Ditemukan 4 dokumen yang sesuai dengan query
Zeithaml, Valarie A.
New York: The McGraw-Hill , 1996
658.8 ZEI s
Buku Teks Universitas Indonesia Library
Zeithaml, Valarie A.
San Francisco: McGraw-Hill, 2000
658.8 ZEI m
Buku Teks Universitas Indonesia Library
Zeithaml, Valarie A.
Boston : McGraw-HIll, 2006
658.8 ZEI s
Buku Teks Universitas Indonesia Library
Zeithaml, Valarie A.
"
Services Marketing recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book's content is to develop strong customer relationships through quality service ...
"
New York: McGraw-Hill, 2013
658.8 ZEI s
Buku Teks Universitas Indonesia Library