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"[This topical book examines and tests the complexities of unintended consequences of social media that often impact brands and companies from both an economic and a reputational lens. This book introduces the term “corporate cancel culture,” highlighting the growing trend among customers to leverage social media to communicate their grievances with companies. This book reports challenges of social media platforms to brands and companies. The challenges addressed entail including social media trolls, the power of influencers, the dark web, cancel culture in sports due to political constraints, social media influencer livestreams, and misinformation. Written by a team of experts from North America, Europe, South America, and Asia, this book showcases real‑world expertise in marketing, branding, consumer psychology, economics, and communication. This book also considers solutions for brands and companies who need to address the dark side of social media by offering insights on fostering accountability among brands and business leaders and providing a roadmap to mitigate consumer resistance.Corporate Cancel Culture and Brand Boycotts: The Dark Side of Social Media for Brands is a must read for students of psychology, marketing, public relations, management, and social media. It will also be of interest to users of social media – both consumers and business/organizations. It is especially valuable for marketing/advertising professionals, social media professionals/influencers, and business executives. It is designed to be read alongside The Dark Side of Social Media: A Consumer Psychology Perspective., This topical book examines and tests the complexities of unintended consequences of social media that often impact brands and companies from both an economic and a reputational lens. This book introduces the term “corporate cancel culture,” highlighting the growing trend among customers to leverage social media to communicate their grievances with companies. This book reports challenges of social media platforms to brands and companies. The challenges addressed entail including social media trolls, the power of influencers, the dark web, cancel culture in sports due to political constraints, social media influencer livestreams, and misinformation. Written by a team of experts from North America, Europe, South America, and Asia, this book showcases real‑world expertise in marketing, branding, consumer psychology, economics, and communication. This book also considers solutions for brands and companies who need to address the dark side of social media by offering insights on fostering accountability among brands and business leaders and providing a roadmap to mitigate consumer resistance.Corporate Cancel Culture and Brand Boycotts: The Dark Side of Social Media for Brands is a must read for students of psychology, marketing, public relations, management, and social media. It will also be of interest to users of social media – both consumers and business/organizations. It is especially valuable for marketing/advertising professionals, social media professionals/influencers, and business executives. It is designed to be read alongside The Dark Side of Social Media: A Consumer Psychology Perspective.]"

"Industri Edutech di Indonesia mengalami pertumbuhan pesat dengan meningkatnya adopsi dan proyeksi pendapatan, mendorong munculnya perusahaan bootcamp yang menggunakan media sosial sebagai alat promosi utama. Penelitian ini bertujuan untuk menguji pengaruh komunikasi merek di media sosial, yaitu Firm-Created Content (FCC) dan User-Generated Content (UGC), terhadap Brand Equity dan respons konsumen dalam konteks pasar online bootcamp di Indonesia. Menggunakan pendekatan kuantitatif dan metode survei online, data dikumpulkan dari 203 responden dan dianalisis dengan Structural Equation Modeling (SEM). Penelitian ini mengungkapkan bahwa FCC dan UGC efektif dalam membangun brand equity dan meningkatkan respons konsumen. Oleh karena itu, online bootcamp perlu fokus pada strategi FCC dan UGC yang efektif untuk mencapai kesuksesan di pasar yang kompetitif ini.

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Education technology industry in Indonesia is experiencing rapid growth, marked by increased adoption and projected revenues, leading to the emergence of companies offering bootcamp services and using social media as a primary promotional tool. This study aims to examine the impact of social media brand-related communication, specifically Firm-Created Content (FCC) and User-Generated Content (UGC), on Brand Equity and consumer response in the online bootcamp market in Indonesia. Using a quantitative approach and online survey method, data were collected from 203 respondents and analyzed using Structural Equation Modeling (SEM). The study reveals that both FCC and UGC are effective tools for building brand equity and enhancing consumer response. Therefore, online bootcamps should focus on developing and implementing effective FCC and UGC strategies to achieve success in this competitive market."

"Hadirnya stigma negatif terkait sebuah produk perusahaan di masyarakat merupakan hal yang perlu untuk diperbaiki. Perusahaan harus selalu siap dan sedia untuk menciptakan solusi untuk mematahkan stigma negatif tersebut. PT. Sasa Inti meluncurkan Kampanye Generasi Micin atau “Micin Social Gang” yang merupakan salah satu bentuk strategi pemasaran kehumasan dalam meningkatkan citra merek Sasa sebagai pionir MSG di Indonesia. Tulisan ini akan menganalisis strategi pemasaran kehumasan yang dilakukan PT. Sasa Inti dalam mematahkan stigma negatif yang melekat pada merek Sasa MSG. Hasil analisis dari tulisan ini menyatakan bahwa PT. Sasa Inti melakukan strategi pemasaran kehumasan seperti push, pull dan pass dengan berbagai kegiatan seperti publikasi, iklan, event, partnership, sponsorship, dan public service activity. Dapat disimpulkan bahwa strategi pemasaran kehumasan ini memiliki peran besar dalam meningkatkan citra merek Sasa MSG di kalangan generasi milenial khususnya ibu rumah tangga muda.

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The presence of a negative stigma related to a company's product in society is something that needs to be fixed. Companies must always be ready and available to find a solution to break the negative stigma. PT. Sasa Inti launched the “Micin Social Gang” Campaign, which is a form of marketing public relations strategy in enhancing Sasa's brand image as a pioneer of MSG in Indonesia. This study will analyze the marketing public relations strategy carried out by PT. Sasa Inti in breaking the negative stigma attached to the Sasa MSG brand. The result of this study states that PT. Sasa Inti carries out marketing public relations strategies such as push, pull, and pass with various activities such as publications, advertisements, events, partnerships, sponsorship, and public service activities. In conclusion, marketing public relations strategy has a big role in increasing the brand image of Sasa MSG among the millennial generation, especially young housewives."

"Saat ini, perkembangan teknologi telah menciptakan cara baru bagi perusahaan untuk berinteraksi dan terus-menerus melibatkan konsumennya. Pemasaran Media Sosial adalah salah satu bentuk Pemasaran Digital di mana perusahaan dapat menerapkan dan melibatkan konsumennya melalui pendekatan yang didorong oleh perusahaan. Mengingat hal ini, masih ada kekurangan penelitian untuk meneliti peran yang dimainkan Media Sosial dalam membangkitkan tanggapan konsumen tertentu khususnya niat pilihan merek dalam Industri Smartphone. Oleh karena itu, penelitian ini bertujuan untuk memberikan wawasan lebih lanjut dan pengembangan konteks umum tentang bagaimana Pemasaran Media Sosial (Twitter, Facebook, Instagram, Youtube) dapat mempengaruhi niat pilihan merek seseorang yang dimediasi oleh tingkat nilai konsumen dalam merek atau Ekuitas Merek Samsung dan Apple pengguna karena mereka adalah merek serupa yang menjual smartphone dengan harga yang relatif premium dibandingkan dengan para pesaingnya. Untuk melakukannya, model penelitian dirancang dari kombinasi dua jurnal di mana dimensi tambahan ekuitas merek dimasukkan dalam penelitian dan minat spesifik dari variabel laten Loyalitas Merek (Bentuk Respons Konsumen) diperiksa dan hasilnya yaitu Niat Pilihan Merek. Penelitian ini mengumpulkan 160 responden untuk masing-masing merek Samsung dan Apple, dimana penulis hanya bertujuan untuk memberikan gambaran umum apakah model tersebut dapat diterapkan pada konteks tersebut dan setiap merek secara individual. Oleh karena itu, setelah mengolah data melalui pendekatan Model Persamaan Struktural menggunakan SmartPLS penulis telah menemukan bahwa untuk kedua merek ada dampak positif yang signifikan dari Upaya Pemasaran Media Sosial dalam membangkitkan loyalitas merek dan niat pilihan merek hasilnya; dengan efek tidak langsung yang lebih tinggi ketika mempertimbangkan peran Ekuitas Merek terhadap Loyalitas Merek

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Nowadays, developments in technology has created new ways for firms to interact and constantly engage its consumers. Social Media Marketing are notably one of the forms of Digital Marketing to which firms may implement and engage its consumers through a firm driven approach. In light of this, there is still a lack of research to examine the role that Social Media plays in evoking certain consumer responses specifically brand choice intention within the Smartphone Industry. Therefore, this study aims to provide further insight and general context development into how Social Media Marketing (Twitter, Facebook, Instagram, Youtube) may affect ones brand choice intention mediated by the level of consumer value in the brand or Brand Equity of Samsung and Apple users as they are notably similar brands which sell smartphones at a relatively premium price compared to its rivals. To do so, a research model was devised from the combination of two journals wherein ad additional dimension of brand equity is incorporated in the study and that specific interest of the latent variable Brand Loyalty(Form of Consumer Response) is examined and its outcome that is Brand Choice Intention. This research compiled 160 respondents for each brands Samsung and Apple, wherein the writer had simply aimed to provide a general overview of whether the model may be applied to such context and each brand individually. Hence, having processed the data through a Structural Equation Model approach using SmartPLS the writer had found that for both brands there is a significant positive impact of Social Media Marketing Efforts on evoking ones brand loyalty and its outcome brand choice intention; with a higher indirect effect when considering the role Brand Equity has on Brand Loyalty.

"

"Konsumen Indonesia telah menunjukkan minat yang meningkat terhadap produk cosmetics termasuk skincare, sehingga meningkatkan persaingan antar cosmetics brands. Untuk melakukan kegiatan promosinya, cosmetics brands memanfaatkan media sosial. Pemahaman tentang bagaimana menggunakan media sosial untuk berkomunikasi dan mempromosikan produknya bisa bermanfaat untuk literatur komunikasi pemasaran. Penelitian ini bertujuan untuk mengidentifikasi topik postingan media sosial dari empat cosmetics brands Indonesia. Penulis mengumpulkan total 21.339 tweets dari keempat brand tersebut dan menerapkan pendekatan text mining (topic modeling dengan metode Latent Dirichlet Allocation). Hasilnya menunjukkan bahwa postingan dari cosmetics brands pada umumnya mencakup topik berikut: product type dan giveaway. Namun, selain topik, beberapa brand juga memasukkan topik khusus seperti special event dan project collaboration.

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Indonesian consumers have shown increased interest towards cosmetics products including skincare, which has increased the competition among cosmetics brands. Cosmetics brands have utilized social media as one of their promotional tools. Understanding of how brands use social media to communicate and promote its product may be important for marketing communications literature. This study aims to identify the topics of social media posts of four Indonesian cosmetics brands. The authors collected a total of 21.339 tweets from the four brands and implemented a text mining approach (topic modelling by Latent Dirichlet Allocation method). The result indicate that in general cosmetics brands’ posts cover the following topics: product type and giveaway. However, in addition to the topics, some brands also included specific topics such as special event and collaboration project. "

"Semakin banyak pelanggan menggunakan media sosial untuk mendapatkan informasi tentang merek dan memandu pembelian mereka. Hubungan antara pemasaran media sosial (social media marketing activities-SMMA) dan ekuitas merek berbasis konsumen (consumer-based brand equity-CBBE) pada konsumen Generasi Z dipengaruhi melalui pengalaman merek (brand experience-BE) dan manfaat media sosial (social media benefits-SMB) dari platform media sosial. Penelitian ini menerapkan partial least square model (PLS) dengan 125 responden Generasi Z yang mengikuti merek Louis Vuitton di platform media sosial Instagram. Penelitian ini menunjukkan adanya hubungan antara SMMA dan CBBE yang dipengaruhi melalui mediasi pengalaman merek (BE) serta manfaat media sosial (SMB). Akan tetapi, penelitian ini juga menunjukkan bahwa pengalaman merek (BE) dan manfaat media sosial (SMB) tidak memiliki hubungan langsung dengan CBBE tanpa mediasi. Temuan penelitian ini dapat digunakan oleh manajer luxury brands untuk merancang pemasaran media sosial untuk meningkatkan pemasaran kepada Generasi Z dan evaluasi ekuitas merek (brand equity) di platform media sosial.

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More and more customers are using social media to learn about brands and guide their purchases. The relationship between social media marketing activities (SMMA) efforts and consumer-based brand equity (CBBE) among Generation Z consumers is hypothesized to be mediated by brand experience (BE) and the social media benefits (SMB) resulting from engagement in social media platforms. Putting into action, the partial least squares path modeling (PLS) used to evaluate 125 of Louis Vuitton brand’s followers on the social media platform of Instagram. According to the findings, the relationship between SMMA and CBBE is mediated by brand experience as well as social media benefits; however, the result also show that brand experience and social media benefits does not have any direct relationship regarding the CBBE without mediation. These findings could be used by luxury brand managers to design social media marketing approaches that improve Generation Z's overall social media marketing activities and evaluations of brand equity in social media platforms.

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"Tujuan dari penelitian ini adalah untuk menguji peran involvement dengan analisa information quality dari konten media sosial merek makanan sehat yang dapat mempengaruhi attitude dan future purchase intention dari para konsumen. Data yang telah diolah adalah responden yang berusia 17 tahun keatas tinggal di Indonesia yang menggunakan Instagram sebagai media sosial mereka dan mengikuti merek makanan sehat. Metode pengolahan data menggunakan Structural Equation Modelling (SEM). Sebanyak 209 data responden telah dikoleksi dan perhitungan hasil jawaban dilakukan dengan uji statistik untuk menelaah lebih lanjut hasil validitas, reliabilitas, dan uji signifikan seluruh variabel. Hasil penemuan penelitian ini mempunyai indikasi bahwa walaupun Sebagian besar variabel mempunyai hasil yang signifikan, variabel Consumer Involvement tidak mempunyai hubungan signifikan terhadap variabel lainnya. Berdasarkan hasil penelitian, pemilik bisnis khususnya di bidang merek makanan sehat disarankan untuk memperbaiki konten yang ditampilkan di halaman media sosial mereka dengan mengembangkan konten yang kreatif dan juga mengelola layanan konsumen dengan baik untuk meningkatkan keterlibatan dan pengalaman konsumen.

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The purpose of this research is to examine the role of involvement by analyzing how information quality of the healthy food brands’ social media pages can influence the consumer attitude and their future purchase intention. The respondents aged 17 and older who are living in Indonesia that use Instagram as their social media and also follow the healthy food brands. The data collection method will be using Structural Equation Modelling (SEM). 209 respondents have been collected and the results calculations are conducted through several statistical tests to examine the validity, reliability, and significance between the variables. The research findings indicates even though most of the relationship between the variables are significant, the variable Consumer Involvement does not have a significant influence. Based on the research findings, it is recommended for business owners especially for the owners of healthy food brands to improve the contents displayed in their social media pages with developing a creative content and also improving the customer service to increase the involvement and experiences of the consumers."

"Penelitian ini melihat pengaruh selebriti di media sosial dalam mempengaruhi keputusan pembelian mereka. Pengaruh selebriti dianggap memiliki dampak yang baik terhadap merek yang menggunakannya karena pembeli akan lebih mungkin untuk membeli produk yang didukung oleh selebriti. Fenomena ini akan dibahas dengan menggunakan 3 merek Indonesia: Sejauh Mata Memandang, Sun of A Fun dan Schmiley Mo.

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The research overviews celebrities rsquo influence on social media over audience rsquo s favourability and their purchase decisions. Celebrity influence is deemed to bring a positive impact towards brands that use it, as consumers are more likely to purchase the products endorsed by celebrities. This phenomenon will be examined in the context of 3 different Indonesian brands Sejauh Mata Memandang, Sun of A Fun and Schmiley Mo. "

"Interactivity didefinisikan sebagai kemampuan media untuk menyediakan synchronous communication dengan menekankan kecepatan respon dan kualitas informasi. Penelitian sebelumnya telah mempelajari tentang peran interactivity dalam meningkatkan secara positif involvement pelanggan terhadap mobile retail advertising. Tidak hanya interactivity, brand familiarity dan information quality juga merupakan faktor yang dapat meningkatkan involvement di dalam media sosial berdasarkan hasil penelitian lainnya yang telah dilakukan di dalam konteks media sosial. Lebih lanjut, involvement terbukti sebagai salah satu faktor yang dapat mendorong pembentukan attitude secara positif. Akibatnya, intensitas pembelian di masa depan (future purchase intention) akan meningkat karena adanya attitude yang positif terhadap suatu brand. Penelitian ini bertujuan untuk mempelajari peran interactivity sebagai salah satu prediktor pendukung dalam meningkatkan involvement pelanggan di dalam konteks media sosial. Data dikumpulkan dari 195 responden Indonesia yang tergolong pengguna aktif TikTok dengan rentang usia 18-48 tahun. Responden dipilih dengan menggunakan kriteria sampel yang sudah ditentukan berdasarkan dari rekomendasi penelitian-penelitian sebelumnya. Hasil menunjukkan bahwa interactivity dapat membentuk involvement secara positif di dalam media sosial sebuah brand. Sementara faktor lainnya seperti information quality dan brand familiarity memainkan peran yang lebih dominan dalam membentuk involvement pelanggan. Selain itu, keterlibatan terhadap media sosial secara positif mempengaruhi attitude yang mengarah pada intensitas pembelian yang lebih tinggi. Namun, involvement tidak terbukti menjadi salah satu faktor yang dapat meningkatkan intensitas pembelian

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The ability of the media to provide synchronous communication while stressing reaction time and information quality is known as interactivity. Previous studies have looked at how interactive media can help boost consumer engagement with mobile retail advertising. Based on the findings of various research that have been undertaken in the context of social media, characteristics other than interactivity, brand familiarity and information quality are other factors that can boost involvement in social media. Additionally, engagement has been shown to be one of the elements that can promote the development of a positive attitude. As a result, a good attitude toward a brand will raise the intensity of upcoming purchases (future purchase intention). In the context of social media, this study intends to investigate the role of interactivity as one of the supportive indicators for rising customer involvement. 195 Indonesian respondents between the ages of 18 and 48 who are considered active TikTok users provided the data. Using established sample criteria based on suggestions from prior studies, respondents were chosen. The findings demonstrate how interactivity can influence the way people engage with a brand's social media. While other elements, like the quality of the information and brand recognition or familiarity, influence customer involvement more significantly. Participation in social media also has a beneficial and positive effect on attitudes, which increases the customer's intention to purchase. However, involvement was not proven to be one of the factors that escalate purchase intention."