Ditemukan 325 dokumen yang sesuai dengan query
Bryan Sonny Wisaksono, author
ABSTRAK
Kedudukan khusus yang dimiliki bank sebagai financial intermediary menjadikan bank sebagai suatu lembaga kepercayaan dan hubungan hukum antara bank dan nasabahnya dilandasi oleh asas kepercayaan (fiduciary relations). Dalam hubungan tersebut, bank menanggung risiko reputasi yang berasal dari publikasi negatif terkait kegiatan usaha bank atau persepsi negatif terhadap bank sehingga bank...
2016
S65521
UI - Skripsi (Membership) Universitas Indonesia Library
Fluss, Donna, author
To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and...
New York: American Management Association, 2005
e20441814
eBooks Universitas Indonesia Library
Chopra, Sunil, 1960-, author
Tamil Nadu: Pearson, 2018
658.7 CHO s
Buku Teks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of...
New York: American Management Association, 2011
e20440378
eBooks Universitas Indonesia Library
Larson, Allan, author
Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture. Author Alan Larson, a...
New York: [American Management Association, ], 2003
e20438049
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as "Customer Service Training 101", this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees...
New York: American Management Association, 2012
e20436774
eBooks Universitas Indonesia Library
Muhammad Ariko Naufal, author
Indonesia sebagai salah satu Negara yang memiliki mayoritas penduduk beragama Islam tentu menjadi tempat yang tepat bagi Lembaga Perbankan Syariah untuk dikembangkan sebagai salah satu sumber terbesar pertumbuhan perekonomian nasional. Terdapat berbagai cara untuk mendirikan Bank Syariah yaitu antara lain Akuisisi, Konversi (perubahan kegiatan usaha), dan Spin Off (pemisahan dengan...
Depok: Fakultas Hukum Universitas Indonesia, 2020
S-Pdf
UI - Skripsi (Membership) Universitas Indonesia Library
The authors of the international bestseller Business Model Generation explain how to create value propositions customers can't resist Value Proposition Design helps you tackle a core challenge of every business - creating compelling products and services customers want to buy. This practical book, paired with its online companion, will teach...
Somerset: Wiley, 2015
658.401 2 VAL
Buku Teks Universitas Indonesia Library
Zemke, Ron
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how...
New York: American Management Association, 1997
e20440859
eBooks Universitas Indonesia Library
Laughlin, Sara, author
Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library?s...
Chicago: American Library association, 2008
e20435760
eBooks Universitas Indonesia Library
