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"Media sosial telah dianggap sebagai alat pemasaran yang kuat karena memungkinkan komunikasi multi-arah antara merek dan konsumennya. Terkait meningkatnya minat konsumsi film di Indonesia, media sosial juga memungkinkan tersebarnya electronic word of mouth yang telah terbukti mampu mempengaruhi proses keputusan pembelian produk pengalaman termasuk di dalamnya film. Makalah ini bertujuan untuk mengetahui bagaimana penggunaan social media marketing dan electronic word of mouth digunakan untuk meningkatkan brand loyalty oleh Cinema 21. Hasil analisis menunjukkan bahwa dalam memperkuat faktor anteseden brand loyalty yakni self-congruence, norma sosial, kualitas informasi, dan interaktivitas, Cinema 21 terutama berfokus pada peningkatan interaksi dengan memicu konsumen untuk berbagi pendapat atau ulasan mereka dan secara aktif memberikan respon pada platform yang dimiliki.

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Social media has been considered a powerful marketing tool because it allows multidirectional communication between brands and consumers. In relation with the growing interest of film consumption in Indonesia, social media also allows the spread of electronic word of mouth that has been proven to be able to influence the decision making process of experiential products such as films. This paper aims to find out how social media marketing and electronic word of mouth is utilized by Cinema 21 to increase their brand loyalty.

The result of the analysis shows that in strengthening the anteceding factors of brand loyalty namely self-congruence, social norms, information quality, and interactivity, Cinema 21 focuses on increasing interaction by triggering consumers to share their opinions or reviews and actively respond to them through their owned social media platforms."

"ABSTRAKenelitian ini bertujuan untuk mengetahui pengaruh aktivitas social media marketing yang dilihat dari dimensi entertainmet, interaction, trendiness, customization, dan word-of mouth, terhadap brand trust, brand equity dan brand loyalty yang dilakukan oleh sosial media Instagram. Penelitian menggunakan metode Structural Equation Modelling (SEM) dengan sampel sebanyak 617 responden yang merupakan penduduk Indonesia dengan rentang usia 17 hingga 35 tahun dan telah menggunakan sosial media Instagram minimal selama 6 bulan. Hasil penelitian menunjukkan bahwa aktivitas social media marketing yang dilihat berdasarkan entertainment, interaction, trendiness, customization, dan word-of-mouth memiliki pengaruh yang positif terhadap brand trust, brand equity, dan brand loyalty. Selanjutnya, brand trust memiliki pengaruh positif dalam memediasi aktivitas social media marketing terhadap brand equiy dan brand loyalty, serta brand equity juga memiliki pengaruh positif dalam memediasi aktivitas social media marketng terhadap brand loyalty.

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ABSTRACT

This study aims to determine the effect of social media marketing activities as seen from the dimensions of entertainment, interaction, trendiness, customization, and word-of-mouth, on brand trust, brand equity and brand loyalty conducted by Instagram social media. The study uses the Structural Equation Modeling (SEM) method with a sample of 617 respondents who are Indonesian residents ranging in age from 17 to 35 years and have used Instagram social media for a minimum of 6 months. The results showed that social media marketing activities viewed based on entertainment, interaction, trendiness, customization, and word-of-mouth had a positive effect on brand trust, brand equity, and brand loyalty. Furthermore, brand trust has a positive influence in mediating social media marketing activities on brand equity and brand loyalty, and brand equity also has a positive influence in mediating social media market activities on brand loyalty."

"Asian Games merupakan acara olahraga terbesar di Asia dan diselenggarakan setiap empat tahun sekali. Penelitian ini menjelaskan hubungan social media marketing activities terhadap pembentukan brand awareness, brand image, dan brand loyalty Asian Games 2018 selaku acara olahraga. Penelitian ini merupakan penelitian kuantitatif dengan melakukan penyebaran kuesioner secara online yang berdasarkan teknik convenience sampling terhadap 400 responden. Berdasarkan analisis faktor yang telah dilakukan, social media marketing activities terbagi menjadi tujuh dimensi, yaitu pleasure of share, interaction, trendiness, customization, advertisement, information, dan word of mouth communication. Setelah dilakukan analisis linier, social media marketing activities terbukti dapat memprediksi brand awareness, brand image, dan brand loyalty secara signifikan. Dimensi yang berpengaruh secara signifikan terhadap brand awareness adalah pleasure of share dan information, pleasure of share, customization dan information pada brand image, serta pleasure of share, information dan word of mouth communication pada brand loyalty. Selain itu, ditemukan bahwa brand awareness memiliki hubungan dengan brand image yang secara bersama memiliki hubungan dengan brand loyalty.

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The Asian Games is the biggest sporting event in Asia and is held every four years. This study explains the relationship of social media marketing activities to the formation of brand awareness, brand image, and brand loyalty of the 2018 Asian Games as a sports event. This research is a quantitative research by conducting online questionnaires that discuss convenience sampling techniques for 400 respondents. Based on the analysis of the factors that have been carried out, social media marketing activities are divided into seven dimensions, namely pleasure of share, interaction, trendiness, customization, advertising, information, and word of mouth communication. After linier analysis, social media marketing activities have been shown to significantly predict brand awareness, brand image, and brand loyalty. The dimensions that influence brand awareness are pleasure of share and information, pleasure of share customization, and information on brand image, as well as the pleasure of share, information, and word of mouth communication on brand loyalty. In addition, it was found that brand awareness has a relationship with brand image related to brand loyalty."

"Indonesia memiliki potensi yang besar sebagai pangsa pasar potensial asuransi syariah. Akan tetapi pada kenyataannya jumlah penduduk muslim yang besar tidak menjamin serta merta besarnya pangsa pasar asuransi syariah di Indonesia. Berdasarkan data AAJI pengguna asuransi di Indonesia baru mencapai angka 7.5%, dan baru sekitar 5% dari angka tersebut yang menggunakan asuransi syariah. Rendahnya kesadaran, pengetahuan dan paparan terhadap asuransi syariah menjadi alasan kurangnya tingkat partisipasi asuransi syariah. Yang terlihat dari rendahnya angka literasi asuransi syariah di Indonesia yang baru mencapai angka 2.51%. dengan maraknya penggunaan media sosial di Indonesia, operator asuransi syariah menggunakan media sosial sebagai alat menjembatani komunikasi antara mereka dengan konsumen. Penelitian ini berupaya mencari tahu bagaimana pengaruh pemasaran media sosial terhadap minat membeli asuransi syariah. Analisis data dari hasil survei terhadap 323 responden menggunakan Lisrel-SEM menemukan bahwa pemasaran media sosial dan kepatuhan produk terhadap aturan syariah berpengaruh positif kepada minat membeli melalui perantara sikap terhadap asuransi syariah. Sementara kepatuhan pemasaran media sosial terhadap aturan syariah terbukti berpengaruh negatif terhadap sikap terhadap asuransi syariah.

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Indonesia has a large potential as a potential market share of Islamic insurance. However, in reality the large muslim population does not necessarily guarantee the large market share of Islamic insurance in Indonesia. Based on AAJI data, insurance users in Indonesia have only reached 7.5%, and only around 5% of that number uses sharia insurance. The low awareness, knowledge and exposure to sharia insurance is the reason for the lack of sharia insurance participation rates. It can be seen from the low literacy rate of sharia insurance in Indonesia that only reached 2.51%. With the rise of the use of social media in Indonesia, Islamic insurance operators use social media as a means of bridging communication between them and consumers. This study seeks to find out how the influence of social media marketing on buying interest in Islamic insurance. Analysis of data from the results of a survey of 324 respondents using Lisrel-SEM found that social media marketing and product compliance with sharia rules had a positive effect on purchase intention through an intermediary attitude towards sharia insurance. While social media marketing compliance to sharia rules has proven to have a negative effect on attitudes towards sharia insurance.

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"Tulisan ini ditujukan untuk menganalisis strategi pemasaran sosial media melalui customer engagement yang dilakukan di Instagram oleh Gojek pada konten yang diunggahnya selama 3 bulan periode kampanye logo baru Solv Gojek. Metode analisis konten kuantitatif digunakan untuk mengetahui gambaran karakteristik isi dan jenis konten yang diunggah di Instagram dengan menggunakan tujuh sub-dimensi customer engagement (Laurence Dessart, 2015) dan tujuh cara yang digunakan Gojek untuk mendapatkan engagement (Rohrs, 2014; Wood, 2015).Hasil tulisan ini menemukan bahwa jenis konten entertainment paling banyak mendapat engagement baik dalam jumlah likes dan komentar dari pengikut Gojek dan Gojek melakukan pendekatan humanism dan storytelling pada beberapa kontennya.

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This paper is intended to analyze social media marketing strategies through customer engagement conducted on Instagram by Gojek on the content uploaded during the 3 month period of the new logo campaign Solv Gojek. Quantitative content analysis methods are used to describe the characteristics of content and type of content uploaded on Instagram by using seven customer engagement sub-dimensions (Laurence Dessart, 2015) and seven ways by Gojek to get engagement (Rohrs, 2014; Wood, 2015).

The results of this paper find that the type of entertainment content gets the most engagement both in the number of likes and comments from Gojek and Gojek uses a humanism approach and story telling in some of its content."

"Penelitian ini memiliki tujuan untuk menganalisis pengaruh aktivitas pemasaran media sosial terhadap ekuitas merek dan respons pelanggan gen z pada Instagram Bittersweet by Najla pada masa pandemi COVID-19. Peneliti menggunakan variabel aktivitas pemasaran media sosial sebagai variabel independen, dan variabel ekuitas merek serta respons pelanggan sebagai variabel dependen. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengumpulan data berupa survei. Jumlah sampel dari penelitian ini sebanyak 200 orang yang berusia 17 sampai 25 tahun yang menggunakan Instagram, mengikuti akun Instagram Bittersweet by Najla, dan pernah membeli dessert box Bittersweet by Najla. Data penelitian dianalisis menggunakan analisis statistik deskriptif dan statistik inferensial yang meliputi analisis regresi linier sederhana dan uji sobel. Hasil penelitian menunjukkan bahwa aktivitas pemasaran media sosial memiliki pengaruh yang positif dan signifikan terhadap ekuitas merek dan respons pelanggan

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This study aims to analyze the effect of social media marketing activities on brand equity and gen z customer response on Bittersweet by Najla’s Instagram during the COVID-19 pandemic. Researcher used social media marketing activity variable as an independent variable, and brand equity and customer responses variable as a dependent variables. This study uses a quantitative approach with data collection techniques in the form of surveys. The number of samples from this study were 200 people aged 17 to 25 who used Instagram, followed the Bittersweet by Najla’s Instagram account, and had bought the Bittersweet by Najla’s dessert box. The research data were analyzed using descriptive statistics analysis and inferential statistics which included simple linear regression analysis and sobel test. The results showed that social media marketing activities had a positive and significant effect on brand equity and customer response"

"ABSTRAKPada tahun 2016, Loreal Paris di United Kingdom membuat sebuah kampanye yakni YoursTruly yang berangkat dari isu sosial terkait keberagaman dan mengekspresikan diri sendiri, dengan melibatkan 23 social media influencers. Kampanye memiliki tujuan komunikasi yakni melakukan total brand reappraisal untuk meningkatkan hubungan emosional dengan khalayak atau konsumen sebagai bentuk pengembangan brand image. Kampanye berfokus pada penggunaan social media marketing, yang mana peran aplikasi media sosial dan influencers menjadi kunci utama. Namun perlu diketahui lebih lanjut terkait strategi komunikasi, pengaplikasian strategi tersebut dalam mengembangkan brand image, serta mengembangkan metriks brand image dengan social media marketing. Terdapat penggunaan teknik baru strategi komunikasi social media marketing yang digunakan yaitu social influence marketing, yang strategi turunannya dianalisis dalam makalah ini. Dalam pengaplikasiannya strategi social media marketing dibantu oleh social media marketing tools. Strategi Social Marketing juga dianalisis dengan elemen repositioning dan faktor pendukung terbentuknya brand image untuk mengetahui secara detil peran dalam mengembangkan dua metriks brand image yang ingin dicapai kampanye. Keberhasilan social media marketing dalam mengembangkan brand image pada kampanye dilihat dari keberhasilan peningkatan angka metriks 42% dan terjadinya perubahan positif pada industri kecantikan.

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ABSTRACTLoreal Paris is a beauty corporation that has made several campaign based on beauty issues. In 2016, Loreal Paris United Kingdom had made a public relations campaign called Yours Truly in order to introduce the new 23 True Match foundation shades that speak for diversity and self-love, with 23 social media influencers as the representation of each shade. The campaigns communication objective is having a total brand reappraisal to drive emotional connection, specifically shifting or developing brand image metrics. The campaign focuses on using social media marketing, with social media and social media influencers as the main keys. This paper will analyze the strategies using social influence marketing as the new social media marketing technique and the applications of the social media tools within strategies. The social media marketing strategies will be analyzed by the repositioning elements and brand image developing factors regarding its role for developing brand image metrics. This campaign was a total success, managed to get 42% increase on brand image metrics and gave a positive changes in beauty industries. "

"ABSTRAKPenelitian ini bertujuan untuk meneliti pengaruh homophily terhadap emotional attachment serta pengaruh homophily, expertise, dan emotional attachment terhadap vloggers popularity dan pada akhirnya meneliti pengaruh emotional attachment, vloggers popularity, dan expertise terhadap purchase intention pemirsa pada produk kecantikan yang ditampilkan dalam vlog; dengan berfokus pada beauty vlogger bernama Tasya Farasya. Homophily sendiri dibagi menjadi empat dimensi yakni attitude, background, moral atau value, dan appearance. Penelitian ini menggunakan desain penelitian deskriptif yang dilakukan secara single cross-sectional melalui penyebaran kuesioner online kepada responden dengan menggunakan Google Form. Target responden penelitian ini adalah perempuan Indonesia berusia 15 tahun ke atas dan telah menonton video YouTube Tasya Farasya sebanyak minimal dua kali dalam tiga bulan terakhir (n = 430). Data yang diperoleh diolah menggunakan metode statistik Structural Equation Modeling (SEM) menggunakan perangkat lunak Lisrel 8.80. Hasil penelitian ini menunjukkan bahwa hampir semua dimensi homophily (attitude, moral atau value, dan appearance) secara signifikan memiliki dampak positif terhadap emotional attachment. Di sisi lain, semua dimensi homophily tidak memiliki dampak positif yang signifikan terhadap vloggers popularity. Kemudian, emotional attachment dan expertise juga ditemukan memiliki dampak positif yang signifikan terhadap vloggers popularity. Terakhir, peneliti menemukan bahwa emotional attachment dan expertise secara signifikan memiliki dampak positif terhadap purchase intention pemirsa sementara vloggers popularity tidak.

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ABSTRACT

This study aims to examine the influence of homophily towards emotional attachment and also the influence of homophily, expertise, and emotional attachment towards the popularity of vlogger and ultimately examine the influence of emotional attachment, the popularity of vlogger, and expertise on viewers purchase intention of beauty products displayed in vlogs; by focusing on case study of beauty vlogger named Tasya Farasya. Homophily itself is divided into four dimensions including attitude, background, moral or value, and appearance. This study uses a descriptive research design conducted in a single cross-sectional through the distribution of online questionnaires to the respondents using Google Form. The target respondent of this study were Indonesian women aged 15 years and over and had watched YouTube videos of Tasya Farasya at least twice in the last three months (n = 430). The data obtained were processed using the Structural Equation Modeling (SEM) statistical method using LISREL 8.80 software. The results of this study indicate that almost all dimensions of homophily (attitude, values, appearance) significantly have a positive impact on emotional attachment. On the other hand, all dimensions of homophily does not have a significant positive impact on the popularity of vlogger. Then, emotional attachment and expertise were also found to have a significant positive impact on the popularity of vlogger. In last, researcher found that emotional attachment and expertise significantly have a positive impact on purchase intention of the viewers while the popularity of vloggers does not.

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