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"ABSTRAKPenelitian ini bertujuan untuk menguji model penelitian yang menyelidiki kelelahan emosional sebagai mediator pengaruh work-family conflict dan perceived organizational support terhadap turnover intention pekerja industri garmen di Indonesia. Penelitian ini merupakan bagian dari penelitian payung yang dilakukan oleh tim riset Universitas Indonesia UI , Tufts University TU , dan Real-Time Analytics RTA Vietnam. Penelitian ini menggunakan pendekatan kuantitatif dengan data sekunder yang diberikan oleh tim peneliti Universitas Indonesia. Alat ukur yang digunakan dalam penelitian ini dirancang oleh tim peneliti antara Universitas Indonesia UI , Tufts University TU , dan Real-Time Analytics RTA Vietnam. Sampel penelitian ini melibatkan 2071 responden valid dari lima provinsi yaitu DKI Jakarta, Banten, Jawa Barat, Jawa Tengah, dan Yogyakarta. Metode pengolahan data yang digunakan untuk menguji delapan hipotesis dalam penelitian ini adalah Structural Equation Model SEM dengan aplikasi Lisrel 8.7. Hasil uji hipotesis dan analisis data menyimpulkan bahwa work-family conflict memiliki pengaruh negatif yang signifikan terhadap perceived organizational support, perceived organizational support memiliki pengaruh negatif yang signifikan terhadap emotional exhaustion, emotional exhaustions tidak memediasi pengaruh work-family conflict dan perceived organizational support terhadap turnover intention, serta perceived organizational support memiliki pengaruh negatif yang signifikan terhadap turnover intention.

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ABSTRACTThis study seeks to test a research model that investigates emotional exhaustion as a mediator of the effects of work family conflict work family conflict and perceived organizational support on turnover intention to garment industry rsquo s worker in Indonesia. This study is a part of umbrella research between Universitas Indonesia UI , Tufts University TU , and Real Time Analytics RTA Vietnam. This study uses a quantitative approach by using secondary data that prepared by researcher team of Universitas Indonesia. Questionnaire in this study is designed by researcher team between Universitas Indonesia UI , Tufts University TU , and Real Time Analytics RTA Vietnam. Eight proposed hypotheses was tested by using Structural Equation Modeling SEM with Lisrel 8.7 application based on secondary data collected from 2071 valid respondents around garment industry worker in DKI Jakarta, Banten, West Java, Central Java, and Yogyakarta Province. Based on the results of SEM, it can be concluded that work family conflict has significant negative effect on perceived organizational support, perceived organizational support has significant negative effect on emotional exhaustion, emotional exhaustion doesn rsquo t mediate the effect of work family conflict and perceived organizational support on turnover intention, also perceived organizational support memiliki pengaruh negatif yang signifikan terhadap turnover intention. "

"Turnover intention merupakan salah satu permasalahan yang menjadi perhatian khusus bagi industri garmen di Indonesia. Fakta kurangnya pekerja di industri ini dapat memperburuk kondisi apabila pihak manajemen tidak mampu mencegah turnover intention pekerja garmen yang dapat berakibat pada actual turnover. Oleh sebab itu, penelitian ini dilakukan untuk menguji pengaruh work-family conflict dan resilience terhadap turnover intention dengan peran mediasi emotional exhaustion. Penelitian ini merupakan bagian dari penelitian payung yang dilakukan oleh Universitas Indonesia (UI), Tufts University, dan Real-Time Analytics (RTA) Vietnam dengan melibatkan 127 pabrik garmen dan 3.800 responden dari enam provinsi di Indonesia. Namun, jumlah data yang valid dan dapat digunakan dalam penelitian adalah 2.897 responden. Pembuktian hipotesis dilakukan dengan menguji hubungan variabel melalui Structural Equation Model (SEM). Hasil membuktikan bahwa pengaruh work-family conflict dan resilience terhadap turnover intention secara penuh dimediasi oleh emotional exhaustion. Hal ini dapat disimpulkan bahwa tingginya tingkat work-family conflict dan rendahnya resilience pekerja akan mendorong munculnya turnover intention apabila pekerja mengalami emotional exhaustion. Hasil penelitian ini dapat menjadi acuan bagi pihak manajerial untuk terus memperbaiki kondisi lingkungan kerja di industri garmen Indonesia dengan cara memahami faktor apa saja yang menimbulkan emotional exhaustion.

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Turnover intention is one of problems faced by garment industries in Indonesia while this condition becomes worse because of workers shortage occured in Indonesia. This research aims to examine the effect of work-family conflict and resilience on turnover intention through the mediating role of emotional exhaustion. This research is a part of collaborative study conducted by Universitas Indonesia (UI), Tufts University, and Vietnam Real-Time Analytics (RTA) which involves 127 selected garment factories with a sample of 3.800 garment workers from six provinces. However, the valid data that can be used in this research are only 2.897. Structural Equation Model (SEM) is used to proved the hypotheses. The results show that the effect of work-family conflict and resilience on turnover intention are fully mediated by emotional exhaustion. In conclusion, the higher level of work-family conflict and the lower level of resilience can lead to the higher level of turnover intention only if the workers are emotionally exhausted. This research gives insight for management to provide better working condition in garment industry by identifying factors of emotional exhaustion."

"Penelitian ini bertujuan untuk menginvestigasi bagaimana turnover intention dapat muncul di industri perbankan dengan melihat adanya pengaruh dari workplace bullying dan perceived supervisor support serta pengaruh mediasi dari work-family conflict. Data yang didapatkan berasal dari 200 responden di mana hipotesis diuji dengan menggunakan Structural Equation Modeling (SEM). Studi ini menunjukkan bahwa terdapat pengaruh positif antara workplace bullying dan perceived supervisor support terhadap turnover intention, baik langsung maupun dengan mediasi work-familyconflict. Adapun ditemukan bahwa perceived supervisor support tidak memiliki pengaruh signifikan terhadap work-family conflict dan turnover intention.

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This study aims to investigate how turnover intention can arise in the banking industry by looking at the influence of workplace bullying and perceived supervisor support as well as the influence of mediation from work-family conflict. The data obtained came from 200 respondents where the hypothesis was tested using Structural Equation Modeling (SEM). This study shows that there is a positive influence between workplace bullying and perceived supervisor support on turnover intention, both directly and with work-family conflict mediation. It was found that perceived supervisor support did not have a significant influence on work-family conflict and turnover intention."

"Penelitian ini bertujuan untuk mengetahui faktor yang berpengaruh terhadap turnover intention pada pekerja garment di Indonesia. Penelitian ini merupakan penelitian kuantitatif dengan menggunakan data yang didapatkan dari tim peneliti payung yang diambil menggunakan metode survey. Sebanyak 2781 pekerja garment yang tersebar pada lima provinsi di Indonesia menjadi sampel dalam penelitian ini. Pengujian hipotesis dilakukan menggunakan metode structural equation model (SEM). Hasil group discussion digunakan untuk mendukung hasil penelitian yang telah dilakukan. Hasil penelitian menunjukkan bahwa psychological empowerment berpengaruh negatif terhadap turnover intention serta tidak adanya hubungan yang signifikan dari workload terhadap turnover intention. Selain itu, hasil penelitian juga menunjukkan bahwa emotional exhaustion memediasi penuh hubungan workload dengan turnover intention pada pekerja garment.

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This study aims to determine the factors that influence turnover intention on garment workers in Indonesia. This research is a quantitative study using secondary data using survey methods. A total of 2781 garment workers spread across five provinces in Indonesia were used as samples in this study. Hypothesis testing is done using the structural equation model (SEM) method. Data from group discussions were used to provide additional support to the results of the research. The results showed that empowerment negatively related to turnover intention and no significant relationship of workload on turnover intention. In addition, the results of the study also showed that emotional exhaustion fully mediated the linkage between workload and turnover intention in garment workers."

"Penelitian ini dilakukan karena meningkatnya ekspor pabrik garmen Indonesia dalam beberapa tahun terakhir. Menariknya, Asosiasi Pertekstilan Indonesia melaporkan bahwa ada banyak karyawan yang turnover di industri ini. Penelitian ini bertujuan untuk melihat variabel penting apa yang dapat mengurangi tingkat intensi turnover. Penelitian ini berdasarkan penelitian kuantitatif. Kami menggunakan data sekunder yang dilakukan oleh Universitas Indonesia, Universitas Tufts dan Analisis Realtime Vietnam dan didukung oleh Pusat Penelitian Pembangunan Internasional Kanada. Total ada 2897 pekerja garmen yang berpartisipasi dalam penelitian ini. Data diproses menggunakan perangkat lunak LISREL 8.51 dengan Structual Equation Modeling. Hasil penelitian menunjukkan bahwa niat berpindah dapat dikurangi dengan meningkatkan kepuasan hidup, mengurangi konflik pekerjaan-keluarga, dan meningkatkan pemberdayaan yang dilakukan oleh manajemen. Perusahaan harus memperhatikan pola pikir pertumbuhan yang mungkin dapat membuat pemberdayaan menjadi lebih efektif.

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This research was carried out due to the increase in exports of Indonesian garment factories in recent years. Interestingly, the Indonesian Textile Association reports that there are many turnover employees in this industry. This study aims to look at what important variables can reduce the level of turnover intention. This research is based on quantitative research. We use secondary data from the University of Indonesia, Tufts University and Vietnam Realtime Analysis and supported by the Canadian Center for International Development Research. A total of 2897 garment workers participated in this study. Data is processed using LISREL 8.51 software with Structual Equation Modeling. The results showed that the intention to move could be reduced by increasing life satisfaction, reducing work-family conflict, and increasing the empowerment undertaken by management. Companies must pay attention to the growth mindset that might make empowerment more effective."

"Emotional labor merupakan strategi manajemen emosi yang dilakukan oleh karyawan yang berinteraksi tatap muka atau berkomunikasi langsung dengan konsumen. Topik ini menjadi penting ketika emotional labor banyak mempengaruhi hasil-hasil kerja baik individu itu sendiri maupun kinerja perusahaan. Turnover intentions dan kepuasan kerja merupakan salah satu hal penting yang dapat dipengaruhi oleh emotional labor. Namun, kedua jenis strategi emotional labor (surface acting dan deep acting) memberikan hasil yang berbeda baik terhadap kepuasan kerja maupun turnover intentions. Selain emotional labor, kepuasan kerja dan turnover intentions juga dapat dipengaruhi oleh persepsi karyawan terhadap dukungan organisasi (Rhoades dan Eisenberger, 2002).Penelitian ini dilakukan untuk menguji adanya pengaruh emotional labor terhadap turnover intentions serta pengaruh kepuasan kerja sebagai mediator. Selain itu, penelitian ini juga dilakukan untuk mengetahui pengaruh persepsi dukungan organisasi terhadap turnover intentions serta pengaruh kepuasan kerja sebagai mediator. Dengan melakukan penelitian data terhadap 152 karyawan frontline Bank Negara Indonesia (BNI) kantor cabang Bekasi, diketahui bahwa strategi surface acting tidak mempengaruhi keinginan karyawan untuk meninggalkan perusahaan. Sebaliknya, strategi deep acting dan persepsi dukungan organisasi menekan keinginan karyawan untuk meninggalkan perusahaan. Di sisi lain, kepuasan kerja memediasi total hubungan antara deep acting dengan turnover intentions, serta memediasi parsial hubungan antara persepi dukungan organisasi dengan turnover intentions.Melihat keterbatasan penelitian ini yang hanya dilakukan dalam lingkup BNI kantor cabang Bekasi, maka pengambilan sampel yang lebih luas dapat disarankan untuk penelitian selanjutnya agar hasil penelitian dapat digeneralisasi lebih luas.

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Emotional labor is emotional management strategies performed by employees who interact face to face or communicate directly with costumers. This topic becomes important when emotional labor affects outcome of both the individual and company performance. Job satisfaction and turnover intentions is one of important thing that is affected by emotional labor (surface acting and deep acting). In addition, job satisfaction and turnover intentions can also be affected by perceived organizational support (Rhoades dan Eisenberger, 2002). This study was conducted to examine the influence of emotional labor on turnover intentions as well as the effect of job satisfaction as a mediator.

In addition, this study was also conducted to determine the effect of perceived organizational support to turnover intentions as well as the effect of job satisfaction as a mediator. By using samples of 152 frontline employees of Bank Negara Indonesia (BNI) Bekasi branch offices, it is known that the strategy of surface acting does not affect the desire of employees to leave the company. Conversely, deep acting strategies and perceived organizational support to suppress desire of employees to leave the company. On the other hand, job satisfaction totally mediate the relationship between deep acting and turnover intentions, as well as partially mediate relationship between perceived organizational support and turnover intentions.

The limitations of this study is the study only done within the scope of BNI branch office Bekasi, the wider sampling can be recommended for further research so that the results can be generalized more widely."

"Penelitian ini bertujuan untuk mengetahui pengaruh career adaptability, perceived organizational support, dan career satisfaction terhadap turnover intention pada tenaga kerja generasi milenial Indonesia. Penelitian ini merupakan penelitian kuantitatif dengan menggunakan cross-sectional design dan metode purposive sampling untuk mengumpulkan data primer. Sampel dalam penelitian ini diperoleh dari 424 tenaga kerja generasi milenial Indonesia (lahir antara 1980-2000) dan pengolahan data dilakukan dengan menggunakan metode Structural Equation Modelling (SEM). Hasil penelitian menunjukkan bahwa career satisfaction memiliki peran penting dalam mencegah turnover intention serta memediasi hubungan di antara career adaptability dan perceived organizational support terhadap turnover intention. Pemberdayaan berupa peningkatan adaptabilitas dan dukungan organisasi perlu diikuti dengan adanya kepuasan karier dalam rangka mencegah keinginan untuk keluar dari organisasi. Studi ini memberikan kontribusi kepada manajemen dan literatur sumber daya manusia mengenai pentingnya peran mediasi career satisfaction terhadap career adaptability dan perceived organizational support dalam rangka menurunkan turnover intention tenaga kerja generasi milenial di Indonesia.

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This study aims to determine the effect of career adaptability, perceived organizational support, and career satisfaction on turnover intention on the Indonesian millennial generation. This research is a quantitative study using a cross-sectional design and purposive sampling method to collect primary data. The sample in this study was obtained from 424 Indonesian millennial generation workers (born between 1980-2000), and data processing was carried out using the Structural Equation Modeling (SEM) method. The results showed that career satisfaction has an important role in preventing turnover intention and mediating the relationship between career adaptability and perceived organizational support for turnover intention. Empowerment, in the form of improving individual adaptability and organizational support, needs to be followed by career satisfaction to prevent the desire to leave the organization. This study contributes to the management and human resource literature regarding the important role of career satisfaction mediation on career adaptability and perceived organizational support to reduce the turnover intention of the millennial generation in Indonesia.

"

"ABSTRAKPenelitian ini bertujuan untuk menguji peran employee voice dan resilience terhadap turnover intention dengan mediasi emotional exhaustion. Penelitian ini merupakan bagian dari penelitian payung yang dilakukan oleh tim riset Universitas Indonesia (UI), Tufts University (TU), dan Real-Time Analytics (RTA) Vietnam. Penelitian ini menggunakan metode kuantitatif menggunakan kuesioner dengan total responden 2.781 pekerja garmen pada lima provinsi di Indonesia. Setelah reliabilitas dan validitas alat ukur dikonfirmasi, pemodelan persamaan struktural dilakukan untuk memeriksa hubungan yang dihipotesiskan. Temuan utama dalam penelitian ini adalah: emotional exhaustion memediasi komplementer hubungan employee voice dengan turnover intention dan memediasi kompetitif hubungan resilience pekerja dengan turnover intention.

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ABSTRACT

This study aims to examine the roles of employee voice and resilience to turnover intention through emotional exhaustion as mediator. This study is a part of research project between Universitas Indonesia (UI), Tufts University (TU), and Real-Time Analytics (RTA) Vietnam. Data were collected using surveys to 2.867 garment workers in five provinces in Indonesia. The measurement in this study were confirmed valid and reliable before the researcher conducted structural equation modelling to examine the hypothesized relationships. The main finding were: emotional exhaustion complementary mediated the relationship between employee voice and turnover intention, and competitively mediated the relationship between employee resilience and turnover intention."

"Penelitian ini dilakukan untuk mendapatkan gambaran persepsi hubungan antara atasan dan bawahan dalam leader-member exchange, serta persepsi karyawan terhadap dukungan organisasi atau perceived organizational support, yang merupakan faktor yang mempengaruhi turnover intentions karyawan. Peneliti menggunakan organizational commitment sebagai mediator variabel untuk melihat pengaruh langsung dan tidak langsung dari kedua independen variabel tersebut. Partisipan penelitian berjumlah 176 orang karyawan yang terdiri atas dua kelompok responden, yaitu Responden A sebagai atasan dan Responden B sebagai pelaksana/bawahan yang akan dibandingkan hasilnya.Hasil penelitian ini menunjukkan hasil yang signifikan pada kedua responden penelitian terkait dengan pengaruh perceived organizational support terhadap turnover intentions, baik secara langsung maupun tidak langsung melalui organizational commitment sebagai mediator. Namun, menunjukkan hasil yang berbeda pada pengaruh leader-member exchange terhadap turnover intentions, baik secara langsung maupun melalui organizational commitment sebagai moderator. Pada Responden A, leader-member exchange tidak memiliki pengaruh yang signifikan terhadap turnover intentions, baik secara langsung maupun melalui organizational commitment sebagai moderator. Sedangkan, hasil pada Responden B menunjukkan hasil yang sebaliknya, yaitu terdapat pengaruh yang signifikan leader-member exchange terhadap turnover intentions, baik secara langsung maupun melalui organizational commitment sebagai moderator.

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This research was conducted to get a whole picture of the perception toward superiors subordinates'relationship in leader member exchange, as well as employee's perceptions of organizational support in perceived organizational support, which may affect employee turnover intentions. Researcher use organizational commitment as a moderator variable to see the direct and indirect influences from those two independent variables. Survey data were collected from 176 employees, which consists of two groups of respondents, namely Respondent A as superior and Respondent B as the executor subordinate, which will be compared the result with one another.

The result of this study shows significant in both respondents related to the influence of perceived organizational support toward turnover intentions, either directly or indirectly through organizational commitment as a mediator variable. However, it shows different on the influences of leader member exchange toward turnover intentions, either directly or indirectly through organizational commitment as a moderator variable. Respondent A show that leader member exchange has no significant effect on the employee's turnover intentions, either directly or through organizational commitment as a moderator. Meanwhile, the results of Respondent B show the opposite, that there is a significant influence of leader member exchange on employee's turnover intention, either directly or through organizational commitment as moderator."