Ditemukan 420 dokumen yang sesuai dengan query
Taylor, Jim, author
Based on unprecedented research, "The New Elite" took a behind-the-scenes look at America's most powerful and influential class what motivates them, how they think, where they shop, and how they really spend their money. In this practical and fascinating follow up, the authors reveal how salespeople and marketers can hone...
New York: American Management Association;, 2011
e20437195
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Let?s face it, dealing with customers isn?t easy. They aren?t always right?or even pleasant?but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult...
New York: American Management Association, 2012
e20437157
eBooks Universitas Indonesia Library
Sant, Tom, author
Writing a winning proposal has always been an important part of sales. In recent years it has become vital. But many companies are still cranking out confusing, unpersuasive proposals and RFPs - few of which result in new clients or contracts. Now everyone can dramatically boost their success rate with...
New York: American Management Association, 2012
e20437152
eBooks Universitas Indonesia Library
Martin, Dick, author
Everyone puts multiethnic faces in marketing materials, but it's mostly a token gesture. Because even as the U.S. grows increasingly diverse, most professionals have little real knowledge of those different from themselves. "OtherWise" is a deep and engaging exploration of diversity in America and how we can bridge differences-across race,...
New York: [American Management Association, American Management Association], 2012
e20437128
eBooks Universitas Indonesia Library
Weinberg, Mike, author
No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Whether you?re a sales rep, sales manager, or a professional services executive, if you are expected to bring in new business, you need a proven formula for...
New York: [American Management Association, American Management Association], 2012
e20437125
eBooks Universitas Indonesia Library
Tracy, Brian, author
Negotiation is an essential element of almost all of our interactions - personally and professionally. This guide helps you learn how to: utilize the six key negotiating styles; harness the power of emotion in hammering out agreements; use time to your advantage; prepare like a pro and enter any negotiation...
New York: American Management Association, 2012
e20437124
eBooks Universitas Indonesia Library
Tracy, Brian, author
Managers who create positive, rewarding, high-energy environments reduce absenteeism and turnover while dramatically increasing productivity and quality.
This title reveals how to: ensure employees look forward to coming to work and feel passionate about what they do; challenge them with tasks that allow them to stretch; and more....
New York: American Management Association, 2013
e20437121
eBooks Universitas Indonesia Library
Mortensen, Kurt W., author
Salespeople, consultants, managers, executives, entrepreneurs. . . Influence is a crucial tool for absolutely anyone seeking success and prosperity. But how can everyday people actually become more influential? Maximum Influence unlocks the secrets of the master influencers. Now in an all-new edition, the book combines scientific research with real-world studies,...
New York: American Management Association, 2013
e20437119
eBooks Universitas Indonesia Library
Bell, Chip R., author
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back - and those who don't soon discover that word spreads fast. This title shows managers and supervisors how to: find and retain service-oriented people; understand customer needs, expectations and desires;...
New York: [American Management Association, American Management Association], 2013
e20437102
eBooks Universitas Indonesia Library
Rothwell, William J., 1951-, author
William Rothwell honored with the ASTD Distinguished Contribution Award in Workplace Learning and Performance. As organizations strive to maximize efficiency to meet stringent budgets, a general "do more with less" mandate is no longer sufficient. Managers and executives must evaluate every process and every role, and do away with assumptions...
New York: American Management Association, 2012
e20437097
eBooks Universitas Indonesia Library
