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"Pelayanan rujukan sebagai salah satu strategi pemerintah dalam memberikan pelayanan kesehatan secara berjenjang sudah dikembangkan lebih 30 (tiga puluh) tahun yaitu sejak dikeluarkannya keputusan Menteri Kesehatan nomor 032/Birhub/1972 tentang Sistem Rujukan (Referral System) temyata belum dapat berjalan sebagimana mestinya. Hal ini dapat dilihat dari indikator tenaga kesehatan dimana rasio jumlah tenaga kesehatan dibandingkan jumlah penduduk yang masih rendah. Seperti rasio dokter terhadap penduduk 1:5000, perawat 1.2850 dan bidan 1.2500 (Depkes, SKN, 2004).Indikator penting lainnya adalah jumlah sarana kesehatan sebagai pelaksana rujukan yang belum Memadai. Jumlah Puskesmas di Indonesia sebanyak 7.237 unit, Puskesmas Pcmbantu scbanyak 21.267 unit, Puskesmas Kel'ua r g sebanyak 6.392 unit, rumah sakit 1.215 unit sementara jumlah penduduk Indonesia sebanyak 201.701537 (BPS 2001). Kedua indikator tersebut tentunya memerlukan p~rhatian untuk diperkecil kesenjangannya karena sangat berpengaruh terhadap mute (quality), keterjangkauan (affordability) dan keterc.apaian (accessibility) pelayanan rujukan.Permasalahan yang diajukan untuk dilakukan penelitian adalah ingin mengetahui faktor-faktor yang berhubungan dengan terlaksananya rujukan yang efektif di RSUD Cianjur dilihat dan aspek pengirim rujukan yaitu masalah sarana, petugas kesehatan dan prosedur rujukan. Aspek keterjangkauan (affardibiliv) meliputi masalah penghasilan pasien, pola bayar dan biaya pelayanan. Aspek ketercapaian (accessibility) meliputi masalah jarak, waktu, kendaraan dan biaya transportasi dan aspek mute (quality) pelayanan peneri a rujukan meliputi masalah keadaan fisik yang dapat dirasakan langsung dan nyata (tangible) dan empati (empathy).Penelitian yang dilakukan menggunakan pendekatan kuantitatif dengan rancangan Crass-Sectional yaitu mempelajari dinamika korelasi antara faktor-faktor resiko dengan efek, variabel-variabel yang terrnasuk faktor resiko dan efek diobservasi secara sekaligus dan bersamaan selama satu bulan sejak tanggal 28 Juni sampai dengan 27 Juli 2004 di Unit Rawat .nap dan Rawat Jalan RSUD Cianjur Jawa Barat dengan pengumpulan data menggunakan instrunien kuesioner clan telaah dokumen.Populasi adalah seluruh pasien rujukan dan Puskesmas yang dirawat di 12SUD Cianjur dan sampelnya sebanyak 96 orang dengan kriteria pasien mampu menjawab pertanyaan dan bersedia men jawab tanpa ada unsur paksaan.Dan hasil penelitian diperoleh gambaran bahwa dan sampel 96 orang terdapat 54 prang (56,3% pasien beranggapan bahwa peiayanan rujukan di RSUI) Cianjur sudah efektif, sedangkan 42 orang lainnya (43,7 %) beranggapan pelayanan rujukan belum efektif. Ke mudiain terdapat hubungan yang bermakna antara sarana, tenaga kesehatan, prosedur rujukan, penghasilan pasien, pola hayar, biaya pelayanan, jarak, waktu yang ditempuh pasien, bukti langsung dan nyata daa empati petugas terhadap terlaksananya rujukan yang efektif di RSUD Cianjur.Dan variabel-variabel yang mempunyai huhungan bermakna dengan variabel terikat, terdapat variabel independen yang paling dominan berhubungan dengan variabel terikat yaittu variabel sarana.Berdasar basil penelitian maka saran yang diajukan peneliti dan aspek sarana berupa audit kelengkapan sarana di Puskesmas oleh Dinas Kesehatan Kabupaten Cianjur serta menambah kelengkapan penunjang seperti peralatan komunikasi dan ambulans, dari aspek prosedur berupa membuat aturan tertuiis mengenai prosedur penanganan rujukan dan mensosialisasikan kepada petugas serta menyempumakan prosedur pencatatan dan pelaporan, dan aspek bukti fisik berupa penambahan sarana tempt duduk dan dan aspek empati berupa peningkatan kemampuan komunikasi petugas melalui pelatihan customer service.

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Analyze Factors Which Deal With The Reference Effectiveness In UD Regency of Cianjur 2004Strive to improve the awareness, willingness and healthy life ability for every people to be existed by degree of optimal health by majoring healthy behavior and in healthy environment, owning ability to reach the certifiable health service fairly and flatten at five the last year experience of the challenge which enough heavily.

Reference service as one of governmental strategy in giving gradually health service have been developed more 30 years since releasing of Health Minister Decree of 032Birhub11972 about Reference System in the reality not yet ambulatory. This matter is visible from indicator of health energy where ratio sum up the health worker compared to population amount which still lower. Like doctor ratio to population 15000, nurse 1:2850 and midwife 1:2600 (Depkes, SKN, 2004).

Other important indicator is amount of health medium as reference executor which not yet adequate. Sum up the puskesmas in Indonesia as much 7.237 unit, ministrant puskesmas as much 21.267 unit, puskesmas circle as much 6.392 unit, hospital 1.215 unit whereas amount of Indonesia resident as much 201.703.537 (BPS 2001). Both of indicators need the attention to be minimized its difference because having an effect on quality, affordability and accessibility of reference service.

Problems raised to be conducted by a research is wishing to know the factors which deal with executing of effective reference in RSUD Regency of Cianjur seen from aspect of reference consignor that is medium problem, worker of health and reference procedure. Aspect of affordability cover the problem of patient income, pattern of paying and service expense. Aspect of accessibility cover the problem of distance, lime, vehicles and expense of transportation and quality aspect of reference receiver cover the real and direct evidence (tangible), responsiveness and empathy_

Research done use the quantitative approach with the device Cross-Sectional that is learn the correlation dynamics between risk factors with the effect, variables which is the inclusive of factor of risk and observation effect at once and at the same time during one month from 28 June up to 27 July 2004 in Unit Take care of to Lodge and Take Care Of RSUD Regency of Cianjur West Java with the data collecting use the instrument questioner and analyze document

Population is entire of reference patient from puskesmas which taken care of RSUD Regency of Cianjur and its sampling as much 96 people with the patient criterion able to reply the question and ready to reply without constraint element_

Description from each accurate to be researched variable conducted by analysis univariate and for knowing link of dependent variables with the independent variable done bivariate analysis through test of statistic Chi Square because data in this research in the form of categorical data Later done analysis multivariate by using doubled test regretion logistics to know the most dominant independent variable relate to the dependent variable.

From research result obtained description that from sampling 96 people of 54 people (56,3%) patient of opinion that reference service in RSUD Regency of Cianjur have effective, while its 42 others (43,7 %) of opinion reference service not yet effective. Later there are relation of meaning among medium, health energy, reference procedure, patient production, pattern of paying, service expense, distance, time, real and direct evidence and worker empathy to executing of effective reference in RSUD Regency of Cianjur.

From variable having relation of meaning with the dependent variable, there are most dominant independent variable relate to the dependent variable that is medium variable.

Based on research result hence suggestion raised by researcher from medium aspect in the form of assessment of medium equipment in puskesmas by Public Health Service of Regency of Cianjur and also add the supporter equipment like equipments of communications and ambulance, from procedure aspect in the form of making order written to hit the procedure of reference handling and socialize to worker and also complete the procedure of record-keeping and reporting, from aspect of physical evidence in the form of addition of seat medium and from empathy aspect in the form of make-up of ability of worker communications through training of customer service."

"Rumah sakit Omni Medical Centre merupakan rumah sakit swasta yang terletak di Pulo Mas Jakarta Timur. Salah satu usaha rumah sakit dalam menjalin hubungan yang kuat dengan pelanggan adalah melalui program rujukan dari dokter praktek swasta. Dokter Praktek Swasta { DPS ) yang dimaksud di sini adalah dokter praktek umum yang berpraktek dalam radius 7 km dari rumah sakit dan terdaftar sebagai dokter referral di bagian pemasaran RS Omni Medical Centre. Dari data jumlah rujukan dari dokter praktek swasta tahun 2000 didapatkan hasil bahwa jumlah rujukan pasiennya cenderung konstan dan ditambah dengan wawancara dari direksi RS mengenai jalannya program rujukan selama ini yang kurang berkembang, pihak rumah sakit merasa perlu untuk melakukan perubahan dengan terlebih dahulu mengetahui faktor-faktor yang mempengaruhi rujukan dari dokter praktek swasta ke RS Omni Medical Centre. Dengan demikian masalah dalam penelitian ini adalah belum diketahuinya faktor-faktor yang mempengaruhi rujukan dari DPS ke RS Omni Medical Centre. Adapun tujuan dari penelitian ini adalah mengetahui faktor-faktor yang mempengaruhi rujukan dari DPS ke RS Omni Medical Centre. Penelitian ini merupakan penelitian deskriptif analitik dengan pendekatan kuantitatif dan kualitatif Pengumpulan data primer dilakukan melalui wawancara terpimpin terhadap 80 orang responden dan wawancara mendalam terhadap 10 orang informan. Sementara data sekunder adalah laporan bulanan dan tahunan rumah sakit. Hasil penelitian kuantitatif menunjukkan bahwa faktor yang berpengaruh pada rujukan dari dokter praktek swasta adalah penghasilan, waktu tempuh dari tempat praktek ke RS dan pengalaman merujuk sebelumnya. Pengalaman merujuk sebelumnya merupakan variabel yang memiliki hubungan terkuat dengan rujukan. Hasil penelitian kualitatif menggambarkan ketidakpuasan para dokter terhadap pelayanan yang dberikan oleh rumah sakit, pembinaan dari pihak pemasaran dan besarnya sharing profit. Disimpulkan bahwa variabel yang mempengaruhi rujukan dari dokter praktek swasta ke rumah sakit adalah penghasilan, waktu tempuh dari tempat praktek ke RS dan pengalaman merujuk sebelumnya. Pengalaman merujuk sebelumnya merupakan variabel yang memiliki hubungan terkuat dengan rujukan. Untuk meningkatkan rujukan dari dokter praktek swasta diperlukan adanya koordinasi pihak-pihak di dalam rumah sakit yang terkait dengan rujukan, perbaikan layanan, pembinaan dari pihak pemasaran yang lebih intensif, perbaikan fasilitas parkir dan peningkatan besarnya sharing profit. Saran yang diusulkan adalah dilakukannya koordinasi antara pihak-pihak yang terkait program rujukan melalui rapat rutin bulanan yang membahas masalah-masalah yang ada, pemasaran internal agar karyawan mengetahui pentingnya program rujukan, perbaikan layanan melalui peningkatan pengetahuan, sikap dan perilaku para pemberi layanan mengenai pelayanan yang berorientasi pelanggan, alternatif valet parking di RS, perlunya perekrutan staf khusus untuk mengadakan pembinaan secara rutin terhadap para dokter praktek swasta, sosialisasi value RS, penggolongan dokter berdasarkan kategori loyalist - splitter - excellent prospect - poor prospect, pengkajian ulang terhadap besarnya sharing profit yang dapat dberikan pihak rumah sakit, serta penelitian lanjutan di bidang rujukan dengan menggunakan variabel VALS ( Values and Life Style ).

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Factors Analysis which Related to Referral of Private Practiced Doctor Near Omni Medical Center to Omni Medical CenterOmni Medical Center Hospital is a private hospital Iocated at Pula Mas, East of Jakarta. One of hospital attempt to improve strong relation with its patience is through a referral program of Private Practiced Doctor near hospital area. Private Practiced Doctor (PPD) can be categorized as general practitioner doctors who practice within 7 km radius from the hospital and registered as referral doctor at Omni Medical Center Hospital Marketing Department.

From year 2000 data of Private Practiced Doctor Referral and interview result from hospital board of director, can be concluded that referral number tend to be constant and showed no significant improvement. Based on the fact, hospital management is willing to improve the number by identifying Private Practiced Doctor referral factors to Omni Medical Center Hospital. Further, this Thesis is covering identification and analysis of those factors.

Thesis Objective is to identify Private Practiced Doctor referral factors to Omni Medical Center Hospital. There fore, this thesis is a research report of problem analytical description with qualitative and quantitative approaches. Primary data collection is performed through guided interviews toward 80 respondents and depth interviews toward 10 informers, while secondary data is obtained from hospital monthly and yearly reports.

Quantitative results shows that the most determining factors toward Private Practiced Doctor referral number to Omni Medical Center Hospital is Private Practiced Doctor previous referral experiences. Qualitative results also shows Doctor unsatisfaction toward: hospital services, hospital marketing department lack of concern to create strong ties with private practiced doctor and hospital sharing profit magnitude.

Further this thesis concludes that in order to improve referral from Private Practiced Doctor to Omni Medical Center Hospital, hospital management is required to perform coordination with all entities that are connected toward referral program, services improvement, improvement from marketing department toward creating a stronger ties with Private Practiced Doctor, improvement of parking facility and improvement of hospital sharing profit magnitude.

This thesis is also proposing suggestion to perform coordination with all referral program connected entities through a monthly regular meeting. On which such meeting can be conducted with topics of discussion regarding current matters and issues, closed monitoring toward improvement of professionalism attitude of practitioner and staff based on customer orientation frame, hospital valet parking services, needs and urgency of special task staff recruitments toward improvement of ties with Private Practice Doctors, hospital value socialization, Private Practiced Doctor categorized as loyalist - splitter - excellent prospect - poor prospect, re-evaluation of hospital sharing profit magnitude of Private Practice Doctors referrals and also further studies on referrals with VALS ( Values and Life Style ) variables."

"RSUBY sebagai institusi pemberi Iayanan kesehatan dituntut untuk mengupayakan pemanfaatan setiap fasilitas layanan yang dimiliki secara optimal agar dapat tetap survive dalam situasi yang cukup kompetitif seperti sekarang ini. Salah satu fasilitas layanan yang penting adalah apotek, selain karena keberadaannya dibutuhkan untuk dapat memenuhi seluruh kebutuhan obat pasien, bila dikelola dengan baik, apotek akan menjadi salah satu sumber penghasilan bagi rumah sakit yang bersangkutan. Adanya kesenjangan yang cukup menyolok antara jumlah lembar resep penderita rawat jalan di RSUBY dengan jumlah lembar resep yang dilayani depertemen farmasi akan berpengaruh terhadap kelancaran layanan dan sekaligus mengurangi kesempatan menambah penghasilan bagi RSUBY. Untuk dapat mengoptimalkan peran apotek dalam rangka meningkatkan pendapatan rumah sakit perlu dilakukan penelitien survei dengan analisis kuantitatif dibantu dengan perhitungan statistik.Tujuan penelitian ini adalah untuk memperoleh gambaran tentang faktor-faktor yang berhubungan dengan keputusan pasien dalam pembelian obat di apotek. Pengumpulan data dilakukan secara survei dengan bantuan kuesioner, besar sampel 105, terhadap pasien poli anak dipilih sebagai responden, dihitung dengan p = 0,5; Cl = 95%. Analisis data yang digunakan analisis univariat dan bivariat.Dan hasil penelitian didapatkan responden yang berobat ke RSUBY adalah bukan pegawai negeri sipil, bertempat tinggal dekat, berpendidikan rendah, berpenghasilan rendah, membayar sendiri, berpersepsi biaya obat murah, berpersepsi obat lengkap, berpersepsi lama terhadap kecepatan pelayanan, berpersepsi tidak nyaman terhadap ruang tunggu, dan mengetahui adanya layanan apotek lain disekitar RSUBY. Penelitian ini menyimpulkan bahwa dari 10 variabel babas yang diteliti, terdapat 3 variabel (persepsi tentang ketersediaan obat, persepsi kecepatan pelayanan petugas, dan pengetahuan tentang adanya layanan apotek lain) yang terbukti mempunyai hubungan bermakna secara statistik dengan keputusan pembelian obat di departemen farmasi di SUBY.

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Related Factors to the Decision Of Outpatients Associated with Purchasing of Medicines in Pharmaceutical Departement at Bhakti Yudha Public Hospital, 2001The Bhakti Yudha Public Hospital as a service provider is demanded to cany out optimally the use of it's every service facility In order to survive in the current competitive situation. One of the prospective service facilities Is pharmacy departement. Beside to fulfil the whole medicine needed by the patient, if it is well managed, the pharmacy departement could become one of the profit centers of the hospital. The sharp gap between the number of the out-patients prescriptions of the Bhakti Yudha Public Hospital and the number of prescriptions served by the pharmaceutical departement will affect the level of services as well as reducing the opportunity to Increase the Income. In order to optimize the role of pharmaceutical departement to increase revenue of the hospital, a research needs to be done with quantitative analysis by using statistics program analysis.The objective of this research Is to obtain a description on the related factors to the decision of outpatients associated with purchasing of medicines in pharmaceutical departement . The reseach is using survei approach, data collection process is using queslonnaire which were directly asked to respodents, sampel size of 105 and p = 0,5; CI = 95%, Data analysis used are univariate and bivariate.The research has shown that respondents who are come to hospital are having non goverment employes, having residences close by hospital, having low education, having low income, self payment of medicine, having perception that medicine is cheap, having perception that the medicine is available, having perception that quality of service is bed, having perception that waiting room is uncomfortable, and understand that there are pharmacies located surrounding the Bhakti Yudha Public Hospital. The results of this research show that 7 out of 10 variables have no significant statistical relationship with the utilization of pharmaceutical departement."

"[ABSTRAKProduktivitas pegawai menjadi pusat perhatian meningkatkan kinerja yangmempengaruhi efesiensi dan efektifitas organisasi. Analisis yang lebihmengkonsentrasikan pada kinerja, akan lebih memberikan penekanan pada faktorutama antara lain adalah motivasi kerja pegawai. Penelitian bertujuan untukmengetahui hubungan antara karakteristik pegawai tetap, faktor satisfiers danfaktor dissatisfiers terhadap motivasi kerja pegawai tetap di Rumah Sakit UmumDaerah Kabupaten Penajam Paser Utara.Penelitian dilakukan pada Mei hingga Juni 2014 menggunakan instrumenkuesioner dengan pertanyaan tertutup. Analisis dilakukan pendekatan kuantitatifdengan desain studi cross sectional. Sampel dari penelitian adalah 138 orang dari181 total populasi. Hasil penelitian ini menunjukkan bahwa sebanyak 57,2%responden memiliki motivasi kerja kurang baik, dan 42,8% responden memilikimotivasi kerja baik, serta variabel yang paling dominan dengan motivasi kerjaadalah variabel keamanan kerja.Disarankan Rumah Sakit memiliki kebijakan khusus tentang keamanankerja pegawai tetapnya seperti mengadakan transportasi antar jemput karyawan,rutin melakukan pemeriksaan kesehatan pegawai tetapnya dan mengkalibrasialat-alat kesehatan di Rumah Sakit Umum Daerah Kabupaten Penajam PaserUtara.ABSTRACTEmployee productivity becomes the center of attention for improving theperformance of which affects the efficiency and effectiveness of the organization.The analysis will concentrate on the performance, will give more emphasis on themajor factors include employee motivation. The study aims to determine therelationship between the characteristics of a permanent employee, factorssatisfiers and dissatisfiers factors on employee motivation remains in DistrictGeneral Hospital North Penajam Paser.The study was conducted in May and June 2014 using a questionnaire withclosed questions. Analyses were performed quantitative approach with a crosssectionalstudy design. The sample of the study was 138 from 181 people of thetotal population. The results of this study indicate that as many as 57,2% ofrespondents have less motivation to work better, and 42,8% of respondents have agood motivation to work, as well as the most dominant variable with a variablework motivation is job securityHospitals are advised to have a specific policy about job security aspermanent employees holding shuttle transportation employees, routine healthcheck and calibrate its permanent employee health equipment in the DistrictGeneral Hospital North Penajam Paser;Employee productivity becomes the center of attention for improving theperformance of which affects the efficiency and effectiveness of the organization.The analysis will concentrate on the performance, will give more emphasis on themajor factors include employee motivation. The study aims to determine therelationship between the characteristics of a permanent employee, factorssatisfiers and dissatisfiers factors on employee motivation remains in DistrictGeneral Hospital North Penajam Paser.The study was conducted in May and June 2014 using a questionnaire withclosed questions. Analyses were performed quantitative approach with a crosssectionalstudy design. The sample of the study was 138 from 181 people of thetotal population. The results of this study indicate that as many as 57,2% ofrespondents have less motivation to work better, and 42,8% of respondents have agood motivation to work, as well as the most dominant variable with a variablework motivation is job securityHospitals are advised to have a specific policy about job security aspermanent employees holding shuttle transportation employees, routine healthcheck and calibrate its permanent employee health equipment in the DistrictGeneral Hospital North Penajam Paser, Employee productivity becomes the center of attention for improving theperformance of which affects the efficiency and effectiveness of the organization.The analysis will concentrate on the performance, will give more emphasis on themajor factors include employee motivation. The study aims to determine therelationship between the characteristics of a permanent employee, factorssatisfiers and dissatisfiers factors on employee motivation remains in DistrictGeneral Hospital North Penajam Paser.The study was conducted in May and June 2014 using a questionnaire withclosed questions. Analyses were performed quantitative approach with a crosssectionalstudy design. The sample of the study was 138 from 181 people of thetotal population. The results of this study indicate that as many as 57,2% ofrespondents have less motivation to work better, and 42,8% of respondents have agood motivation to work, as well as the most dominant variable with a variablework motivation is job securityHospitals are advised to have a specific policy about job security aspermanent employees holding shuttle transportation employees, routine healthcheck and calibrate its permanent employee health equipment in the DistrictGeneral Hospital North Penajam Paser]"

"Penelitian ini dilakukan untuk menganalisis faktor-faktor yang berhubungan dengan kinerja Petugas Laboratorium di Instalasi Patologi Klinik Perjan RS Kanker ?Dharmais". Latarbelakang permasalahan ini timbul karena hasil laboratorium Patologi Klinik di RS Kanker ,?Dharmais" dalam tiga tahun terakhir (2001--2003) cenderung meningkat, tetapi pencapaian perbulannya belum mencapai target terhadap rencana kerja tahunan per bulannya. Hal ini mungkin karena disiplin yang kurang, terlambat masuk, pulang cepat, pelayanan tidak prima, ruangan sering kosong, serta terjadinya waktu penyelesaian hasil pemeriksaan laboratorium lebih lama dari standar yang ditentukan.Penelitian ini bertujuan untuk mengetahui bagaimana kinerja petugas laboratorium dan faktor-faktor apa saja yang berhubungan dengan kinerja petugas laboratorium ditinjau dari karakteristik individu yang meliputi umur, jenis kelamin, tingkat pendidikan dan lama bertugas; karakteristik organisasi yang meliputi sumber daya, kepemimpinan, kedisiplinan, dan imbalan serta karakteristik psikologis yang meliputi motivasi, sikap dan pelatihan.Penelitian ini menggunakan metode kuantitatif dengan rancangan Cross Sectional. Pengumpulan data dilakukan dengan menggunakan kuesioner kepada seluruh petugas laboratorium di Instalasi Patologi Klinik Perjan RS Kanker ?Dharmais" sebanyak 33 orang sebagai total sampel, serta formulir isian sebagai alat pemantauan dan lembar pemeriksaan laboratorium, serta data sekunder berupa daftar absensi bulan Maret & April 2004 dan data penerimaan pendapatan pegawai (take home pay)Hasil analisis univariat menunjukkan bahwa petugas laboratorium yang mempunyai kinerja baik ada 13 orang (46%) serta yang kurang baik ada 15 orang ( 54%). Hasil analisis bivariat menunjukkan bahwa ada hubungan yang bennakna antara pendidikan dengan kinerja petugas laboratorium (p=),003, yaitu p<0,05)- Dimana 90% dari responden yang pendidikannya analis/SMA mempunyai kinerja yang kurang baik.Dari hasil penelitian ini maka disarankan dalam pengadan SDM Instalasi Patologi Klinik Perjan RS Kanker ,?Dharmais" dengan pendidikan minimal D3, dan untuk tenaga analis yang ada dianjurkan untuk mengikuti pendidikan berkelanjutan. Kemudian dipandang perlu dilakukan pelatihan yang berkesinambungan untuk meningkatkan kinerja dan mutu petugas. HasiI penelitian ini diharapkan dapat bennanfaat bagi pihak manajemen Perjan RS Kanker ?Dharmais" dalam meningkatkan kinerja petugas laboratorium di Instalasi Patologi Klinik.

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The Officer Performance Related Factors at Laboratory Pathology Clinic Installation of Pedal: "Dharmais" Cancer Hospital in 2004This research conducted to analyze the performance of Laboratory officers related factors at Pathology Clinic Installation Perjan "Dharmais" Cancer Hospital. This background problems arise from the laboratory result of Pathology Clinic in Dharmais Hospital " in three the last year (2001-2003) tending to increase, but its month attainment not yet reached goals to annual job plan per month. This matter probably because the lack of discipline, lateness, come home quickly, service is not be prima, and careless in filing the form.

The objective of this research is to know the performance of laboratory officer and any kind of factors that related to the performance of the officer that evaluated from individual characteristic covering age, gender, mount education and old undertake; organization characteristic covering resource, leadership, discipline, and the reward and also the psychological characteristic covering motivation, attitude and training.

This research use quantitative method with device of cross sectional. Data collecting conducted by using questioner to entire laboratory worker in Pathologic Clinic Installation as much 33 people as totalize sample, and also the stuffing form as a means of monitoring from sheet of laboratory inspection, and also data secondary in the form of list of absence of March & April 2004 and data of revenue of officer (take home pay)

Result of analysis univariat indicate that laboratory worker have good performance there 13 people (46%) unfavorable and also there is 15 people (54%). Result in bivariat analyze show that there is relation between education and performance of laboratory worker (p-3,003, that is p