Depok on the type of parking tax, entertainment tax, hotel tax house and restaurant taxes simultaneously in Depok is one of the convenience provided by the government in tax collection. there are still some problems in its application because it is still relatively new policy in Depok, This study purpose to analyze the implementation of online tax reporting in Depok and analyze find the problems in implementation. This research approach is quantitative, descriptive type. The results of this study are implementation online system of reporting local tax in Depok have suitable criteria theory of policy implementation by Van Meter Van Horn and in accordance with the principle of taxation Fritz Neumark. Some technical and non technical issues become an obstacle to the success of this policy.Keyword Implementation of online system, E SPTPD Depok, tax administration."

"Salah satu sarana pelaporan pajak yang diterapkan di Kota Bandung yaitu adanya kemudahan yang diberikan oleh pemerintah dalam hal pelaporan pajak secara online melalui e-SATRiA (Electronic Self Assessment Tax Reporting Application). Penelitian ini bertujuan untuk menganalisis implementasi pelaporan pajak secara online di Kota Bandung melalui e-SATRiA serta analisis faktor pendukung dan penghambatnya. Penelitian ini menggunakan pendekatan post-positivist, jenis deskriptif. Hasil penelitian menunjukkan bahwa implementasi kebijakan menggunakan teori Grindle secara umum telah memenuhi indikator yang terdiri dari 2 (dua) dimensi yaitu isi dan konteks kebijakan. Adapun indikator dari isi kebijakan yang dikemukakan oleh Grindle terdiri dari 6 (enam) yaitu (1) Kepentingan Kelompok Sasaran, (2) Tipe Manfaat, (3) Derajat Perubahan yang Diinginkan, (4) Letak Pengambilan Keperluan, (5) Pelaksanaan Program, (6) Sumber Daya yang Dilibatkan. Sedangkan konteks kebijakan terdiri dari 3 (tiga) indikator yaitu: (1) Kekuasaan, Kepentingan dan Strategi Aktor yang Dilibatkan, (2) Karakteristik Lembaga Penguasa, dan (3) Tingkat Kepatuhan dan Daya Tanggap. Namun masih terdapat salah satu indikator yang belum terpenuhi yakni derajat perubahan yang diharapkan dilihat dari sisi jumlah pengguna e-SATRiA. Dalam penelitian ini juga dijabarkan mengenai analisis faktor pendukung dan penghambat yang berasal dari pihak-pihak internal maupun eksternal.

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One of the tax reporting tool that is applied in Bandung is the convenience provided by the government in terms of online tax reporting through e-SATRiA (Electronic Self Assessment Tax Reporting Application). This study aims to analyze the implementation of online tax reporting in Bandung through e-SATRiA and analysis of supporting and inhibiting factors. This research uses a post-positivist approach, descriptive type. The results of this study indicate that policy implementation using Grindle consist of 6 (six), namely (1) Interests Affected, (2) Type of Benefits, (3) Extent of Change Envisioned, (4) Site of Decision Making, (5) Program Implementors, (6) Resources Commited. While the policy context consists of 3 (three) indicators, (1) Power, Interests and Strategies of Actors Involved, (2) Institution and Regime Characteristics, and (3) Compliance and Responsiveness. But there is still one indicator that has not been met, namely the degree of change expected from the standpoint of the number of e-SATRiA users. In this study also elaborated on the analysis of supporting and inhibiting factors originating from internal and external parties."

"Penelitian ini membahas mengenai analisis terhadap implementasi pembayaran dan pelaporan pajak parkir melalui online system di DKI Jakarta bagaimana implikasi atas kebijakan tersebut dan apa saja kendala yang dialami dalam implementasi online system pada pembayaran dan pelaporan pajak parkir di DKI Jakarta Pendekatan yang digunakan dalam penelitian ini adalah kualitatif deskriptif dengan metode pengumpulan data secara studi literatur dan studi lapangan yang dilakukan dengan wawancara mendalam Hasil penelitian ini menunjukkan bahwa implementasi pembayaran dan pelaporan pajak parkir melalui online system sudah berjalan sesuai dengan Pergub Nomor 224 Tahun 2012 Implikasi atas penerapan kebijakan tersebut bersifat positif dan telah memenuhi asas efficiency Kendala teknis dan non teknis menjadi penghambat dalam implementasi kebijakan pembayaran dan pelaporan pajak parkir melalui online system.

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This research discusses the analysis implementation of online sytem on payment and reporting parking tax in DKI Jakarta how the implications of those policies and what are the constraints being experienced in the implementation of online system on the payment and reporting parking tax in DKI Jakarta Descriptive qualitative data collection methods is chosen to be approach of this research by collecting data from literature review and field studies in depth interview technique The results of this research show that the implementation of online system on payment and reporting parking tax has been running in accordance with Pergub Number 224 by 2012 The implications of the application of the policy is positive and has fulfilled the principle of efficiency Technical and non technical constraints hampered policy implementation of payment and reporting parking tax through the online system

"

"Pemerintah Provinsi DKI Jakarta mengeluarkan Peraturan Gubernur Nomor 98 Tahun 2019 tentang Pelaporan Data Transaksi Usaha Wajib Pajak Secara Elektronik. Aturan ini menjadi landasan dalam sistem yang dinamakan TAX Online Sistem of Jakarta (TOSKA). Skripsi ini membahas mengenai implementasi Sistem Pajak Online TOSKA pada pelaporan dan pembayaran Pajak Restoran di DKI Jakarta. Penelitian ini bertujuan untuk menganalisis mengenai implementasi Sistem Pajak Online TOSKA pada Pajak Restoran dan kelebihan serta kelemahan Sistem Pajak Online Toska dibandingkan alat sistem online pajak restoran sebelumnya (E-Pos). Penelitian dilakukan dengan pendekatan post-positivist, jenis penelitian deskriptif, dan teknik pengumpulan data dengan studi pustaka dan wawancara mendalam.Hasil penelitian ini menunjukan bahwa implementasi Sistem Pajak Online Toska pada pelaporan dan pembayaran Pajak Restoran merupakan upaya modernisasi administrasi perpajakan dilihat dari beberapa aspek seperti kolaborasi dalam bentuk kerjasama dengan instansi terkait, anggaran untuk perbaikan dan perawatan sistem, keterbukaan dalam akses, pelibatan masyarakat dalam bentuk sosialisasi, serta monitor dan evaluasi sebagai bentuk pengawasan. Kelebihannya dibanding E-Pos adalah fitur aplikasi memiliki layanan perbankan sehingga dapat melakukan pembayaran secara autodebet (E-SSPD) dan pelaporan secara online (E-SPTPD). Kelemahannya adalah aplikasi ini tidak dapat diimplementasikan kepada wajib pajak usaha menengah dan kebawah yang menggunakan alat transaksi pembayaran manual.

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The Provincial Government of DKI Jakarta issued Governor Regulation Number 98 Year 2019 concerning Electronic Taxpayer Business Transaction Data Reporting. These regulation become the foundation in a system called the TAX Online System of Jakarta (TOSKA). This thesis discuss the implementation of the TOSKA Online Tax System on Restaurant Tax reporting and payment in DKI Jakarta.This study aims to analyze the implementation of the Online Tax System TOSCA on Restaurant Taxes along with strengths and weaknesses of the Online Tax System TOSCA compared to the previous restaurant tax online system (E-Pos). The study was conducted with a post positivist approach, type of descriptive research, and data collection techniques and in depth interviews.The results of this study indicate that the implementation of the Online Tax System TOSCA in reporting and payment of Restaurant Taxes is the effort of modernization in tax administration seen from several aspects such as collaboration in the form of cooperation with related agencies, budget for system improvement and maintenance, openness in access, community involvement in the form of socialization also monitoring and evaluation as a form of supervision. The advantages compared to E-Pos are a feature of the application has banking service that can make autodebit payment (E-SSPD) and online reporting (E-SPTPD). The disadvantage is this application cannot be implemented to small medium enterprise taxpayers who use manual payment transaction tools."

"Skripsi ini membahas mengenai implementasi sistem pemungutan Bea Perolehan Hak atas Tanah dan Bangunan online di Kota Depok. Penelitian ini bertujuan untuk menganalisis implementasi dan mengidentifikasi kendala dalam implementasi sistem tersebut. Penelitian ini menggunakan pendekatan kualitatif dan teknik analisis data kualitatif. Hasil penelitian ini menunjukkan bahwa kegiatan implementasi dilakukan melalui sistem online yang menunjukan adanya perbaikan administrasi pajak namun belum dapat mencapai tujuan implementasinya yaitu memberi kemudahan dalam pemungutan Bea Perolehan Hak atas Tanah dan Bangunan. Kendala dalam sistem online adalah kendala Sumber Daya Manusia dan kendala sarana dan prasarana.

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This undergraduate thesis discusses about the implementation of Duty on Land and Building Acquisition online collection system in Depok Municipality. This study aims to analyze the implementation and identify the obstacles in the implementation of the online system. This research uses qualitative approach and qualitative data analysis technique.

The results of this study indicates that the implementation is done through online system, which indicates tax administrative improvement though it has not been able to achieve the implementation goal to providing convenience in the collection of Duty on Land and Building Acquisition. Constraints in the online system are human resource constraints and constraints of facilities and infrastructure."

"[Pelaksanaan sistem perpajakan di Indonesia berhadapan dengan terbatasnya sumber daya manusia padahal beban kerjanya sangat berat. Hal ini juga terkait denganpemungutan pajak restoran di DKI Jakarta, beban kerja tersebut semakin bertambah sejalan dengan semakin berkembangnya keberadaan restoran di DKI Jakarta. Dengan adanya ketidakseimbangan antara jumlah wajib pajak yang harus dilayani dengan jumlah petugas wajib pajak dikhawatirkan akan terjadi kebocoran serta kecurangan dalam pembayaran dan pelaporan pajak restoran. Upaya yangdilakukan pemerintah untuk mengatasinya adalah dengan menerapkan sistem pajak online pada pembayaran dan pelaporan pajak restoran di DKI Jakarta. Penelitianini bertujuan untuk menganalisis efektifitas sistem online pada pembayaran dan pelaporan pajak restoran di DKI Jakarta. Penelitian ini menggunakan pendekatan kuantitatif, metode pengumpulan data kualitatif dan jenis penelitian deskriptif. Hasil penelitian menyimpulkan bahwa pelaksanaan system online pada pembayaran dan pelaporan pajak restoran di DKI Jakarta menurut indikator pengukur yang digunakan peneliti berdasarkan teori Campbell, yaitu adanya keberhasilan program, keberhasilan sasaran, tingkat output dan input yang efektif dan pencapaian tujuan secara menyeluruh sudah efektif.

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Implementation of the tax system in Indonesia dealing with limited human resources when their work is very hard.. It is also related to restaurant tax in DKI Jakarta, the work is increasing in line with the growing of restaurants in DKI Jakarta. With an imbalance between the number of taxpayers who should be served by the number of taxpayers officers, it would cause concern to leakage and fraud in payment and restaurants tax reporting. The government's efforts is to implement an online system in payments and restaurants tax reporting in Jakarta. The purpose of this study is to analyze the effectiveness of the online system on payment and restaurants tax reporting in DKI Jakarta. This study uses a quantitative approach, qualitative data collection methods and descriptive research. The results of this study conclude that the implementation of an online system in payment and restaurants tax reporting in DKI Jakarta according to indicators based on Campbell's theory, namely the success of the program, the success of the target, the level of output and input which is effective and goal attainment has been effective.;Implementation of the tax system in Indonesia dealing with limited human resources

when their work is very hard.. It is also related to restaurant tax in DKI Jakarta,

the work is increasing in line with the growing of restaurants in DKI Jakarta. With

an imbalance between the number of taxpayers who should be served by the number

of taxpayers officers, it would cause concern to leakage and fraud in payment and

restaurants tax reporting. The government's efforts is to implement an online system

in payments and restaurants tax reporting in Jakarta. The purpose of this study is

to analyze the effectiveness of the online system on payment and restaurants tax

reporting in DKI Jakarta. This study uses a quantitative approach, qualitative data

collection methods and descriptive research. The results of this study conclude that

the implementation of an online system in payment and restaurants tax reporting in

DKI Jakarta according to indicators based on Campbell's theory, namely the

success of the program, the success of the target, the level of output and input which

is effective and goal attainment has been effective;Implementation of the tax system in Indonesia dealing with limited human resources

when their work is very hard.. It is also related to restaurant tax in DKI Jakarta,

the work is increasing in line with the growing of restaurants in DKI Jakarta. With

an imbalance between the number of taxpayers who should be served by the number

of taxpayers officers, it would cause concern to leakage and fraud in payment and

restaurants tax reporting. The government's efforts is to implement an online system

in payments and restaurants tax reporting in Jakarta. The purpose of this study is

to analyze the effectiveness of the online system on payment and restaurants tax

reporting in DKI Jakarta. This study uses a quantitative approach, qualitative data

collection methods and descriptive research. The results of this study conclude that

the implementation of an online system in payment and restaurants tax reporting in

DKI Jakarta according to indicators based on Campbell's theory, namely the

success of the program, the success of the target, the level of output and input which

is effective and goal attainment has been effective, Implementation of the tax system in Indonesia dealing with limited human resources

when their work is very hard.. It is also related to restaurant tax in DKI Jakarta,

the work is increasing in line with the growing of restaurants in DKI Jakarta. With

an imbalance between the number of taxpayers who should be served by the number

of taxpayers officers, it would cause concern to leakage and fraud in payment and

restaurants tax reporting. The government's efforts is to implement an online system

in payments and restaurants tax reporting in Jakarta. The purpose of this study is

to analyze the effectiveness of the online system on payment and restaurants tax

reporting in DKI Jakarta. This study uses a quantitative approach, qualitative data

collection methods and descriptive research. The results of this study conclude that

the implementation of an online system in payment and restaurants tax reporting in

DKI Jakarta according to indicators based on Campbell's theory, namely the

success of the program, the success of the target, the level of output and input which

is effective and goal attainment has been effective]"

"ABSTRAKPenurunan pertumbuhan penerimaan pajak restoran di Kota Tangerang Selatan mendorong Pemerintah Daerah untuk meningkatkan pelayanan kepada wajib pajak yaitu dengan membuat sistem online. Penelitian ini bertujuan untuk menganalisis proses administrasi pajak daerah serta mengidentifikasi kelemahan dan kelebihan dalam pemungutan pajak restoran dengan sistem online di Kota Tangerang Selatan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengumpulan data wawancara mendalam. Hasilnya adalah proses administrasi pajak daerah dalam pemungutan pajak restoran dengan sistem online di Kota Tangerang Selatan sudah tepat, sesuai dengan 13 indikator administrasi pajak daerah yang terbagi dalam tiga tahapan yaitu identifikasi, penetapan, dan pemungutan. Kelebihannya adalah memudahkan wajib pajak dalam memenuhi kewajiban perpajakan dan kelemahannya adalah sistem online akan terhambat jika ada gangguan koneksi internet serta adanya resiko rekayasa penerimaan pajak yang dilakukan pihak bank.

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ABSTRACTThe decreasing of the growth of restaurant tax revenues in South Tangerang City encourages local government to improve services to tax payerss that is by creating an online system in restaurant tax collection. This study aims to analyze the process of local tax administration and identification an advantage and disadvantage in restaurant tax collection with online system in South Tangerang CIty. This study uses quantitative approach with in depth interview. As a result, the process of local tax administration in restaurant tax collection with online system in South Tangerang City is appropriate, in accordance with 13 indicators of local tax administration which are divided into 3 stages of identification, assessment and collection. The advantage is to facilitate tax payers to fulfill their tax obligations and the disadvantage is online system will be hampered if there is an interface on internet connection, also the risk of engineered tax revenue made by the bank."

"Penelitian ini menganalisis proyek implementasi Pajak Daerah melalui online system oleh PT. Bank DKI untuk proses pengambilan keputusan. Metode yang digunakan adalah analisis discounted cash flow dengan Net Present Value menggunakan alternatif target implementasi seluruh wajib pajak, wajib pajak terkomputerisasi atau wajib pajak manual, sementara pilihan metode implementasi adalah metode tapping, software atau mobile. Penelitian ini menyimpulkan bahwa kombinasi target wajib pajak manual dan metode tapping membutuhkan waktu lebih lama untuk mencapai NPV positif dan kombinasi wajib pajak terkomputerisasi dan metode mobile memberikan nilai NPV paling besar, namun memberikan potensi manipulasi data oleh wajib pajak, sehingga metode software lebih baik dalam hal potensi tersebut.

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This research analyses tax online system implementation project by PT. Bank DKI for decision making. Method being used is discounted cash flow analysis with net present value using target alternative all tax subject, computerized tax subject and manual tax subject, alternative implementation methods used are tapping, software and mobile methods.

This research concludes that combination of manual tax subject and tapping method takes longer time to reach positive NPV, while combination of computerized tax subject with mobile method gives higher NPV within less than 1 year implementation. Furthermore, mobile method has vunerable threat to be manipulated by tax subject, while software method give short time to positive NPV and able to secure the tax data from manipulation by tax subject."

"ABSTRAKTarget awal implementasi online sebanyak 10.951 wajib pajak danbaru terpasang online sebanyak 4.978 wajib pajak sedangkan kebijakan onlinetelah berlangsung sejak tahun 2012. Online sistem terdiri dari online systemBRI dan e-pos merupakan bagian dari pelaksanaan e-government yangbertujuan untuk meningkatkan pelayanan kepada masyarakat. Ketika suatusistem berjalan sesuai dengan prinsip e-government, seharusnya masyarakatatau wajib pajak bersedia untuk dilakukan online system.Berdasarkan hal ini, dilakukan penelitian pada level implementasimenggunakan teori Grindle. Yang menjadi variable penelitian adalah isikebijakan dan lingkungan implementasi. Selain itu juga dilakukan penelitiankesesuaian online system dengan penerapan e-government denganmenggunakan pedoman OECD.

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ABSTRACTInitial targets of online implementation as much as 10 951 taxpayersand currently online as much as 4,978 taxpayers whereas this policy has beengoing on since 2012. Online system consists of an online system BRI and e-Pos ispart of the implementation of e-government which aims to improve services tocommunity. When a system is running in accordance with the principles of egovernment,community or taxpayers should be willing to do online system.Based on this, the research conducted at the level of implementationusing Grindle theory. Which becomes variable research is the contents of thepolicy and implementation environment. It also conducted research online systemconformity with the implementation of e-government by using the OECDguidelines."

"ABSTRAKPengintegrasian sistem informasi ke dalam sistem pemungutan pajak daerah dilakukan BPKD Kota Tangerang dalam rangka pemanfaatan teknologi informasi yang bertujuan untuk memberikan kemudahan kepada wajib pajak dalam pelaksanaan kewajiban perpajakan. Skripsi ini membahas mengenai implementasi pemungutan pajak restoran dengan sistem online di Kota Tangerang. Tujuan dari skripsi ini adalah untuk mengetahui bagaimana implementasi pemungutan pajak restoran dengan sistem online di Kota Tangerang berdasarkan konsep dan teori yang relevan. Selain itu skripsi ini bertujuan untuk menjabarkan kendala yang dihadapi pada implementasinya. Pendekatan yang digunakan dalam penelitian ini adalah pendekatan post-positivist dengan jenis penelitian deskriptif serta metode pengumpulan data berupa studi pustaka dan studi lapangan. Berdasarkan konsep implementasi kebijakan Edwards III, implementasi pemungutan pajak restoran dengan sistem online di Kota Tangerang masih kurang baik, hal ini disebabkan oleh berberapa kendala antara lain adalah sosialisasi yang tidak merata, masalah komunikasi dan masalah sumber daya. Kendala yang terdapat pada variabel komunikasi adalah transmisi perintah masih terhambat oleh birokrasi, kurang kritisnya staff dalam menerima perintah/ komando dari setiap atasannya dan kurangnya pemahaman staff terhadap muatan peraturan yang ingin diimplementasikan. Kendala yang terdapat pada variabel sumber-sumber adalah kurangnya kualitas staff dan fasilitas yang dibutuhkan.

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ABSTRACTThe integration of information systems into the local tax collection system conducted BPKD Tangerang City in order to utilize information technology that aims to provide convenience for the taxpayer in fulfilling tax obligations. This paper discussed the implementation of restaurant rsquo s tax collection by online system in Tangerang City. The purpose of this paper is to explain of how is the implementation of restaurant rsquo s tax collection by online system and to outline the obstacle encountered in the implementation. The approach used in this study is a post positivist approach with descriptive research with literature review and field research as data collection techniques. Based on the policy implementation concept by Edward III, the implementation of restaurant rsquo s tax collection by online system is not been good, this is caused by several obstacles such as uneven socialization, communication problems and resource issues. Constraints contained in communication variables are transmission of command that still hampered by bureaucracy, less critical staff in receiving order command from his superiors, and lack of staff in understanding the regulatory content that want to be implemented. Constraints contained in source variables are the lack of quality staff and the facilities needed."