Ditemukan 431 dokumen yang sesuai dengan query
Volkema, Roger, author
Leverage -- the real or imagined advantage one holds -- is the most important tool in a negotiation. Anyone who wants to consistently win at the negotiating table needs to master the art of gaining and maintaining leverage...
New York: American Management Association;, 2006
e20441507
eBooks Universitas Indonesia Library
Berman, Jeff, author
True project success is dependent on more than simply whether it's delivered on time and under budget. The real question is whether a project provides value for the organization. This powerful book gives project managers step-by-step guidance on how to establish the value of a project, identify value drivers and...
New York: American Management Association, 2007
e20441511
eBooks Universitas Indonesia Library
Cherry, Paul, author
Simply knowing the right questions to ask can make the difference between finalizing a sale or losing it. Most salespeople have extensive knowledge of their products, but many fail to ask the questions that will help them uncover the real needs of their customers...
New York: American Management Association, 2006
e20441516
eBooks Universitas Indonesia Library
Martin, Dick, author
Anti-American feeling is at an all-time high. Other nations and cultures have singled out our businesses, government, and way of life for harsh scorn, widespread resentment, even violence. This book is an exploration of this phenomenon, from its causes and earliest manifestations to current efforts by businesses and other organizations...
New York: American Management Association, 2007
e20441519
eBooks Universitas Indonesia Library
Murphy, Tom, author
When asked about the death toll from the September 11th attacks, New York City Mayor Rudy Giuliani stated simply and eloquently that the number would likely be ""more than any of us can bear."" He was right, of course. Yet often obscured in that inconceivable number is the fact that...
New York: American Management Association, 2007
e20441535
eBooks Universitas Indonesia Library
Weyland, Paul, author
For the right person, a career in media sales can be glamorous, rewarding, and lucrative. But without the right guidance, it can also be challenging. Author Paul Weyland has decades of experience working with local direct clients. Now, in "Successful Local Broadcast Sales" he shares his hard-won wisdom, showing television,...
New York: American Management Association, 2008
e20441536
eBooks Universitas Indonesia Library
Raines, Claire, author
In an increasingly diverse workplace, it's more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities. The Art of Connecting reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless...
New York: American Management Association, 2006
e20441537
eBooks Universitas Indonesia Library
Sant, Tom, author
The sales techniques that work best...have always worked best. An incisive look at four legendary sales pros, and how their strategies still apply today...
New York: American Management Association, 2006
e20441538
eBooks Universitas Indonesia Library
Horrell, Edward, author
Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness.
Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up...
New York: American Management Association, 2006
e20441561
eBooks Universitas Indonesia Library
White, B. Joseph, author
A great leader is a truly unique animal, possessing both the warmth of a mammal and the cold-blooded toughness of a reptile Enlightening, encouraging, and filled with incredible anecdotes from the author's own experience, The Nature of Leadership explores these characteristics, with examples of leaders ranging from tough-minded Lou Gerstner...
New York: American Management Association, 2007
e20441562
eBooks Universitas Indonesia Library
