Hasil Pencarian

Ditemukan 5 dokumen yang sesuai dengan query

Zeithaml, Valarie A., author

Services marketing: integrating customer focus across the firm

San Francisco: McGraw-Hill, 2000

658.8 ZEI m

Buku Teks Universitas Indonesia Library

Zeithaml, Valarie A., author

Delivering quality service : balancing customer perceptions and expectations

New York : Free Press, 1990.

658.812 ZEI d

Buku Teks Universitas Indonesia Library

Zeithaml, Valarie A., author

Services marketing : integrating customer focus across the firm

Services Marketing recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book's content is to develop strong customer relationships through quality service...

New York: McGraw-Hill, 2013

658.8 ZEI s

Buku Teks Universitas Indonesia Library

Zeithaml, Valarie A., author

Services marketing

New York: The McGraw-Hill , 1996

658.8 ZEI s

Buku Teks Universitas Indonesia Library

Zeithaml, Valarie A., author

Services marketing : integrating customer focus across the firm

Boston : McGraw-HIll, 2006

658.8 ZEI s

Buku Teks Universitas Indonesia Library

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