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Hasil Pencarian

Ditemukan 208054 dokumen yang sesuai dengan query
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Aditya Puja Ramadhan
"Teknologi memiliki peran yang signifikan dalam membentuk lansekap dari industri ritel. Kemajuan teknologi dalam proses pemberian pelayanan telah mempengaruhi proses interaksi antara konsumen dengan perusahaan. Namun, investasi teknologi tersebut tidak akan memberikan hasil maksimal jika tidak digunakan oleh konsumen. Penelitian ini bertujuan untuk menjelaskan pengaruh mediasi dari Attitude terhadap Self-Service Technology pada hubungan antara Antecedent Beliefs dan Intention to Use dengan cara lintas studi. 102 partisipan dengan beragam faktor demografi digunakan untuk menguji hipotesa bahwa Ease of Use dan Usefulness mempengaruhi Attitude secara positif, Need for Interaction dan Risk mempengaruhi Attitude secara negatif, dan Attitude terhadap Self-Service Technology memediasi hubungan antara Antecedent Beliefs dan Intention to Use.
Hasil dari penelitian ini mengindikasikan bahwa Ease of Use dan Usefulness adalah faktor utama yang mempengaruhi Attitude terhadap Self-Service Technology. Secara tak terduga, hasil penelitian ini juga mengindikasikan bahwa Risk mempengaruhi Attitude secara positif dan Need for Interaction merupakan satu-satunya faktor signifikan yang mempengaruhi Attitude terhadap Self-Service Technology yang berfungsi untuk memfasilitasi proses transaksi. Penelitian ini juga mendiskusikan eksplorasi lebih jauh dan saran untuk penelitian selanjutnya, dengan implikasi hasil penelitian untuk perusahaan dalam merencanakan dan mengelola Self-Service Technology.

Technology has played a significant role in shaping the landscape of retail industry. The advancement of technology in service delivery has affected the way customers interact with company. However, this capital invested by company will not pose its true benefits if not utilized by customers. This research attempted to elaborate the mediation influence of attitude towards Self Service Technology on the relationships between antecedent beliefs and intention to use Self Service Technology by using a cross sectional study. A sample of 102 individuals in a range of varied demographics was used to test the hypotheses that ease of use and usefulness positively influence attitude, need for interaction and risk negatively influence attitude, and that attitude towards Self Service Technology mediates the relationships between antecedent beliefs and intention to use Self Service Technology.
The results indicated that ease of use and usefulness are key determinants affecting people's attitude towards Self Service Technology. Unexpectedly, results suggested that perceived risk positively influences attitude towards Self Service Technology and that the need for interaction was found to be significant only to predict the attitude towards Self Service Technology facilitating transaction. Further exploration is elaborated, and the suggestions for future research avenues are discussed with practical implications of the findings critical for firms in planning and managing their Self Service Technologies.
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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
S68799
UI - Skripsi Membership  Universitas Indonesia Library
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Susan Eka Septyarini
"Self service technology SST cukup banyak tersedia di Indonesia, myGraPARI merupakan satu-satunya SST dibidang telekomunikasi. Penelitian ini ditujukan untuk mengetahui peranan dari antecedent belief terhadap sikap dan kecenderungan untuk adopsi myGRaPARI. Antecedent belief pada penelitiain ini yaitu perceived ease of use, perceived usefulness, need of interaction dan perceived risk sebagai variabel endogen. Sikap pada penelitian ini berfungsi sebagai variabel mediasi terhadap kecenderugan untuk adopsi. Peneitian ini melibatkan 145 responden, dan data peneitian diproses dan dianaisis menggunakan metode Structural Equation Modeling SEM. Temuan dari penelitian ini yaitu perceived ease of use, dan need of interaction tidak signifikan memepegaruhi sikap konusmen unuk adopsi SST, namun perceived usefulness dan perceived risk signifikan berpengaruh terhadap sikap konsumen untuk adopsi SST.

We can found Self Service Technology SST easily in Indonesia. One of SST is myGraPARI, a SST in telecommunication. This research is to explore the roles of antecedent belief toward attitude and intention to adopt toward myGraPARI. The antecedent beliefs in this research are perceived ease of use, perceived usefulness, need of interaction and perceived risk as endogen variable. Attitude as mediating variable toward intention to adopt. This research engaged 145 respondents, the data was processed and analyzed with Structural Equation Model SEM. The findings in this research are perceived ease of use, and need of interaction have not significant influence toward attitude to adopt. However, Perceived Usefulness and Perceived risk have significant influence to attitude towards intention to adopt.
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Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
S68400
UI - Skripsi Membership  Universitas Indonesia Library
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Risa Verolika
"ABSTRAK
Skripsi ini membahas pengaruh interaksi konsumen terhadap staff dan self service technology (SST) pada bisnis ritel. Penelitian sebelumnya
"menunjukan bahwa hubungan langsung interpersonal service quality berpengaruh positif terhadap retail patronage intention. Peelitian ini bertujuan untuk memahami bagaimana mekanisme interaksi konsumen terhadap staf dan STST dapat berkontribusi pada perusahaan. Pene;itian ini mengambil studi kasus bisnis ritel bioskop CGV Blitz Grand Indonesia yang menyediakan layanan self-service technology (SST) kepada konsumennya. Dengan mengambil sampel penelitian sebanyak 100 responden, data tersebut diolah menggunakan structural equation modelling. Hasil penelitian menunjukan bahwa interaksi konsumen kepada staff (Interpersonal service quality) memiliki pengaruh positif terhadap retail patronage intentios.

ABSTRACT
This thesis discusses the influence of consumer interactions on the staff and self service technology (SST) in the retail business. Previous research
"Shows that the direct connection of interpersonal service quality positive effect on retail patronage intention. Peelitian aims to understand how the mechanisms of interaction of consumers towards staff and STST can contribute to the company. Pene; itian this case study retail business of cinema CGV Blitz Grand Indonesia that provide services self-service technology (SST) to their customers. By taking a sample of 100 respondents, the data is processed using structural equation modeling. the results showed that the interaction of the consumer to the staff (Interpersonal service quality) have a positive influence on the retail patronage intentios.;"
2016
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UI - Skripsi Membership  Universitas Indonesia Library
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Arsila Chairunnisa
"ABSTRACT
KA Bandara Soekarno-Hatta merupakan sebuah alternatif transportasi publik baru ditengah permasalahaankemacetan yang terbukti memunculkan antusiasme yang tinggi terhadap layanan yang diberikan. Terlepas dariantusiasme masyarakat terhadap pengoperasian kereta, keluhan dan saran pengguna banyak bermunculanmengenai layanannya. Penelitian ini mencoba memberikan rekomendasi rancangan layanan Stasiun KA Bandarauntuk meningkatkan kepuasa pengguna dengan metode SSTQual, model Kano, QFD dan service blueprinting,Berdasarkan integrasi metode SSTQual dan model Kano, terdapat 12 atribut layanan yang termasuk kedalamkategori attractive yang perlu diprioritaskan dalam meningkatkan kepuasan pengguna. 12 atribut tersebutditerjemahkan ke dalam persyaratan teknis untuk mendapatkan inovasi ndash; inovasi yang akan digunakan dalamservice blueprint. Melalui hasil penelitian didapatkan 10 technical requirement yang perlu diterapkan untukmeningkatkan kepuasan pengguna. Technical requirement terebut kemudian dirinci dalam tindakan operasionalyang dipetakan dalam service blueprint.

ABSTRACT
Soekarno Hatta Airport Railway is a new public transportation alternative in the middle of traffic problem whichis proved to have generated high enthusiasm for the services provided. Regardless of the public 39s enthusiasm forthe train operation, complaints and suggestions of many users sprang up regarding its services. This study attempts to recommend the design of the Airport Railway Station service to improve user satisfaction by using SSTQual method, Kano Model, QFD and service blueprinting. Based on SSTQual and Kano model integration, there are 12 service attributes belongs to the attractive category that need to be prioritized in increasing user satisfaction. 12 attributes are translated into technical requirements to obtain innovations to be used in the service blueprint. Through this research, we get 10 technical requirement which need to be applied to improve user satisfaction. The technical requirement is then detailed in operational actions to be mapped in the service blueprint."
2018
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UI - Skripsi Membership  Universitas Indonesia Library
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Waryuni
"Penelitian ini bertujuan untuk mengetahui Pengaruh Enam Antecedent Beliefs Terhadap Behavioral Intention dengan Mediasi Attitude. Responden dari penelitian ini adalah 259 nasabah dari Bank BCA, BNI, BRI dan MANDIRI. Penelitian ini merupakan penelitian kuantitatif dengan desain deskriptif serta menggunakan Structural Equation Modeling SEM . Hasil dari penelitian ini menunjukkan bahwa dari sepuluh hipotesis hanya empat hipotesis yang terbukti memiliki pengaruh yang signifikan. Hasil dalam penelitian ini juga menunjukkan bahwa subjective norm memiliki pengaruh yang lebih tinggi dibandingkan trust terhadap intensi menggunakan self-service technology Mesin Setor Tunai.

The aim of the research is to study about The effect of six antecedent beliefs toward behavioral intention Attitude as mediating variable. The respondens of this study were 259 customers rsquo bank of BCA, BNI, BRI and Mandiri. This research is quantitative descriptive and using structural equation modeling SEM . The results of this research found that four out of ten hypotheses are empirically supported. Results of this reseach indicate that subjective norm has more significan impact on behavioral intention towards adopting self sercive technology Cash Deposit Machine."
2017
S66764
UI - Skripsi Membership  Universitas Indonesia Library
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Bintang Nur Fatahillah
"Sistem pemakaian sendiri merupakan proses penyaluran daya keluaran dari generator pembangkit yang digunakan sebagai sumber energi pada motor induski tiga fasa pada sistem pemakaian sendiri, sebagai penunjang proses produksi energi listrik yang dihasilkan oleh generator pembangkit. Proses penyaluran daya pemakaian sendiri ini menggunakkan dua buah transformator, yaitu Unit Station Transformer (UST) dan Station Service Transformer (SST). Daya listrik dari UST dapat dipasok dari keluaran generator pembangkit apabila generator beroperasi dalam kondisi normal menuju motor-motor pemakaian sendiri. Sedangkan, daya listrik dari SST dapat dipasok dari sistem interkoneksi 150 kV, dan SST ini digunakan untuk proses start up awal motor-motor pemakaian sendiri pada PLTU Suralaya. Secanggih-canggihnya suatu sistem kelistrikan, pasti tidak luput dari suatu masalah. Masalah itu berkaitan dengan fenomena kerusakan pada transformator. Apabila salah satu UST mengalami kerusakan permanen, maka unit yang bersangkutan harus melakukan pemberhentian unit, karena UST tidak mampu memasok daya dari generator menuju motor-motor pemakaian sendiri. Sehingga PLTU tidak mampu memproduksi energi listrik sampai kondisi UST benar-benar bisa digunakan. Hal ini tentu menyebabkan kerugian waktu maupun biaya. Untuk meminimalisir kerugian waktu maupun biaya yang ditanggung oleh PLTU Suralaya ini, maka dilakukan eksperimen ini untuk memaksimalkan penggunaan SST pada PLTU Suralaya, dengan menggunakkan SST sebagai trafo cadangan atau pengganti UST, bilamana terdapat salah satu UST yang mengalami kerusakan permanen pada salah satu unit 1-4 PLTU Suralaya. Sehingga di masa depan kelak unit pembangkit bisa terus memproduksi energi listrik walaupun terjadi kerusakan pada salah satu UST, dan kerugian waktu maupun biaya yang ditanggung oleh perusahaan bisa diminimalisir.

The self-usage system in Suralaya Power Plant is the process of channeling output power from AC generator, which are used as an energy source on the three-phase AC induction motor at the self-using system, as a support for the process of producing electric energy produced by AC generator. The process of channeling the power to self-using system uses two transformers, i.e Unit Station Transformer (UST) and Station Service Transformer (SST). Electric power from UST can be supplied from the output of the generator, if the generator operates under normal conditions to the three-phase AC induction motor. Meanwhile, electric power from SST can be supplied from a 150 kV at the interconnection system, and SST is used for the early start-up process of three-phase AC induction motor at the Suralaya Power Plant. As sophisticated as an electrical system, certainly cannot escape from a problem, i.e the phenomenon of damage to the transformer. If one of the UST suffers permanent damage, the unit concerned must terminate the unit, because UST is unable to supply power from the generator to the three-phase AC induction motor at the self-using system. So, the power plant is not able to produce electricity until the UST conditions can really be used. This phenomenon causes a loss of time and cost. To minimize the time and cost losses incurred by the Suralaya power plant, this experiment was conducted to maximize the utilization of SST in the Suralaya power plant, by using SST as a backup transformer for UST, if there was one UST that suffered permanent damage at one unit between unit one until unit four in Suralaya Power Plant. So that in the future, one unit of power plant can continue to produce electricity despite damage to one of the UST, and the loss of time and costs borne by the company can be minimized."
Depok: Fakultas Teknik Universitas Indonesia, 2020
S-pdf
UI - Skripsi Membership  Universitas Indonesia Library
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"Dunia Fantasi (Dufan)  located in Taman Impian Jaya Ancol is one leading recreational unit with specific characteristics as a theme park.  A research was done towards with service quality and implementation of experiential direct effect, marketing applied in using path analysis.  Experiential marketing was to a is to positive and significant impact on variables.  The objec of this research and determine the effect implementation of experiential marketing to its impact on customer intention of Dufan.  Data collection was conducted through questionnaire given to Dufan visitors.  From the results of data analysis we found that service quality has not significantly influenced customer's attitude.  The study revealed that the direct effect between experiential marketing and customer intention is strong As a subsequent finding,  service quality has not given a significant effect on intention.  However, experiential marketing was found having an indirect influence on customer intent mediated by attitude,  in which the results of the study suggested that the indirect effect customer attitude has a direct positive and significant impact on customer intention variables.  The direct influence of customer attitude to customer intention in Fantasy World, was "strong""
WINER 13:2 (2012)
Artikel Jurnal  Universitas Indonesia Library
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Universitas Indonesia, 2007
S28892
UI - Skripsi Membership  Universitas Indonesia Library
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