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"Skripsi ini membahas tentang kesesuaian pelaksanaan Program Kemitraan dan Bina Lingkungan (PKBL) pada 3 BUMN (PT. Jasa Marga (Persero) Tbk., PT. Bank Negara Indonesia (Persero) Tbk., dan PT. Pertamina (Persero) menurut Peraturan Menteri BUMN No.5 tahun 2007 yang mengatur tentang Program Kemitraan dan Bina Lingkungan. Dalam skripsi ini juga dibahas mengenai perbedaan CSR dengan PKBL dilihat dari pelaksanaannya dan realisasi program-program PKBL yang telah dilaksanakan 3 BUMN tersebut diatas.

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This thesis concerning The Partnership and Community Development (PKBL) at 3 State Own Enterprises (PT Jasa Marga (Persero) Tbk., PT. Bank Negara Indonesia (Persero) Tbk., and PT. Pertamina (Persero) according to the Regulation of the Ministry of SOEs No. 5 of 2007, which governs the Partnership and Community Development program. In this thesis also discuss about different views of the PKBL to CSR implementation and realization of PKBL programs that have implemented the above three SOEs."

"Pelindungan terhadap pengguna jalan tol sebagai konsumen merupakan aspek penting yang perlu diperhatikan, hal ini harus diiringi dengan penerapan Standar Pelayanan Minimal (SPM) Jalan Tol yang sesuai dengan peraturan yang berlaku. Tulisan ini menganalisa mengenai pelindungan konsumen di jalan tol dan tanggung jawab yang dimiliki oleh Badan Usaha Jalan Tol, khususnya PT Jasa Marga (Persero) Tbk, dalam mengatasi kasus pungutan liar yang terjadi dalam ruas jalan tol. Penggunaan jasa derek di jalan tol cukup tinggi, yang terkadang dimanfaatkan oleh oknum untuk melakukan pungutan liar. Penelitian ini memanfaatkan pendekatan doktrinal yang didasarkan pada peraturan yang berlaku di Indonesia serta teori-teori yang sesuai dengan situasi yang terjadi. Data yang dipakai dalam penelitian ini merupakan data sekunder yang mengacu pada hukum positif di Indonesia, seperti KUHPER, KUHP, UU Perlindungan Konsumen, UU Jalan, UU Jalan Tol, dan peraturan lainnya yang berkaitan dengan pelindungan konsumen. Dari kasus pungutan liar derek mobil ini, terungkap bahwa hak-hak yang dimiliki konsumen atas keamanan dan transparansi biaya sesuai dengan UU Perlindungan Konsumen telah dilanggar. Sehingga dalam hal ini, Badan Usaha Jalan Tol sebagai pelaku usaha bertanggung jawab untuk menggantikan kerugian konsumen sesuai dengan ketentuan yang berlaku. Tidak hanya memiliki tanggung jawab untuk mengganti kerugian, Badan Usaha Jalan Tol juga memiliki tanggung jawab untuk melakukan upaya pencegahan dan pengawasan terhadap praktik pungutan liar yang terjadi dalam jasa layanan derek mobil di Jalan Tol Jagorawi. Hal ini dapat dilakukan dengan meningkatkan peraturan yang berkaitan sehingga praktik pungutan liar derek mobil ini dapat diminimalisir.

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Protection of toll road users as consumers is an important aspect that needs to be considered, this must be accompanied by the application of Minimum Service Standards (MSS) for Toll Roads by applicable regulations. This paper analyzes the protection of consumers on toll roads and the responsibilities of Toll Road Business Entities, especially PT Jasa Marga (Persero) Tbk, in overcoming cases of illegal levies that occur on toll roads. The use of towing services on toll roads is quite high, which is sometimes utilized by unscrupulous people to commit illegal levies. This research utilizes a doctrinal approach based on applicable regulations in Indonesia and theories that are following the situation. The data used in this research is secondary data that refers to positive laws in Indonesia, such as the KUHPER, KUHP, Consumer Protection Law, Road Law, Toll Road Law, and other regulations related to consumer protection. The case of illegal fees for towing cars revealed that consumers' rights to safety and transparency of fees per the Consumer Protection Law have been violated. So in this case, the Toll Road Business Entity as a business actor is responsible for replacing consumer losses under applicable regulations. Not only has the responsibility to compensate for losses, the Toll Road Business Entity also has the responsibility to make efforts to prevent and supervise the practice of illegal levies that occur in car towing services on the Jagorawi Toll Road. This can be done by improving the relevant regulations so that the practice of illegal car towing can be minimized."

"Skripsi ini membahas tentang sistem pemberkasan arsip korespondensi di Biro Umum Kantor Pusat PT. Jasa Marga (Persero) Tbk. Dimana dalam pemberkasan itu sendiri terdapat kegiatan inspecting, indexing, coding, labeling, dan storing. Penelitian ini bertujuan untuk memberikan gambaran tentang pelaksanaan pemberkasan di Biro Umum Kantor Pusat PT. Jasa Marga (Persero) Tbk. Adapun jenis penelitian ini dilakukan dengan menggunakan pendekatan kualitatif, dengan teknik pengumpulan data berupa observasi dan wawancara. Hasil penelitian menunjukan bahwa pemberkasan arsip korespondensi di Biro Umum Kantor Pusat PT. Jasa Marga (Persero) Tbk berjalan dengan baik, hal itu ditandai dengan temu kembali arsip yang dilakukan secara tepat dan cepat.

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This thesis discusses about correspondence archives filing system in the General Division of PT. Jasa Marga (Persero) Tbk Head Office. In filing system process, it has five steps, there are inspecting, indexing, coding, labeling, and storing. This research’s purpose to provide an overview about the implementation of the filing in General Division of PT. Jasa Marga (Persero) Tbk Head Office. This type of research used a qualitative approach, and collection data techniques are observation and interviews. The results showed that correspondence archives filing system in the General Division of PT. Jasa Marga (Persero) Tbk Head Office goes well, it is indicated by archives retrieval is correctly and quickly."

"ABSTRAKPertumbuhan usaha kecil, mikro dan menengah merupakan salah satu tantanganbagi BUMN. Melalui PER-05/MBU/2007, Kementerian Negara BUMNmewajibkan BUMN untuk membantu mengembangkan UMKM. Penelitian inibertujuan untuk menganalisis pelaksanaan Program Kemitraan dan BinaLingkungan (PKBL) dari PT. Bank X (Persero) Tbk. serta analisis kinerja danpelaporan keuangannya. Penelitian ini menggunakan metode kualitatif analisisdata, dimana data primer dan sekunder dianalisis berdasarkan aturan, fakta, danstandar yang berlaku umum. Kesimpulan dari penelitian ini adalah bahwa PKBLtelah dilaksanakan sesuai dengan prosedur dan peraturan yang berlaku. Sementaraitu, efektivitas Program Kemitraan sangat rendah menurut Keputusan MenteriBadan Usaha Milik Negara No. Kep-100/MBU/2002 karena kebijakan perusahaanyang menetapkan target berdasarkan nilai KUR tetapi pada saat yang samamemiliki tingkat kolektibilitas yang sangat baik.

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ABSTRACTThe growth of small businesses, micro and medium enterprises is one of thechallenges for State-Owned Enterprises. Through PER-05/MBU/2007, Ministryof State Enterprises require SOEs to help develop SMEs . This study aims toanalyze the implementation of the Program Kemitraan dan Bina Lingkungan(PKBL) of PT. Bank X (Persero) Tbk. as well as performance analysis andfinancial reporting. This study was using qualitative methods of data analysis, inwhich primary and secondary data was analyzed based on the rules, the facts, andgenerally accepted standards. The conclusion of this study is that PKBL have beenimplemented in accordance with the applicable procedures and regulation.Meanwhile, the effectiveness of Program Kemitraan is very low according to theDecree of State-Owned Enterprise’s Ministry No. Kep-100/MBU/2002 due to thecompany’s policy that set a target based on KUR value but at the same time has avery good level of collectability."

"Skripsi ini menganalisis penerapan sistem pengendalian manajemen dengan menggunakan levers of control pada PT Jasa Raharja (Persero) yang dikaitkan dengan siklus hidup perusahaan pada saat ini. Penelitian ini adalah penelitian deskriptif-kualitatif dengan menggunakan data primer dan sekunder. Penelitian ini berkesimpulan bahwa PT Jasa Raharja (Persero) telah memiliki sistem pengendalian manajemen yang lengkap, yaitu internal control, diagnostic control systems, business conduct boundaries, belief systems, strategic conduct boundaries, dan interactive control systems, sesuai dengan posisi perusahaan pada siklus hidup perusahaan saat ini.

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This research analyse the implementation of management control systems using levers of control at PT Jasa Raharja (Persero) in relation with current organization life cycle. This research is descriptive-qualitative that uses primary and secondary data. The conclution of this research is that PT Jasa Raharja (Persero) already have adequate management control systems, such as internal control, diagnostic control systems, business conduct boundaries, belief systems, strategic conduct boundaries, and interactive control systems, with company position of the current business life cycle."

"Pelaksanaan kegiatan Corporate Social Responsibility pada BUMN bersifat wajib atau mandatory. Sebagaimana diatur dalam Permen BUMN No. PER- 05/MBU/2007. Penelitian ini bertujuan untuk menganalisa prosedur penyaluran Program Kemitraan dan Bina Lingkungan, efektivitas penyaluran PKBL, dan pelaporan keuangannya. Metode analisa yang digunakan dalam penelitian ini adalah metode kualitatif, yaitu menganalisis data primer dan sekunder berdasarkan peraturan undang-undang dan standar yang berlaku. Kesimpulan yang dapat ditarik dari penelitian ini adalah bahwa prosedur penerapan PKBL Bank Mandiri telah sesuai dengan yang ditetapkan Permen BUMN No. PER-05/MBU/2007. Sedangkan, untuk kinerja PK yang diukur dengan efektivitas penyaluran dana dan efektivitas kolektabilitas piutang pinjaman memiliki nilai yang rendah. Penyaluran dana BL juga memiliki tingkat efektivitas yang rendah. Rendahnya tingkat kolektabilitas pinjaman dikarenakan Bank Mandiri memberikan pinjaman kepada usaha yang memiliki risiko tinggi, sedangkan rendahnya tingkat penyaluran dana PKBL dikarenakan Bank Mandiri terlalu berfokus terhadap bidang tertentu saja. Namun dari segi pelaporan keuangan PKBL, Bank Mandiri telah mengacu pada standar ketentuan yang berlaku.

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Implementation of CSR activities on BUMN is mandatory, as set in Permen BUMN No. PER-05/MBU/2007. This study aims to analyze the distribution procedures of PKBL, PKBL distribution effectiveness, and financial reporting. The analytical methods used in this study is a qualitative method, which primary and secondary data analysis are based on the laws and regulations standards. The conclusion that can be drawn from this study is PKBL adoption procedure has been established according to Permen BUMN No. PER-05/MBU/2007. Meanwhile, PK performance as measured by the effectiveness of fund distribution and collectability of loan receivable is relatively low. BL fund distribution also has a low level of effectiveness. Low level of lending collectability is due to Bank Mandiri's tendency to lend its fund to high risk business. In the other hand the ineffectiveness of PKBL fund distribution is because the bank is too focused on a particular field. However, in terms of financial reporting CSR, Bank Mandiri complies to the applicable standards."

"ABSTRAKThe National Land Law stipulates that land procurement for the interest of the public as outlined in the principles of land procurement must be conducted through deliberation to reach settlement, whether in terms of land hand over or the compensation, and duress in any form and by whomever to the right holder is not allowed, including duress in using the institution of "payment offer followed by contingency at District Court". The implementation of land acquittal by PT. Jasa Marga (Persero) at Sub-district of Pesanggrahan, District of Pesanggrahan, South Jakarta, is deemed necessary to be examined since it has arisen a question whether it is conducted based on the applicable laws and regulations and how the protection is for the land right holder whose land is still on dispute. The research makes use empirical normative method and constitutes a fact finding research with explanatory research typology since it is aimed to find the fact on the problem that arises, and then the problem is explained and described in more detail. This research is expected to give solution to the existing problem by providing several suggestions to the stakeholders, so from the viewpoint of its form, it is also a prescriptive research. Data collecting is conducted through literature study and interview using judgmental sampling method. Following examination against the problem that arises, the data obtained are then analyzed using qualitative. analysis method. The outcome of the research reveals that the land acquittal conducted by PT. Jasa Marga (Persero) is in accordance with the prevailing laws and regulations, and the right holders of land that is still on dispute are given protection in the form of guarantee that compensation will be given to the right holders and in sufficient amount. It is recommended that the government determine land price in an objective and actual manner, not only when conducting land procurement for public interest, and give compensation by considering social, economic, and cultural factors of the community whose land is acquitted."

"ABSTRAK Nama : Cynthia Permatasari Program Studi : Magister IlmuKesejahteraanSosial ndash; FISIP UI Judul : PerananPT. Persero Bank Negara Indonesia, TbkdanKoperasiDalamMenujuKemandirianEkonomi. StudiDeskriptif: KoperasiCaturMakaryo di Kampoeng BNI Imogiri di DesaKarangtengah, Imogiri, Bantul, D.I. Yogyakarta PembentukanKoperasiCaturMakaryo dan hadirnya PKBL BNI,dilatarbelakangiolehketerpurukanhidupwargaDesaKarangtengahkarenahadirnyarenteniratau lsquo;bank plecit yang merajalela di wilayahtersebutdanketerbatasan modal yang dibutuhkanuntukmengembanganusaha yang dijalaniolehwargasetempat.Penelitianinidilakukandenganmenggunakanmetodekualitatifdeskriptif. Adapunpenelitianinibertujuanuntukmenjelaskanperanankoperasicaturmakaryodan PKBL BNI dalampenanggulanganpinjamanberbunga di kalanganpetanimiskin. Hasilpenelitianmenunjukkanbahwa PKBL BNI danKoperasiCaturMakaryomemiliki lima peranan yang telahdijalankan, yaitu: menyelamatkanDesadari lsquo;bank plecit rsquo;; memfasilitasianggotakoperasiuntukmemperolehpinjamandanpelatihan; menjalinkerjasamaantara BNI danKoperasi; meningkatkantarafhidupdankesejahteraanwargaDesaKarangtengah; danmelakukan monitoring usahaanggotakoperasidanevaluasiperkembangankoperasi. Kata Kunci: Koperasi, KemandirianEkonomi, PKBL BNI.ABSTRACT Name Cynthia Permatasari Study Program Magister IlmuKesejahteraanSosial ndash FISIP UI Title The Role of PT. Persero Bank Negara Indonesia, Tbk with the cooperative to Economic Independences. Study Description CaturMakaryo Cooperatives at Kampoeng BNI Imogiri in DesaKarangtengah, Imogiri, Bantul, D.I. Yogyakarta The formation of CSR BNI and CaturMakaryoCooperative is motivated by the deterioration of the life of the Karangtengah rsquo s villagers due to the presence of loan sharks or lsquo bank plecit rsquo in the region and the limited capital needed to develop money businesses undertaken by local residents. This research was conducted by qualitative desciptive method. As for this study aims to explain the role of CaturMakaryoCooperative in the direction of economic independence in the Vilage of Karangtengah, Imogiri, Bantul, Special Region of Yogyakarta and to know the supporting and inhibiting factors of CaturMakaryoCooperative role. The results of the study show that CaturMakaryoCooperative have five roles that have been implemented, consisting of saving villages from lsquo bank plecit rsquo facilitating members of cooperative to obtain loans and training bridging between members cooperative with BNI improving living standards and welfare of rural villagers and monitoring cooperative members rsquo business and evaluation of cooperative development. Keywords Cooperative, Economic Independences PKBL BNI."

"Skripsi ini membahas mengenai implementasi program CSR revitalisasi pasar yang termasuk dalam Program Peduli Pasar oleh BRI di Pasar Serpong dengan merujuk pada  teori sistem CSR. Penelitian ini menggunakan pendekatan penelitian post positivist yang dijelaskan secara deskriptif. Metode pengumpulan data dalam penelitian ini melalui wawancara mendalam dan data sekunder. Hasil penelitian ini menunjukkan bahwa CSR Peduli Pasar yang dilakukan oleh BRI tidak memberikan dampak ekonomis maupun sosial baik bagi BRI maupun pedagang Pasar Serpong. Dalam pelaksanaannya, revitalisasi yang dilakukan BRI ini tidak melibatkan pedagang pasar dari perencanaan, pengelolaan, hingga pengawasannya. Adapun dari sisi keberlanjutan, meskipun CSR yang dilakukan oleh BRI dalam perencanaan maupun pelaksanaan sudah sesuai dengan indikator tetapi tidak berkelanjutan dan bermanfaat di masa depan. Meskipun demikian, CSR revitalisasi pasar yang ada di BRI sudah sesuai dengan norma dan etika baik perusahaan maupun penerima.

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This thesis will discuss about implementation of market revitalization CSR, which is included in BRI's market care program in the Serpong market, towards the theory of CSR as a system. This research is a post-positivist research which is explained descriptively. The Methods used for collecting data in this study are through in-depth interviews and secondary data.The results of this study indicate that CSR does not provide economic or social impacts for both BRI and the Serpong Market traders. In its implementation, BRI's revitalization does not involve market traders from planning, management, to supervision. As for sustainability, even though the CSR carried out by BRI is suitable  in planning and implementation , their program is not sustainable and useful in the future. Nevertheless, the market revitalization CSR at BRI is in accordance with the norms and ethics of both the company and the recipient."

"ABSTRAKPenelitian ini bertujuan untuk mengetahui apakah aktivitas social mediamarketing berpengaruh terhadap loyalty intentions melalui driver customer equity,yaitu value equity; brand equity; dan relationship equity; dalam konteksperbankan yaitu PT. Bank Negara Indonesia (Persero), Tbk. Sampel padapenelitian ini adalah nasabah BNI yang berpengalaman mengunakan social mediaBNI dan yang menggunakan Internet Banking BNI sejumlah 215 responden.Structural Equation Modelling (SEM) dengan software LISREL 8.51 digunakanuntuk mengolah data. Hasil analisis menunjukkan bahwa aktivitas social mediamarketing memiliki pengaruh positif yang signifikan terhadap value equity, brandequity, relationship equity, dan loyalty intentions. Value equity dan brand equityjuga memiliki pengaruh positif yang signifikan terhadap loyalty intentions,sedangkan relationship equity tidak tidak terbukti memiliki pengaruh yang positifyang signifikan terhadap loyalty intentions.

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ABSTRACTThe objective of this research is to study whether social media marketingactivities have significant effects on loyalty intentions through customer equitydrivers, such as value equity; brand equity; and relationship equity; in the contextof banking, which is PT. Bank Negara Indonesia (Persero), Tbk. The respondentsfor this research are customers of BNI who have experienced using social mediaof BNI and BNI Internet Banking BNI in the number of 215 respondents. Thedata was processed through Structural Equation Modeling (SEM) using LISREL8.51. The results show that social media marketing activities have a significantpositive effect on value equity, brand equity, relationship equity, dan loyaltyintentions. Value equity and brand equity also have a significant positive effect onloyalty intentions, while relationship equity is not proven having a significantpositive effect on loyalty intentions."