Ditemukan 40 dokumen yang sesuai dengan query
Macaulay, Steve
Jakarta: Gramedia Pustaka Utama, 1997
658.812 MAC ht
Buku Teks Universitas Indonesia Library
Kamin, Maxine, author
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and...
Alexandria, Virginia: American Society for Training & Development, 2010
e20441052
eBooks Universitas Indonesia Library
Harris, Elaine K, author
Boston: Pearson , 2013
658.812 HAR c (1)
Buku Teks Universitas Indonesia Library
Albrecht, Albrecht, author
This issue explains that service management is a total organizational approach that makes customer-perceived value the driving force of a business. Inside you will find models and guidelines that help move an organization toward a customer-focused orientation...
Alexandria, VA: [American Society for Training & Development Press;, ], 2001
e20435505
eBooks Universitas Indonesia Library
Gallagher, Richard S., author
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" takes twenty humorous stories based...
Philadelphia: American Management Association, 2008
e20448613
eBooks Universitas Indonesia Library
Thomas, Ann, author
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, "Delivering Knock Your Socks Off Service" has been completely revised and is better than ever! Still the go-to guide on providing the kind of...
New York: [American Management Association;, ], 2012
e20436821
eBooks Universitas Indonesia Library
"Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on...Best Practices in Customer Service...
New York: American Management Association, 1998
e20440863
eBooks Universitas Indonesia Library
Kasmir, author
Jakarta: RajaGrafindo Persada, 2005
658.8 KAS e
Buku Teks Universitas Indonesia Library
Zemke, Ron
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning...
New York: American Management Association, 2001
e20449919
eBooks Universitas Indonesia Library
Chopra, Sunil, 1960-, author
New Jersey: Prentice-Hall, 2001
658 CHO s
Buku Teks Universitas Indonesia Library
