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"Penelitian ini bertujuan untuk mengetahui bagaimana kinerja lembaga wakaf bersama faktor-faktor yang mempengaruhi kinerja. Faktor tersebut terdiri dari pengetahuan manajemen, budaya organisasi, dan akuntabilitas publik atas kualitas kinerja Lembaga wakaf di kota Banda Aceh. Dalam penelitian ini ada variabel mediasi, yaitu inovasi yang bertujuan untuk melihat pengaruh langsung dan tidak langsung langsung antara kualitas kinerja dan determinannya. Penelitian ini adalah a penelitian survei menggunakan kuesioner sebagai instrumen. Jumlah sampel Dalam penelitian ini terdapat 112 nadzhir yang mewakili lembaga wakaf diKota Banda Aceh. Pengujian hipotesis terdiri dari Uji Deskriptif dan Uji Struktural Model Persamaan (SEM). Tes deskriptif digunakan untuk mengetahui bagaimana kinerjanya lembaga wakaf dan determinannya. Sedangkan uji SEM digunakan untuk menentukan bagaimana pengaruh manajemen pengetahuan, budaya organisasi, dan akuntabilitaspublik tentang kualitas kinerja. Hasil uji deskriptif menunjukkan bahwa kualitas kinerja Lembaga wakaf dan determinannya bagus. Sedangkan Uji Persamaan Struktural Model (SEM) dengan metode Maximum Likelihood (ML) menunjukkan hal itu manajemen pengetahuan, budaya organisasi, dan akuntabilitas publik tidak berpengaruh langsung pada kualitas kinerja lembaga wakaf. Namun, manajemen pengetahuan memiliki pengaruh terhadap inovasi pada tingkat signifikan 10%.

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This study aims to determine how the performance of waqf institutions together with the factors that affect performance. These factors consist of management knowledge, organizational culture, and public accountability for the quality of the performance of the waqf institution in the city of Banda Aceh. In this study, there is a mediating variable, namely innovation which aims to see the direct and indirect influence between the quality of performance and its determinants. This study is a survey research using a questionnaire as an instrument. Number of samples In this study there were 112 Nadzhirs who represented the waqf institutions in Banda Aceh City. Hypothesis testing consists of a Descriptive Test and a Structural Equation Model Test (SEM). Descriptive test is used to find out how the performance of the waqf institution and its determinants. Meanwhile, the SEM test is used to determine how knowledge management influences, organizational culture, and accountability the public about the quality of performance. The results of the descriptive test show that the quality of the performance of the waqf institution and its determinants is good. Meanwhile, the Structural Equation Model Test (SEM) with the Maximum Likelihood (ML) method shows that knowledge management, organizational culture, and public accountability do not have a direct effect on the quality of the performance of waqf institutions. However, knowledge management has an influence on innovation at a significant level of 10%.

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"[ABSTRAKTesis ini bertujuan menguji secara empiris pada sebuah konteks spesifik yakni perusahaan transportasi terbesar di Indonesia, PT. Blue Bird, mengenai hubungan faktor-faktor dalam organizational change, yakni corporate culture, melalui dimensi adaptability dan involvement, faktor trust kepada atasan (middle manager) serta effective communication selama proses perubahan terjadi, terhadap individual readiness to change. Sebanyak 389 kuesioner telah disebar ke pengemudi taksi di perusahaan ini. Kuesioner yang diadopsi dari penelitian sebelumnya oleh Khan (2011) dan Harp (2011), berisikan 30 pertanyaan. Metode analisa data menggunakan teknik Multivariate Structural Equation Modelling (SEM) PLS. Untuk uji validitas dan reliabilitas penulis menggunakan SPSS 22. Hasil penelitian menunjukkan pengaruh beberapa variabel diatas tidak signifikan terhadap individual readiness to change.

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ABSTRACTThis thesis is aimed to test empirically in a specific context, a leading passenger transportation company in Indonesia, PT. Blue Bird, on the correlation between organizational factors such as corporate culture, through its dimensions (adaptability and involvement), trust in middle manager and effective communication during the change process, and individual readiness to change. There have been 389 questionnaire distributed to Blue bird drivers. This questionnaire, adopted from the previous research conducted by Khan (2011) and Harp (2011), consists of 30 questions. The data analysis use the Multivariate, Structural Equation Modelling (SEM) PLS. In term of the validity and reliability, author utilise SPSS 22. The output of the research shows that the influence of some variables mentioned above has no significant impact to the individual readiness to change.;This thesis is aimed to test empirically in a specific context, a leading passenger transportation company in Indonesia, PT. Blue Bird, on the correlation between organizational factors such as corporate culture, through its dimensions (adaptability and involvement), trust in middle manager and effective communication during the change process, and individual readiness to change. There have been 389 questionnaire distributed to Blue bird drivers. This questionnaire, adopted from the previous research conducted by Khan (2011) and Harp (2011), consists of 30 questions. The data analysis use the Multivariate, Structural Equation Modelling (SEM) PLS. In term of the validity and reliability, author utilise SPSS 22. The output of the research shows that the influence of some variables mentioned above has no significant impact to the individual readiness to change., This thesis is aimed to test empirically in a specific context, a leading passenger transportation company in Indonesia, PT. Blue Bird, on the correlation between organizational factors such as corporate culture, through its dimensions (adaptability and involvement), trust in middle manager and effective communication during the change process, and individual readiness to change. There have been 389 questionnaire distributed to Blue bird drivers. This questionnaire, adopted from the previous research conducted by Khan (2011) and Harp (2011), consists of 30 questions. The data analysis use the Multivariate, Structural Equation Modelling (SEM) PLS. In term of the validity and reliability, author utilise SPSS 22. The output of the research shows that the influence of some variables mentioned above has no significant impact to the individual readiness to change.]"

"Sometimes an organizations culture can stand in the way of its success, which is why culture audits can be important tools for diagnosing and identifying deep-seated and persistent performance problems. This issue of Infoline will explain the basics of a culture audit and introduce the next steps, determine if the time is right for a culture audit in your organization, help you sell the concept of a culture audit to management, and show you how to select the audit took that is most appropriate for your culture."

"PT Hotel Indonesia Natour (PT.HlN) as a corporate was built from the merger between PT Hotel Indonesia lnternational (PT.HII) and PT Natour in 2001. The decline of physical service quality (tangible) and the service level (intagible) will influence the competitive ability ofthe hotel business. A vertical and bureaucratic organization , the creating of cultural corporate devoid of market and competitive oriented enable decline of service quality to occur which also affect the functioning in overall.Paying close attention to the the problem above, this research is focused on how the process of PT HIN transformiation with the management policy and its implementation can create value to the consumer in the form of service quality, tangible as well as intagible. This research observes a model in many dimensions, such as: Renewal, Reframe, Restructure, and Revitalize (Gouillart & Kelly:1995). The transformation process will affect in the service quality given by a corporate. The indicators being used to measure the standard of a quality service are Tangible, Reliablity, Reponsiveness, Assurance, and Empathy (Zaithaml, Parasuraman & Berry:1990).Based on its purpose, this research is called Explanatory, since there are causal factors as the independent variable and effects arose as the dependent variable. Meanwhile, based on the technique of data collecting, this research can be classified as quantitative survey. The data tabulation is carried out with SEM method. SEM or Structural Equation Modeling is a method to observe the relation between the indicator and its variable (measurement model), as well as among other variables (structural model) using a software called LISREL 8.3.The research result shows a significant relation only in several dimensions of the transformation with the service quality; and there is a symmetrical positive relation (correlation) among those dimensions. The suggestion given as a result of mis research is the need for PT.HlN to perform the incremental and sustainable transformation process."

"Tesis ini diKementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Kementerian PANRB yang bertempat di Jl. Jenderal Sudirman Kavling 69 Jakarta.Dalam tesis ini dipaparkan secara ringkas konsep-konsep mengenai Reformasi Birokrasi, budaya organisasidan budaya kerja, strategi untuk mengubah dan menguatkan budaya organisasi, budaya kerja, gratifikasi, pengendalian gratifikasi, dan kerangka pemikiran penelitian yang mendasarkan diri pada teori penguatan budaya organisasi yang dikembangkan oleh teori Steven Lattimore McShaneand Tony Travaglione 2006. Penelitian ini menggunakan metode kualitatif yang mendasarkan pada pengelolaan informasi/data yang primer maupun sekunder untuk keperluan problem solving. Fokus penelitian ini ditekankan pada pelaksanaan upaya pengendalian gratifikasi di dan internalisasi pengendalian gratifikasi ke dalam budaya kerja. Framework yang digunakan adalah strategi penguatan budaya organisasi yang menggarisbawahi lima strategi untuk penguatan organisasi yaitu melalui tindakan pimpinan organisasi, pengenalan mekanisme penghargaan, pemeliharaan keajegan gugus tugas, pengelolaan jejaring budaya, dan pemilihan dan sosialisasi kepadaanggota organisasi yang baru. Penelitian ini memberikan gagasan dan wawasan bahwa pelaksanaan upaya pengendalian gratifikasi akan berjalan efektif jika diinternalisasikan ke dalam budaya kerja dan didukung oleh seluruh entitas organisasi dengan memahami dan menerapkan sikap anti gratifikasi.

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The thesis discusses the Implementation of the gratuity control efforts in in Ministry of Administrative Reform located on Jl. Jenderal Sudirman Kav. 69 Jakarta.This thesis also gives brief summary of the administrative reform concepts, culture organization culture, strategy for changing and strengthening organizational culture, gratuity, internal control, and research framework based on the strengthening organizational culture theory developed by Steven Lattimore Mcshane and Tony Travaglione 2006 .The reaseach uses qualitative methodology that lean on the analyzes of primary and secondary data toward problem solving.

The thesis focuses on the implementation of gratuity control effort in Ministry of Administrtaive Reform. The framework of the thesis is strategy on strengthening organizational culture consist of five strategies leadership, reward mechanism, taskforce establishment, maintenance of culture networking, and selection and disemination for new member.The research gives a notion and perspective that the gratuity control efforts shall effectively be implemented bythe engaging the whole organization."