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"This research study ilustrattes the basic ofthe turn over ofthe nurses . It also pertains to the pations opinion on the unsatisiied treatment received from the hospital nurses attending spesilically with regard to the unpolite, unfriendly manner, slow attention and the overall implication of not good or quality services. In general the research study aims to analyzed the job performance and the skill of nurses at Tebet hospital at the present year. The research used the cross sectional method by getting the sample of the total population of the nurses at Tcbet hospital on their actual work during the month of May untill June 2001. The data were gathered from the given quetionaire at the respective respondents and was properly interpreted and explained on the basis of satistical reports with technical analysis distribution frequency, chi squere and logistic regretion. Based on the univariat analysis the research study implication is that; job satisfaction and job performsnce ofthe nurses at Tebet hospital were almost the same. The research study further illustrates interestingly that comparison with oter hospital research study researches Tebet hospital got lowest grade as compared to them. The analysis also implied that the relation of bivariat between job satisfied and performance are not useful on thc contrary, the useful relation of the said factors were based on the condition of the environment. The analysis also proved that job satisfaction of the nurses at their work condition are important to recognize by the administration / management of the hospital for continuous care and profesional growth of the nurses. The researchers recommendation is focused on the achivement of the job satisfaction of nurses and further development of their job -performance . This would simply be possible by providing them better working environment like good lighting as good ambience , and complete facilities and equipments at the hospital."

"ABSTRAKPenelitian ini bertujuan mengidentifikasi hubungan antara pemenuhan hak-hak perawat dengan kinerja perawat di Rumah Sakit Pusat Kepolisian Raden Said Sukanto Jakarta. Penelitian ini mempergunakan desain penelitian deskriptif korelasi dengan pendekatan cross sectional. Hasil uji validitas dan reliabilitas kuesiner yang diuji pada 106 perawat diperoleh hasil validitas 0,263-0,600 (r tabel 0,195) dan reliabilitasnya 0,791. Hasil penelitian terdapat hubungan signifikan antara perlindungan terhadap risiko kerja (p=0,000), imbalan jasa pelayanan keperawatan (p=0,000), mengembangkan karir sesuai profesi (p=0,000), perlakuan adil dan jujur (p=0,000), hak cuti dan hak kepegawaian (p=0,033), mengembangkan diri melalui pendidikan formal dan non formal (p=0,000), pelayanan pemeriksaan kesehatan (p= 0,000) dengan kinerja perawat. Hak yang paling berhubungan dengan kinerja perawat adalah perlakuan adil dan jujur dari pimpinan (p=0,000). Pihak manager perlu membuat sebuah kebijakan tetantang pemenuhan hak-hak perawat dengan surat keputusan di Rumah Sakit Pusat Kepolisian Raden Said Sukanto Jakarta.

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ABSTRACT

The purpose of this research was to identify the relationship between the fulfillments of the nurses? rights with their performance at Raden Said Sukanto Police Central Hospital Jakarta. This research used descriptive correlation design with a cross sectional approach. The respondent of this study was the total population who fulfilled the inclusion criteria which are all nurses working in inpatient rooms and the status of civil servants with at least one year eorking period. Instruments used are questionnaires that have been prepared based on the elements of the nurses rights? and nurse performance. Validity and reliability test results questionnaires tested on 106 nurses showed that the results of validity is 0,263-0,600 (table r=0,195) and reliability 0,791. From the data analysis, it has been recognized that there is a significant relationship between protection against the work risks (p=0,000), nursing services fees (p=0,000), the right to develop an appropriate professional career (p=0,000), fair and honest treatment (p=0,000), the leave and employment rights (p=0,033), the right to develop themselves through formal and non formal education (p=0,000), and health check service (p=0,000) with the performance of nurses. The right most associated with the performance of nurses is a fair and honest treatment from the leader (p=0,000). The manager is expected to make a policy about the fulfillments of the nurses? rights in the Decree at Raden Said Sukanto Police Central Hospital Jakarta."

"Akreditasi rumah sakit adalah pengakuan resmi dari pemerintah kepada rumah sakit yang telah memenuhi standar pelayanan kesehatan, rumah sakit Zahirah sendiri sudah lulus akreditasi namun berdasarkan data yang ada kinerja perawat dianggap masih kurang sehingga perlu diketahuinya hubungan antara pengetahuan mengenai akreditasi rumah sakit dan karakteristik dengan kinerja perawat di rumah sakit Zahirah Jakarta tahun 2010. Tujuan dilakukannya penelitian ini adalah diketahui gambaran pengetahuan perawat mengenai akreditasi rumahsakit, karakteristik individu perawat, hubungan antara pengetahuan mengenai akreditasi dengan kinerja perawat di RSU Zahirah, hubungan antara karakteristik dengan kinerja perawat RSU Zahirah. Penelitian ini bersifat analitik dengan pendekatan kuantitatif. Desain penelitian adalah survei cross sectional yang berarti pengukuran variabel dependen dan independen dilaksanakan pada satu waktu, Populasi penelitian adalah semua perawat yang berjumlah 72 orang perawat menggunakan alat ukur kuesioner. Kesimpulannya adalah karakteristik individu perawat di RSU Zahirah adalah sebagian besar berjenis kelamin perempuan, tingkat pendidikan terakhir SPK-D3, umur 24 tahun keatas, dan masa kerja 2 tahun keatas. Sebagian besar perawat memiliki pengetahuan yang baik, karakteristik individu yang terdiri dari umur, jenis kelamin, dan pendidikan tidak memiliki hubungan yang signifikan terhadap kinerja perawat, masa kerja terbukti mempunyai hubungan yang signifikan, pengetahuan perawat mempunyai hubungan yang signifikan terhadap kinerja perawat. Saran dari penelitian ini adalah memberikan reward dan punishment kepada perawat, dan merekrut tenaga perawat yang telah berpengalaman minimal 2 tahun. Perlu diadakan evaluasi berkala terhadap kinerja perawat dan pelaksanaan pelayanan rumahsakit sesuai dengan standar akreditasi rumah sakit.

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Hospital accreditation is official recognition from the government to hospitals that have met standards of health services, hospitals themselves have passed the accreditation Zahirah but based on existing performance data were deemed to be less so the nurse needs to know the relationship between knowledge about the accreditation of hospitals and nursing performance characteristics Zahirah hospital in Jakarta in 2010.

The purpose of this study is to know the description of nurse's knowledge about the hospital accreditation, individual characteristics, the correlation between nurse's knowledge about the hospital accreditation and the performance of nurses in Zahirah Hospital, the correlation between the individual characteristics of nurses and the performance of nurses at Zahirah Hospital.

This research is a quantitative analytical approach. The design of this study was cross sectional survey which means that the measurement of dependent variable and independent variable were done at the same time. The population of this study were all nurses who numbered 72 nurses using questionnaires as the measuring instrument.

The conclusion were that individual characteristics of nurses in Zahirah Hospital is mostly female, the last education level SPK-D3, age 24 years and older, and years of service above 2 years. Half nurses have good knowledge, the individual characteristics consisting of age, gender, and education have no significant correlation to performance of nurses, the work proved to have a significant correlation, the knowledge nurses also have significant correlation to the performance of nurses.

Suggestions from this study is to provide reward and punishment to nurses, and recruit nurses with minimum 2 years of experience. Need to conduct periodic evaluation to nurse's performance and the implementation of hospital's services in accordance with hospital accreditation standard."

"Kinerja perawat berpengaruh langsung terhadap kualitas pelayanan kesehatan. Penelitian ini merupakan penelitian deskriptifkuantitatif dengan pendekatan cross sectional yang bertujuan untuk mengetahui hubungan faktor-faktor motivasi kerja dengankinerja perawat pelaksana di ruang rawat inap Rumah Sakit X. Penelitian menggunakan proportionate random sampling yangtelah memenuhi kriteria inklusi, yaitu 100 perawat pelaksana Rumah Sakit X. Hasil penelitian ini menunjukkan ada tiga subvariabelmotivasi kerja yang ada hubungan signifikan dengan kinerja perawat yaitu: hubungan interpersonal (OR= 4,345), supervisi(OR= 72,952) dan penghasilan/gaji (OR= 7,304). Sedangkan variabel karakteristik individu menunjukkan dua variabel yangada hubungan signifikan dengan kinerja adalah pendidikan perawat pelaksana (OR = 7,567) dan umur (OR= 25,948). Adapunsubvariabel yang dominan berhubungan dengan kinerja perawat adalah supervisi (OR= 72,952), setelah dikontrol variabelumur, penghasilan/gaji dan tingkat pendidikan. Peningkatan supervisi oleh kepala ruangan, komite keperawatan, dan bagiankeperawatan perlu untuk ditingkatkan, dengan cara pendekatan struktur organisasi agar dapat memotivasi kinerja perawatpelaksana.Performance of nurses directly affect to quality health care. Staff nurse is a contribution worker directly to the quality of theservices for the client. The work motivation factor is one of factors which influence the work of nurse. This research is adescriptive quantitative by a cross sectional design which aiming to know relationship between the work motivation factorswith staff nurse performance inpatient wards in Hospital X. Research used a proportionate random sampling which fulfilledan inclusion criterion; it was almost 100 staff nurse at inpatient wards in Hospital X. This research result indicated three subvariables of work motivation which related significantly by nurse performance including interpersonal relation (OR= 4.345),supervision (OR= 72.952) and incomes or salary (OR=7.304). While individual characteristic variable indicated two variableswhich related significantly by performance is education of staff nurse (OR= 7.567) and age (OR= 25.948). There are dominantsub variable connected with staff nurse performance is supervision (OR= 72.952), after it was controlled by variables of age,incomes or salary and education level. Increase of supervision by head nurse, nursing committee, and nursing section need tobe improved, with the approach of organizational structure in order to motivate the performance of nurses."

"Persepsi tentang keterlibatan, karakteristik individu dapat mempengaruhi kinerja perbaikan ketidaksesuaian dalam ISO 9001:2000. Penelitian ini merupakan penelitian deskriptif korelasi dengan desain cross sectional. Penelitian ini menggunakan total populasi yang telah memenuhi kriteria inklusi berjumlah 110 orang. Hasil uji validitas dan reabilitas didiapatkan adalah valid (0,9621-0,9651) dan reliabel (0,9645). Hasil penelitian adalah, ada hubungan yang bermakna antara oersepso keterlibatan dengan kinerja perbaikan ketidaksesuaian. Variabel yang paling dominan berhubungan dengan kinerja perbaikan keridaksesuasian adalah komunikasi (p value=0,000; OR=23,917, 95% CI) dan pelatihan (p value=0,000; OR=23,917, 95% CI).

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The research to identified the correlation of nurse characteristic, nurse supervisor involvement perception with performance of non conformity correction ISO 9001 : 2000 . The research population were 110 supervisor nurse. The result of the validity and reliability test was validity (0,9621-0,9651) and reability (0,9645). The conclusion of this study showed that there was a significant relationship between with the involvement of supervisor nurse perception. The most dominant variables that correlated of work performance of non conformity correction was communication (p value=0,000;OR=23,917, 95% CI) and training (p value=0,000;OR=22,400, 95% CI) from this result can be suggested for direction hospital, it was increased nurse supervisor involvement in non conformity correction ISO 9001 : 2000."

"Perawat merupakan salah satu profesi yang paling penting di dalam suatu organisasi Rurnah sakit. Perawat adalah mayoritas karyawan Rumah Sakit yang berperan secara langsung melayani pasien. Selama memiliki kontak terlama dengan pasien, 24 jam sehari. Dalam melaksanakan tugasnya perawat memiliki standar asuhan keperawatan yang merupakan acuan pekerjaanya. Salah satu bagian dari stan""dar asuhan keperawatan ada1ah implementasi keperawatan. Menurut Drucker dalam Gillies (1996) potensi terbesar hagi kontrol berada pada titik Cli mana tindakan dilaksanakan, jadi untuk maksud 'tru:alitas kontrol supervisi Personil ke erawatan sebaiknya dilakukan di dalam lingkungan perawatan. Datan sen iri dan melihatnya adalah satu-satunya masukan yang dapat diperca a. Atas dasar itu penulis memilih I plementasi Keperawatan yang dijadikan bahan observasi sebagai dasar penilaian. Tujuan dari penelitian ini adalah untuk mengetabui detenninan kineija perawat dalam implementasi asuhan keperawatan di instalasi rawat inap RSUD Cideres kabupaten Majalengka. Desain pene1itian menggunakan...metode kuantitatif dan kualitatif dengan p-value = 0,001 , OR = 6,048 setelah dikontrol oleh variabel sumber daya/sarana dengan nilai p-value = 0,047.OR= 0,343. Dari hasil penelitian ini disarankan kepada manajemen rumah sakit untuk mengupayakan pemenuhan dan pemeliharaan alat-alat kesehatan baik medis maupun non medis sesuai dengan standar. Selain itu diperlukan upaya-upaya dari manajemen rumah sakit untuk meningkatkan motivasi perawat. Kegiatan yang paling mendesak yang mendorong motivasi kerja perawat menjadi lebih baik adalah membuktikan apakah beban keija mereka sudah sesuai standar? Untuk menjawabnya secara tepat diperlukan evaluasi beban keija perawat di tiap-tiap ruangan erawatan. Upaya yang lain adalah pembinaan berupa diskiisi refleksi kasus, monitoring dan evaluasi secara kontinyu, mendukung dan atau menyelenggarakan pendidikan dan pelatihan keperawatan memberlakukan pemberian imbalan baik imbalan ekstrinsik (extrinsic rewards) maupun imbalan Intrinsik (Intrinsic rewards).

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Nurse is one of. the most important professions and a hospital organization. Nurse is majority of hospital employee that stlirectly serves patients. While patient taken care in hospital, nurses have the longest contact with patients, which is 24 hours a day. In performing their duty, nurses have nursing upbrinmng standar that is nursing implementation. According to Drucker in Gillies (1996), the largest potential for control placed in pointrwhere an act eonducted, so that supervision co trol quality of nursing personnel had better do in a nursmg environment. Come by yourself and see it become the onl:y: input that could be trustee. f3ased on it writer choose Nursing Implementation that made an observation material as basic assessment.

This researc objective is to identify the determinant of urse performance in implementation of nursing uporingin a RSUD inpatient installation Cideres Majalengka regency. Research design is using quantitative and qualitative method with 77 (seventy-seven) samples of nurse administrator. Performance dependent variable measured with observation method toward implementation o nursing upbringing. A for independent variable that checked irresponsibility appropriate with standard ? To answer it correctly need nurse work responsibility evaluation in each nursing hall. Other effort is comprehension such as case reflection discussion, monitoring and continually evaluation, encouraging and or conducting nurse education and training, giving reward whether extrinsically (Extrinsic reward) or Intrinsically (Intrinsic reward)."

"Permasalahan produktivitas kinerja tenaga kesehatan akibat manajemen institusi yang belum optimal masih sering terjadi, termasuk di Rumah Sakit Jiwa dr. H. Marzoeki Mahdi (RSJMM). Perawat sebagai tenaga kesehatan terbanyak di rumah sakit dengan tingkat intervensi pasien tinggi, bila terdapat perlakuan yang tidak tepat berisiko pada menurunnya produktivitas kerja. Rumah sakit perlu mengembangkan strategi optimalisasi produktivitas perawatnya. Tujuan penelitian ini untuk menganalisis pengaruh kompensasi finansial, kompensasi non finansial, dan disiplin kerja terhadap produktivitas perawat di RSJMM. Penelitian dilakukan terhadap 205 perawat dengan teknik pengambilan sampel menggunakan stratified random sampling. Penelitian menggunakan pendekatan kuantitatif dan desain studi cross sectional dengan pengumpulan data melalui kuesioner. Perhitungan dilakukan dengan uji asumsi klasik, analisis regresi linear berganda, uji T, uji F, dan analisis koefisien determinasi. Hasil penelitian menunjukkan secara parsial (1) kompensasi finanisal tidak berpengaruh signifikan terhadap produktivitas perawat karena nilai signifikansi lebih dari 0,5 (0,953 > 0,05), thitung kurang dari ttabel (0,058 < 1,97190), dan nilai koefisien regresi sebesar 0,002; (2) kompensasi non finansial berpengaruh positif dan signifikan terhadap produktivitas perawat karena nilai signifikansi kurang dari 0,5 (0,016 < 0,05), thitung lebih dari ttabel (2,437 > 1,97190), dan nilai koefisien regresi sebesar 0,073; (3) disiplin kerja berpengaruh positif dan signifikan terhadap produktivitas perawat karena nilai signifikansi kurang dari 0,5 (0,000 < 0,05), thitung lebih dari ttabel (15,687 > 1,97190), dan nilai koefisien regresi sebesar 0,293. Variabel disiplin kerja (0,293) paling dominan mempengaruhi produktivitas perawat dibandingkan dengan kedua variabel lainnya. Secara simultan, ketiga variabel berpengaruh terhadap produktivitas perawat karena nilai Fhitung lebih besar dari Ftabel (91,000 > 2,60) dan nilai signifikansinya kurang dari 0,05 (0,000 < 0,05). Sementara nilai koefisien determinasi (R2) sebesar 0,576 artinya ketiga variabel berkontribusi moderat terhadap produktivitas perawat sebesar 57,6%, sedangkan 42,4% sisanya dipengaruhi oleh variabel lain. Hasil ini memiliki keterbatasan yaitu didasarkan dari persepsi responden sehingga belum tentu mencerminkan keadaaan yang sebenarnya. Disarankan RS perlu mengoptimalkan produktivitas perawat dengan meningkatkan fasilitas RS, pelatihan, kesempatan jenjang pendidikan, transparansi dan keadilan sistem kompensasi, pengakuan dan umpan balik bagi kinerja pegawai, serta kepatuhan disiplin kerja.

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Productivity problems of health worker performance due to suboptimal institutional management still often occur, including at dr. H. Marzoeki Mahdi Mental Hospital (RSJMM). Nurses as the most health workers in hospitals with a high level of patient intervention, if there is improper treatment risk decreasing work productivity. Hospitals need to develop strategies to optimize the productivity of their nurses. The purpose of this study was to analyze the effect of financial compensation, non-financial compensation, and work discipline on nurse productivity at RSJMM. The study was conducted on 205 nurses with a sampling technique using stratified random sampling. The study used a quantitative approach and cross-sectional study design with data collection through questionnaires. The calculation is performed by classical assumption test, multiple linear regression analysis, T test, F test, and determination coefficient analysis. The results showed that partially (1) financial compensation did not have a significant effect on nurse productivity because the significance value was more than 0.5 (0.953 > 0.05), tvalue less than ttable (0.058 < 1.97190), and regression coefficient value is 0.002; (2) non-financial compensation has a positive and significant effect on nurse productivity because the significance value is less than 0.5 (0.016 < 0.05), tvalue is more than ttable (2.437 > 1.97190), and the value of the regression coefficient is 0.073; (3) Work discipline has a positive and significant effect on nurse productivity because the significance value is less than 0.5 (0.000 < 0.05), tvalue is more than ttable (15.687 > 1.97190), and the regression coefficient value is 0.293. The work discipline variable (0.293) most dominantly affects nurse productivity compared to the other two variables. Simultaneously, the three variables affect nurse productivity because the Fvalue was greater than Ftable (91,000 > 2.60) and the significance value is less than 0.05 (0.000 < 0.05). While the value of the coefficient of determination (R2) of 0.576 means that the three variables contribute moderately to nurse productivity by 57.6%, while the remaining 42.4% is influenced by other variables. This result has limitations, which are based on respondent’s perceptions so that they do not necessarily reflect actual circumstances. It is suggested that hospitals need to optimize nurse productivity by improving hospital facilities, training, educational opportunities, transparency and fairness of compensation systems, recognition and feedback for employee performance, and also compliance."

"Sumber daya manusia merupakan bagian yang sangat berperan terutama yang langsung menghasilkan produk jasa yang berupa pelayanan di ruamh sakit. Peranan perawat sangat penting karena merupakan tenaga kerja yang dominan jumlahnya dan merupakan kelompok profesi yang memberikan pelayanan kepada pasien selama 24 jam sehari secara terus menerus dan bersifat komprehensif/holistik meliputi aspek Biopsikososial spiritual. Dengan demikian peawat adalah jenis tenaga yang paling lama dan paling sering kontk langsung dengan pasien atau keluarga pasien, sehingga perenannya sangat menentukan mutu serta citra rumah sakit. Dari data yang masuk masih ada complain baik tertulis maupun lisan di ruang rawat inap unit stroke. Tujuan penelitian ini adalah untuk mengetahui gambaran kinerja dan faktor-faktor yang berhubungan dan yang paling dominan berhubungan dengan kinerja perawat di ruang rawat inap unit stroke lantai III B Rumah Sakit Pusat Pertamina 2008. Penelitian ini dilakukan kepada perawat dengan pendekatan kuantitatif dalam rancangan studi potong lintang. Pengumpulan data dilakukan dengan observasi dengan pengisian kuesioner. Hasil penelitian menunjukkan ada hubungan yang bermakna antara masa kerja dengan kinerja perawat. Faktor yang paling dominan berhubungan dengan perawat adalah masa kerja. Dengan hasil penelitian tersebut diatas, kegiatan yang disarankan adalah memperbaiki ldnerja dengan mengoptimalkan komite keperawatan dan menggunakan standar pedoman pengembangan manajemen kinerja perawat yang ditetapkan oleh Depkes yang terdiri dari lima komponen, yaitu : standaruraian tugas, indikator kinerja) diskusi refleksi kasus, monitoring.

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Human resources play very important role, especially in providing services in the hospital. The role of nurses is very important because they outnumber any other occupations that provide a comprehensive/holistic 24 hour services to the patients, covering biopsychosocial and spiritual aspects. Being a nurse is a profession that requires commitment to give the longest and most frequent contact with the patients and their famines directly. Therefore, their role is vital in building the image of a hospitalBased on the data collected during the research, three are still a number of written and oral complaints in the stroke center?s inpatient room.

The purpose of the research is to get reliable depiction of the performance of the nurses in the stroke center?s inpatient, Pertamina Center Hospital, Jakarta in 2008. In addition, this research is conducted to investigate on the nurses using quntitative approach with cross sectional design. Data were gathered by observing and distributing questionnaire.

The finding of this research shows that there is a significant correlation between tenure and performance of nurses. Of the two correlations, tenure is found to be thedominant factor to detennine the nurses' qualification. In conclusion based on the findings in the research findings. all recommendedactivities are important to improve all performances by optimizing the nursing comitte and to implement a standardizes guidence of nursing management performances that comprises of five components ; standarttask. performance indicator, reflectiondiscussion case and monitoring, These components were developed by the Indonesian."

"ABSTRAKNama : Ana LusiyanaProgram Studi : Kepemimpinan dan Manajemen dalam KeperawatanJudul : Analisis Antara Kompetensi Manajerial Case Manager dengan Burnout, Turnover Intention, dan Kinerja Perawat di Rumah SakitPembimbing : Dr. Hanny Haniyani, S.Kp., M.Kep Abstrak Burnout atau kelelahan emosional, turnover intention atau sikap memutuskan untuk pindah kerja, dan belum optimalnya kinerja perawat merupakan komponen mutu asuhan keperawatan yang masih bermasalah. Resiko yang muncul akibat adanya burnout, turnover intention, dan rendahnya kinerja perawat yaitu tidak efektifnya asuhan keperawatan pasien yang dapat menurunkan kualitas pelayanan. Tujuan penelitian ini mengidentifikasi dampak kompetensi manajerial case manager terhadap burnout, turnover intention, dan kinerja perawat. Metode penelitian menggunakan desain cross sectional di tiga rumah sakit dengan 235 responden. Hasil analisis menyatakan bahwa terdapat hubungan antara kompetensi manajerial case manager dengan burnout, turnover intention,dan kinerja perawat. Alternatif solusi untuk meningkatkan efektifitas alur pasien yaitu mengoptimalkan peran dan fungsi case manager. Perlu adanya peningkatan kompetensi case manager melalui internalisasi peran dan fungsi manajerial case manager serta pendidikan informal maupun formal untuk dapat menurunkan burnout, turnover intention, dan kinerja perawat. Kata Kunci: burnout, case manager, kinerja, kompetensi, turnover intention

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ABSTRACTName Ana LusiyanaStudy Program Leadership and Management in NursingTitle Relationship rsquo s Analysis between Nurse Case Manager with Nurse Burnout, Turnover Intention, and performance Counselor Dr. Hanny Handiyani, S.Kp., M.Kep Burnout or emotional fatigue, turnover or attitude deciding to quit from work, and low nurse rsquo s performances nurses are quality component of nursing care which still problematic in hospotal management. Greatest risk arising from burnout, turnover intention, and the low performance of nurses is ineffective nursing care which can reduce the quality of service. The purpose of this study was to identified impact of managerial competence of nurse case manager on burnout, turnover intention, and nurse performance. Research method used in this research was cross sectional design in three hospitals with 235 respondents. The results from analysis indicate that there is a relationship between managerial competence case manager with burnout, turnover intention, and nurse performance. Alternative solutions to improve the effectiveness of the patient care is to optimize the role and function of the case manager. There needs to be increased case manager competence through internalization of the role and function of managerial case manager and informal and formal education to reduce burnout, turnover intention, and nurse performance. Key word burnout, case manager, performance, competency, turnover intention"

"Dalam upaya peningkatan mutu pelayanan rumah sakit diperlukan sumber daya manusia yang berkualitas. Proses pelaksanaan pelayanan kesehatan perlu melibatkan seluruh karyawan. Perawat merupakan salah satu tenaga kesehatan di rumah sakit yang langsung berhubungan dengan pasien dan jumlahnya yang terbesar dari seluruh karyawan rumah sakit maka perannya sangat dominan dalam menentukan kualitas pelayanan rumah sakit.Maksud penelitian ini untuk mengetahui gambaran kepuasan kerja, kinerja dan karakteristik individu perawat. Serta mengetahui bagaimana hubungan antara kepuasan kerja dan karakteristik individu terhadap kinerja perawat Rumah Sakit Ketergantungan Obat Jakarta. Tingkat kepuasan dilihat secara umum dan dari masing-masing dimensi kepuasan kerja yaitu kepuasan terhadap imbalan, pekerjaan itu sendiri, pengembangan diri, hubungan interpersonal dan pengawasan. Penelitian ini menggunakan analisis kuantitatif dengan pendekatan cross sectional. Analisis statistik dilakukan secara univariat dan bivariat.Hasil dari analisis univariat menunjukkan bahwa perawat yang tidak puas (46,9%). Ketidakpuasan terhadap pengawasan adalah paling tinggi yaitu sebesar 71,5%. Sedangkan hasil pengukuran kinerja diperoleh gambaran sebagian besar di bawah rata-rata (53,1%). Hasil analisis bivariat menunjukkan bahwa kepuasan kerja berhubungan dengan kinerja perawat. Diantara dimensi kepuasan kerja didapatkan bahwa kepuasan terhadap pekerjaan dan pengawasan berhubungan bermakna dengan kinerja perawat. Selain itu ditemukan adanya hubungan bermakna antara karakteristik individu yaitu antara umur dengan kinerja dan antara umur dengan kepuasan kerja. Dengan hasil tersebut diatas maka diperoleh kesimpulan bahwa kepuasan kerja dan umur akan mempengaruhi kinerja perawat Rumah Sakit Ketergantungan Obat Jakarta.Disarankan agar dalam upaya meningkatkan mutu pelayanan maka perlu lebih ditingkatkan kinerja tenaga keperawatan dengan menjalankan sistem pengawasan yang baik dan pelaksanaan reward and punishment yang tentunya harus diikuti oleh komitmen dari seluruh staf di Rumah Sakit Ketergantungan Obat Jakarta.

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Correlation of Work Satisfaction and Individual Characteristics with Nurse Performance at Drug Dependence Hospital Jakarta Year 2002 Qualified manpower is needed in order to enhance hospital service quality. The process of health services involves the whole staff and nurses specially as they interact directly with the patients and so also determine the quality of service.

The purpose of this study is to evaluate the job satisfaction, performance and individual characteristics of the nurses and whether there is a correlation between satisfaction and individual characteristics with nurses? performance at Drug Dependence Hospital Jakarta. Degree of satisfaction is evaluated generally and from every dimension of satisfaction namely of income, the job itself, personal development, interpersonal relationship and supervision. This study is a cross sectional quantitative with univariate and bivariate analysis.

Results of univariate analysis show that more nurses (46,9%) are unsatisfied. Un-satisfaction of supervision is the highest, namely 71,8%. Most nurses performed below average (53,1%). Results of bivariate analysis show that satisfaction is correlated with performance. And that satisfaction of one's work itself and supervision correlates significantly with nurses? performance. Besides that, the result show significant correlation between age and nurses performance. This study also revealed significant correlation between age and job satisfaction. The conclusion of this study is that job satisfaction will influence nurses? performance and that this correlation is also influenced by the age factor.

Enhancing nurses? performance is advised by improving nurses? management in general and good supervision besides implementing reward and punishment system to motivate nurses? performance and certainly must be followed by commitment of the whole staff of Drug Dependence Hospital Jakarta."