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"Offers both the knowledge and practical skills that you need to be effective communicators in the rapidly changing and technologically advanced society. This title combines theory and practice, eliminating the perceived division between them while clarifying their fundamental interconnections. It includes realistic examples and various scenarios."

"Some people have the ability to start a conversation and immediately draw people in, while others -- perhaps even those with more valuable things to say -- get pushed to the side, seemingly ignored. Unfortunately for those who don?t have "It," this undeniable "It" factor is more than just an attractive quality, it?s also a hallmark of success."

"Award-winning author Julia T. Wood presents a pragmatic introduction to the concepts, principles, and skills of interpersonal communication?helping you build the skills you need to become a better communicator. You'll also read about such timely issues as the ethical challenges and choices that affect interpersonal communication, emotional intelligence and forgiveness, interracial relationships, safe sex, dealing with abuse from intimates, race-related differences between conflict styles, the power of language, and more! -- Product Description."