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Hasil Pencarian

Ditemukan 3 dokumen yang sesuai dengan query
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Manurung, Ricky Gunawan
"Penelitian ini dilakukan dengan tujuan untuk mengetahui dan menganalisis pengaruh attitude dan trust terhadap loyalitas konsumen pada e-commerce produk pakaian pria di Lazada.co.id. Variabel dalam penelitian ini adalah online shopping experience, security protection, third party evaluation, kualitas produk, inovasi produk, kepuasan pelanggan, kepercayaan pelanggan, reputation dan loyalitas konsumen. Sampel penelitian yang digunakan ini adalah pelanggan e-commerce produk pakaian pria Lazada.co.id. sebanyak 180 orang. Jenis penelitian yang digunakan adalah deskriptif kuantitatif, menggunakan metode Analisis SEM Structural Equation Model dengan program AMOS.
Hasil penelitian menunjukkan bahwa online shopping experience berpengaruh positif terhadap kepuasan pelanggan. Online shopping experience berpengaruh positif terhadap e-trust. Security protection berpengaruh positif terhadap e-trust. Third party evaluation berpengaruh positif terhadap e-trust.
Kualitas produk berpengaruh positif terhadap kepuasan pelanggan. Inovasi produk berpengaruh positif terhadap kepuasan pelanggan. Kepuasan pelanggan berpengaruh positif terhadap e-trust. Kepuasan pelanggan berpengaruh positif terhadap reputation. E-trust berpengaruh positif terhadap loyalitas pelanggan. Reputation berpengaruh positif terhadap loyalitas pelanggan pada e-commerce produk pakaian pria di Lazada.co.id.

This study was conducted with the aim to know and analyze the influence of attitude and trust on consumer loyalty on e commerce products men 39 s clothing at Lazada.co.id. Variables in this study are online shopping experience, security protection, third party evaluation, product quality, product innovation, customer satisfaction, customer trust, reputation and customer loyalty. The sample of this research used is e commerce customer of Lazada.co.id menswear products. as many as 180 people. The type of research used is descriptive quantitative, using SEM Structural Equation Model with AMOS program.
The results showed that online shopping experience has a positive effect on customer satisfaction. Online shopping experience positively affects e trust. Security protection has a positive effect on e trust. Third party evaluation has a positive effect on e trust. Product quality positively affects customer satisfaction. Product innovation has a positive effect on customer satisfaction.
Product innovation has a positive effect on customer satisfaction. Customer satisfaction positively affects e trust. Customer satisfaction has a positive effect on reputation. E trust has a positive effect on customer loyalty. Reputation positively affects customer loyalty in e commerce of menswear products at Lazada.co.id.
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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
T49990
UI - Tesis Membership  Universitas Indonesia Library
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Ani Yumarni
"Suksesi perwakafan salah satunya berada pada nazhir wakaf selaku pengelola dan penjaga harta benda wakaf. Fokus kajian disertasi ini tentang profesionalitas nazhir perseorangan sebagai perwujudan konsep amanah (trust) dalam perwakafan tanah di Indonesia. Sebaran tanah wakaf di Indonesia mencapai angka 435 juta m2 (meter persegi). Sebahagian besar tanah tersebut dalam pengelolaan nazhir perseorangan, selebihnya dikelola nazhir organisasi dan nazhir badan hukum. Secara umum, tanah wakaf diperuntukkan bagi kepentingan masjid, musala, madrasah, makam atau disebut dengan wakaf tradisional. Meskipun tradisional, idealnya penyelenggaraan wakaf tersebut mampu mencapai nilai kemanfaatan dan produktifitas sebagaimana model pengelolaan wakaf kontemporer di Indonesia saat ini. Disertasi ini mengkaji filosofi amanah (trust) dalam profesionalitas nazhir sebagaimana prinsip wakaf dalam Hukum Islam dan Hukum Positif Indonesia. Selanjutnya mengkaji pengelolaan dan pengaturan wakaf di Indonesia, merumuskan model pemberdayaan berkelanjutan nazhir perseorangan, dan mengkaji strategi peran negara dalam pemberdayaan nazhir perseorangan. Penelitian ini menggunakan metode penelitian kualitatif dengan melakukan kajian terhadap prinsip, konsep-konsep hukum, dan teori hukum yang berkembang dalam Hukum Islam berkaitan dengan wakaf dan pengaturannya di Indonesia. Hasil kajian menyimpulkan bahwa sikap amanah bernilai sangat fundamental dan berada dalam ruang/dimensi transendental. Adapun profesionalitas berada dalam ruang horizontal. Amanah yang melekat pada nazhir perseorangan dimanifestasikan dalam perilaku dan akhlak terpuji, seperti sifat bertanggung jawab, ikhlas, jujur, dan adil dalam menjalankan profesinya. Profesionalitas secara langsung tercermin pada pribadi nazhir yang amanah sebagai wujud suatu komitmen dan semangat nazhir yang menyadari tanggungjawabnya. Legalisasi perwakafan ke dalam UU Wakaf merupakan hasil ijtiha>d yang beranjak dari tradisi masyarakat Indonesia, yaitu al-‘Urf. Hasil penelitian ini menawarkan model pemberdayaan nazhir melalui pemetaan/kategorisasi nazhir perseorangan kepada 4 (empat) tipe, yang berdampak terhadap strategi otoritas dalam pembinaan dan pemberdayaan nazhir perseorangan.

Nazhir is one of the succession of waqf, as the manager and custodian of the waqf property. The focus of this study is on the professionalism of individual nazhir as the embodiment of the concept of trust on land waqf in Indonesia. The distribution of waqf land in Indonesia has reached 435 million m2 (square meters). Most of the land is managed by individual nazhir, the rest is managed by organizational nazhir and legal entity nazhir. In general, waqf land is intended for the benefit of mosques, prayer rooms, madrasas, graves which is called traditional waqf. Even though it is traditional, the waqf organization is able to achieve benefit value and productivity as the contemporary waqf management model in Indonesia today. This dissertation examines the philosophy of Amanah (trust) in the Nazhir professionalism as the waqf principle in Islamic Law and Indonesian Positive Law. Furthermore, it examines the management and regulation of waqf in Indonesia, formulates a sustainable model for individual nazhir empowerment, and examines the strategy of the state's role in empowering individual nazhir. This study uses a qualitative research method by conducting a study of the principles, legal concepts, and legal theories that have developed in Islamic law relating to waqf and its arrangements in Indonesia. The results of the study conclude that the attitude of trust is very fundamental and it is at transcendental space/dimension. The professionalism is in the horizontal space. The mandate inherent in individual nazhir is manifested in commendable behavior and morals, such as being responsible, sincere, honest, and fair in carrying out their profession. Professionalism is reflected directly in Nazhir's trustworthy personality as a manifestation of Nazhir's commitment and spirit who is aware of his responsibilities. The legalization of waqf into the Waqf Law is the result of ijtihad which departs from the tradition of the Indonesian people, namely al-'Urf. The results of this study offer a model of nazhir empowerment through mapping/categorizing of individual nazhir into 4 (four) types, which have an impact on the authority's strategy in fostering and empowering individual nazhir."
Depok: Fakultas Hukum Universitas Indonesia, 2022
D-pdf
UI - Disertasi Membership  Universitas Indonesia Library
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Ariibahtunnisa Fadhilah
"Penelitian ini menganalisis pengaruh Corporate Social Responsibility (CSR) pada kepercayaan konsumen terhadap perusahaan, reputasi perusahaan, identifikasi konsumen-perusahaan, dan intensi pembelian di industri kosmetik Indonesia, dengan fokus pada tiga dimensi CSR: ekonomi, sosial, dan lingkungan. Sebanyak 384 responden terlibat dalam penelitian ini dengan kriteria mengetahui serta pernah membeli produk kosmetik di Indonesia. Penelitian ini menggunakan metode kuantitatif dengan Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa CSR memengaruhi kepercayaan konsumen (Company Trustworthiness) dan reputasi perusahaan (Company Reputation). Selain itu, Company Trustworthiness dan Consumer-Company Identification (CCI) berperan sebagai mediator yang memperkuat hubungan antara CSR dan Purchase Intention. Temuan ini menunjukkan bahwa CSR yang relevan dengan nilai konsumen dapat meningkatkan loyalitas dan keputusan pembelian. Penelitian ini memberikan kontribusi teoritis dan praktis dalam merancang strategi CSR yang efektif untuk meningkatkan kepercayaan, reputasi, dan intensi pembelian konsumen.

This study analyzes the impact of Corporate Social Responsibility (CSR) on consumer trust in companies, corporate reputation, consumer-company identification, and purchase intention in Indonesia's cosmetic industry, focusing on three dimensions of CSR: economic, social, and environmental. A total of 384 respondents participated in this study, meeting the criteria of being aware of and having purchased cosmetic products in Indonesia. This research employed a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that CSR influences consumer trustworthiness and corporate reputation. Furthermore, Company Trustworthiness and Consumer-Company Identification (CCI) act as mediators, strengthening the relationship between CSR and Purchase Intention. These findings suggest that CSR aligned with consumer values can enhance loyalty and purchasing decisions. This study provides both theoretical and practical contributions in designing effective CSR strategies to improve trust, reputation, and consumer purchase intention."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
T-pdf
UI - Tesis Membership  Universitas Indonesia Library