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"Penelitian ini membahas tentang security asseeement terhadap pengamanan fisik basan dan baran untuk mengurangi kerentanan pencurian. Tujuan penelitian ini untuk mengetahui sejauh mana penerapan pengamanan fisik yang dilakukan Rupbasan Klas IJakarta Selatan. Pendekatan yang digunakan kualitatif dengan teknik wawancara dan observasi di Rupbasan Klas I Jakarta Selatan. Skripsi ini menggunakan pendekatan situational crime prevention dan crime triangle untuk menjelaskan strategi pengamanan yang dilakukan Rupbasan Klas I Jakarta Selatan. Hasil penelitian ini menunjukkan bahwa pengamanan Rupbasan Klas I Jakarta Selatan termasuk pada kategori level minimum (terendah) dilihat dari objek: (1) Pekarangan; (2) Pintu; (3) Pencahayaan; (4) Kantor; (5) Kunci; (6) Pengawal; (7) CCTV. Rupbasan Klas I Jakarta Selatan telah berupaya melakukan proses pengamanan dengan melaksanakan teknik target hardening dan extend guardianship. Pengamanan fisik di Rupbasan Klas I Jakarta Selatan sangat penting dalam menjaga keutuhan basan dan baran dalam proses peradilan. Menjaga keutuhan basan dan baran dapat diperkuat dengan meningkatkan pengamanan fisik dan pengawasan untuk mengurangi kesempatan kejahatan.

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This study discusses the security assessment of confiscated objects and state bootlegs to reduce the vulnerability of theft. The purpose of this study is to determine to which extent the application of physical security in the Storage for State Confiscated Objects (Rupbasan) Class I, South Jakarta. It applied a qualitative design with interview and

observation techniques. This study used a situational crime prevention and crime triangle approaches to explain the security strategies implemented in the storage for state confiscated objects in South Jakarta. The results of this study revealed that the security level of the storage for state confiscated objects in South Jakarta was categorized in minimum level (lowest) based on: (1) Ground; (2) Doors; (3) Lighting;

(4) Office; (5) Keys; (6) Guards; and (7) CCTV. This storage for state confiscated objects has applied target hardening and extend guardianship techniques. The physical security in this storage for state confiscated objects is crucial to maintain the confiscated objects and state bootlegs during the judicial process. The security of confiscated objects and state bootlegs can be strengthened by increasing physical security and supervision to reduce the opportunity for crime."

"ABSTRAKPenyelenggaraan manajemen pengamanan yang baik di dalam Rutan diharapkan dapat meminimalisir gangguan keamanan, baik itu konflik antar tahanan/narapidana, petugas dengan tahanan/narapidana, ataupun konflik terhadap aturan yang ada. Kemudian menyangkut upaya pengamanan yang mampu mendeteksi dan mencegah pelanggaran yang dilakukan oleh tahanan/narapidana. Namun menurut data menunjukkan bahwa fakta yang ada di lapangan masih saja terdapat pelanggaran-pelanggaran aturan yang menyebabkan gangguan keamanan dan ketertiban di dalam Rutan.Oleh sebab itu maka dalam penelitian ini ada tiga pertanyaan penelitian yang hendak dijawab yaitu bagaimana manajemen pengamanan di Rutan Klas I Cipinang Jakarta Timur, apa kendala-kendala yang dihadapi dalam pengamanan di Rutan Klas I Cipinang Jakarta Timur dan bagaimana stretegi pengamanan yang ideal di Rutan Klas I Cipinang Jakarta Timur dalam mencegah gangguan keamanan dan ketertiban. Pendekatan penelitian yang digunakan adalah kualitatif dimana sumber data berasal dari data primer dan data sekunder. Teknik pengumpulan data dilakukan dengan wawancara dan studi kepustakaan.Peranan petugas sebagai syarat mutlak demi terwujudnya keamanan dan ketertiban dalam suasana yang harmonis dengan seluruh penghuni. Selain petugas, demi terciptanya suasana aman harus didukung pula dengan peranan narapidana dalam menjaga lingkungan yang tertib bebas dari kerusuhan dan meminimalkan beredarnya barang-barang terlarang. Hal ini bisa terwujud jika petugas berhasil dalam melakukan pembinaan dan arahan kepada mereka agar taat kepada aturan yang telah ditetapkan oleh Rutan. Kondisi Rutan yang over kapasitas berpengaruh pada aspek pengawasan dan keamanan. Hal ini terjadi karena bertambahnya jumlah penghuni Rutan menuntut adanya peningkatan kebutuhan kuantitas dan kualitas pengawasan. Sementara itu keadaan tersebut tidak diimbangi dengan peningkatan kualitas petugas maupun perbaikan dan penambahan sarana pendukung sehingga pelaksanaan pengawasan menjadi lemah. Berdasarkan analisis strategi SWOT maka strategi yang ideal adalah strategi konsolidasi (ganti arah). Strategi ini menurut peneliti paling cocok dan tepat mengingat kelemahan, kekuatan dan potensi yang ada di Rutan Klas I Cipinang Jakarta Timur serta yang paling nyata bisa dan mampu dilakukan.

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ABSTRACTA good implementation of security management in Detention of Prisoner was expected to minimize security disturbance, whether conflicts between prisoners, guards with prisoners, or rules. Then, with regard to security which able to detect and prevent prisoner violations. But according to the real fact violations of the rules which caused security disturbance were still found in Detention of Prisoners.Therefore, there were three research questions would be answered in this research. First, how security management was carried out in Cipinang 1st class Detention Center East Jakarta, Second, what obstacles in securing Cipinang 1st class Detention Center East Jakarta, last, what ideal strategy to prevent security violations in Cipinang 1st class Detention Center East Jakarta. This research used qualitative approached, data was obtained from primer and secondary data resources. The data was collected by interviewing, and literature study.The guards role in securing and ordering prisoners became absolute requirements. Beside guards, prisoners became another requirement to maintain order and also prevent the riots and minimize distribution of illegal drugs. This condition might happen if guards succeed making coach and guidance to the prisoners to obey the rules. Overcapacity of prison may impact controlling and securing process. Overcapacity happen because of increasing the number of prisoners. This condition contributed escalation of the quantity and quality of controlling process. In the meanwhile, this condition was imbalance because of lack of qualified guards, insufficient facilities which cause less controlling process. According to the SWOT analysis, the ideal strategy was Consolidation. This strategy was appropriate to attempt by considering weakness, strength, potency and also, this strategy was able to conducted in Cipinang 1st class Detention Center East Jakarta."

"Organisasi Rumah Penyimpanan Benda Sitaan Negara (Rupbasan) merupakan salah satu Unit Pelaksana Tekhnis (UPT) yang berada dibawah naungan Direktorat Jenderal Pemasyarakatan (Ditjenpas) Departemen Hukum dan HAM RI. Keberadaannya memang kurang populer dibandingkan UPT lain dibawah naungan Ditjenpas. Berdasarkan hasil penelitian ditemukan bahwa peran Rupbasan dalam pengelolaan Benda Sitaan Negara dan Barang Rampasan tidak berjalan secara optimal. Kendala-kendala yang dihadapi dalam rangka pelaksanaan peran Rupbasan antara lain kendala sumber daya manusia petugas maupun sarana dan prasarana, dan kendala anggaran yang minim yang dialokasikan untuk Rupbasan.Strategi yang dilakukan dalam rangka peningkatan peran Rupbasan dalam pengelolaan benda sitaan dan barang rampasan antara lain memaksimalkan gudang penyimpanan yang ada, melakukan diklat-diklat tekhnis bagi petugas Rupbasan, meminta alokasi tambahan personel khususnya tenaga ahli dan sosialisasi peran Rupbasan ke pihak-pihak terkait, sosialisasi oleh pihak Ditjenpas Departemen Hukum dan HAM RI, pengadaan struktur tertinggi yang menaungi Rupbasan dalam bentuk Direktur Rupbasan.Berdasarkan analisis teori Organization Development (OD) ditemukan bahwa upaya pengembangan organisasi yang dilakukan baik oleh Rupbasan maupun pihak Ditjenpas masih pada tahap Joint Diagnosis of Problem. Kondisi ini mengakibatkan tiga tahapan berikutnya masih jauh dari pelaksanaan sehingga bisa disimpulkan bahwa Organization Development (OD) organisasi Rupbasan masih sebatas riset dan belum menyentuh substansi organisasinya secara langsung.

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The organisation of the Storage House of the Object Seizure the Country (Rupbasan) was one of the technical executive units (UPT) that was supervised by the protection of Correctional General Directorate (Ditjenpas) the Department of the Law and human rights of RI. His Existence was indeed more unpopular compared with UPT other was supervised by the Ditjenpas protection. Was based on results of the research was found that the role of the Rupbasan in the object seizure the country management and the Thing of loot did not go optimally. Hindrances that were dealt with in the implementation of the Rupbasan role including the hindrance and means of the official's human resources and the infrastructure, and the minimal budgetary constraint that were allocated for Rupbasan.The strategy that was carried out in the increase in the Rupbasan role in the object seizure the country management and the loot thing in part maximised the available storage warehouse, carried out technical educations and trainings for the official Rupbasan, asked for the allocation of the addition of the personnel especially the expert and the socialisation of the Rupbasan role to related sides, the socialisation by the side of Ditjenpas of the Department of the Law and RI human rights, the procurement of the highest structure that protected Rupbasan in the form of Director Rupbasan.Was based on the analysis of the Organization Development theory (OD) was found that development efforts of the organisation that was carried out both by Rupbasan and the side of Ditjenpas still in the stage of Joint Diagnosis of the Problem. This condition resulted in three following stages still far from the implementation so as to be able to be concluded that Organization Development (OD) the organisation of the Rupbasan still was limited by the research and did not yet touch his organisation substance directly."

"Implementasi Rencana Aksi Nasional Penanggulangan HIV dan AIDS berfokus di Rutan Klas I Jakarta Pusat, bertujuan memberikan Implementasi Rencana Aksi Nasional Penanggulangan HIV-AIDS di Rutan Klas I Jakarta Pusat menurut model Implementasi George C. Edward III, Gambaran pencapaian program Rencana Aksi Nasional HIV-AIDS dalam hal layanan kesehatan bagi Warga Binaan Pemasyarakatan di Rutan Klas I Jakarta Pusat.Pendekatan penelitian dilakukan melalui metode penelitian kualitatif. Penggalian informasi yang relevan dengan topik yang diteliti dilakukan melalui studi kepustakaan dan wawancara mendalam kepada informan seperti pejabat Rutan Klas I Jakarta Pusat yang memahami permasalahan yang sedang diteliti ataupun informan seperti tahanan dan narapidana yang mengalami layanan kesehatan HIV dan AIDS di Rutan Klas I Jakarta Pusat.Dari hasil temuan lapangan dapat disimpulkan bahwa Implementasi Rencana Aksi Nasional Penanggulangan HIV dan AIDS di Rutan Klas I Jakarta Pusat saat ini masih belum dapat dilaksanakan secara optimal yaitu belum terbentuknya komunikasi yang efektif antara pelaksana program yaitu petugas dengan para warga binaan, keterbatasan sumberdaya manusia yang bekerja di poliklinik Rutan baik kuantitas yaitu jumlah petugas yang minim dan kualitas yaitu belum terlatihnya petugas poliklinik dalam penanggulangan HIV-AIDS secara konfrehensif, belum terbentuknya disposisi yang kuat dalam bentuk sikap dan komitmen yang tinggi diantara petugas dalam melakukan pelayanan penanggulangan HIV-AIDS, belum adanya struktur birokrasi yang berwenang mengenai jabatan khusus yang membidangi pelayanan penanggulangan HIV-AIDS.Berdasarkan temuan dan analisis disarankan kepada Rutan Klas I Jakarta Pusat perlu Peningkatan komunikasi yang efektif antara pelaksana program yaitu petugas dengan para warga binaan, Peningkatan sumberdaya manusia yang bekerja di poliklinik Rutan baik kuantitas yaitu jumlah petugas dan kualitas yaitu mengadakan pelatihan dan pendidikan, Meningkatkan sikap dan komitmen yang tinggi diantara petugas dalam melakukan pelayanan, Membentuk struktur birokrasi yang berwenang mengenai jabatan khusus yang membidangi pelayanan penanggulangan HIV-AIDS

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The implementation of the National Action Plan for HIV and AIDS countermeasures focuses in prisons in the Class I State Prison in Central Jakarta. The use of George C. Edward III implementation model for the implementation of the National Action Plan for HIV and AIDS in the Class I State Prison in Central Jakarta, Overview of the National Action Plan for program achievement HIV-AIDS in terms of health care for inmates in correctional detention Class I Central-Jakarta.

Approach to research conducted through qualitative research methods. Extracting information relevant to the subject under study is done through the study of literature and in-depth interviews to the informant as detention officers in the Central Jakarta Class I understand the issue being studied or informants such as prisoners and prisoners who have HIV and AIDS health services..

From the results it can be concluded that the findings of the field implementation of the National Action Plan on HIV and AIDS in Central Jakarta is still yet to be implemented optimally is not the formation of effective communication between the program managers are officers with the prisoners, limited human resources that work the clinic Rutan both quantity is minimal and the number of officers who are not well trained quality personnel polyclinic in HIV - AIDS in konfrehensif , the lack of a strong disposition in the form of attitude and commitment among workers in the services, HIV - AIDS , the lack of structure bureaucracy in charge of the office in charge of special services to combat HIV - AIDS .

Based on the findings and analysis suggested to the detention center in Central Jakarta need Improved effective communication between the program managers are officers with the prisoners, Improvement of human resources working in the clinic Rutan both quantity and quality, namely the number of officers that conduct training and education , Improve posture and high commitment among workers in the services, Forming a bureaucratic structure which authorized a special office in charge of the response to HIV and AIDS services "

"Secara umum tujuan penelitian ini adalah memberikan gambaran tentang pelaksanaan pembimbingan pemasyarakatan oleh Pembimbing Kemasyarakatan terhadap Klien Terpidana Bersyarat pada Balai Pemasyarakatan dan faktor-faktor apa yang mempengaruhi pelaksanaan bimbingan pemasyarakatan bagi terpidana bersyarat di Balai Pemasyarakatan.Proses pembinaan terhadap klien Terpidana Bersyarat pada Balai Pemasyarakatan adalah tidak terlepas dari program pembinaan. Pada tahap pembinaan ini petugas mengadakan penelitian secermat mungkin pada sebab timbulnya masalah, baik menjadi penyebab pokok atau sampingan yang mendukung sebab pokok tersebut. Hasil data tersebut diolah, sehingga akan terlihat faktor-faktor yang menjadi penyebabnya. Agar pembinaan yang dilakukan efektif dan mencapai hasil yang disarankan maka pembimbing kemasyarakatan mengadakan evaluasi pelaksanaan pembinaan sehingga dapat diketahui sampai sejauh mana perkembangan dan hasil yang dicapai dalam pembinaan ini.Faktor-faktor yang menjadi kendala dalam pelaksanaan pembimbingan Klien Terpidana Bersyarat yang dilakukan oleh petugas pembimbing kemasyarakatan (PK) pada Balai Pemasyarakatan adalah meliputi:1. Faktor internal (keadaan petugas dan sarana prasarana);2. Faktor eksternal (ldien, masyarakat, peraturan yang mengatur pelaksanaan tugas Bapas, dan koordinasi dengan instansi/pihak luar).Pelaksanaan pembimbingan terhadap klien terpidana bersyarat belumlah sesuai antara teori yang ada dengan praktek lapangan, terutama dalam penerapan metode dan tehnik yang ada, oleh karena itu disarankan dalam pelaksanaan tugasnya, pembimbing kemasyarakatan (PK) harus mampu mengetahui tentang teori-teori yang ada kaitannya dengan pelaksanaan tugas. Kurangnya partisipasi masyarakat terhadap upaya pembinaan Ianjutan bagi terpidana bersyarat maka disarankan bagi para petugas PK agar mengadakan sosialisasi di lingkungan masyarakat tentang peranan BAPAS dalam membimbing dan membina para klien terpidana bersyarat.

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In general the target of this research is to give a descriptions of concerning technique and method used by Counselor of Sociological in execution of Counseling for Conditional Prisoner Client at `Balai Pemasyarakatan' and factors that influence of execution sociological for conditional.

Guidance process to client of Conditional Prisoner at Balai Pemasyarakatan' is not quit of guidance program. At this guidance phase, officer perform a research as accurate as possibly in emerge of problems -neither fundamental nor peripheral problem- which supporting fundamental problem. After the data result processed, will seen factors which become the cause. To reach effective guidance and reach good result, Counselor of Sociological perform an evaluation of guidance execution, so that can know until how far reached result and growth in this guidance.

The Factors which become problems in execution of counseling of Conditional Prisoner Client which done by officer of Sociological Counselor (Pembimbing Kemasyarakatan) at `Balai Pemasyarakatan' (Bapas) are :

1. Internal factor (officer condition and accomodation);

2. External factor (client, society, regulation arranging execution of duty of `Balai Pemasyarakatan' and coordination with other institutions).

Execution of guidance to client of Conditional Prisoner not yet according between existing theory with field practice, especially in applying of method and existing techniques, therefore Counselor of Sociological (PAC) have to know about the theories which bearing of with execution of duty. In the case of lack of society participation to effort continuing guidance for Conditional Prisoner, hence suggested officers at Sociological Counselor are performing a socialization in society environment concerning `Balai Pemasyarakatan' activities in counseling and guiding the Conditional Prisoner Clients."

"The state prison class I , which is located at the Central Jakarta and frequently called Salemba Prison , currently the number of it's inmates is already overcrowded by four folds of it's normal capacity, Therefore it can cause inconvenience to the inmates who are serving their respective sentences . This poor condition can spark diction of different interest among the prisoners in order to maintain themselves or their groups.While spending their time to serve their punishment , a number problems may emerge the so-called sub prison-culture in the form of suppression and exploitation by the strong groups against the individual or minority groups within the prison, which surely will cause the insecurity . It will also lead to the break-up of the friendship ness among the inmates themselves.This evaluation is trying to reveal the forms and factors that cause the worsening security condition and the anticipation measures that have been taken by the Salemba State Prison Official to overcome such poor situation in order to apply a proper security anticipation measures at the State Prison Class I.Based on this research result, it reveals some forms of riots sparked by the prisoners due to which is due to the suppression and exploitation against individual inmate or group of inmates, which also emerge due the different cultural background of the prisoner or group of prisoners, that eventually ignites cultural conflicts among the inmates.The author have some suggestions as to where to place the prisoner and the inmates under their respective tribal background and region of their origin in order to to reduce the risk of riots at Salemba State Prison class I."

"Aplikasi Pendaftaran Antrean Paspor Online (APAPO) merupakan inovasi pelayanan keimigrasian yang dilakukan oleh Direktorat Jenderal Imigrasi untuk mengatasi permasalahan layanan paspor di Indonesia. Kantor Imigrasi Kelas I Khusus Jakarta Selatan merupakan Unit Pelaksana Teknis dari Direktorat Jenderal Imigrasi yang bertugas untuk melaksanakan pelayanan paspor di Jakarta Selatan. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan pendaftaran paspor online oleh pengelola dan pengguna di Kantor Imigrasi Kelas I Khusus Jakarta Selatan dengan menggunakan metode survei dan wawancara mendalam. Penelitian ini menggunakan penggabungan antara model kesuksesan sistem informasi DeLone & McLean dan COBIT 4.1. Hasil penelitian menunjukan bahwa APAPO mendapatkan hasil yang positif pada indikator model kesuksesan sistem walaupun terdapat kendala saat aplikasi digunakan. Sementara itu, Kantor Imigrasi Jakarta Selatan telah berhasil memenuhi semua indikator dalam tata kelola pelayanan paspor yang baik dan dapat mengatasi hambatan-hambatan yang dihadapi oleh masyarakat dengan terus melakukan beberapa inovasi layanan paspor, terbukti dengan diraihnya predikat Wilayah Birokrasi Bersih dan Melayani dari Kemenpan RB. Maka, dilihat dari semua indikator yang terpenuhi dan kemampuan Kantor Imigrasi Jakarta Selatan dalam mengatasi hambatan-hambatan, dapat disimpulkan bahwa hal-hal tersebut dapat membuat Kantor Imigrasi Kelas I Khusus Jakarta Selatan memiliki pelayanan yang berkualitas baik sehingga dapat menjadi percontohan bagi kantor imigrasi lainnya.

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The Online Passport Queue Registration Application is an immigration service innovation carried out by the Directorate General of Immigration to address passport service problems in Indonesia. The South Jakarta Immigration Office is a Technical Implementation Unit of the Directorate General of Immigration whose task is to carry out excellent passport services in South Jakarta. This study aims to analyze the quality of online passport registration services by managers and users at the South Jakarta Immigration Office using quantitative method through questionnaires and qualitative method through in-depth interviews. This study utilizes a combination of DeLone & McLean's information system success theory and COBIT 4.1. The result showed that the application had positive results in DeLone & McLean's theory even though there were major obstacles. Meanwhile, the South Jakarta Immigration Office has succeeded in fulfilling all indicators in COBIT 4.1, overcome the obstacles by doing several passport service innovations, as evidenced by the achievement of the title of Clean and Serving Bureaucratic Area from the Ministry of State Apparatus Empowerment and Bureaucratic Reforms. It can be concluded that the efforts can improve South Jakarta Immigration Office's service have that could become a model for other immigration offices in Indonesia."

"Latar belakang pemilihan judul diatas didasarkan pada adanya penurunan kinerja petugas di RUTAN Klas I Jakarta Pusat yang diindikasikan diakibatkan oleh gaya kepemimpinan dan budaya organisasi yang kurang kondusif. Tujuan penelitian ini adalah untuk mengetahui pengaruh Gaya Kepemimpinan(X1) dan Budaya Organisasi (X2) terhadap Kinerja Petugas (Y) di Rumah Tahanan Negara Klas I Jakarta Pusat. Dalam penelitian ini penulis menguji tiga hipotesis yaitu tentang pengaruh positif antara gaya kepemimpinan terhadap kinerja petugas, Pengaruh Budaya Organisasi terhadap Kinerja dan Pengaruh antara Gaya Kepemimpinan dan Budaya Organisasi terhadap Kinerja Petugas. Populasi yang diteliti adalah petugas Rumah Tahanan Klas I Jakarta Pusat sebanyak 336 orang, dan sampel yang diteliti adalah 78 orang. Instrumen penelitian dalam bentuk kuesioner dengan menggunakan skala likert 1-5. Dari hasil penelitian ini didapatkan data bahwa Gaya Kepemimpinan dan Budaya Organisasi mempunyai pengaruh yang signifikan terhadap kinerja petugas di Rumah Tahanan Klas I Jakarta Pusat.

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The background of the title above was based on the existence degredation of staff performance at First Detention Centre of Central Jakarta, which is indentified caused by the reseach lack ondusiveness of leadership form and organizational culture. The Purpose of this reseach is to find out the effect leadership form (X1) and organization culture (X2) on staff performance (Y) at First Detention Centre of Central Jakarta. Three hypotheses analyzed by the reseach in this reseach, those are the positive effect of Leadership Form on Staff?s Performance, the effect of Organizational Culture on Performance and the effect Leadership Form and Organizational Culture on Staff?s Performance. As population of this reseach were staffs of First Detention Centre of Central Jakarta sum as 336 person, and of sample were 78 person. The instrument used was queshioner with scale of 1-5. The result that Leadership Form and Organizational Behavior have significant effect on staff performance at First Detention Centre of Central Jakarta, gained from the result of this reseach."

"Persaingan di antara industri jasa pelayanan kalibrasi saat ini semakin meningkat. Hal ini salah satu disebabkan adanya kebijakan pemerintah di bidang penerapan Sistem Standarisasi dan Pengawasan SNI, sehingga memberikan peluang kepada pihak lain di luar instansi pemerintah untuk lebih terlibat dalam penerapan Sistem Standarisasi tersebut. Pihak lain di luar instansi pemerintah misalnya Perusahaan-perusahaan milik pemerintah (BUMN) ataupun perusahaan swasta murni baik perusahaan dalam negeri ataupun luar negeri. Persaingan antar perusahaan-¬perusahaan tersebut ikut memperebutkan pasar yang sudah ada, sehingga produsen/pemberi jasa kalibrasi akan bersaing baik dalam harga maupun kualitas yang harus di berikan kepada pelanggan.Di samping itu, makin meningkatnya pengetahuan dan tuntutan pembeli menyebabkan posisi pertawaran pembeli menjadi lebih kuat dibanding produsen. Hal ini menuntut produsen untuk terus berusaha mencari cara agar pembeli tetap masih bisa dipengaruhi. Salah satu cara untuk mempengaruhi pembeli dapat dilakukan dengan menerapkan strategi mute, yaitu membuat mutu produkljasa yang sesuai dengan harapan pembeli atau bahkan melebihi harapan pembeli, sehingga pembeli menjadi loyal dan tidak berpaling ke produsen lain. Untuk dapat menghasilkan mutu produk/jasa yang memiliki daya saing, diperlukan suatu sistem untuk memenangkan persaingan. Perusahaan dituntut untuk memberikan kualitas pelayanan yang baik dan kepuasan kepada pembeli/pelanggan. Salah satu cara Balai Kalibrasi Dit. PPMB dalam memberikan pelayanan yang baik adalah dengan Sistem Manajemen Mutu yang saat ini banyak diadopsi adalah ISO 17025. Hal ini yang mendorong penulis untuk mengadakan penelitian mengetahui kualitas jasa pelayanan kalibrasi Balai Kalibrasi Dit. PPMB yang mengacu pada model SERVQUL-nya Zeithaml, Parasuraman dan Berry meliputi dimensi : reliability, assurance, tangible, emphaty serta responsiveness.Adapun tujuan penelitian ini adalah untuk menjelaskan pengaruh kualitas pelayanan kalibrasi terhadap keunggulan daya saing. Penelitian dilakukan di Balai Kalibrasi Dit. PPMB Departemen Perdagangan Jakarta. Penelitan dilakukan dengan cara metode survey lapangan. Survey lapangan dilakukan untuk mengetahui persepsi pelanggan, yaitu dengan memberikan pertanyaan terstruktur (kuesioner) yang berkaitan dengan penilaian responden atas diterapkannya sistem pelayanan kalibrasi oleh Balai Kalibrasi Dit. PPMB yang berhubungan dengan penilaian terhadap kualitas pelayanan kalibrasi dan keunggulan daya saing.Untuk mengetahui hubungan sebab akibat antara kualitas pelayanan kalibrasi, keunggulan daya saing, dilakukan penelitian yang bersifat ekplanatif yaitu dengan menguji sainpai seberapa jauh pengaruh hubungan di antara variabel variabel tersebut. Pengujian pengaruh variabel kualitas pelayanan kalibrasi terhadap keunggulan daya saing digunakan analisis korelasi yang langsung diolah dengan Program Statistical Package for Social Science (SPSS 12.0) yang sudah terintegrasi pada komputer sehingga diperoleh koefisien korelasi dan pengujian signifikansi statistik.Dari hasil pengolahan data secara statistik melalui proses komputasi mengenai pengaruh kualitas pelayanan kalibrasi terhadap keunggulan daya saing menghasilkan koefisien korelasi (R) sebesar 0,920 menunjukkan adanya hubungan yang kuat antara kualitas pelayanan kalibrasi dengan keunggulan daya saing. Hal ini menunjukkan bahwa kualitas pelayanan kalibrasi berpengaruh secara signifikan terhadap terhadap keunggulan daya saing.

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The competition among calibration service industries currently has increased. One of the reasons why it happens is the existence of the government policy in the implementation of SNI (Industrial National Standard) Standardization and Control System which makes it possible for other parties outside the government institutions to be more involved in the Standardization. System implementation. The examples of other parties outside the government institutions are state-owned companies (BUMN) or private companies, both domestic and international companies. The competition among companies has resulted in the struggle to penetrate the existing market; as a result, the producer/provider of calibration service will compete both in price and in quality which they offer to the customers.

In addition, the increasing buyer's knowledge and demand has caused their bargaining position to become stronger than the producer's. Consequently the producers have to do their best to find a way in order that the buyer can still be influenced. One way to influence buyer can be conducted by applying the quality strategy, that is to make the quality of the product/service match with or even exceeds the buyer's expectation; as a result the buyer becomes loyal and not switch to other producers.

To be able to produce competitive product/service quality, a system is required to win the competition. Companies are required to give good service quality and satisfaction to customers. One way that the Calibration Center - Directorate of Commodity Quality Supervision and Control can give good service is with Quality Management System, such as ISO 17025, which is currently adopted by many companies. It is for this reason that the writer conducts a research to discover the service quality of the Calibration Center - Directorate of Commodity Quality Supervision and Control, with reference to SERVQUL model of Zeithaml, Parasuraman and Berry, which covers the dimensions of reliability, assurance, tangible, empathy and responsiveness.

The objective of this research is to explain the effects of the quality of calibration service on the competitive advantage. The research is conducted at the Calibration Center - Directorate of Commodity Quality Supervision and Control, the Ministry of Trade, Jakarta. The research is conducted by means of field survey method. The field survey is conducted to find out the customer's perception, by giving structured questions (questionnaire) related to the respondent's evaluation on the implementation of the calibration service system by the Calibration Center - Directorate of Commodity Quality Supervision and Control, which is connected with the evaluation on the quality of calibration service and the competitive advantage.

To find out about the cause and effect relation between the quality of calibration service and the competitive advantage, a research is conducted which is explanative in larure. i.e. by testing the extent of the effect of the correlation between the variables. The testing of the effect of the variable of calibration service quality on the competitive advantage is conducted by means of the direct correlation analysis which is processed with the Program of Statistical Package for Social Science (SPSS 12.0) integrated with the computer so that the correlation coefficient is obtained and the statistical significance testing can be conducted.

From the result of the statistical data processing through the computation process on the effect of the quality of calibration service on the competitive advantage, the correlation coefficient (R) is obtained equal to 0.920 indicating the existence of strong correlation between the quality of calibration service and the competitive advantage. It shows that the quality of calibration service has a significant effect on the competitive advantage."

"Meningkatnya jumlah penyalahgunaan narkoba suntik di dunia dan khususnya di Indonesia telah turut juga meningkatkan jumlah tahanan dan narapidana di RUTAN Klas I Jakarta Pusat. Intansi RUTAN yang seharusnya menjadi tempat sementara dalam proses sistem pidana terpadu dan tempat menjalani pidana justru mendapat permasalahan baru yakni penyalahgunaan narkoba suntik yang dinakan secara bergantian di kalangan tahanan dan narapidana sehingga bahaya yang ditimbulkannya sangat tinggi seperti penyebaran berbagai penyakit berbahaya seperti Hepatitis, TBC, HIV/AIDS dan lainnya yang harus segera di tanggulangi.Permasalahan yang diangkat dalam penulisan tesis ini adalah bagaimana penanggulangan penyalahgunaan narkoba suntik di kalangan tahanan dan narapidana RUTAN Klas I Jakarta Pusat saat ini?, apa saja kendala-kendalanya? dan bagaimana jejaring kerjasama RUTAN Klas I Jakarta Pusat dengan pihak-pihak terkait dalam penanggulangan penggunaan narkoba suntik dikalangan tahanan dan narapidana saat ini?Dari hasil penelitian yang dilakukan dihasilkan temuan bahwa penanggulangan narkoba suntik yang dilakukan oleh intansi Rutan baru sebatas peanggulangan secara preventif dan refresif belum ada suatu treatmen khusus yang diterapkan, adapun strategi pendekatan penanggulangan baru sebatas suply reduction dan demand reduction belum ada porgram harm reduction. Penanggulangan penyalahgunaan narkoba suntik ini belum optimal karena adanya berbagai kendala seperti petugas dari segi kualitas maupun kuantitas kurang, sarana dan prasarana kurang, jumlah tahanan dan narapidana yang terus meningkat sehingga menimbulkan padatnya hunian, belum adanya dana operasional untuk penanggulangan narkoba, adanya stigma negatif bagi para penyalahguna narkoba dan mantan narapidana dan partisipasi dari masyarakat kurang, belum adanya aturan hukum, serta kurangnya kerjasama lintas sektoral dalam upaya penanggulangan penyalahgunaan narkoba suntik.Dari pembahasan terhadap hasil penelitian disimpulkan, 1) Penanggulangan penyalahgunaan narkoba suntik yang dilakukan intansi RUTAN Klas I Jakarta Pusat belum optimal, 2) Adanya kendala-kendala yang dimiliki 3) dan belum optimalnya kerjasama lintas sektoral dalam upaya penanggulangan penyalahgunaan narkoba suntik. Hasil penelitian menyarankan suatu model perencanaan strategis yang komprehensif dalam upaya penanggulangan penyalahgunaan narkoba suntik di kalangan tahanan dan narapidana RUTAN Klas I Jakarta Pusat.

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The increasing of injecting drugs abuse in the world, especially in Indonesia has increase the amount of the prisoners in the First Class State Detention House of Central Jakarta. The Detention House Institution which intended to be the temporary place for the criminal synthesis system process and as the wolk on sentence place, on the contrary gets new problem as injecting drugs abuse which the injection is being used among the user ?the prisoners- so it caused a huge danger such as Hepatitis, TBC, HIV/AIDS and so on that has to be solved as soon as possible.The problem that is brought up into the thesis is how to cope the injecting drugs abuse among the prisoners of the First Class State Detention House of Central Jakarta presently, including the obstacles and the networking of the Detention House with the concerned parties in terms of the cope of the injecting drugs abuse among the prisoners.From the result of the research that has been done shows that the cope of the injecting drugs abuse in the First Class State Detention House of Central Jakarta was only on the preventively and repressively and not yet have a special treatment which is applied. Therefore the strategy of the cope is only supply reduction and demand reduction and not yet harm reduction program. The cope of the injecting drugs abuse is not as optimal as expected because of many obstacles, such as the quality and the quantity of the officers themselves, the limited facilities, the increasing amount of the prisoners which caused overcapacity, the un-available operational fund for drugs prevention, the negative stigma to the drugs users as well as to the prisoners, the less of participation of the community, the un-availability of law, the less of the multi-sector cooperation in terms of the cope of the injecting drugs abuse.From the result of the research can be concluded that: 1) The cope of the injecting drugs abuse in the First Class State Detention House of Central Jakarta is not maximum yet, 2) A lot of problems which are faced, 3) The networking for the cope of the injecting drugs abuse is not maximum yet. And finally, the result of the research suggested a model of a comprehensive strategic planning in terms of the cope of the injecting drugs abuse among the prisoners of the First Class State Detention House of Central Jakarta."