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"Skripsi ini membahas pendapat pemakai terhadap perilaku pustakawan rujukan dalam melayani pemakai di perpustakaan PDII-LIPI yang dilihat dari pendapat pemakai yang datang ke Perpustakaan PDII-LIPI. Penelitian ini adalah penelitian kualitatif dengan desain deskriptif. Metode pengambilan data yang digunakan dalam penelitian ini adalah wawancara dan observasi. Informan dalam penelitian ini adalah pemakai yang datang ke perpustakaan dan berinteraksi langsung dengan pustakawan rujukan di perpustakaan PDII-LIPI.Hasil penelitian memperlihatkan kecenderungan perilaku yang ditunjukkan oleh pustakawan rujukan dalam menjalankan tugasnya serta usaha-usaha yang dilakukan oleh pustakawan rujukan dalam memberikan bantuan kepada pemakai. Penulis juga menyarankan bahwa pustakawan rujukan yang ada di Perpustakaan PDII-LIPI sebaiknya lebih tanggap dan bersikap pro aktif dalam memberikan pelayanan kepada setiap pemakai.

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The Focus of this study is the behaviour of the reference librarian to serve the user at PDII-LIPI Library viewed from the user?s opinion who come to the library. This research is a qualitative research with descriptive design. The method of collecting data used in this research is interview and observation. Informants in this research is the users who come to the library and interact directly with the reference librarian in the library of PDII-LIPI.Results of the research shows a tendency of behaviour shown by a reference librarian in doing her or his work and efforts undertaken by the reference librarian in providing assistance to the users. The author also suggests that there is a reference librarian at the Library of PDII-LIPI should be more responsive and pro active in providing services to each user."

"Skripsi ini membahas mengenai kompetensi pustakawan referensi di Perpustakaan PDII-LIPI. Tujuan dari penelitian ini untuk mengidentifikasi kompetensi yang dimiliki pada diri setiap pustakawan referensi di Perpustakaan PDII-LIPI dengan mengacu 5 standar yang di keluarkan oleh Professional Competencies for Reference and User Services Librarians (RUSA) yaitu akses, dasar pengetahuan, pemasaran, kolaborasi, evaluasi. Penelitian ini menggunakan pendekatan kualitatif dengan metode penelitian studi kasus. Dari hasil penelitian ini adalah kompetensi pustakawan referensi memenuhi 4 kompetensi dari 5 kompetesi yang ditetapkan oleh RUSA, kompetensinya yaitu kompetensi akses, kompetensi dasar pengetahuan, kompetensi pemasaran, kompetensi kolaborasi. Sedangkan kompetensi evaluasi, untuk pelayanan belum melakukan atau mengadakan evaluasi referensi secara berkala.

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This thesis discussed about the reference librarian competencies at the Library of PDII-LIPI. The purpose of this research is to identify the competency of every reference librarian at the Library of PDII-LIPI with 5 reference standard that is issued by the professional competencies for Reference and User Services Librarians (RUSA): access, basic knowledge, marketing, collaboration, evaluation. This study used a qualitative approach with case study method.

The results of this research is that the reference librarian competencies have met the four competencies of 5 competencies that is set by RUSA, access competency, basic knowledge competency, marketing competency, collaboration competency. While the evaluation competency, the services has not done or conduct any reference evaluations periodically."

"Even the best reference librarian can falter when suddenly thrust into cyberspace without the proper tools and training. As online library reference services become commonpractice, there?s a critical need to develop core competencies unique to the virtual world?from conducting chats to multitasking. What does it take to be successful at the virtual reference desk? Washington State has committed to training its librarians to provide answers "anytime, anywhere." Now this proven, learner-centered approach is available to libraries large and small, as they confront issues relating to offering virtual reference or improving existing services."

"Summary: Shrinking budgets, curtailed hours, closed branches... libraries appear to be an endangered species. These essays take a critical look at the megatrends and factors that affect current library policy and practice regarding the process of delivering information services. They offer historical and cultural contexts, as well as practical solutions for new paradigms of reference service for all users."