Hasil Pencarian  ::  Simpan CSV :: Kembali

"One of the most dangerous illnesses which are often ignored by indonesian people is osteoporosis. On the one hand, many people start to be aware with this illness.On the other hand most of the indonesian society does not pay attention to this issue. Marketers see this illness as a big opportunity. As a result, it could be seen that there are a lot of functional foods, especially for healthyness were developed by companies. This research uses one of the most popular brand in Indonesia, Anlene as an experiment objects considering that Anlene serves the specific markets in the healthy foods. This research identifies the effect of health value to attitudes toward the product. Furthermore, this research aims to acknowledge the effect of attitudes toward functional foods toward perception of healthiness and hedonic expectations. This research would also identify the effect of perceptions of healthiness, hedonic expectations, and word of mouth to purchasing intention. There are 8 hypotheses that would be tested and analyzed using SEM software LISREL 8.8. "

"Computer industry in Indonesia gains a significant growth, about 20 percent - 25 percent every year. In market 2 million units sold for 2007, a small amount compare to 220 million live. With market this big, there?ll be positive increase of technology industry about 14 percent in 2010. Risk factor affecting the Company is: global markets for personal computers, and related peripherals and service are highly competitive and subject to rapid technological change. If the company is unable to compete effectively in these markets, its financial condition and operating results could be materially adversely affected. This under score the problem on how experiential marketing effecting the word of mouth behavior of Macintosh consumer.

Research of experiential marketing based on Bern H. Schmitt book Experiential Marketing: how to get your customers to sense, feel, think, act, and relate to your company and brand, the Free Press, 1999. Experiential marketing as independent variable measure by five dimensional: sense, feel, think, act, and relate. The dependent variable is word of mouth have three dimensional that become one variable measurable: costumer satisfaction, opinion leadership, and contiguous product.

Research method use survey to observe sample (Millis id-Mac), that use non probability sampling method for 78 respondent. To measure this research use semantic differential scale 1 for negative pole and 7 for positive pole. To analyze survey result use SPSS 12, confirmatory factor analysis and multiple linier regression.

Respondent descriptive result show that MacBook have the bigger market that other type of Mac. As for result experiential marketing have two significant dimensional: think and act, both dimensional have high score for significant outcome.

This research conclusion, that experiential marketing have significant effect on word of mouth behavior for Macintosh consumer. Thou relate did not have such same result, it because the majority of market shares from creative professional has been place with personal user and education."

"

Web 2.0 telah merubah bentuk word of mouth tradisional menjadi word of mouth baru berbasis Internet yaitu electronic word of mouth (eWOM). Melalui eWOM, konsumen membagikan pengalamannya berupa opini dan informasi mengenai suatu produk dan merek. Merek yang memiliki nilai lebih di mata konsumen akan mempunyai ekuitas merek yang kuat juga, sehingga akan mendorong minat pembelian yang lebih tinggi. Tesis ini membahas mengenai pengaruh eWOM melalui ekuitas merek terhadap minat pembelian pada pemasaran pendidikan tinggi. Penelitian ini dilakukan dengan pendekatan kuantitatif melalui metode survei dan sifat penelitian eksplanatif. Populasi pada penelitian ini adalah wisudawan program Sarjana Universitas Paramadina periode April 2019 yaitu 131 wisudawan. Teknik pengambilan sampel menggunakan total sampling. Dari hasil pengisian kuesioner, hanya 94 kuesioner yang diolah lebih lanjut berdasarkan pertanyaan saringan pada penelitian ini. Metode analisis data yang digunakan pada penelitian ini adalah analisis jalur. Analisis jalur digunakan untuk mengetahui jalur yang paling efektif dalam pembentukan minat pembelian pada konteks pemasaran pendidikan tinggi. Hasil penelitian menunjukkan bahwa pengaruh tidak langsung eWOM melalui ekuitas merek merupakan jalur yang paling efektif dalam pembentukan minat pembelian, sedang pengaruh langsung eWOM pada pembentukan minat pembelian memiliki nilai yang lebih kecil. Kesimpulan dalam penelitian ini, universitas dalam membentuk minat pembelian calon konsumen potensialnya harus menciptakan eWOM yang mampu membentuk ekuitas merek yang baik di mata calon konsumen potensialnya, sehingga minat pembelian konsumen akan menjadi tinggi.

---

Web 2.0 has transformed traditional forms of word of mouth into new Internet-based word of mouth or electronic word of mouth (eWOM). Through eWOM, consumers share their experiences in the form of opinions and information about a product and brand. Brands that have more value in the eyes of consumers will have strong brand equity, so that it will encourage higher purchase intentions. This thesis discusses the effect of eWOM through brand equity on purchase intentions in higher education marketing. This research was conducted with a quantitative approach through survey methods and explanatory research. The population in this study are 131 graduates of the Paramadina University Bachelor Program in the April 2019 period. The sampling technique uses total sampling. Based on filter questions in this study, only 94 questionnaires were processed further. The data analysis method used in this study is path analysis. Path analysis is used to determine the most effective pathway in the formation of purchase intentions in the context of higher education marketing. The results showed that the indirect influence of eWOM through brand equity was the most effective path in the formation of purchase intentions, while the direct influence of eWOM on the formation of purchase intention had a smaller value. The result of this study suggests that universities, in forming the purchase intention of potential customers, must create eWOM which is able to shape a good brand equity in the eyes of potential customers. This strategy, assumed, will increase the consumer’s purchase intention.

"

"Produk kosmetik halal merupakan salah satu produk halal yang digemari masyarakat Indonesia, khususnya pada konsumen perempuan dewasa muda muslim. Penelitian ini bertujuan untuk melihat pengaruh iklan islami dan e-WOM (electronic word of mouth) sebagai beberapa prediktor intensi pembelian daring produk kosmetik halal di Indonesia. Penelitian dilakukan secara cross-sectional korelasional terhadap 136 responden perempuan dewasa muda (18-25 tahun) beragama Islam. Hasil menunjukkan bahwa iklan islami dan e-WOM secara simultan mempengaruhi intensi pembelian daring. Namun, secara parsial, hanya e-WOM saja yang mempengaruhi intensi pembelian daring. Dari hasil penelitian tersebut, dapat dilihat bahwa iklan islami dan e-WOM jika digabungkan dapat menjadi bentuk promosi yang efektif bagi penjual dan dapat mendorong konsumen untuk membeli produk tersebut.

---

Halal cosmetic products are one of the halal products that are popular with Indonesian people, especially young Muslim female consumers. This study aims to see the effect of Islamic advertising and e-WOM (electronic word of mouth) as some predictors of online purchase intention of halal cosmetic products in Indonesia. The research was conducted cross-sectional correlational on 136 young adult female respondents (18-25 years) who were Muslim. The results show that Islamic advertising and e-WOM simultaneously influence online purchase intentions. However, partially, only e-WOM influences online purchase intention. From the results of this research, it can be seen that Islamic advertising and e-WOM when combined can be an effective form of promotion for sellers and can encourage consumers to buy these products.

"

"Lebih dari satu dekade silam, Iiteratur manajemen pemasaran menekankan pada pemasamn relasional. Berdasarkan perspektif pemasaran relasional, kepercayaan dan komitmen konsumcn dipandang sebagai kunci utama dalam mcngcndalikan suatu hubungan relasional. Dilihat clalam konteks hubungan konsumen dengan merek, maka satisfaksi merek, kepercayaan merek dan komitmen konsumen mempakan konstruk yang mempengaruhi intensi berpcrilaku konsumen yaitu intensi advokasi dan intensi pembelian kembali. Penelitian ini secara umum bemguan untuk mengetahui hubungan antara satisthksi merek, kepcrcayaan merek, komitmen konsumen dan intensi bcrprilaku konsumen yaitu intensi advokasi dan intensi pembelian kembaii. Scbagai rcsponden pada penelitian ini adalah konsumen susu anak merek Pediasnre yang berada di wilayah Jakarta Pusat. Setelah dilakukau pengumpulan data, selanjutnya data dianalisa menggunakan regresi sederhana dan berganda. Hasil dari pcnclitian ini membuktikan bahwa satisfaksi merelc berpengaruh positif terhadap kepercayaan merek. Kemudian kepercayaan merek dan satisfaksi merek berpengaruh positif pada komitmen konsumen. Dari hasil penelitian menunjukkan bahwa komitmen konsumen bcrpcran panting dalam mempengaruhi intensi berprilaku konsumen. Kominmen konsumen mempakan mediator parsial dari pengamh satisfaksi merek terhadap inlensi advoknsi. Namun demikiun komitmen konsumen merupakan mediator scpcnulmya dari pengamh satisfaksi merck terhadap intensi pembelian kembali. Komilmen konsumen berpengaruh positif terhadap intensi advokasi, sedangkan komitmcn konsumcn tidak beipengamh (signitikan) terhadap intensi pembelian kembali. Penelitian ini diharapkan dapat memberikan berbagai implikasi manajcrial bagi PT. Abbott Indonesia sebagai produsen susu merek Pediasure, untuk lebih meningkatkan peran kornitmen konsumcn untuk meningkatkan intcnsi pembelian kembali dan intensi advokasi melalui program customer relationship ma:&eting (CRM). Misalnya _dengan mengiximkan kartu ucapan selamat ulang tahun, bekerjasama dengan klinik gizi atau mmah sakit ibu dan anak unluk memamau secara berkala perkembangan gizi pasien anak-anak setelah menjalani masa pcnycmbuhan. Selain itu sebagai saran berkomunikasi bagi para konsumen Pediasure juga dapat saling berbagi informasi melalui website khusus, dimana pada website ini mercka dapat meng-update infonnasi terbaru, melakukan testimonial, atanpun sekedar chatting.

---

Over the past decade, the marketing management literature have emphasized at relationshuv marketing. Relationship marketing has established that tnzst and commitment are the key determinant in the relationshhz In the context of bussiness- to-consumer, which is, the relationship between brand and customer, brand satijaction, brand trust, and commitment are related to behavioral intentions. This research use two behavioral intention, which are, advocate intention ond repurchase intention.

This research examined the relationship between brand satisfzction, brand trust, customer commitment and behavioral intention, which are, advocate intention and repurchase intention. The unit sample of this research is Pediasure 's customer in central Jakarta. The data was collected and then being analyzed using simple and multiple regression. The result proved that brand sati.%ction positiveh/ related to brand tmst, brand trust had positive aject on customer commitment, and also brand satisfaction had positi ve aféct on customer commitment.

The result also found that customer commitment as partial mediator on brand satisfaction and advocate intention. Meanwhile, customer commitment julbf mediated the relationship between brand satisfaction and repurchase intention. Customer commitment had positive aject on advocate intention, but it had not signgfcantly aject the repurchase intention.

This research is expected to give various mangertol implication to PT Abbott Indonesia as the producer of Pediasure, about the role play of customer commitment to increase repurchase intention and advocate intention through the atstomer relationshm marketing (CRM) program. For exanuzle, birthday card and link to the nutrition clinique and mother and child hospital to monitor the progress of the healing process of pediatric patients: As a media of communication between Pediasure ‘s customers, there ts a website, they can share information, updating the latest news about Pediasure, giving testimonials, or just for little chat."

"Penelitian ini meneliti bagaimana hubungan yang terjadi antara tiga komponen yang membentuk pemasaran relasional yaitu : manajemen, karyawan, dan konsumen. Ketiga elemen ini hangs dikelola secara optimal agar sebuah perusahaan terus eksis.Penelitian ini mencoba melihat bahwa dengan penciptaan kepercayaan (trust) dan nilai (value) yang tinggi akan menciptakan loyalitas (loyalty) konsumen. Kepercayaan konsumen pada penelitian ini dibagi menjadi dua dimensi yaitu : (1) kepercayaan pada manajemen yang diukur oleh, kompetensi operasional manajemen, dan orientasi pemecahan masalah manajemen, (2) kepercayaan pada karyawan lini depan diukur oleh, kompetensi operasional karyawan, dan orientasi pemecahan masalah karyawan. Kepercayaan konsumen terhadap dua dimensi ini akan menciptakan loyalitas konsumen secara langsung ataupun dimediasi sebelumnya oleh nilai konsumen.Fokus penelitian adalah Bank Mandiri yang terletak di J1. Jend. Sudirman Jakarta Selatan dengan jumlah responden sebanyak 267 orang, semuanya merupakan nasabah yang berusia 17 tahun keatas dan pernah melakukan transaksi di Bank Mandiri sehingga mampu memberikan penilaian.Hubungan variabel-variabel penelitian dianalisis dengan SEM (Structural Equation Modelling) dengan bantuan software LISREL 8.51 untuk melihat sampai sejauh mana hubungan yang terjadi antara indicator dengan variabelnya (measurement model), serta variabel dengan variabel Iainnya (structural model).Hasil penelitian menunjukkan bahwa :1. Kepercayaan konsumen pada kebijakan manajemen dan pelaksanaannya secara signifikan hanya dibentuk oleh kompetensi operasional manajemen dan kepercayaan pada perilaku karyawan lini depan.2. Kepercayaan konsumen pada perilaku karyawan lini depan secara signifikan hanya dibentuk oleh kmpetensi oprasional karyawan dan orientasi pemecahan masalah karyawan.3. NiIai konsumen secara signifikan hanya dibentuk oleh kepercayaan pada kebijakan manajemen dan pelaksanaannya dan kepercayaan pada perilaku karyawn lini depan.4. Loyalitas konsumen secara signifikan hanya dibentuk oleh nilai konsumen.Hanya konstruk kepercayaan konsumen pada kebijakan manajemen dan pelaksanaannya dan nilai konsumen yang memiliki kesamaan dengan basil penelitian sebelumnya oleh Sirdesmukh, Singh dan Sabot (2002).

---

This study is analyzing the relationship between the three components of relational marketing, which are management, employee, and consumer. Those three components must be managed well to support the company existence.

The aim of this study is to prove that building a higher trust and value will produce consumer's loyalty. In this study, consumer loyally is divided into two dimensions: (1) management trust, measured by management operational competency and orientation of management problem solving, and (2) front-line employee trust, measured by employee operational competency and orientation of employee problem solving. Consumer trust of these two dimensions will produce consumer loyalty that can be formed directly or pre-mediated by consumer value.

This study takes place at Mandiri Bank, J1. _lend. Sudirnan, South Jakarta_ The respondents are 267 Mandiri Bank clients, who are all above 17 years old and capable of giving judgement as they had done various transactions at the bank.

The connection among variables of this study is analyzed by SEM (Structural Equation Modelling) supported by LISREL 8.51 software to see the relation between indicator on its variable (measurement model) and other variable (structural model).

This study shows that:

1. Consumer trust of management policy and its implementation is formed significantly by management operational competency and trust of front-line employee attitude.

2. Consumer trust of front-line employee attitude is formed significantly by employee operational competency and orientation of employee problem solving.

3. Consumer value is formed significantly by trust of management policy and its implementation and trust of front-line employee attitude.

4. Consumer loyalty is formed significantly by consumer value.

This study reveals that consumer trust of management policy and consumer value is the only result that similar with the result of previous study done by Sirdesmukh, Sing an Sabot (2002)."

"Penelitian ini bertujuan untuk menganalisis pengaruh aktivitas pemasaran media sosial terhadap kepuasan konsumen, intensi berperilaku dan komunikasi mulut ke mulut (WOM) pada konsumen Starbucks Coffee di Jakarta. Penelitian ini menggunakan pendekatan kuantitatif. Kuesioner penelitian disebarkan secara online kepada 100 responden yang merupakan konsumen Starbucks Coffee berusia 18-34 tahun, pernah mengunjungi kedai dan mengonsumsi produk Starbucks Coffee di Jakarta minimal sekali dalam enam bulan terakhir dan menjadi pengikut dari Instagram/Twitter Starbucks Indonesia. Teknik analisis yang digunakan adalah regresi linier sederhana dan uji hipotesis (z) dengan menggunakan SPSS 26. Hasil penelitian menunjukkan bahwa terdapat pengaruh kuat antara aktivitas pemasaran media sosial terhadap intensi berperilaku dan komunikasi mulut ke mulut (WOM) serta kepuasan konsumen terhadap intensi berperilaku dan komunikasi mulut ke mulut (WOM). Namun terdapat pengaruh sangat kuat antara aktivitas pemasaran media sosial terhadap kepuasan konsumen dan intensi berperilaku terhadap komunikasi mulut ke mulut (WOM).

---

This study aims to analyze the effect of social media marketing activities towards consumer satisfaction, behavior intention and word-of-mouth (WOM) on Starbucks Coffee’s consumers in Jakarta. This study uses a quantitative approach. The research questionnaires were distributed online to 100 respondents who were Starbucks Coffee’s consumers aged 18-34 years, had visited the shop and consumed Starbucks Coffee products in Jakarta at least once in the past six months and became a follower of Starbucks Indonesia Instagram/Twitter. The analysis technique used is simple linear analysis and hypothesis testing (z) using SPSS 26. The results show that there are strong influences between social media marketing activities towards behavior intention and word-of mouth (WOM) and consumer satisfaction towards behavior intention and wordof-mouth (WOM). However, there are very strong influences between social media marketing activities towards consumer satisfaction and behavior intention towards wordof-mouth (WOM)."

"Fokus dari skripsi ini adalah untuk meneliti sikap dan intensi pembelian terhadap suatu brand luxury dengan menganalisis sifat-sifat psikologis yang mempengaruhinya termasuk value consciousness, susceptibility to normative influence, dan need for uniquenes. Penelitian ini adalah penelitian kuantitaf dengan desain deskriptif. Hasil penelitian ini menyarankan bahwa apabila Louis Vuitton ingin meningkatkan sikap dan intensi pembelian konsumen, sebaiknya manajer focus kepada sifat susceptibility to normative influence.

---

The focus of this study is to examine the attitude and purchase intention towards a certain luxury brand by analyzing the psychological traits affecting them including value consciousness, susceptibility to normative influence, and need for uniqueness. This research is quantitative descriptive interpretive.

Researcher suggests that to increase brand attitude and purchase intention, Louis Vuitton managers should focus on the susceptibility to normative influence trait."

"Tujuan dari penelitian ini adalah untuk menganalisa bagaimana brand awareness dan brand image mempengaruhi perilaku pembelian konsumen shampoo L'Oriel. Pada penelitian ini menggunakan program SPSS untuk menguji validitas,reabilitas, dan uji asumsi klasik (normalitas, multikolinieritas, korelasi). Sedangkan untuk uji asumsi klasik lainnya yaitu uji heterokedastisitas menggunakan program Eviews. Dan untuk uji regresi menggunakan dua program tersebut. Hasil penelitian menunjukkan brand awareness dan brand image mempunyai pengaruh yang signifikan dan positif terhadap perilaku pembelian konsumen sama halnya seperti pada hasil penelitian sebelumnya. Penelitian ini juga merekomendasikan penelitian lebih lanjut mengenai perilaku pembelian kembali atas suatu merek.

---

The purpose of this study is to analyze how brand awareness and brand image influence consumer buying behavior L'Oreal shampoo. In this study using SPSS to test the validity, reliability and classical assumption (normality, multicollinearity, correlation). As for other classical assumption that heterokedastisitas test using Eviews program And for regression testing using the two programs

The results showed brand awareness and brand image have a significant and positive influence on consumer buying behavior as well as the results of previous studies. The study also recommends further research into the behavior repurchase of a brand."

"This research is based on the magnificent impact of celebrity endorser credibility in marketing communication. Nowadays many companies used celebrity endorser for introduce their product to the consumer. Advertiser for company are willing to pay a huge salaries to celebrities who are liked and respected by consumer and who will, it is hoped, favorably influence consumer attitudes and behavior toward the endorsed brands.Bakrie Telecom is one of the companies that used celebrity as an endorser. Researches used Esia as a case study because nowadays not only for consumer goods product who used celebrity but service telecommunication too. So we can see the effectiveness celebrity endorser credibility for this high technology.Company usually uses celebrity as the source of advertising message for any persuasive purposes. The aim of this research is to understand the celebrity roles when becoming endorser for the product he or she advertised, that is related to the brand attitudes. The effect of the celebrity beside to increase the company sales is to put in consumer mind. Even, as an individual maybe for telecommunication beside celebrity we will find out what service that we get if we used the product, but for this research is to proved that celebrity has influence respondent in brand attitudes.This researches is used theory according to Barbara A Lafferty (2002) is said that source credibility endorser does appear to have an effect on attitudes toward the advertisement, also suggest that it has a stronger effect on attitudes toward the brand. Ohanian (1990) celebrity endorser has source credibility such as expertise, trustworthiness, and attractiveness. Brian D Till (2000) the use of celebrity endorser with a product that is consistent with the endorser?s have a greater positive effect on brand attitudes. Three of them have the same for source that according to the celebrity endorser.This research used quantitative approach with survey method with questioners to the students in FISIP UI. Descriptive analysis is used for describe what the endorser answer with celebrity endorser as independent variable and brand attitudes as dependent variable. Multiple regression used to observed celebrity endorser impact to through brand attitudes.The result of this research indicates that celebrity endorser have an impact to brand attitudes. For which one of the credibility celebrity endorser (expertise, trustworthiness, attractiveness) are have impact to brand attitudes for Esia PT Bakrie Telecom on this researches are expertise and attractiveness. The independent variable in this research contribute 62% to brand attitudes. For residue 38% is influenced by the other factors. The suggestion to PT Bakrie Telecom is affectivity of celebrity endorser is the important thing for the marketing communication especially to make consumer have a brand attitudes to their product."