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"Tesis ini membahas pengaruh country of origin, product quality, dan self-congruity terhadap repurchase intention konsumen kendaraan LCGC Indonesia. Peneliti juga meneliti apakah terdapat moderasi dari self-congruity terhadap pengaruh country of origin dan product quality terhadap repurchase intention konsumen kendaraan LCGC Indonesia. Dari hasil penelitian, peneliti menyarankan kepada produsen kendaraan LCGC untuk mengubah strategi pemasaran mereka, dan mengubah image pengguna LCGC untuk dapat meningkatkan penjualan kendaraan LCGC. Peneliti juga telah memberikan saran untuk penelitian berikutnya untuk mengingkatkan kualitas dari penelitian terhadap repurchase intention konsumen kendaraan LCGC Indonesia.

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This thesis discusses the influence of country of origin, product quality, and self-congruity consumer intention to repurchase the vehicle LCGC Indonesia. Researcher wants to know which factors that most affecting the consumer intention to repurchase the LCGC vehicle Indonesia. From the results of the study, the researcher suggests the LCGC vehicle manufacturers to change their marketing strategies, and change the image of LCGC users to be able to increase vehicle sales LCGC. Researchers have also provided suggestions for subsequent research to remind the quality of research on repurchase intention vehicle LCGC Indonesian consumers."

"ABSTRAKPenilitian ini dilakukan untuk melihat hubungan antara consumer innovativeness dan Intensi Pembelian kembali dalam perilaku belanja online pada mahasiswa. Consumer Innovativeness didefinisikan oleh Goldsmith dan Hofacker (1991 dalam Binge-Alcaniz dkkk, 2008) sebagai kecenderungan untuk menyambut dan mengadopsi produk-produk baru. Sedangkan intensi repurchase dijelaskan sebagai kemungkinan subjektif bahwa individu akan terus membeli suatu produk dari penjual atau toko online dikemudian hari (Chiu dkk, 2008). Alat ukur Consumer Innovativeness adalah Domain spesific innovativeness (Goldsmith & Hofacker dalam Binge-Alcaniz dkk, 2008), sedangkan Intensi Repurchase adalah Repurchase Intention dari Parasuraman dkk (dalam chiu dkk, 2008). Pengukuran consumer innovativeness menggunakan alat ukur Domain spesific. Responden 453 mahasiswa di daerah Jabodetabek. Metode pengambilan sampel diperoleh dengan teknik accidental sampling. Hasil menunjukkan hubungan positif yang signifikan antara consumer innovativeness dan intensi repurchase pada perilaku belanja online (r = 0.326; p = 0.000). Artinya, semakin tinggi consumer innovativeness, maka semakin tinggi intensi untuk melakukan repurchase. Implikasinya toko online perlu melakukan identifikasi pada konsumen yang memiliki karakteristik inovatif agar dapat meningkatkan intensi repurchase.

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ABSTRACT

This research was conducted to find the correlation between consumer innovativeness and repurchase intention toward online shopping behavior on college students. Consumer innovativeness defined by Goldsmith and Hofacker (In, Binge-Alcaniz et. al, 2008) as a tendency to welcome and to adopt new products, while repurchase intention refers to the subjective probability that an individual will continue to purchase products from the online vendor or store in the future (Chiu et.al, 2008). Consumer innovativeness was measured using an instrument named Domain Spesific Innovativeness (Goldsmith & Hofacker ,in Binge-Alcaniz, 2008) and Repurchase Intention was measured using an instrument by Parasuraman et. al., (2008). This research involved 453 undergraduate students around Jabodetabek. Sampling method using accidental sampling in which questionnaire was seperated through social media. The result of this research show that consumer innovativeness positively correlated with repurchase intention( r = 0.326; p = 0.000). Which means, the highest consumer innovativeness someone?s own, showing the higher repurchase interion. The implication of this research for online shop is to identify consumer with innovativeness characteristic, in order to increase their intention to repurchase."

"ABSTRAKPada kehidupan masyarakat modern, penggunaan internet dan online shopping adalahhal yang tidak asing lagi. Di Indonesia, khususnya di kota besar seperti Jakarta dansekitarnya, melakukan kegiatan belanja secara online adalah hal yang lumrah. Dalammemenuhi kebutuhannya dan waktu luang yang sempit, seringkali masyarakatmenggunakan fasilitas online shopping ini. Salah satu situs yang menjadi tujuanmasyarakat untuk memenuhi kebutuhan sandangnya adalah Zalora Indonesia(zalora.co.id). Penelitian ini ingin membuktikan faktor-faktor apa saja yangmempengaruhi konsumen untuk berbelanja lagi di situs online shopping yang sama.Faktor-faktor yang diuji adalah perceived ease-of-use, perceived usefulness dan trust.Ketiga faktor ini diuji terhadap faktor enjoyment dan repurchase intention. Penelitianini juga ingin melihat apakah faktor enjoyment dapat berperan sebagai mediasi.Dalam penelitian ini, yang menjadi sampel adalah mereka yang pernah berbelanja dizalora.co.id selama 6 bulan terakhir, berusia diatas 17 tahun dan tinggal di wilayahJabodetabek. Data yang terkumpul kemudian diolah menggunakan teknik multipleregression pada software SPSS. Hasil pengolahan data menunjukkan bahwaperceived ease-of-use, perceived usefulness dan trust memiliki pengaruh positifterhadap enjoyment dan repurchase intention konsumen serta enjoyment dapatmenjadi faktor mediasi antara hubungan perceived ease-of-use, perceived usefulness,trust dengan repurchase intention dalam konteks berbelanja di situs Zalora Indonesia.

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ABSTRACTIn modern society, the usage of internet and online shopping are very common. InIndonesia, especially the big cities such as Jakarta and the surrounding areas, thepractice of online shopping is usual. To fulfill their needs and the lack of spare time,people tend to use online shopping. One of the sites most people visit to fulfill theirfashion and apparel needs is Zalora Indonesia (zalora.co.id). This research wants toprove what are the factors affecting consumers to shop at the same online shoppingsite. Factors being tested in this research are perceived ease-of-use, perceivedusefulness and trust. All three factors were tested to factor enjoyment and factorrepurchase intention. This research also tested if enjoyment could be a mediatingfactor. In this research, the samples are those who had shopped at zalora.co.id forthe last 6 months, 17 years old and older and live around Jabodetabek. Datacollected then analyzed with multiple regression technique using SPSS software. Theresult showed that perceived ease-of-use, perceived usefulness and trust have positiveaffect to consumers? enjoyment and repurchase intention and also enjoyment hasproven to have mediating effect between the relationship of perceived ease-of-use,perceived usefulness, trust and repurchase intention in the context of shopping atZalora Indonesia."

"Skripsi ini membahas mengenai pengaruh rekomendasi vlogger terhadap variabel repurchase intention . Pengaruh rekomendasi ini kemudian dibagi menjadi beberapa variabel indikator yaitu perceived usefulness, trust, dan attitude. Penelitian ini merupakan penelitian deskriptif yang menerapkan model dari penelitian sebelumnya Hsu et al.,2013 yang kemudian disesuaikan dengan kondisi objek penelitian. Data penelitian ini diolah dengan software SPSS 20, menggunakan analisa reliabilitas, validitas dan regresi berganda dan sederhana . Hasil pengolahan data menunjukkan bahwa variabel reputation memoderasi secara signifikan pengaruh dari perceived usefulness, trust, dan attitude terhadap repurchase intention.

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This research discusses the effect of vlogger recommendation towards repurchase intention. The effect is then observed from several variables such as perceived usefulness, trust, and attitude. This descriptive research applied model from previous research Hsu et al.,2013 that is modified to accomodate the research object. Data from this research is proccessed through SPSS 20, using realibility test, validity test, and regression tests. The result of the tests show that reputation as moderating variabel significantly influence perceived usefulness, trust, and attitude towards repurchase intention."

"[Product harm crisis dari produk otomotif merupakan kejadian yang lumrah dalam dunia industri otomotif, dari major sampai minor defect. Hal ini dilatarbelakangi oleh kompleksnya rangkaian proses produksi dari awal hingga akhir. Terdapat empat strategi product recall yang dapat dilakukan perusahaan dalam menghadapi situasi ini, yaitu menolak recall atau deny, melakukan recall atas paksaan hukum atau involuntary recall, recall secara sukarela atau voluntary recall, dan super effort. Namun dalam studi ini penulis hanya meneliti tiga variabel sesuai dengan strategi product recall yang pernah dilakukan di Indonesia.Penelitian ini bertujuan untuk mengetahui dampak dari masing-masing strategi recall terhadap manufacturer’s image, consumer loyalty, dan repurchase intention. Objek penelitian ini adalah Honda yang melakukan voluntary recall dan super effort dan Toyota yang melakukan deny recall pada tahun 2014. Unit analisis dalam penelitian ini adalah user Honda dan user Toyota. Hasil Penelitian menunjukkan bahwa hanya strategi super effort yang berpengaruh positif signifikan terhadap imej perusahaan, dan loyalitas konsumen berpengaruh positif signifikan terhadap repurchase intention., Product harm crisis from automotive product is a fairly usual event that happens in automotive industry, from minor to major defect. Which happens with abundant factors including complexity of production process from the starting until finishing phase. There were four possible product recall strategy that could be accomplished by the firm, such as deny recall, involuntary recall, voluntary recall, and super effort.Although this research only consider three strategy which had took place in Indonesia. This research focuses to understand the effect of each product recall strategy on manufacturer’s image, consumer loyalty, and repurchase intention. The object of this study is Honda which had accomplished voluntary recall and super effort strategy and Toyota which had accomplished deny recall in 2014. The result of this study is super effort is the only strategy that has positive significant effect on manufacturer’s image, and so does consumer loyalty effect on repurchase intention.]"

"Internet dan telepon selular, dalam dua dekade terakhir sangat mempengaruhi kehidupan sosial masyarakat. Industri pakaian adalah salah satu industri yang mempunyai banyak peminat di Indonesia, dan kini mulai tumbuh bisnis pakaian online. Berbagai merek-merek lokal dalam fashion industry Indonesia pun bermunculan, mulai dari Nikicio, Cotton Ink, Peter Says Denim, Up, Monday to Sunday, Pop Meets Pop, Tru, DAMN! I Love Indonesia dan masih banyak lagi. Namun ketidakmampuan untuk memeriksa secara fisik produk ketika belanja online meningkatkan persepsi resiko yang terkait dengan belanja online. Karena itu para pengusaha online, khususnya di bidang pakaian, sangat peduli terhadap bagaimana membangun ekuitas merek yang tinggi agar pelanggan dapat loyal dan melakukan repurchase intention. Dalam penelitian ini, penulis mengambil studi kasus salah satu online brand lokal yaitu, Cotton Ink. Kemudian penelitian ini melibatkan 269 responden yang pernah berbelanja produk Cotton Ink di website www.cottonink-shop.com. Penelitian ini menggunakan metode kuantitatif, dan berjenis eksploratori dan kausal-eksplanatori. Pengambilan sampel dilakukan dengan metode non-probability sampling dan judgemental sampling. Model penelitian dengan empat belas hipotesis dalam penelitian akan diuji dengan menggunakan Structural Equation Modeling (SEM). Hasil penelitian ini menunjukkan bahwa terdapat hubungan signifikan dan positif antara ekuitas merek (brand equity) dengan niat pembelian kembali (repurchase intention).

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Internet and mobile phones, in the last two decades greatly affect the social life of the community. Clothing industry is one industry that has many enthusiasts in Indonesia, and has now started growing, online clothing business. Various local brands in the fashion industry Indonesia also appear, from Nikicio, Cotton Ink, Peter Says Denim, Up, Monday to Sunday, Pop Meets Pop, Tru, DAMN! I Love Indonesia and many more. However, the inability to physically examine the products when shopping online increases the perception of risk associated with online shopping. Therefore online entrepreneurs, especially in the areas of clothing, very concerned about how to build high brand equity so that customers are loyal and do repurchase intention.

In this study, the authors studied the case of one local brand online named, Cotton Ink. This study included 269 respondents who had shopped at Cotton Ink?s website, www.cottonink-shop.com.This study used quantitative methods, and the type is exploratory and causal-explanatory. Sampling was done by a non-probability sampling and judgmental sampling. A research model with fourteen hypothesis in this study will be tested using Structural Equation Modeling (SEM). The results of this study indicate that there are significant and positive relationship between brand equity (brand equity) with the intention to repurchase (repurchase intention)."

"ABSTRAKTingkat penetrasi internet dan smartphone yang tinggi di Indonesia mendorong masyarakat untuk menggunakan berbagai teknologi baru yang dianggap mempermudah hidup mereka, salah satunya adalah mobile payment. Penyedia jasa perlu mengetahui faktor-faktor apa saja yang mempengaruhi penerimaan mobile payment di kalangan masyarakat. Peneliti menggunakan model UTAUT2 (Unified Theory of Acceptance and Use of Technology) yang dikombinasikan dengan strategi pemasaran baru, yaitu gamification, untuk melihat pengaruhnya terhadap behavioural intention dan use behaviour pengguna mobile payment GO-PAY di Indonesia. Metode purposive sampling digunakan dalam penelitian ini dan data dianalisis menggunakan Partial Least Squares - Structural Equation Modeling (PLS-SEM). Setelah berhasil mengumpulkan 180 responden, penelitian ini menunjukkan bahwa performance expectancy, habit, dan gamification berpengaruh terhadap behavioural intention untuk menggunakan GO-PAY. Sementara habit berpengaruh terhadap use behaviour pengguna GO-PAY di Indonesia.

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ABSTRACTThe high level of internet and smartphone penetration in Indonesia encourages people to use a variety of new technologies that facilitate their lives, one of which is mobile payment. Service providers need to know what factors influence the acceptance of mobile payments among Indonesian. The researcher used the UTAUT2 (Unified Theory of Acceptance and Use of Technology) model which was combined with a new marketing strategy, namely gamification, to see its influence on behavioral intention and use behaviour of GO-PAY mobile payment users in Indonesia. The purposive sampling method was used in this study and the data were analyzed using Partial Least Squares - Structural Equation Modeling (PLS-SEM). After successfully collecting 180 respondents, this study shows that performance expectation, habit, and gamification influence behavioral intention to use GO-PAY. While habit affects the use behaviour of GO-PAY users in Indonesia."

"Maraknya isu lingkungan telah membuat masyarakat lebih banyak mengonsumsi produk hijau, salah satunya kosmetik hijau (green cosmetics) yang tidak hanya ramah lingkungan namun sejalan dengan prinsip syariah. Namun demikian, penjualan kosmetik hijau di Indonesia masih sangat terbatas. Oleh karena itu, penelitian ini bertujuan untuk mengetahui faktor-faktor yang memengaruhi intensi pembelian produk kosmetik hijau oleh konsumen Muslim di Indonesia. Penelitian ini mengadopsi kerangka Theory of Planned Behavior dengan tambahan beberapa variabel dan metode penelitian kuantitatif dengan Covariance-Based Structural Equation Modelling (CB-SEM). Data primer dikumpulkan dengan metode non-probability sampling dan melibatkan 500 responden Muslim Indonesia yang pernah membeli produk kosmetik hijau dalam 6 bulan terakhir. Hasil penelitian menunjukkan bahwa variabel sikap, norma subjektif, dan kontrol perilaku memiliki hubungan signifikan positif terhadap intensi pembelian produk kosmetik hijau, dimana sikap memiliki pengaruh yang paling signifikan positif terhadap intensi tersebut. Adapun variabel pengetahuan lingkungan, motif ekologi, dan religiositas memiliki pengaruh signifikan positif terhadap sikap untuk membeli produk kosmetik hijau. Sedangkan variabel kesadaran kesehatan dan kolektivitas tidak memiliki pengaruh yang signifikan terhadap sikap untuk membeli produk kosmetik hijau. Hasil penelitian ini diharapkan dapat memberikan masukkan terhadap pelaku industri kosmetik hijau dalam menyusun strategi pemasaran yang sesuai, antara lain dengan mempromosikan produk kosmetik hijau oleh ahli dibidang terkait, memasukkan nilai religiositas ke dalam iklan, dan pelabelan ramah lingkungan pada kosmetik hijau. Hasil ini juga diharapkan bermanfaat bagi pemerintah untuk meningkatkan pengetahuan masyarakat seputar lingkungan serta akademisi sebagai rujukan bagi penelitian sejenis dan memperkaya literatur terkait kosmetik hijau di Indonesia maupun global.

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The rise of environmental issues has made people consume more green products, one of which is green cosmetics that are not only environmentally friendly but in line with sharia principles. However, sales of green cosmetics in Indonesia are still very limited. Therefore, this study aims to determine the factors that influence the purchase intention of green cosmetics products by Muslim consumers in Indonesia. This study adopts the Theory of Planned Behavior framework with the addition of several variables and quantitative research methods with Covariance-Based Structural Equation Modeling (CB-SEM). Primary data was collected using non-probability sampling method and involved 500 Indonesian Muslim respondents who had purchased green cosmetics products in the last 6 months. The results showed that the variables of attitude, subjective norms, and behavioral control have a significant positive relationship with the intention to purchase green cosmetics products, where attitude has the most significant positive influence on the intention. The variables of environmental knowledge, ecological motives, and religiosity have a significant positive influence on the attitude to buy green cosmetics products. While the variables of health awareness and collectivity do not have a significant influence on the attitude to buy green cosmetics products. The results of this study are expected to provide input to green cosmetics industry players in developing appropriate marketing strategies, including promoting green cosmetics products by experts in related fields, incorporating religiosity values into advertisements, and environmentally friendly labeling on green cosmetics. These results are also expected to be useful for the government to increase public knowledge about the environment and academics as a reference for similar research and enrich the literature related to green cosmetics in Indonesia and globally."

"ABSTRAKTujuan Penelitian ini adalah untuk mengetahui pengaruh suasana toko terhadap minat beli kembali pada Eiger Adventure Store. Penelitian ini menggunakan pendekatan kuantitatif. Sampel dalam Penelitian ini adalah 100 orang yang berusia 18 tahun hingga 55 tahun, yang sudah pernah membeli produk di Eiger Adventure Store minimal 1-2 kali. Metode Penelitian yang digunakan adalah non-probability sampling, serta teknik penarikan sampel purposive. Instrumen Penelitian ini menggunakan kuesioner, dan data dianalisis menggunakan regresi linear. Hasil Penelitian ini menunjukkan bahwa suasana toko memiliki pengaruh yang kuat terhadap minat beli kembali pada Eiger Adventure Store.

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ABSTRACTThe objective of this research is to analyze how is the effect of store atmosphere towards repurchase intention on Eiger Adventure Store. This research applied the quantitative approach. The sample of this research is 100 people aged 18 years old and above, who has ever bought a product at Eiger Adventure Store with a minimum 1-2 times of purchased. The method used in this research is the non-probability sampling method, with purposive sampling technique. This research used questionnaire as the research instrument, and analyzed the data using linear regression. The result of this research indicates that store atmosphere has strong effect towards repurchase intention on Eiger Adventure Store. "

"Skripsi ini dilakukan dalam konteks e-commerce: marketplace dengan melihat bagaimana pengaruh dari kecepatan respon perusahaan atau recovery speed immediate dan delay dan service recovery type compensation dan apology terhadap perceived distributive justice, perceived procedural justice, danperceived interactional justice. Ketiga perceived justices tersebut kemudian dilihat pengaruhnya terhadap post-recovery satisfaction, positive word-of-mouth, dan repurchase intention. Selain itu, penelitian ini juga melihat hubungan langsung antara recovery speed dan tipe service recovery terhadap post-recovery satisfaction, positive word-of-mouth, dan repurchase intention. Hasil dari penelitian ini menunjukkan adanya pengaruh langsung antara recovery speed dan service recovery type terhadap post-recovery satisfaction, positive word-of-mouth, dan repurchase intention yang dilihat melalui uji beda menggunakan ANOVA. Selain itu, terbukti adanya pengaruh tidak langsung recovery speed dan service recovery type terhadap positive word-of-mouth, dan repurchase intention dari hasil uji regresi dengan mediasi post-recovery satisfaction. Kesimpulan penelitian ini yaitu, respon terbaik didapat dari memberi respon kurang dari 30 menit dan memberi kompensasi 50 dari harga produk. Sementara untuk permintaan maaf kurang dari 30 menit dan kompensasi yang diberikan melebihi 1 hari tidak memiliki perbedaan yang signifikan.

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This thesis is conducted in the context of e commerce marketplace to see the effect of recovery speed immediate and delay and service recovery type compensation and apology on perceived distributive justice, perceived procedural justice, and perceived interactional justice. And then to see the impact of all three perceived justices on post recovery satisfaction, positive word of mouth, and repurchase intention. This research also test direct effect of recovery speed and service recovery type on post recovery satisfaction, positive word of mouth, and repurchase intention.

The result of this research shows that there is direct effect between recovery speed and service recovery type on post recovery satisfaction, positive word of mouth, and repurchase intention, which is being tested with ANOVA. The research also shows the significant indirect effect of recovery speed and service recovery type on positive word of mouth and repurchase intention, which is tested by regression, with post recovery satisfaction as mediation variable.

This research found that the best reaction came from giving respond within 30 minutes and compensation 50 of the product price. Meanwhile, apology that is being given within 30 minutes do not differ significantly with compensation given in more than a day."