Oka A. Yoeti, author
Customer service cara efektif memuaskan pelanggan
Pradnya Paramita, 2005
 Buku Teks
Customer service: strategies for the health care environment
Health Insurance Association, 2002
 Buku Teks
Safirah Pramarta, author
Penerapan jabatan fungsional pustakawan di Pusat Perpustakaan UIN Syarif Hidayatullah Jakarta = The implementation of librarian functional position in UIN Syarif Hidayatullah Jakarta Central Library
2015
 UI - Skripsi (Membership)
Zeithaml, Valarie A., author
Delivering quality service : balancing customer perceptions and expectations
Free Press, 1990.
 Buku Teks
Knapp, Donna, author
A guide to customer service skills for the help desk professional
Course Technology, Cengage Learning, 2011
 Buku Teks
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