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"Usaha penegakan hukum yang dilakukan Direktorat Jenderal Pajak diwujudkan dengan pemeriksaan. Pemeriksaan pajak mempakan kegiatan pelaksanaan penegakan hukum, agar peraturan yang dikeluarkan dapat dilaksanakan dengan baik. Tanpa pelaksanaan penegakan hukum akan menimbulkan ketidakadilan terhadap wajib pajak yang melaksanakan kewajiban perpajakannya dengan benar, hal ini sejalan dengan wewenang yang diberikan oleh undang-undang pada administrasi pajak.Penegakan hukum pajak dapat dilaksanakan dengan cara pemeriksaan, penyidikan dan penagihan. Oleh karena itu untuk meningkatkan efektifitas sistem perpajakan diperlukan pula adanya sistem pemeriksaan yang efektif. Sistem pemeriksaan pajak harus dapat mendorong kebenaran dan kelengkapan pelaporan penghasilan, penyerahan, pemotongan, pemungutan serta penyetoran pajak oleh Wajib Pajak.Pokok permasalahan penelitian ini adalah bagaimanakah pelaksanaan pemeriksaan pajak pada Kantor Pemeriksaan dan Penyidikan Pajak Jakarta Empat dan bagaimana peran pemeriksaan terhadap kepatuhan dalam pemenuhan kewajiban perpajakan serta menindaklanjuti hasil temuan pemeriksaan secara keseluruhan dalam rangka fungsi pemeriksaan dan penyidikan dimasa yang akan datang.Tujuan Penelitian ini yaitu menggambarkan dan menguraikan pelaksanaan pemeriksaan pajak pada Kantor Pemeriksaan dan Penyidikan Pajak Jakarta Empat. Menganalisis dan menjelaskan hasil pelaksanaan pemeriksaan pajak sebagai pelaksanaan dari tujuan pemeriksaan untuk menguji kepatuhan Wajib Pajak. Menjelaskan dan menguraikan langkah-langkah dalam upaya meningkatkan pemeriksaan dan penyidikan pajak di masa yang akan datang.Metodologi penelitian yang digunakan dalam penulisan tesis ini adalah metode deskriptif analisis, dengan teknik pengumpulan data berupa studi kepustakaan dan studi lapangan. Analisis yang dilakukan bersifat analisis kualitatif dan kuantitatif.Dari analisis tingkat kepatuhan pemenuhan kewajiban perpajakan dalam hal penyampaian SPT Tahunan maupun SPT Masa, diperoleh kesimpulan bahwa pemeriksaan berperanan positip atas peningkatan kepatuhan kewajiban penyampaian SPT-nya.Saran dalam penelitian ini adalah agar terhadap Wajib Pajak yang tidak pemah diperiksa selama 3 (tiga) tahun agar dilakukan pemeriksaan baik Pemeriksaan kantor maupun pemeriksaan Iapangan yang dilakukan oleh KPP setempat atau Karikpa Jakarta Empat, hal ini perlu dilakukan untuk meningkatkan tingkat kepatuhan Wajib Pajak.Hasil pemeriksan tersebut apabila sumir maka NPWP dan NPPKP Wajib Pajak harus segera dihapus dan dicabut, agar tidak disalahgunakan oleh pihak lain.Untuk melakukan pemeriksaan tersebut harus berdasarkan kriteria seleksi agar pemeriksaan yang dilakukan lebih efektif terutama apabila ada data informasi yang tersedia di bank data.

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Law enforcement conducted by Directorate General Tax Affairs is manifested by inspection. It is as any law enforcement activities in order that the legislations enactment may be realized soundly- Without any law enforcement it will no bring about law justice against tax payers who had conducted their tax payment in tnie, it is line with authority mandated by legislations against fiscal administrative.

Law enforcement may bc implemented by inspection, obligation and collection. Hence, it is necessary the effective inspection in order to increase affectivity of fiscal system. Fiscal inspection system should be able to stimulate truth and report completion on revenue, submission, deduction, taxation and fiscal payment by tax payer.

The essential problematic herein is how implementation of Fiscal inspection at Inspection and Fiscal Investigation at Oflice Jakarta Empat and inspection role against the obedience in complying with fiscal obligation and to follow wholly, the fact finding of inspection within framework inspection and investigation function in the future.

The objective of this research is to illustrate and describe fiscal inspection at Office Jakarta Empat. Analyzing and explaining fiscal inspection implementation as realization of inspection objective to examine tax payer obedience. To clarify and analyze the steps in order to increase inspection and fiscal investigation in the future.

Research methodology used in this thesis is analysis descriptive method with data collection technique by library and field research. Analysis conducted in qualitative and quantitative.

From analysis on obedience rate in complying fiscal obligation regarding the submission both Annually and Masa SPT is obtained conclusion that inspection has positive role in increasing obligation obedience in sending SPT.

Suggestion in this research is that Tax Payer who never be inspected for three (3) years to be investigated either Office or Site Inspection conducted by local KPP or Karikpa Jakarta Empat, it is necessary conducted in order to increase obedience rate of Tax Payer.

Provided that such inspection results is succinct then, immediately, both NPWP and NPPKP of Tax Payer should be written off or invoked so as not to be used by other individual incorrectly.

To implement such inspection should be based on selection criteria in order that such inspection is more effective mainly, provided that any information data available on bank data."

"Tingkat kepatuhan pajak dan penggunaan E-filing sebagai sistem pelaporan pajak di Indonesia masih rendah. Hal ini menyebabkan dikeluarkannya SE/8/2015 tentang Kewajiban Penyampaian SPT PPh OP oleh ASN/TNI/Polri melalui e- filing. Penelitian ini bertujuan untuk mengukur tingkat kepatuhan penggunaan e- filing pada golongan Bintara Polda. Penelitian ini menggunakan pendekatan kuantitatif dan teknik pengumpulan data survey. Hasil penelitian menyebutkan bahwa golongan Bintara Polda memiliki tingkat kepatuhan tinggi dalam menggunakan e-filing untuk pelaporan SPT PPh OP berdasarkan teori Mazur. Sebagai rekomendasi untuk meningkatkan kepatuhan penggunaan e-filing, pengenaan kewajiban penggunaan e-filing dapat diterapkan pada instansi pemerintah lainnya.

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The level of tax compliance and e filing usage in Indonesia for tax reporting system remains low. Thus, Ministry of Empowerment of State Apparaturs and Bureaucracy Reform enacted the SE 8 2015 about Personal Income Tax Return Reporting Obligation through e filing. This research aims to measure the compliance level of e filing usage of NCO division of Polda Metro Jaya. This research used quantitative approach and survey as data collection technique. As the result, NCO has high level of compliance in using e filing based on Mazur theories. For recommendation, the government may apply the same policy of e filing obligation to other government institutions to increase the compliance level. "

"Perbaikan kinerja pemeriksaan dan pengawasan menjadi instrumen yang diandalkan di tengah target penerimaan yang selalu meningkat. Dalam kondisi kepatuhan wajib pajak yang lemah, kapasitas audit yang terbatas, dan data management yang tidak sistematis, dibutuhkan proses kerja baru yang dapat membantu mencapai kepatuhan pajak yang sustainable dan bermuara pada penerimaan pajak. Pendekatan Innovations in Tax Compliance dalam implikasinya dengan perbaikan sistem administrasi pajak, diharapkan dapat membangun mutual trust antara wajib pajak dan otoritas pajak. Penelitian ini menganalisis implementasi Compliance Risk Management (CRM) pada SE-24/PJ/2019 dalam upaya mendorong kepatuhan pajak melalui pendekatan Innovations in Tax Compliance antara wajib pajak dengan otoritas pajak. Penelitian menggunakan pendekatan kuantitatif dengan metode post-positivist dan menggunakan teknik analisis data kualitatif. Teknik pengumpulan data dilakukan melalui studi literatur dan wawancara mendalam. Hasil penelitian menunjukkan bahwa melalui CRM, proses pemeriksaan dan pengawasan menjadi lebih tersegmentasi dengan memanfaatkan risk-based approach dan membantu meningkatkan performa administrasi pajak dalam hal audit dan monitoring, serta sudah memenuhi Compliance Risk Management Process OECD. CRM membantu memudahkan pemeriksa dan pengawas dengan sistem otomatisasi untuk mengklasifikasikan wajib pajak yang menjadi sasaran prioritas untuk segera mendapatkan tindak lanjut dan mitigasi yang sesuai dengan tendensi perilakunya. Meskipun demikian, pada pelaksanaannya, belum memperlihatkan dampak yang signifikan dalam mendorong kepatuhan pajak dan belum sepenuhnya memenuhi konsep Innovations in Tax Compliance. Hal ini disebabkan oleh kondisi paradigm shifting bagi wajib pajak dan otoritas pajak yang membutuhkan adaptasi, sehingga masih terdapat berbagai kendala yang perlu dibenahi. Selain itu, kondisi darurat Pandemi Covid-19 juga menjadi penyebab kurang efektif dan optimalnya koordinasi pihak terkait dalam refinement dan diseminasi CRM secara agregat. Saran bagi Direktorat Jenderal Pajak, hendaknya mempercepat pembentukan The Core Tax Administration System dalam rangka integrasi big data dan teknologi informasi untuk menyempurnakan risk engine CRM dan untuk menciptakan CRM yang lebih ideal. Sementara, bagi wajib pajak diharapkan untuk meningkatkan awareness terhadap pemenuhan kewajiban perpajakan dan menyiapkan data perpajakan secara terstruktur dan sistematis untuk meminimalisir kemungkinan ketidakpatuhan.

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Improving tax audit and control performance is a reliable instrument in the midst of ever-increasing revenue targets. In conditions of low tax compliance, limited audit capacity, and unsystematic data management, new work processes are needed that can help achieve sustainable tax compliance and lead to tax revenue collection. Innovations in Tax Compliance Concept in its implication by improving the tax administration system, is expected to build mutual trust between Taxpayers and Tax authorities. This study was conducted to analyze the implementation of Compliance Risk Management (SE-24/PJ/2019) in an effort to encourage tax compliance through Innovations in Tax Compliance Concept between taxpayers and tax authorities. This research used quantitative approach with postpositivist paradigm and used qualitative data analysis method. Data collection techniques were carried out through literature studies and in-depth interviews. The results show that through CRM, the tax audit and control process becomes more segmented by utilizing a risk-based approach and helps improve the performance of tax administration in terms of auditing and monitoring, and have fulfilled The OECD’s Compliance Risk Management Process. CRM helps facilitate auditors with an automation system to classify taxpayers who are the priority targets to immediately obtain follow-up and mitigation in accordance with their behavioral tendencies. However, in the realization of its implementation, it has not shown a significant impact in encouraging tax compliance and has not fully fulfilled the concept of Innovations in Tax Compliance. This is due to the conditions of paradigm shifting for taxpayers and tax authorities that require adaptation, so that there are still various obstacles that need to be improved. In addition, the emergency condition of the Covid-19 Pandemic is also the cause of the less effective and optimal coordination of related parties in the refinement and dissemination of CRM in aggregate. The research suggests to the Directorate General of Taxes to accelerate the formation of The Core Tax Administration System in the context of integrating big data and information technology to to improve the CRM’s risk engine and to create a more ideal CRM. Meanwhile, taxpayers are expected to increase awareness of the implementation of tax obligations and prepare the data for tax purposes in a structured and systematic way to minimize the possibility of non-compliance."

"Penelitian ini bertujuan untuk meneliti tentang efektivitas digitalisasi administrasi perpajakan untuk menurunkan compliance cost wajib pajak usaha mikro, kecil dan menengah (WP UMKM). Penelitian ini dilakukan pada pada Wajib Pajak yang terdaftar di data Industri Kecil Menengah Jakarta Timur dengan mengacu pada rumus Slovin dari jumlah populasi 484 pelaku UMKM sebagai Wajib Pajak yang Memiliki Peredaran Bruto tertentu yang akhirnya sampel dipilih sebanyak 98 sampel yang dipilih secara purposive sampling dengan menggunakan google form sebagai media pengambilan sampel. Penelitian ini menggunakan teknik regresi linear berganda dan dalam pengujian statistiknya menggunakan SPSS. Hasil penelitian ini menunjukkan bahwa secara fungsional administrasi perpajakan digital secara efektif dapat mempengaruhi biaya kepatuhan wajib pajak, ditinjau dari penerapannya, administrasi perpajakan digital secara efektif dapat mempengaruhi biaya kepatuhan wajib pajak, ditinjau dari kemampuan adaptasinya, administrasi perpajakan digital secara efektif dapat mempengaruhi biaya kepatuhan wajib pajak.

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This study aims to examine the effectiveness of digitizing tax administration to reduce the compliance cost of taxpayers of micro, small and medium enterprises (MSMEs). This research was conducted on taxpayers registered in East Jakarta Small and Medium Industry data by referring to the Slovin formula. Out of a population of 484 MSME actors as taxpayers who have a certain gross turnover, 98 samples were selected by purposive sampling using Google. form as a sampling medium. This study uses multiple linear regression techniques and in statistical testing uses SPSS. The results of this study indicate that functionally digital tax administration can effectively affect taxpayer compliance costs, in terms of its application, digital tax administration can effectively affect taxpayer compliance costs, in terms of its adaptability, digital tax administration can effectively affect mandatory compliance costs tax."

"This writing is aimed to describe how is the role of Account Representative (AR) in increasing tax servicing and the Taxpayer compliance after the implementation of Modem Taxation Administration System (SAPM). In this research is explained background/basic thinking of SAPM implementation at Foreign Investment Tax Office Four, for realizing the highest level of voluntary compliance, the conviction level against high taxation administration and high productivity of taxation agency. The implementation of Modem Taxation Administration System was started with the change of organization structure and taxation information system technology. Organization structure was designed based on the functions of covering servicing, inspection, supervision, collecting, objection functions, based on tax type as determined before. The most prominent change element is the establishment of Account Representative position (AR) who is responsible for servicing and supervising Taxpayer compliance. AR becomes connector between tax office and Taxpayer who is responsible for submitting taxation information effectively and professionally.

In this thesis writing is used descriptive method with qualitative and quantitative approaches, a method to uncover conditions and factual problem happened in this time. Based on said method, the research in this writing would be focused to analyze the role of AR in increasing servicing and Taxpayer compliance at Foreign Investment Tax Office Four after SAPM implementation.

The research result indicated that the role of AR in SAPM implementation at Foreign Investment Tax Office Four is very dominant and influence servicing to Taxpayer. With the existence of AR as Liaison Officer between Tax Office and Taxpayer in creating servicing and inspection functions against tax compliance becoming more effective. Even though there is some settlement of Taxpayer application out of time, but based on research, the said delay is largely caused by the lack of Taxpayer understanding level concerning the order, procedure and formal completeness which should be provided when requesting application to Foreign Investment Tax Office Four.

The role of AR in increasing Taxpayer compliance in submitting annual SPT 2004 with SPT electronic application is not optimal yet. Based on this research, many obstacles were faced by AR in executing socialization and e-SPT training against Taxpayer causing the level of Taxpayer to use e-SPT application is still low.

In order that SAPM can be done optimally for increasing tax servicing and Taxpayer compliance in submitting annual SPT at Foreign Investment Tax Office Four, can be done various efforts, with increasing the role of Account Representative (AR) in inspecting and giving taxation information to Taxpayer, maximizing the application of Sl-DJP with conducting the completing of the available system in this time, as well reconstruction and increase Human Resources quality in Foreign Investment Tax Office Four followed by the increase of moral quality in the event of developing awareness for increasing servicing to Taxpayer. With awarding good servicing to Taxpayer is expected can increase also the voluntary Taxpayer compliance, so that Foreign Investment Tax Office Four can maximize duties in the event of state income from tax sector."

"Penelitian ini bertujuan untuk mengetahui pengaruh pengetahuan pajak penghasilan terhadap kepatuhan pajak penghasilan pemilik UMKM daring dengan melakukan studi pada aplikasi Instagram. Penelitian ini menggunakan pendekatan kuantitatif dimana peneliti melakukan survey dengan cara menyebarkan kuesioner kepada 100 pemilik UMKM daring pada aplikasi Instagram dan juga wawancara terhadap beberapa pemilik UMKM daring tersebut. Data yang diperoleh kemudian diolah menggunakan program SPSS dan dianalisis dengan metode regresi linear sederhana. Hasil penelitian ini menunjukkan adanya hubungan antara pengetahuan pajak penghasilan dengan kepatuhan pajak penghasilan dari responden penelitian. Besarnya hubungan antara dua variabel tersebut adalah sebesar 56,1%. Adapun, besarnya pengaruh pengetahuan pajak penghasilan terhadap kepatuhan pajak penghasilan adalah sebesar 31,5%. Oleh karena itu, perlu dilakukan upaya untuk terus meningkatkan pengetahuan pajak penghasilan, seperti melakukan sosialisasi perpajakan melalui media sosial. Selain itu, juga diperlukan penelitian lebih lanjut terhadap faktor-faktor lainnya yang juga berpengaruh terhadap kepatuhan pajak penghasilan untuk dapat mendorong kepatuhan pajak penghasilan secara maksimal.

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This study aims to determine how income tax knowledge affects income tax compliance on online MSME’s owners, by doing a study in Instagram application. This study used quantitative approach, where researchers did a survey by distributing questionnaires to 100 online MSME’s owners on Instargram and also conducting interview on some of those online MSME’s owners. The data is processed by using SPSS Program and using simple regression method to analyze the data. The result of this study shows that there is a connection between income tax knowledge and income tax compliance. The connection between those two variables are 56,1%. Meanwhile, the affect of income tax knowledge to income tax compliance is 31,5%. So, it is necessary to keep stimulating MSME’s owners income tax knowledge, for example by doing tax socialization on social media. Besides, further research about another factors that is affectng income tax compliance is needed to be able to maximize income tax compliance."

"Konfirmasi Status Wajib Pajak (KSWP) merupakan suatu kebijakan yang melibatkan sinergi antar Instansi Pemerintah untuk meningkatkan kepatuhan Wajib Pajak di Indonesia secara kolaboratif. Kebijakan KSWP meningkatkan kapabilitas Direktorat Jenderal Pajak untuk mendeteksi ketidakpatuhan Wajib Pajak serta membantu dalam pembentukan basis data perpajakan yang kuat. Penelitian ini bertujuan untuk menganalisis implementasi kebijakan KSWP sebagai upaya peningkatan kepatuhan Wajib Pajak di lingkungan Pemerintah Kota Bogor. Penelitian ini menggunakan pendekatan kuantitaif dengan paradigma post-positivist, dengan mengacu pada model implementasi kebijakan publik Merilee S. Grindle. Data yang dikumpulkan berbentuk data kualitatif, yang ditranskrip dan dianalisis dengan metode successive approximation. Hasil penelitian menunjukkan bahwa implementasi kebijakan KSWP di lingkungan Pemerintah Kota Bogor dapat digolongkan ke dalam kategori berhasil karena lingkungan implementasi yang mendukung serta kesiapan sumber daya yang dimiliki oleh Pemerintah Kota Bogor, tetapi dengan catatan rendahnya tingkat pengetahuan Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Bogor terhadap kebijakan KSWP.

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Tax Clearance Simplified System (KSWP) is a policy that involves synergy between Government Institution to improve taxpayer compliance in Indonesia collaboratively. This policy enhances the capability of the Directorate General of Taxes to detect taxpayer disobedience and helps in establishing a strong taxation database. This study aims to analyze the implementation of KSWP policies as an effort to increase taxpayer compliance in the City Government of Bogor. This study uses a quantitative approach with the post-positivist paradigm, with reference to the Merilee S. Grindle public policy implementation model. Data collected in the form of qualitative data, which are transcribed and analyzed by successive approximation methods. The results showed that the implementation of the KSWP policy within the City Government of Bogor could be categorized as a success because of the supportive implementation environment and readiness of resources owned by the City Government of Bogor, but with a note of the low level of knowledge of the Bogor City One Stop Service and Integrated Services (DPMPTSP Kota Bogor) towards KSWP policies."

"ABSTRAKMerujuk pada slippery slope framework, kepatuhan wajib pajak dapat diukur dengan menggunakan perspektif kepercayaan dan wewenang otoritas pajak untuk memperoleh hasil yang lebih komprehensif. Penelitian ini bertujuan untuk menganalisis kepercayaan wajib pajak dan wewenang kekuasaan otoritas pajak yang ada pada KPP Wajib Pajak Besar Dua serta menganalisis pengaruh kepercayaan wajib pajak dan wewenang kekuasaan otoritas pajak terhadap kepatuhan wajib pajak. Pendekatan penelitian ini adalah pendekatan mix methods. Dalam metode kuantitatif, peneliti mengumpulkan data melalui kuesioner dan diolah dengan menggunakan uji statistik deskriptif, uji regresi dan uji koefisien determinasi. Dalam metode kualitatif, peneliti mengumpulkan data melalui wawancara dan diolah untuk tujuan triangulasi serta memperkaya analisis terhadap hasil olah data kuantitatif. Penelitian ini memperoleh hasil bahwa kepercayaan wajib pajak dan wewenang kekuasaan otoritas pajak berada di tingkat yang baik serta berpengaruh terhadap kepatuhan wajib pajak (sebesar 57,2%) di KPP Wajib Pajak Besar Dua. Saran dalam penelitian ini adalah KPP Wajib Pajak Besar Dua perlu mengendalikan wewenang dan kekuasaannya sebaik-baiknya agar tidak terlampau lemah atau terlampau sewenang-wenang.

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ABSTRACTRefering to slippery slope framework, tax compliance can be measured using variable of trust and power to obtain a more comprehensive result. This research was conducted in order to analyze trust in authority and power of authority in KPP Wajib Pajak Besar Dua and also aimed to analyze the impact of trust in authority and power of authority to tax compliance. The approach of this research is mix methods approach. In quantitative method, researcher collected data(s) using questionnaires and processed using descriptive statistic, regression, and coefficient of determination test. In quantitative method, researcher collected data(s) using interview then processed for triangulation purpose and enrich the analysis of the quantitative results. The results indicate that trust in authority and power of authority in KPP Wajib Pajak Besar Dua are in good state and have effect on tax compliance (57,2%). Recommendation of this research for KPP Wajib Pajak Besar Dua is keep controlling the power of authority so that it will not too low or too high."