Terjadinya krisis energi, perubahan iklim, dan masalah lingkungan yang semakin serius meningkatkan kepedulian masyarakat terhadap lingkungan. Kepedulian akan lingkungan ini membuat konsumsi ramah lingkungan menjadi daya tarik bagi konsumen dan pelaku usaha. Berbagai industri mulai mengadopsi praktik ramah lingkungan dalam kegiatan operasionalnya, termasuk industri restoran. Green restaurants hadir sebagai alternatif restoran konvensional dengan mengadopsi nilai-nilai peduli lingkungan. Green restaurants mulai bermunculan di seluruh dunia termasuk Indonesia. Sayangnya, penelitian tentang green restaurants di Indonesia masih sangat sedikit. Penelitian ini bertujuan untuk melihat faktor-faktor yang memengaruhi niat perilaku konsumen untuk mengunjungi green restaurants. Menggunakan extended theory of planned behavior model faktor-faktor tersebut antara lain perceived environmental concern, perceived authority support, perceived behavioral control, subjective norms, attitude, willingness to pay premium dan perceived consumer effectiveness. Menggunakan sampel penduduk Jabodetabek dengan metode Structural Equation Modeling (SEM), hasil penelitian ini dapat membantu pemasar untuk meraih pangsa pasar yang lebih besar green restaurants.
The occurrence of the energy crisis, climate change, and environmental problems that are increasingly serious have increased public awareness of the environment. This concern for the environment makes environmentally friendly consumption an attraction for consumers and businesses. Various industries have started to adopt environmentally friendly practices in their operations, including the restaurant industry. Green restaurants exist as an alternative to conventional restaurants by adopting environmental values. Green restaurants are starting to appear all over the world including Indonesia. Unfortunately, there is very little research on green restaurants in Indonesia. This study aims to look at the factors that influence consumer behavior intention to visit green restaurants. Using the extended theory of planned behavior model, these factors include perceived environmental concern, perceived authority support, perceived behavioral control, subjective norms, attitude, willingness to pay premium and perceived consumer effectiveness. This research analyzed a sample of Jabodetabek residents with the Structural Equation Modeling (SEM) method, the results of this study can help marketers to gain a larger market for green restaurants.
"Studi secara spesifik mendisuksikan intensi konsumen milenial untuk mengunjungi kembali restoran “hijau”. Theory of planned behavior (TPB) merupakan teori yang digunakan sebagai dasar pada penelitian ini. Studi ini menambahkan variabel environmental concern, dan satisfaction sebagai determinan intensi perilaku. Selain itu, satisfaction diukur menggunakan pengukuran ECOSERV yang memiliki konstruk assurance, reliability, responsiveness, empathy, tangibles, dan ecotangibles. Studi ini bertujuan untuk menggali lebih jauh determinan yang paling kuat menentukan intensi konsumen untuk mengunjungi kembali restoran “hijau”. Penelitian ini dilakukan dengan pendekatan kuantitatif. Data diperoleh dari 499 responden dan diolah dengan PLS-SEM. Pada penelitian empiris ini, ditemukan bahwa environmental concern memiliki pengaruh signifikan terhadap consumer’s behavioral intention secara tidak langsung melalui perceived behavioral control dan attitude. Sebagai tambahan, konstruk tangibles, ecotangibles, dan responsiveness berpengaruh secara signifikan terhadap satisfaction. Hasil penelitian ini diharapkan dapat menambah literatur yang masih terbatas mengenai intensi perilaku konsumen terhadap restoran yang menerapkan praktik ramah lingkungan.
This study specifically discusses millennials’ intention to revisit “green” restaurant. Theory of Planned behavior (TPB) is adopted as the theoretical framework. Environmental concern and satisfaction are added in the study as the determinant of behavioral intention. Besides, satisfaction is measured with ECOSERV that has assurance, reliability, responsiveness, empathy, tangibles, and ecotangibles as its constructs. The objective of this study is to further investigate the “key” driver of consumer’s revisit intention to “green” restaurant. This study uses quantitative method. The data was collected from 499 respondents, and analyzed with PLS-SEM. The findings of this study illustrate that environmental concern has significant impact on consumer’s revisit intention indirectly through perceived behavioral control and attitude. Also, tangibles, ecotangibles, and responsiveness is found to have significant impact on satisfaction. Findings form this research is expected to enrich the limited literature about consumers’ behavioral intention toward restaurants that practice green.
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