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"One of important issues that currently raised by Indonesian people is how they can obtain good service from government apparatus. An effort has been conducted by the Indonesian President to provide people good public services by issuing Presidential Decree Number 44 Year 2000 on the National Ombudsman Commission. The establishment of this commission is aimed to create conducive situation for people and to empower them in combating corruption, collusion, and nepotism, popularly known as "KKN". Likewise, it is aimed to give people more protection in having better access to public services, justice, and welfare.

The research in this dissertation has a main goal to make an evaluation of the formation and the implementation of the Presidential Decree Number 44 Year 2000. It further explains the socialization of its formation and implementation, and the further recommendation of the Ombudsman to the conflicting parties. Significantly, the result of this research demonstrates that the implementation is bad and inadequate. Such poor condition has been proved by a continuing decrease of complaints to the Commission. Meanwhile, the follow-up of the recommendation by government institutions tends to insignificantly increase.

More importantly, according to this research, the bad and the adequate implementation is caused by the bad process of the formation of the Commission. It is further found in the research that in the process of its formation, the President did not involve people as the stakeholder. For this reason, the substance of the Presidential Decree was so blurred, and has furthermore resulted in creating confusion and uncertainty on the Ombudsman's role.

Aside from its bad process of formation, the research said that there is also a problem in relation to the implementation, which must be immediately overcome. This problem develops from the main public policy maker in the country, or the President, who has not yet given sufficient attention to that implementation. Moreover, other parties, largely government institutions, as part of the executive power, have not yet shown their great commitment and response to the implementation, for example, in the matters of immunity rights, double occupations, and health requirements. Subsequently, legal base, lack of budget, and problem in communication have contributed more to the bad implementation. More interestingly, it is said in this dissertation that although the socialization on the role and function of the Commission has been maximally introduced, its effect is still insignificant, due to a limited budget and low profile approach.

Finally, the result of the research of this dissertation has given some recommendations, as follows:

1. In short-term: it becomes urgent to provide a permanent building or office for the National Ombudsman Commission. Meanwhile, it is necessary too for the Ombudsman to organize weekly meeting in its office;

2. In long-term: to enable the Ombudsman to effectively implement its role, task, and functions, the formation of a law on the National Ombudsman Commission is a must. Different from the Presidential Decree mentioned above, such a kind of law must stipulate the salary the Ombudsman, which must be made equal with the salary of other public officials. It must also mention the prohibition for having double occupations, and include a provision on health requirement. Meanwhile, the budget for the activities of the National Ombudsman Commission should be separated from the budget of the State Secretariat;

3. It is important to encourage the formation of Ombudsman Commission in the regions of the country;

4. Recommendations made by the Ombudsman should be sent also to the national Parliament, or the House of Representatives (DPR), which can be raised as crucial issues to be discussed by Members of Parliament in performing their supervisory function;

5. To help the Ombudsman effectively implement its role, all government institutions have to make they own Standard of Procedures (SOPs);

6. Last but not least, the Commission must change its low profile approach with a high profile one, so that it will be more respectable amongst other state institutions."

"Ombudsman merupakan suatu lembaga yang memiliki tugas secara umum sebagai pengawas dalam pelayanan terhadap masyarakat. Pelayanan kepada masyarakat ini adalah tugas utama yang wajib diselenggarakan oleh pemerintah sebagai upaya untuk membantu masyarakat dalam mewujudkan segala kebutuhan dan urusan lainnya. peran Ombudsman Republik Indonesia Perwakilan Provinsi DKI Jakarta dalam upaya mengatasi maladministrasi dan juga upaya pencegahan terjadinya maladministrasi di DKI JakartaPendekatan yang digunakan adalah yuridis normatif, Penelitian ini berdasarkan hukum normatif, jenis penelitian ini menganalisa berdasarkan aturan tertulis, peraturan perundang-undangan, atau bahan hukum tertulis lainnya. Penelitian yang akan dilakukan saya ini menggunakan spesifikasi deskriptif analitis yang artinya hal pertama yang dilakukan adalah menggambarkan mengenai permasalahan yang ada berdasarkan teori yang ada pada literatur serta data-data yang diperoleh di lapanganRespon Cepat Ombudsman atau RCO adalah sebuah cara bagi Ombudsman untuk menyelesaikan laporan dari masyarakat tekait dengan perbuatan maladministrasi yang masuk kategori harus segera diselesaikan. Dalam RCO ini proses penyelesaian sengketa akan dilakukan dengan metode yang lebih cepat daripada proses yang regular. Sebagai contoh dalam RCO segala pemeriksaan dilapangan dilakukan dengan lebih cepat, target lamanya pemeriksaan dilakukan lebih cepat daripada biasanya, lalu untuk penyelesaian sengketa dilakukan melalui mediasi tidak menunggu cara-cara lainnyaOmbudsman saat ini tidak dapat dipandang sebelah mata, Ombdusman menjelma menjadi lembaga pengawasan yang memiliki kedudukan penting dalam system pemerintahan di Indonesia, terutama dalam hal pengawasan.

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Ombudsman is an institution that has a general duty as a supervisor in public services. This service to the community is the main task that must be carried out by the government as an effort to assist the community in realizing all their needs and other affairs. the role of the Ombudsman of the Republic of Indonesia Representative of DKI Jakarta Province in an effort to overcome maladministration and also efforts to prevent maladministration in DKI Jakarta The approach used is normative juridical, this research is based on normative law, this type of research analyzes based on written rules, statutory regulations, or written legal materials other. The research I will be doing uses descriptive analytical specifications, which means that the first thing to do is to describe the existing problems based on existing theories in the literature and data obtained in the field. The Ombudsman Quick Response or RCO is a way for the Ombudsman to complete reports from the public. related to acts of maladministration that fall into the category must be resolved immediately. In this RCO, the dispute resolution process will be carried out with a faster method than the regular process. For example, in the RCO, all field inspections are carried out more quickly, the target length of inspection is faster than usual, then for dispute resolution to be carried out through mediation, not waiting for other methods. The current Ombudsman cannot be underestimated. important in the government system in Indonesia, especially in terms of supervision."

"Kebijakan reformasi birokrasi merupakan upaya pemerintah dalam menghadapi tuntutan global dan mengatasi permasalahan birokrasi yang ada di Indonesia. Kebijakan reformasi birokrasi nasional terdiri dari delapan area perubahan, salah satunya adalah bidang tatalaksana. Ombudsman adalah lembaga negara yang memiliki inisiatif untuk menjalankan kebijakan reformasi birokrasi tersebut, dalam hal ini kebijakan tersebut diselenggarakan oleh Sekretariat Jenderal Ombudsman Penelitian ini bertujuan untuk mengetahui bagaimana implementasi kebijakan reformasi birokrasi bidang tatalaksana pada Ombudsman, bagaimana dampak dari implementasi kebijakan tersebut dan faktor-faktor apa saja yang menjadi pendorong dan penghambat implementasi kebijakan tersebut. Penelitian ini menggunakan teori implementasi kebijakan dengan pendekatan post positivist dan teknik pengumpulan data kualitatif. Hasil penelitian ini adalah Implementasi kebijakan reformasi birokrasi tersebut menyebabkan perubahan-perubahan yang baik bagi para implementornya, namun perubahan tersebut kurang dirasakan oleh organisasi secara keseluruhan. Hasil penelitian menyarankan agar implementasi kebijakan reformasi birokrasi melibatkan keseluruhan unsur kepegawaian yang ada di Ombudsman.

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Bureaucratic Reform policy is a form of government efforts in the face of global demands and solve the problems that exist in the Indonesian bureaucracy. Bureaucratic reform national policy consists of eight areas of change, one of which is the field of management. Ombudsman is a state agency that has an initiative to run the bureaucratic reform policies, in this case the policy is organized by the Secretariat General of the Ombudsman. This research aimed to find out how bureaucratic reform policy implementation in the field of management of the Ombudsman, how the impact of the implementation of the policy and what factors are driving and inhibiting into policy implementation.

This study uses the theory of policy implementation with post positivist approach and qualitative data collection techniques. The results of this research is implementation of bureaucratic reform policies led to the changes that are good for the implementers, but the change is less perceived by the organization as a whole. The results of the study suggest that implementation of the bureaucratic reform policies involving all the staffing elements that exist in the Ombudsman."

"Kebutuhan akan PNS yang berkompeten semakin meningkat demi terlaksananya tugas dan tercapainya tujuan pemerintahan secara efektif dan efisien. Salah satu cara untuk memperoleh PNS yang berkompeten adalah dengan melaksanakan pengadaan Calon Pegawai Negeri Sipil (CPNS). Proses pengadaan CPNS merupakan salah satu ruang lingkup pelayanan publik yang menjadi objek pengawasan Ombudsman. Penelitian ini bertujuan menganalisis implementasi pengawasan Ombudsman pada proses pengadaan CPNS tahun 2013 beserta kendala yang dihadapi saat Ombudsman mengimplementasikan fungsi pengawasannya tersebut. Penelitian ini dilakukan dengan menggunakan pendekatan kualitatif melalui pengumpulan data primer dan sekunder. Hasil penelitian ini menunjukkan bahwa implementasi pengawasan Ombudsman pada proses pengadaan CPNS tahun 2013 berjalan dengan baik. Ombudsman telah mengimplementasikan fungsi pengawasannya sesuai ketentuan yang berlaku. Ombudsman menghadapi sejumlah kendala saat mengimplementasikan fungsi pengawasannya, baik yang berasal dari diri Ombudsman sendiri maupun dari pihak luar seperti panitia penyelenggara, pihak terlapor dan pelapor. Kebutuhan akan PNS yang berkompeten semakin meningkat demi terlaksananya tugas dan tercapainya tujuan pemerintahan secara efektif dan efisien. Salah satu cara untuk memperoleh PNS yang berkompeten adalah dengan melaksanakan pengadaan Calon Pegawai Negeri Sipil (CPNS). Proses pengadaan CPNS merupakan salah satu ruang lingkup pelayanan publik yang menjadi objek pengawasan Ombudsman. Penelitian ini bertujuan menganalisis implementasi pengawasan Ombudsman pada proses pengadaan CPNS tahun 2013 beserta kendala yang dihadapi saat Ombudsman mengimplementasikan fungsi pengawasannya tersebut. Penelitian ini dilakukan dengan menggunakan pendekatan kualitatif melalui pengumpulan data primer dan sekunder. Hasil penelitian ini menunjukkan bahwa implementasi pengawasan Ombudsman pada proses pengadaan CPNS tahun 2013 berjalan dengan baik. Ombudsman telah mengimplementasikan fungsi pengawasannya sesuai ketentuan yang berlaku. Ombudsman menghadapi sejumlah kendala saat mengimplementasikan fungsi pengawasannya, baik yang berasal dari diri Ombudsman sendiri maupun dari pihak luar seperti panitia penyelenggara, pihak terlapor dan pelapor.

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Competent Public Servants is needed to implement tasks and achieve the government objectives in effective and efficient way. One way to obtain the competent Public Servants is implementing the Public Servants Procurement. The public servants procurement process is one of the scope of public service which is the monitoring object of Ombudsman. This research aims to analyze the implementation of control function of Ombudsman of Indonesia in the Public Servants Procurement Process in 2013 along with the obstacles encountered. This research was conducted by using a qualitative approach through primary and secondary data collection. The results of this research indicate that the implementation of control function of Ombudsman of Indonesia in the Public Servants Procurement Process in 2013 has been done well. The Ombudsman has implemented its control function according to applicable regulations. Ombudsman faces many obstacles when implementing its control function, both derived from the Ombudsman itself as well as from the outside such as the organizers of public servants procurement process, the defendants and the complainants.

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"Efektivitas anggota organisasi dipandang sebagai tolok ukur kesuksesan sebuah organisasi. Ketika anggota organisasi mampu memberikan efektivitas optimalnya bagi organisasi, maka hal tersebut akan berdampak baik bagi berkembangnya organisasi. Ombudsman Republik Indonesia sebagai salah satu lembaga negara yang terbilang baru, menarik perhatian peneliti untuk melihat bagaimana efektivitas anggota organisasinya. Efektivitas bukanlah faktor yang berdiri sendiri namun dia tak lepas dari pengaruh faktor-faktor lain. Dalam penelitian ini, ingin melihat bagaimana budaya organisasi dan remunerasi memengaruhi efektivitas asisten Ombudsman Republik Indonesia. Penelitian ini menggunakan metode kuantitatif dalam pengerjaannya. Temuan penelitian ini adalah adanya hubungan positif antara budaya organisasi terhadap efektivitas asisten Ombudsman namun tidak signifikan dan adanya hubungan positif yang signifikan antara remunerasi terhadap efektivitas asisten Ombudsman.

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The effectiveness of the organization's members is seen as a benchmark of success of an organization. When members of an organization capable of providing optimal effectiveness for the organization, then it will be good for the development of the organization. Ombudsman of the Republic of Indonesia as one of the relatively new state institution, attracting the attention of researcher to see how the effectiveness of the organization's members. Effectiveness is not a stand-alone factor, It is not free from the influence of other factors.

This research wants to see how the organizational culture and remuneration affect the effectiveness of the Ombudsman's assistant. This reseach used quantitative method. The results of this research are that there is a positive effect between organizational culture towards the effectiveness of the Ombudsman's assistant but insignificant. Second, there is significant and positive effect between the remuneration towards the effectiveness of Ombudsman's assistant."

"Ombudsman Republik Indonesia adalah lembaga negara yang mempunyai wewenang mengawasi penyelenggaraan pelayanan publik yang diselenggarakan oleh penyelenggara negara dan pemerintahan termasuk yang diselenggarakan oleh Badan Usaha Milik Negara, Badan Usaha Milik Daerah, dan Badan Hukum Milik Negara, serta badan swasta atau perseorangan yang diberi tugas menyelenggarakan pelayanan publik tertentu yang sebagian atau seluruh dananya bersumber dari anggaran pendapatan dan belanja negara dan/atau anggaran pendapatan dan belanja daerah. Salah satu produk yang dihasilkan oleh pengawasan Ombudsman adalah Rekomendasi. Namun diketahui bahwa masih ada rekomendasi Ombudsman Republik Indonesia yang tidak dilaksanakan oleh terlapor karena banyak yang menganggap rekomendasi ombudsman tidak wajib dilaksanakan. Rekomendasi Ombudsman juga terkendala belum adanya Peraturan Pelaksana  Undang-Undang terkait tentang pelaksanaan rekomendasi Ombudsman serta sanksi-sanksi yang semestinya diterapkan. Seharusnya Pemerintah mendukung pelaksanaan rekomendasi Ombudsman agar pelaksanaan pelayanan public semakin efektif dan efisien.

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The Ombudsman of the Republic of Indonesia is a state institution that has the authority to oversee the administration of public services carried out by state and government administrators, including those run by State-Owned Enterprises, Regional-Owned Enterprises, and State-Owned Legal Entities, as well as private or private bodies charged with carrying out services certain public whose part or all of the funds are sourced from the state budget and / or regional budget. One of the products produced by Ombudsman supervision is Recommendation. However, it is known that there are still recommendations made by the Ombudsman of the Republic of Indonesia that are not implemented by the reported party because many consider that the ombudsman’s recommendations are not mandatory. The recommendation of the Ombudsman is also constrained by the absence of implementing regulations relating to the implementation of the Ombudsman’s recommendations and the sanctions that should be applied. The Government should support the implementation of the Ombudsman’s recommendations so that the implementation of public services is more effective and efficient."

"Skripsi ini membahas tentang kewenangan Ombudsman Republik Indonesia dalam mengawasi kebijakan publik di Indonesia dengan mengamati kasus maladministrasi pada kebijakan revitalisasi Monas. Monas sebagai lambang kemegahan Kota Jakarta merupakan salah satu kawasan yang di revitalisasi oleh Pemerintah Provinsi DKI Jakarta. Akan tetapi, ditengah-tengah pelaksanaannya terdapat dugaan maladministrasi yang mengakibatkan penghentian sementara kebijakan tersebut. Ombudsman Republik Indonesia Perwakilan Jakarta melakukan investigasi terhadap maladmisnistrasi yang terjadi di dalam revitalisasi Monas. Dalam investigasi tersebut ditemukan terdapat tiga instansi pemerintah yang melakukan maladministrasi diantaranya Pemerintah Povinsi DKI Jakarta, DPRD Provinsi Jakarta, serta Menteri Sekretaris Negara. Jenis penelitian skripsi ini menggunakan jenis penelitian yuridis-normatif dengan bentuk penelitian kualitatif-deskriptif. Kesimpulan dari skripsi ini adalah Ombudsman Republik Indonesia merupakan lembaga pengawas eksternal dalam pemerintahan dan menjadi lembaga yang berperan penting dalam mengatasi maladministrasi kebijakan publik. Saran dari skripsi ini adalah Ombudsman Republik Indonesia harus memiliki kewenangan yang lebih di hargai dengan adanya peraturan yang menguatkan proses pengawasan yang dilakukan Ombudsman Republik Indonesia.

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This thesis discusses the authority of the Ombudsman of the Republic of Indonesia in overseeing public policy in Indonesia by observing cases of maladministration in the Monas revitalization policy. Monas as a symbol of the greatness of the city of Jakarta is one of the areas revitalized by the DKI Jakarta Provincial Government. However, in the midst of its implementation there were allegations of maladministration which resulted in the temporary suspension of the policy. The Ombudsman of the Republic of Indonesia, Representative of Jakarta, conducted an investigation into the maladministration that occurred during the revitalization of Monas. In the investigation, it was found that there were three government agencies that carried out maladministration including the DKI Jakarta Provincial Government, Jakarta Provincial DPRD, and the Minister of State Secretary. This type of thesis research uses juridical-normative research in the form of qualitative-descriptive research. The conclusion of this thesis is that the Ombudsman of the Republic of Indonesia is an external supervisory agency in government and has an important role in overcoming public policy maladministration. The suggestion from this thesis is that the Ombudsman of the Republic of Indonesia should have more authority that is respected by the existence of regulations that strengthen the supervisory process carried out by the Ombudsman of the Republic of Indonesia. "

"Ombudsman Republik Indonesia (ORI) merupakan lembaga independen dengan peran sebagai pengawas eksternal penyelenggaraan pelayanan publik. Dalam menjalankan tugas dan wewenangnya, ORI diberikan dukungan oleh Asisten Ombudsman. Oleh karena peran penting nya tersebut, sistem Manajemen Sumber Daya Manusia (MSDM) yang kuat dengan demikian memainkan peran penting dalam mendukung independensi ORI melalui penciptaan lingkungan kerja yang bebas dari intervensi politik, pengambilan keputusan yang didasarkan pada profesionalisme dan integritas, serta penguatan legitimasi peran ORI sebagai lembaga independen yang menjalankan tugasnya secara objektif dan adil. Dalam hal ini, MSDM Asisten Ombudsman diatur melalui Peraturan Pemerintah Nomor 64 Tahun 2012 Tentang Sistem Sumber Daya Manusia Pada Ombudsman Republik Indonesia. Oleh karena itu, tujuan dari penelitian ini adalah untuk mengevaluasi penerapan sistem MSDM Asisten Ombudsman. Penelitian ini menggunakan pendekatan post-positivist dengan teknik pengumpulan data kualitatif melalui wawancara mendalam dengan enam narasumber penelitian sebagai sumber data primer dan studi kepustakaan sebagai sumber data sekunder. Penelitian ini menggunakan AMO Model of Performance oleh Boxall dan Prucell (2022) yang memiliki tiga dimensi yaitu ability (kemampuan), motivation (motivasi), dam opportunity (kesempatan). Hasil penelitian menunjukkan penerapan sistem MSDM Asisten Ombudsman telah sesuai dengan AMO Model of Performance oleh Boxall dan Prucell (2022). Namun, tidak dapat diabaikan bahwa masih terdapat banyak catatan peningkatan yang perlu dilakukan oleh Ombudsman untuk mencapai pelaksanaan sistem MSDM Asisten Ombudsman yang melampaui standar.

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The Ombudsman of the Republic of Indonesia (ORI) is an independent institution that serves as an external supervisor of public service administration. In carrying out its duties and authority, ORI is supported by the Assistant Ombudsman. Due to the critical nature of their role, a strong Human Resource Management (HRM) system plays a vital part in supporting ORI's independence by creating a work environment free from political interference, ensuring decision-making based on professionalism and integrity, and strengthening the legitimacy of ORI's role as an independent institution that performs its duties objectively and fairly. In this context, the HRM for Assistant Ombudsman is regulated through Government Regulation No. 64 of 2012 concerning the Human Resource System at the Ombudsman of the Republic of Indonesia. Therefore, the objective of this research is to evaluate the implementation of the HRM system for Assistant Ombudsman. This research uses a post-positivist approach with qualitative data collection techniques through in-depth interviews with six research informants as primary data sources and literature review as secondary data sources. This study uses the AMO Model of Performance by Boxall and Prucell (2022), which has three dimensions: ability, motivation, and opportunity. The results of the study indicate that the implementation of the HRM system for Ombudsman Assistants is in accordance with the AMO Model of Performance by Boxall and Prucell (2022). However, it is important to note that there are still many areas for improvement that the Ombudsman needs to address to achieve the implementation of the HRM system for Assistant Ombudsman that exceeds standards."

"Tesis ini membahas langkah maju Indonesia sebagai Negara hukum dimulai setelah berakhirnya masa Orde Baru, yaitu masa reformasi, langkah - langkah perbaikan pemerintahan ditindak lanjuti pembenahan berturut ?turut dengan pembentukan Komisi Ombudsman Nasional pada tahun 2000, Ombudsman Republik Indonesia pada tahun 2008, dan disahkanya Undang - Undang nomor 25 tahun 2009 tentang Pelayanan Publik. Muatan norma yang lengkap, kemauan politik dari pemerintah dan peran serta masyarakat diharapkan akan memberi kemudahan dalam merealisasikan tujuan yang dicita - citakan oleh undang ? undang nomor 25 tahun 2009 tentang pelayanan publik.

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Forward Step of Indonesia as a rechstate began after the expiration of Orde Baru regime, at the reformasi period, the steps to improve governance reform followed up in a row with the formation of the National Ombudsman Commission in 2000, the Ombudsman of the Republic of Indonesia in 2008, and legalization act number 25 of 2009 on Public Service. Complete norms, political will of government and the citizen participation are expected to able in the realization of the idealized goal of the act number 25 of 2009 on public service."